Customer Reviews for Big A Auto Sales
(U-Haul Neighborhood Dealer)

237 reviews

1216 N Cashua Dr   Florence, SC 29501

(843) 664-2091

Hours

  • Mon–Fri
    9 am–5 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(843) 664-2091

1216 N Cashua Dr
Florence, SC 29501

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Sat–Sun
    Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Leonard T. 
Rating:
5.0

Customer did not leave a comment.

travis J. 
Rating:
1.0

Tried to return the truck via 24hr drop off & continually got kicked off the sight due to no service. Had to come back, at which time I returned the truck to an employee, who said that happens to everyone. Then why offer the service, knowing 9/10 times it will not work for the customer? Later that night I noticed they charged my credit card for just over $50 without any notification of the charge!! I am still trying to find out why, no answer at the location & everytime I try to start a chat with uhaul they give me a wait time w/ zero response OR simply tell me my session has expired... Very disappointed at this point.........

Eli G. 
Rating:
1.0

Customer did not leave a comment.

Dustin E. 
Rating:
3.0

Customer did not leave a comment.

BETTY L. 
Rating:
5.0

Beat place in town

James A. 
Rating:
5.0

I just love this location and the team here!

James A. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

N/A

SOLOMAN J. 
Rating:
5.0

best location ever!

James A. 
Rating:
4.0

The inside of the truck should get deep cleaned. I whipped down the steering wheel and it was filthy. (Door handle, cup tray, seats, etc.) Also the cargo could have been swept out upon my arrival. But the truck ran great.

SHANTE M. 
Rating:
2.0

I ordered dollies and furniture pads and neither were in the truck. I understand I picked up the truck early but no one was there when I returned the truck to adjust my billing. Also, the truck smelled like someone had been hauling garbage in it.

Brandon B. 
Rating:
5.0

excellent service

James A. 
Rating:
5.0

Customer did not leave a comment.

Keion M. 
Rating:
5.0

U-Haul is the one that messed up our reservation causing us to drive 28 miles away to get a truck. Then we had pay the milage from that place and back. I believe U-Haul should set a reservation and keep it at the place. We feel that we shouldn't have to pay for milage when sent out of the way to get a truck when they reservations was suppose to be in the town we ask for it.

James K. 
Rating:
5.0

Experience was very positive

Carolyn H. 
Rating:
5.0

Just love thisnlocationn

James A. 
Rating:
5.0

everything was fine. The owner was an exceptionally nice man.

marsha D. 
Rating:
5.0

The best

James A. 
Rating:
3.0

I was unhappy with the location I was originally suppose to pick my truck up from. The truck did not have the dolly I had requested, there was literally no gas on the truck and the AC wasn't working. I literally wasted my time going to pick up the truck. However this location in which I ended up picking the truck from after talking to a uhaul individual was great!

Emmanuelle X. 
Rating:
5.0

Customer did not leave a comment.

Kathy M. 
Rating:
5.0

Customer did not leave a comment.

Ralph G. 
Rating:
5.0

The online check in process was extremely tedious and took a very long time when you include the technical difficulties of the website. Overall a good experience

Joey H. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

The owner of Big A Auto Sales was friendly and helpful. A pleasure to do business with. Thank you sir!

CARLON B. 
Rating:
5.0

very professional team

James A. 
Rating:
1.0

I had a truck and tow dolly. When I got there only the truck was available in Florence. I had to find the tow dolly in darlington sc where it was not available. I had to find a tow Dolly and was charge for it. So I'm unpleased with this location false advertising. So whereas I suppose to have the truck for 2 hours turn into 4 hours.

Brittany M. 
Rating:
5.0

Great service

James A. 
Rating:
3.0

The truck needs to be cleaned before being rented. I had to pay a $25 cleaning fee and I'm sure the last person to rent it did also. However, it was no where near cleaned and it had a bad odor. Also, I think the transmission was going bad in the truck that I rented.

Tomekia Q. 
Rating:
4.0

This was not where I was scheduled to pick-up the trailer. U Haul changed the location without my approval, causing me to drive an extra hour, each way to pick up the trailer.

David K. 
Rating:
5.0

Very friendly staff

James A. 
Rating:
3.0

Customer did not leave a comment.

janisha W. 
Rating:
3.0

Steering was very loose. There was a musky and stale smoke odor in the cabin of the truck.

DAPHNE E. 
Rating:
5.0

Customer did not leave a comment.

RANDY M. 
Rating:
4.0

Sign put up for easier recognition for locating pickup point.

JAMES H. 
Rating:
1.0

Reservations were messed up which meant I had to pay more than expected.

CHELSEY B. 
Rating:
5.0

My 1st experience was with u-haul today and I must say my experience was great.

SABLE D. 
Rating:
5.0

Customer did not leave a comment.

ROBIN C. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER E. 
Rating:
5.0

this location atmosphere makes you feel so comfortable. Great people. Makes we feel valued

James A. 
Rating:
5.0

top of the line!! As many times as I rent from you guys I should receive a FREE rental

James A. 
Rating:
5.0

Customer did not leave a comment.

SHANNON J. 
Rating:
5.0

Customer did not leave a comment.

Kimberly E A. 
Rating:
5.0

Beat service ever

James A. 
Rating:
5.0

$19 false advertisement. Advertisement needs to be taken down. Pricing is ridiculous! My friends, family, company, affiliates, and myself will use more honest and open companies for future references.

DASONYA L. 
Rating:
5.0

love this team

James A. 
Rating:
5.0

excellent service

James A. 
Rating:
5.0

Customer did not leave a comment.

Lee B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
5.0

best service experience EVER

James A. 
Rating:
1.0

The uhaul burnt gas, want clean, and seemed like the engine was burnt out or something the way I put gas inside of it

TENESHIA C. 
Rating:
5.0

excellent service from this location ONLY PLACE I RENT FROM

James A. 
Rating:
5.0

Excellent staff

James A. 
Rating:
5.0

Customer did not leave a comment.

Brad K. 
Rating:
5.0

staff is so professional

James A. 
Rating:
4.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Have more gas in it

TRAVIS S. 
Rating:
5.0

Customer did not leave a comment.

CADEJAH L. 
Rating:
5.0

Not one thing should be changed. I truly appreciated the Fast, super friendly, and professional service.

Clarenda G. 
Rating:
4.0

Customer did not leave a comment.

Dorothy G. 
Rating:
4.0

I thought rental was for a day so surprised by extra charge. Was not told about online return procedures.

DAVID W. 
Rating:
5.0

excellent service

James A. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
5.0

Customer did not leave a comment.

neal C. 
Rating:
5.0

Very nice people

ROGER W. 
Rating:
5.0

best outfit in town

James A. 
Rating:
5.0

best service ever!!!

James A. 
Rating:
2.0

Have someone their to help unhook trailer hitch. It took two of them to connect it.

GERGELY G. 
Rating:
5.0

The UHaul Agent was super the best

CLARENCE G. 
Rating:
4.0

Customer did not leave a comment.

HECTOR I. 
Rating:
5.0

Good place and nice and friendly people.

HECTOR I. 
Rating:
5.0

Plenty of space to park the big trucks.

Robin G. 
Rating:
1.0

I was disconnected several times when calling the call center.I spoke with one helpful representative but the other two representatives had a nonchalant tone and were not helpful. 24/7 share was not accessible and overall had a terrible experience .

JOHN G. 
Rating:
5.0

Guys in the office were AWESOME!!! Would recommend highly.

MIA M. 
Rating:
5.0

Very helpful people

Quincy M. 
Rating:
5.0

Daryl is a rockstar, always professional and courteous

James A. 
Rating:
4.0

Customer did not leave a comment.

Christian W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
5.0

Darrell and the men are always professional and prompt.

James A. 
Rating:
5.0

Quick easy

john E. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
3.0

The person that helped hook the trailor up to my truck was rude to me and my wife i was not happy

courtney H. 
Rating:
5.0

Nothing. I was confused about the location. However, the representative at this location was professional and courteous. He provided me with the outstanding service that U-Haul represents.

Todd W. 
Rating:
5.0

Great customer service

Christian R. 
Rating:
5.0

I don't think it could be any better.

JERRY T. 
Rating:
5.0

Manager and attendant were Fantastic!

Henry A. 
Rating:
4.0

Customer did not leave a comment.

Stephen E. 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
5.0

I've rented from this location several times and found it friendly and easy.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Lisa P. 
Rating:
5.0

Customer did not leave a comment.

Lillian M. 
Rating:
5.0

nothing

James A. 
Rating:
5.0

top notch outfit..everyone should model this location

James A. 
Rating:
5.0

excellent facility I wish all locations could be like this one

James A. 
Rating:
5.0

Very friendly service. Highly recommend.

DANIEL B. 
Rating:
4.0

If you guarantee something and can't deliver, call and offer replacement at a discount to customers and be more helpful

CHARLES C. 
Rating:
5.0

excellent staff

James A. 
Rating:
5.0

excellent people

James A. 
Rating:
5.0

Customer did not leave a comment.

RENA C. 
Rating:
4.0

Customer did not leave a comment.

Everett M. 
No reviews have been submitted for this location.

Additional Services at this Location

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