When I went to pickup my trailer I was told that my reservation was canceled, and they didn’t have the trailer I reserved. D W called other dealers trying to find me the trailer I requested. I was sent to an alternate location to pick up the trailer, but found out that this location only allowed local rental. I again called DW and he did find a trailer for me. He also went and picked it up and brought it back to his dealership. I returned 4 hours later to pick up the trailer. I do appreciate that he did go out of his way to get my reserved trailer. The trailer was in great condition, I was a little behind loading the trailer because of the mix up at picking it up, but I completed my move successfully.
FRANK C
Customer Reviews for Big Country Liquidators
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I went to pick up the dolly, no one was there and to call a phone number on the door glass to leave a voice message. A man showed up 25 minutes later. The office was very cold and he called a friend to help set up the final billing.!
Ronald CGreat experience - will be my go to for rentals
MICHAEL B