Location is easy in and out, equipment was ready to go when I showed up. Paperwork was done quickly and professionally.
MICHAEL D
Customer Reviews for Big Oak Center Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
After having to get a second truck 2 days later, I found out I wouldnt be able to use it to tow my camper, so I returned it. I was still charged $95 for the $19.95 truck and $27 for gas, afterwards. My girlfriend picked it up and returned it an hour later. So, $123 for nothing!!
Kelli Cbeyond helpful.
DANIEL BThe man in a woman who were working in the front are very rude to customers
MARCOS SThank you, Birdie. You do a great job. We love renting the U-Haul from you. It’s always an excellent shape and runs great.
TAMMIE CThe link in U-Haul to find the location since I do not live in clear lake oaks is incorrect. You guys sent me 25 mi out of my way and you should have to pay me for that because you charged me for that! The only reason you got the scores you did is because the location is wonderful You haul itself is horrible with location and with sending me to a different location when I requested it in Kelseyville.
TRISTA CEverything was perfect. Truck was clean & well-maintained. People at the rental office were amazing, so polite and helpful. I'm recommending BIG Oak to everyone.
JOYCE AExcellent quality equipment, good service, fair price.
ROBERT AThank you 😊
JUAN BGreat people!
ROBERT SThe U-Haul app kept sending me notifications about my rental return even after the truck had been returned and the app confirmed that the rental was complete. This is not a knock on Big Oak Center Storage, which did everything right as far as I can tell... but the glitch was annoying.
RICHARD BVery nice employee, check in was simple and quick.
MICHAEL NClean and ready to go
Jerome PThe woman who works there was sick and fortunately a guy came in to cover for her. The location wasn't open when I went to pick up the trailer but the guy was a little late but was quick getting me out of there so I could get my motorcycle to my appointment on time and then make it to my other appointment while the motorcycle was being tended to. The whole day would have been a mess if that guy didn't show up to fill in and I really appreciate how he opened up and got me out quickly.
gary rThe agents at this location are great .friendly and very helpful
KELLIE BGreat costumer service
SANDY HVery Nice U Haul Lady!
CHRISTOPHER DPrice, etc., everything was great.
gary rNot his fault he could not give receipt. He had to email it latter.
Christopher LAll good
Ken Nthe Man was not helpful i had to call to get another truck my self at first he tried to give me a truck with the check engine lights on and a low tire i asked why would you have a rental truck listed that is not working properly and he just shock his shoulder and said he didn’t know ? and then when i called customer service the lady was extremely professional and got me in another truck i was thankful for her ! but this time i was given NO paperwork for the truck and it ran very ruff it also cost me $97 in gas ⛽️ there must be an issue with this truck also …. i feel i should not be charged for either of theres defective trucks ! im very unhappy and this is very poor service
Cheryl SExceptional customer service. Highly recommended
Fay WEverything was great.
Colleen ERoberta the manager is great. She is A+ in customer service.
LISA WNice people. Good spot.
David YReally professor. Clean and welcoming environment. Thank you
WILLIAM MExcellent service!
Mircea CVery nice people
Tarah oVery professional.
WILLIAM MThe location itself was ok, and the people running it were great, but having to drive nearly 80 miles to rent a truck was disheartening. Not to mention the roads into and out of the location are quite difficult to navigate with a 26 foot truck.
Wayne SNot a thing... Birdie made a daunting job a more pleasant experience!
Mark DLove doing business with Big Oak Center Storage. They are so helpful and very friendly. We keep going back for all of our storage and truck rental needs. They are doing a fantastic job!
Cory FMy original location was Ukiah.
robin snot have to wait for your cash deposit to be mailed by check
charles cThe lady who helped us was so nice and friendly. The location was tidy and neat and right next to a big gas station. This location went above and beyond to make us welcome. A+
SCOTT RNice ride.⁹
Jim WNothing! Roberta (Birtie) Great to deal with, clean yard.
RICKY BAlways Excellent service . They go out of their way to accommodate your needs . I have rented trailers here many time and have Never had a bad experience
JAMES CThe location was not the original location I reserved the Uhaul at. It was over an hour from my original location. I was very upset at the amount of time it took a d the number of calls made to get some sort of compensation for being made to drive further than originally planned. I was extremely disappointed and will not be using Uhaul in the future. The gentleman at this location in Clearlake Oaks was very understanding of my frustration and went above and beyond to make me feel appreciated.
Sarah LService was great!
BEVERLY J