Fast service!
German M
Customer Reviews for Big Brother Home Furnishings
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great customer service
GARY SWhen I picked up U-Haul it was at 1/8th tank of gas. The guy who leased me the U-haul told me soon as I leave to fill up because it’s at 1/8th tank, but when I returned vehicle you guys are trying to say I got it at a 1/4 tank and trying to charge me more when it was at 1/8th of tank. Doesn’t sit well with me that the he knew it was at 1/8th (and said this over our call that was most likely recorded), but on paper put 1/4 tank. Not satisfied and not paying extra money when I actually left it with more gas, then I got it with.
GEORGE RVery professional, clean, and fast transaction! Took me less then 5 minutes to sign in and hook the auto transport to my truck!
GERMAN MNothing. The staff there were great and had my rental ready to go.
Daniel R⭐️⭐️⭐️⭐️⭐️
DEXTER NGreat customer service
SOLOMON TBest Uhaul Location! Superb customer service!
Dexter NThe owner is very nice and accommodating.
MANUEL OYou do excellent job, keep it up, we are glad to have business with you. God bless you guys Thank you very much 🙏😊
Yuriy B⭐️⭐️⭐️⭐️⭐️
DEXTER NThe best customer service ever! I really appreciate these people
KATRINA C⭐️⭐️⭐️⭐️⭐️
Dexter N⭐️⭐️⭐️⭐️⭐️
Dexter NTriple A's customer service! ⭐️⭐️⭐️⭐️⭐️
Dexter N⭐️⭐️⭐️⭐️⭐️
Dexter NSuper friendly and helpful staff. Service was quick and attentive. Best Uhaul experience I’ve had. Highly recommend.
CHRISTOPHER LExcellent customer service as usual! ⭐️⭐️⭐️⭐️⭐️
Dexter N⭐️⭐️⭐️⭐️⭐️
Dexter NDropped off trailer and no paperwork or signature required? Closure?
RAINER ZThe staff I met with at the desk were super cool! I was impressed! Would def do business here again!
RAYMOND BAwesome location!
Dexter NLocation is very friendly and efficient! ⭐️⭐️⭐️⭐️⭐️
Dexter NAmazing service all in all!
Kylie BIt was a great experience the staff there are amazing very helpful nice and are always willing to help us out every way
Henry JTank was a little low when picked up, other than that everything was great
Nicholas LDon't change my reservation.
Eric WThanks
OMID NThe Best Uhaul location in the area!!! ⭐️⭐️⭐️⭐️⭐️
Dexter NVery friendly and professional staff at this facility.
HENRY JExcellent customer service.
Dexter NThere is no integrity at this location. We were sold on “unlimited miles” if I pay more which I did. Apparently this does not exist. I informed UHaul that I would drop off back at the original location. They confirmed. An hour later after drop off I received a voicemail stating I wasn’t supposed to and I owe a total of almost $900.
ALEXIS LGreat friendly customer service
Valerie JThey were extremely helpful and made our arrangement work very well. We highly recommend Big Brother Home Furnishings location for U-Haul services. Thank you to Heidi and Dexter at Big Brother!
Charlene SSuperb location.
DEXTER NGreat customer service from pick up to return
ROBERT RSuper friendly and helpful staff. I was in and out in a jiffy.
WILLIAM MExcellent Service as usual. ⭐️⭐️⭐️⭐️⭐️
Dexter NSuper friendly, great location (by freeway), great customer service, and fast!
German MThe U-Haul owner was pleasant and easy to work with throughout the entire process. He used clear communication so I understood exactly what I would be charged at the end of the reservation for mileage.
Roberta SAlway above and beyond customer service. ⭐️⭐️⭐️⭐️⭐️
Dexter NMy reservation was changed by U-Haul to this location at the last moment. This is a furniture store that does U-Haul on the side. Gas tank was only 1/4 full when I picked the vehicle up - which caused me to return vehicle with more gas in it that when I picked it up. There was no orientation to the vehicle. I had to point out pre-existing body damage and it was not documented on my rental "paperwork". All "paperwork" was electronic - how do you read pages and pages of documents on your phone? Parking brake did not operate correctly. The only good thing I can say is that It got me where I needed to go without breaking down.
kim srear left tail light was not working
ERNESTO MCouldn’t ask for a better experience!
Gary EThe truck we got had an exhaust leak and you can smell the fumes inside the cab. Please have this leak fixed. It was loud as well
Darveer PI don't know how you can improve honestly, the service is excellent The vehicles are always in excellent condition I have zero complaints, and nothing but good things to say about this location.
MATTHEW MThis location was easy to find and really convenient. The people operating the facility were super friendly and also efficient while I was picking up my U-Haul truck rental. They had it ready for me when I got there, and it was still locked in for me even though I was running very late. I just confirmed my reservation, got the key and some simple instructions, and I was out of there.
Jaylen BA+ customer Service
Dexter NAwesome
VITALIY BGreat staff, always fun to chat with and super helpful
DAVID NNot much to improve. I rent monthly from U-Haul and this is my favorite place to go to very nice staff always courteous and very helpful and are willing To help out in anyway they can.
Henry JReserved trailer well in advance at a local site and was called the day before to say it was not available at that site and would need to drive 40 minutes to pick it up at new site. Site was an old furniture store. Not clearly marked as U-Haul, woman in a recliner chair in middle of empty furniture shop represented U-Haul and never got up. Very confusing and unexpected.
SCOTT CApp geolocation error. Led to long delays
Jeffrey KExceptional customer service by Dexter and Derek. They were informative, friendly, knowledgeable and made me very comfortable. I needed extra assistance to become familiar with the pickup and Derek took time to show me how to use AC, turn power on, etc. They quickly sent me text messages of information and receipt. I will go back to that location without hesitation.
elfega lVery helpful representative. Will rent from this location again
Patrick MMy uHaul 26-footer was in great shape. it got me through the Grapevine with no problem! I was worry of the weight going through there but i had to take the left lane because i was going faster than all the bigger trucks/haulers! Big Brother Home Furnishing has helpful with moving equipments and the ease of renting them. I recommend using them in West Sacramento!
vuong nYou need to provide a spare tire for your rentals
Lanny UOutstanding customer service! ⭐️⭐️⭐️⭐️⭐️
Dexter NBest location. Customer friendly.
Dexter NThe family owned business were tremendously helpful and very nice. Thank you
CHRISTOPHER CThe drop-off process was easy becuse the associate came out to meet me and he got me checked in quickly and easily.
Robert MAbsolutely nothing,they were very kind excellent customer service they even offered me and my husband cold water when it was 102 degrees outside… definitely recommend them
Marvin HThe trailer was ready and waiting for me and the men that helped me were quick and got me on my way. I was on a tight schedule so I really appreciated their help.
Robert KThanks for making at least one part of the moving stuff I don’t need anymore around easy.
Kimberley W