Customer Reviews for Big Al's Furniture
(U-Haul Neighborhood Dealer)

483 reviews

1515 Harbor Bl   West Sacramento, CA 95691

(916) 248-5477

Location Hours

  • Mon-Sat: 10 am - 5:30 pm
  • Sun: 12 pm - 5 pm
Special Operating Hours
  • 10/24/2021: Closed

Services at this Location:

Contact Us

(916) 248-5477

1515 Harbor Bl
West Sacramento, CA 95691

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 5:30 pm
  • Sun: 12 pm - 5 pm
Special Operating Hours
  • 10/24/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent customer service.

Haide C. 
Rating:
5.0

Returns phone calls

Mark S. 
Rating:
5.0

Excellent service. Very professional and helpful.

STEVEN N. 
Rating:
5.0

Good experience

JASON L. 
Rating:
5.0

Good customer service 😎

James F. 
Rating:
5.0

Very friendly and helpful.

Arthur P. 
Rating:
5.0

Customer did not leave a comment.

Melanie D. 
Rating:
5.0

Trailer door was a struggle to close like it dont work right

MICHAELLA G. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

With the exception of a reservation issue that was not their fault. The agent was great and got me in and out in a hurry which was very helpful to me since I was running late.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN G. 
Rating:
5.0

Fernando was very helpful. Great guy.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

JOSE U. 
Rating:
3.0

Customer did not leave a comment.

DAVENDRA S. 
Rating:
5.0

I can't think of anything that is need to improve ment

WILLIENE D. 
Rating:
4.0

Nothing. Great customer service. Friendly and helpful staff.

LOIS T. 
Rating:
5.0

Customer did not leave a comment.

enrique P. 
Rating:
5.0

Customer did not leave a comment.

TANETRE N. 
Rating:
5.0

Customer did not leave a comment.

HITESH P. 
Rating:
2.0

They hooked up my trailer after a ten-minute wait and then had to unhook it because it was the wrong trailer. I was directed to the wrong pick up location initially in Sacramento

Robert T. 
Rating:
3.0

Customer did not leave a comment.

Ted B. 
Rating:
3.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

LEWIS D. 
Rating:
5.0

Make sure that the online reservation system sends customers to the right address. Our reservation sent us to another U-Haul location in West Sacramento and they had to give us the correct address. This would have been a big problem if we had been any more rushed for time!

ALAN P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

TONI T. 
Rating:
1.0

The furniture store owners who run this location are beyond unprofessional. My trailer pick up time was between 5:15 and 5:30pm. That is the time I agreed on in the U-Haul contract. I received a notification from this location at 3:56 that my pick up time was adjusted to 4:30. I received a messily 34 min notice that my pick up time had been adjusted. I called to confirm the pick up time was now 4:30, the owner of the furniture store lucky empathy for the inconvenience they had caused me. They had the whole day to reach out and change the pick up time or to notify me of the changes via text. All in all, I will not rent from this location in the future.

Chad V. 
Rating:
3.0

There was no drop box for the keys (deposited in the mailbox slot at the front instead). It is posted as opened until 6, but arriving before this, the location was already closed and did not answer the phone.

KEVIN G. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

JERRY J. 
Rating:
5.0

Customer did not leave a comment.

Tingchun H. 
Rating:
5.0

Customer did not leave a comment.

MOLLY G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

JAMIE S. 
Rating:
5.0

Customer did not leave a comment.

Shawn G. 
Rating:
4.0

I would like to say categorizing people into one group because of their skin shade or race is highly inappropriate and it didn't mess up what was going on with the guy associate but an older lady associate happened to ask are we all together specifically all black people in line present. Do better please!

DEVANAY H. 
Rating:
5.0

Customer service the duo team was wonderful

SHANAE M. 
Rating:
3.0

Customer did not leave a comment.

MUHANNAD M. 
Rating:
5.0

James was a major help

Griffin S. 
Rating:
5.0

Customer did not leave a comment.

Virgen P. 
Rating:
3.0

Have the truck elsewhere than in the middle of a tightly packed row of other trucks. For U-Haul in general, the remote truck share experience doesn't have a fuel refill calculator, so I had to guess

Karl K. 
Rating:
4.0

Customer did not leave a comment.

TZE Y. 
Rating:
5.0

Customer did not leave a comment.

Liezel F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Very well run, very friendly people to work with. I will recommend this Uhaul dealer to friends and family... thank you!

John C. 
Rating:
5.0

Customer did not leave a comment.

GLEN L. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Beyond excellence!

Haide C. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
4.0

Customer did not leave a comment.

VERONICA G. 
Rating:
5.0

Customer did not leave a comment.

RAMON S. 
Rating:
5.0

Nothing Big Al was very helpful

PAUL L. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Great and considerate customer service!

jeff B. 
Rating:
5.0

Customer did not leave a comment.

Alesandra L. 
Rating:
5.0

Customer did not leave a comment.

Rick C. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH Z. 
Rating:
5.0

Al is very kind and helpful. He gave me a good deal. I'll definitely return to this location.

BENJAMIN S. 
Rating:
4.0

Truck transmission broke down on freeway at 6pm on Friday. Never could get anyone at uhaul service to answer phone after 1 hour ...uhaul.com/help and it routed me right back to customer service phone # ..never did get any response

PATRICK K. 
Rating:
5.0

Customer did not leave a comment.

PATRICK F. 
Rating:
5.0

It's all good. There is nothing to improve.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Corporate doesn't answer the phone. Big Als has been great to work with, but when we were wrongfully charged for tolls we couldn't get uhaul to respond to email or answer the phone on multiple phone calls. We wasted hours and just wrote off the money. Not real happy with uhaul corporate, but Big Als has been awesome.

JONATHAN L. 
Rating:
5.0

I'm 73 years old and moving after being in my home for 34 years. Needless to say my anxiety and stress was off the charts. Having the uhaul made it so much easier. It was affordable and convenient. A positive experience was a sigh of relief.

Ken T. 
Rating:
5.0

Customer did not leave a comment.

Flor A. 
Rating:
5.0

Everything is satisfaction

ERIKA R. 
Rating:
5.0

A+ customer service!

Haide C. 
Rating:
5.0

Customer did not leave a comment.

REBECCA M. 
Rating:
5.0

No need for improvement. Best uhaul experience ever.

Jonathan L. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

A+ customer service!

Haide C. 
Rating:
5.0

I would highly recommend this business. They still believe in old fashion honesty, customer service and going the extra mile.

DORIE G. 
Rating:
5.0

Excellent service as usual!

Haide C. 
Rating:
5.0

Very nice people

Christino F. 
Rating:
1.0

Don't understand why I was not appreciated for spending $380 with UHaul experience I will never forget. Customer service was fake lies. Original pick up area was a nightmare disloyal and mulipulated for there own gains Orignal booked reservations was canceled by lies. Horrible experience period. Discounts provided by supervisor removed from original booking for control purposes because I was a single female horrible

BALBINDER K. 
Rating:
5.0

Excellent service as usual!

Haide C. 
Rating:
5.0

I have never been to a U-Haul where the equipment is well taken care of and they are extremely helpful. This place was all of the above, I will go here from now on.

HENRY G. 
Rating:
5.0

Customer did not leave a comment.

UNIVERSAL SERGEY L. 
Rating:
5.0

very good

Mohammed M. 
Rating:
5.0

Customer did not leave a comment.

UNIVERSAL SERGEY L. 
Rating:
5.0

A+ CUSTOMER SERVICE.

Haide C. 
Rating:
5.0

No improvement necessary - Very friendly and accommodating! Will be renting from them again.

RUDOLPHO T. 
Rating:
5.0

The associate was the nicest guy I have ever associated with when it comes to renting a U-Haul!

VICTOR J. 
Rating:
5.0

Better sign is needed

H A. 
Rating:
5.0

Everything went well. Reps friendly & helpful...

HERMES Q. 
Rating:
5.0

Cool People! Quick service!

Haide C. 
Rating:
5.0

A1 customer service! Good People!

Haide C. 
Rating:
5.0

Customer did not leave a comment.

MIN T. 
Rating:
5.0

Excellent service easy location will rent again, thanks big als

Ky L. 
Rating:
5.0

Customer did not leave a comment.

Universal SERGEY L. 
Rating:
5.0

Customer did not leave a comment.

UNIVERSAL SERGEY L. 
Rating:
5.0

Customer did not leave a comment.

brian K. 
Rating:
4.0

Customer did not leave a comment.

Javier V. 
Rating:
5.0

Customer did not leave a comment.

Dustin M. 
Rating:
5.0

A+ Customer Service!!!

Haide C. 
Rating:
5.0

Customer did not leave a comment.

Universal L. 
Rating:
2.0

When we make the reservation it was for one way To be picked up in one location then they Said it wasn't there it was another Location we went there And it wast they said they one but it was about an hour away from there We finally got one at the original place And we have to go a local And drive an extra 100 miles to return there My phone number is 65040045300 and by the way we got over charge $50 my statement says to 202 in my bank said to 253 i guess I'll be calling back to correct this happy holidays

FELIPE P. 
No reviews have been submitted for this location.

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