Customer Reviews for Big Es Roadside Service LC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Big Es Roadside Service LC

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Joe W.
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There was no lock for the trailer. I was worried that it could be easily stolen over night. I had to rig some type of lock to protect the trailer.

Carey W.
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Customer did not leave a comment.

Jamie A.
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Customer did not leave a comment.

Maudi A.
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Customer did not leave a comment.

MIchael B.
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Turned in unit at 1pm. Received a text from U-Haul at 512pm reiterating drop off time, address, etc. called number on text to find out what was going on just rang. Called drop location back to follow up but did not feel wRm and fuzzy they'd be completing their end. Not till next morning did I receive an email.

Scott M.
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All Good

stephen W.
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The location was closed on Sunday and am not sure why this location would have been listed as a dropped off location.

Jose C.
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Quit overcharging them

Paul B.
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Very good experience all the way around.

Courtney D.
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Customer did not leave a comment.

Joshua H.
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Customer did not leave a comment.

Tiffany P.
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Make sure the equipment is cleaned and the vehicke is larked on a hard surface, not a gravel surface which becomes muddy once it rains. The wheels of the dolly we were given were covered in mud as well, made it rather difficult to use in a home as we were trying not ruin the carpet in the rental we were leaving.

Jennifer P.
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Customer did not leave a comment.

mike M.
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Customer did not leave a comment.

Doug W.
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Perfect experience here!!

Johnny C.
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Customer did not leave a comment.

Saidif M.
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Really wish there were more drop off locations available for new braunfels. Marion was out of the way by 20 minutes. Please make more options available for new braunfels area drop off.

jesse M.
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Customer did not leave a comment.

william R.
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Customer did not leave a comment.

Steve R.
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Customer did not leave a comment.

evelyn S.
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Customer did not leave a comment.

Amanda E.
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Customer did not leave a comment.

Robert H.
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Customer did not leave a comment.

Christan R.
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Great staff and very helpful. They had no hesitation in checking out my lights when the blinkers weren't working with trailer. They quickly got my truck lights hooked up properly so I was on my way. They are great, and will do business with them again!

Robert S.
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Great service!

Thad M.
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Customer did not leave a comment.

Daniel L.
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Customer did not leave a comment.

Robert H.
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Customer did not leave a comment.

Matt E.
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Great service. Greeted right away. Less then 5min to drop off trailer and check out.

Bob L.
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Ms. Shelby was a pleasure to work with during the check out and the check in process. Thank you!

Samuel B.
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Customer did not leave a comment.

pat G.
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Customer did not leave a comment.

Jametta B.
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Customer did not leave a comment.

Sarah W.
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They seemed unprepared for us, despite the reservation. Perhaps communication could be improved among employees.

Adolfo P.
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Astounding customer service skills. Polite, courteous, respectful and a willingness to assist. We didn't have to wait at all. As soon as we pulled up a representative walked out to meet us with a pleasant smile and friendly welcome. This is how customer service personnel should act. An excellent example for all to follow.

Dan F.
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Customer did not leave a comment.

Emilee W.
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Nothing! This was one of the greatest customer experiences I've ever had. A hispanic gentleman came out and unhooked the trailer from my vehicle before I ever made it to the building. I went inside to check out and the woman working behind the counter had already e-mailed me my receipt and told me I was good to go. Fantastic Service!

Gregg R.
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Customer did not leave a comment.

Troy K.
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Customer did not leave a comment.

Bill E.
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Great customer service !!

Chris S.
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For both drop off and pickup.

Dale M.
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They we're very friendly and accommodating. Helped us hook up the trailer and everything.

Abigail R.
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Shelby was super helpful with everything. She took the time to clarify and verify the charges when there were pricing discrepancies between online quote and on her screen. Thank you Shelby!

JOSHUA S.
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Customer did not leave a comment.

Lorraine C.
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Please actually email your customer when their reservation is changed regarding the availability of the truck i reserved. The location has nothing to do with these comments. Its uhaul that needs to get it together!!! Truck front was dirty with trash and someones hat. The air conditioner did not work. The ladies at this store tried everything they could to help with my reservation that got mishandled Any good that came out of this situation is because of their hard work and efforts to help me.

Frank J.
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Cancel the franchise at this location. They charged me $30.00 for a 2" trailer ball that is listed on the uhaul website for $10.95. The trailer had a damaged door gasket that we did not discover until we opened the door to load it.

Jay W.
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Customer did not leave a comment.

israel G.
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Worst time dealing with this company ever thanks for fucking over!!!!

Steven B.
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The absolute best customer service. The representative is the model in what businesses should strive for.

Janet N.
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Customer did not leave a comment.

Jay S.
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Everything was great

Jordan R.
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Answer door in a more timely manner. Understand how to better approach system issues that was happening when computer said an accident was reported and NEVER EVEN HAPPENED! And owner of location answer the phone regardless of the day to answer the reps questions to help solve the situation. Rep handled it the best she could.

Sally L.
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A bit off the beaten path but the drive was through the country and enjoyable. All personnel were friendly and helpful. Yes I would recommend them.

DIANA K.
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Customer did not leave a comment.

Darlene T.
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Friendly, and very professional.

Albert N.
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Customer did not leave a comment.

chance J.
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The people were very friendly and helpful. Told me to contact the 800 about being not happy with uhaul experience and the issues with truck.

Robert J.
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Customer did not leave a comment.

GEORGE M.
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Great

Dennis S.
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Customer did not leave a comment.

Robert B.
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Customer did not leave a comment.

Judy-Marcia S.
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Customer did not leave a comment.

JORGE C.
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Awesome, professsional staff, Very helpful and informative, Checked everything for our safety, GREAT CUSTOMER SERVICE!

GISELA I.
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Customer did not leave a comment.

Joanne L.
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The BEST Customer Service I've experienced in a very long time. But the whole experience was much more than that; helpful suggestions were made that helped economically to ensure I had what I needed, with no hidden cost, which I truly appreciated. THANK YOU!

RYAN O.
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Simplify the cost. I.e. this size truck this much.... this size truck this much. Seemed difficult with miles in play, gas, and time returned.

Sandy I.
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Customer did not leave a comment.

lewis M.
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Had to go an additional 10 miles past my nearest u-haul to drop off at this location

JACOB G.
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Only issue was I wasn't notified that I would need an adapter for the trailer lights. This cost me some time as I then had to go buy an adapter then return for the rental.

alberto C.
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The quickest return of equipment I've ever experienced. It took less than 5 minutes.

KELLY H.
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Make sure fuel is marked correctly

Amish 2.
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Excellent

josh R.
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Customer did not leave a comment.

Stephen H.
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Customer did not leave a comment.

Marcus R.
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Customer did not leave a comment.

Carlos R.
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Customer did not leave a comment.

Kellie M.
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The people that work this location are wonderful, very helpful and friendly. Just the nicest people you would ever want to do business with, that's hard to find now days. The office as well as the office equipment could use a little upgrade like floors and printer. Just to provide a better work space for such a wonderful staff.

BOBBY H.
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Customer did not leave a comment.

Deb R.
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Drop off was off a two lane road, no personnel on site, no instruction of where to leave trailer, facility was locked up so had to leave the trailer in the ditch outside of drop off site.

Kenneth R.
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Customer did not leave a comment.

Jason C.
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Extremely disorganized place with rude employees. The place was like a hole in the wall. Everyone I dealt with was either non verbal or hostile with the exception of the woman I dealt with to check out. She tried but turned out to be extremely incompetent and wasted my time on a day where I had very little of it (time) to misuse. Awful experience.

Lee S.
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Customer did not leave a comment.

Robert B.
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This location supposedly had 24 hour drop off. When we got there the gate was padlocked. I had to leave the truck parked out front with the key under the passenger seat. I had my son video the gas gauge, odometer and the returns left in the back of the truck. It made me very uncomfortable to leave the truck parked that way.

Melissa U.
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Shelby Auippa went above and beyond to help us! We will recommend this Uhaul and also be back to rent again from them! thank you so much!

MARK D.
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Customer did not leave a comment.

troy B.
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none

ALEXIS K.
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Customer did not leave a comment.

david K.
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The personnel at this location were very nice and helpful. The only problem I had was with uhaul that I couldn't drop trailer at a local location.

Lolly P.
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Customer did not leave a comment.

Gerald R.
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Helpful and friendly staff on duty.

Brent C.
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Took 45 minutes to get the trailer paper work done for picking up the trailer. Shouldn't take that long.

DANIELLE F.
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Very helpful and great rep Ryan, I believe his name was... very thankful and grateful for great service...

chris C.
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NO problems with pickup or drop-off. The problem I had was with People on phone. I could not find pickup location so I called the 1-800 number to ask for an address. I was on hold for 8 min or so and when the guy answered I had to argue with him about having one. He informed me I didn't have a reservation because he couldn't find my phone number. After 10 minutes he checked my email and found it. I asked him if there was a phone number listed.... someone used the phone number for the San Marcos store I was supposed to pick up trailer at. We rented location from San Marcos, they changed pickup to Marion.... 30 minutes away. Very inconvinent when I had a reservation.

Jean-Caesar M.
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Great customer service

No reviews have been submitted for this location.

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