No comment. As everything was okay for me. The Gentleman at your River Street Location in Beverly is doing a great Job. I will rate him a FIVE STAR
Roxy G
Customer Reviews for Beverly Auto And Truck Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I parked my car in the same spot where my U-Haul van had been. When I returned to drop off the U-Haul, I found that the owner had called to have my car towed. I tried reaching out several times, leaving messages, but got no response. The towing fee ended up costing more than the U-Haul rental itself. This was my first experience with U-Haul, and given how poorly it turned out, it may also be my last.
Young JExcellent and quick experience
Karl WThe gentleman was extremely proffessional and helpful throughout the start and endcof the rental. Great guy
Todd RMy pick up was scheduled for 3pm knowing that the location close at 4pm. Driving over 90min to get there at 3:28pm. Location was closed. Keep calling and leaving messages no respond. Trying to use the app was also a bad experience. It takes forever to download my driver license. But won’t get my DOB correct. Luckily I was able to get help over the phone with a very nice and professional lady that got me access to the safe box to get the key. Waisted about 2 hours before I got the truck.
Mohamed EThe owner was very helpful and courteous. I highly recommend this U-Haul location.
Shawn GI was impressed with his willingness to go above and beyond to walk me through the booking process as if I didn't even have to do it. Extremely helpful
Todd RPick up was a very easy process
Patricia EI didn't know it was going to take 20 minutes to process picking up the truck, waste of time. It was incredibly frustrating trying to use the 4 letter combination codes to get the truck keys. When I attempted to drop off the truck there was no parking to do so.
Rachel LThe gentlemen was very helpful and was able to process us and get us going quickly and efficiently.
Nathan SMichael made renting a cargo van extremely easy. Very knowledgeable when answering any questions I had. This was the second time I needed to rent a cargo van in quick time. Thanks for making the entire process quick and easy…
Michael CSuper clean fast friendly service. I would highly recommend renting here and I would do it again.
Brian MNone - Service and help from the attendant was excellent. Have returned and will return again to meet short distance pickup truck needs.
Stephen HJust me,I think it should be cleaned up. It would give a better impression . Very prompt service. Needed a truck the next day .No problems Great service. HIGHLY RECOMMEND
Dennis GAlways excellent customer service!
MOHSEN HCustomer service was above and beyond expectations
Todd RPlease have someone from U-Haul call me.
Jackie MThe mobile pickup process was very poor, due to a long wait for the “Live Agent” verification process. The “Live Agent” was unresponsive to my chat message and I waited more than 10 minutes for something to happen. I finally gave up and called customer service and eventually a representative was able to take control of the verification process and verify me over the phone. Using the mobile app should not involve more than a one minute wait for verification, especially for someone like me who rents from Uhaul regularly and also has an active Uhaul self-storage rental. I will avoid using the mobile pickup process going forward.
Christopher DVery customer service oriented Went out of his way to accommodate us
Dennis FEasy to pick up and return, great customer service. Will recommend to friends.
Holly SWe returned the truck with the appropriate amount of gas and we were still charged for two gallons. Not right.
Steven TToo much money charged Advertisement is false information
Abraham J