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bert d
Customer Reviews for Big H Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck I rented leaked at the top of the drivers side door getting me soaked also the cargo compartment leaked the upper portion of the of it was filled with water which spilt down getting my belongings wet, it had Arizona plates so obviously it gad never been expised to Houston, Tx down pours
Clyde AWhen I arrived to pick up the truck, the worker stated she has shattered her phone 15 minutes prior to me getting there. The first words out of her mouth were “I’m not sure if I’m gonna be able to rent this to you today.” She then called her boss on speakerphone, to ask what they could do. He was unaware of me being able to hear him, and they both act as if I had an attitude. His comments that I needed to calm down where uncalled for ask I was not even worked up. I was more concerned about getting the truck so I could get on the road. If I would not have been in the situation, I was in I would’ve not have rented from them. They were both very rude and disrespectful and unprofessional.
Debra LMake it more obvious where the vehicle should be returned to after hours.
Julian ESuper sweet ladies at the counter and super helpful
LARRY WCashier was very helpful and friendly. Walked through the process and answered any questions.
Stephen LI was over charged due to having to go to a different location than I scheduled and put more miles on the truck than I expected very poor communication
John CGreat service
od bI picked up the trailer. The person at the desk didn’t have a clue what to do. The trailer was full of trash. Dropping off the person wasn’t sure what to do. Luckily I had already talked to their area manager Troy. He made it all right on my end for me of course. Great person to deal with. Customer service from him was A+. Overall the location itself needs some training up on the UHaul process I think. Maybe not their fault totally.
CORBY SMy experience with this location was excellent as well. I will share my experience with everyone I know. Thank you U-haul team for making my move less stressful.
Gary D