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Kevin O
Customer Reviews for Big Daddys Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When reserving the U-Haul, I clicked on in person check-in on the website, but it ended up being mobile check-in. As a result, there was no one on site when I arrived. The lady I called took care of everything and there no issues, but I just wanted to let you know of a website issue.
Edward MParking is really bad at drop off location. App stalled out on return. Not sure if it went through but it says I’m checked out
ALEX CTrick couldn’t barely pull itself! Check engine lights on! Picked it up out of town, when asked to return to local U-Haul branch, CSM said it had yo be returned to out of town branch!15 miles one way, so 30 miles @ .78 / mile only to use it for 3 miles! Rented the truck 2xtra days because it started raining and never stopped pricing was outrageous, definitely go to enterprise so the price is right
micheal mMy truck was completely disgusting on the inside which ended up getting my mattress dirty. It had fishing bobbers in it and dirt everywhere
Chastity KNot a thing!!!!
Paula CI’m not sure if this is Big daddy’s fault or uhual. But our location was changed and when we got there they didn’t have the truck so we were sent back to big daddy’s and they didn’t have the truck either. We had to drive an extra 30 minutes to get a truck. The employee at big daddy helped make sure things were settled. It still overall not a pleasant experience. The trucks condition was not as reported on the app so i made sure to make detailed notes on the app to ensure I wouldn’t be blamed.
todd rTruck was dirty in box and uhaul customer svc 800 number wouldn’t allow us to drop truck off close by to other uhaul locations shepherdsville/ Hillview so had to 99 cents per mile to make the drive to pick up and drop off Springfield which is way out of the way . And for wkend rental this seemed high compared to moving out of state. 420.00 for sat and rtn sunday.
GREGORY KSuper easy drop off. All done by phone and very easy.
Susanne FMy complaint is not with the location but with uhaul themself. The customer service was terrible and rude. The CSR that called to verify my rental had the nastiest attitude and should not work with the public.
Crystal PBilly Bob u haul. That you so much. It was a female that helped me at Billy Bob. Thank you.
Mary GTruck interior was sticky. Did not have dolly that I paid for
Jeffrey L