Customer Reviews for Big Steele Trucking & Core Buyers
(U-Haul Neighborhood Dealer)

103 reviews

12725 Crosby Lynchburg Rd   Crosby, TX 77532

(281) 462-9003

Location Hours

  • Mon-Sat: 8 am - 5:30 pm
  • Sun: 9 am - 5:30 pm

Services at this Location:

Contact Us

(281) 462-9003

12725 Crosby Lynchburg Rd
Crosby, TX 77532

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5:30 pm
  • Sun: 9 am - 5:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Employee was very courtios from beginning to end.

BRIAN L. 
Rating:
3.0

Very nice and knowledgeable person

john N. 
Rating:
4.0

I found the service to be convenient and swift. Vehicle was well maintained and attendant was straight forward with cost.

Athelia H. 
Rating:
4.0

Nothing 😃

GREGORY S. 
Rating:
3.0

The trailer hitch was packed with mud, the trailer came off my ball before I got out of the lot.

Stephen B. 
Rating:
1.0

Kingwood location is always a pleasure. Our trailer wasn't ready for pickup so we had to drive to Crosby to pick up. The guy checked our lights and said they were working. Half way to Austin we realized our break lights were working but running lights were not. When we dropped it off in Leander we were told the safety latch was damaged which we asked him about that and he said it was fine. Not happy with experience considering we weren't safe at all.

lawrence P. 
Rating:
4.0

Better parking lot for when it rains

Gustaf H. 
Rating:
1.0

Customer did not leave a comment.

Tracy C. 
Rating:
3.0

The rate of this rental was extremely high considering I rented the same for again, a one way rental a few month prior at a fraction of the cost. Also I had to drive over 20 miles and pass countless Uhaul facilities with the same trailer to pick this one up. It was frustrating but the gentleman that worked there was very nice and helpful.

Lance W. 
Rating:
1.0

The guy called me mad because he had already rented my uhaul I told him I was told if I kept it a extra day it only charged me 20.00 and I needed it another day and he said I couldn't keep it because he already rented it and I had to have it back I said I rented it first my reservation should be priority he said well your going to be charged 50.00 for late drop off so I called uhaul and they said he can't do that it's only 20.00 for additional days he charged me for 2 additional days instead of 1 so I was chard 61.00 for dropping it off 12hrs after I said I would and he wasn't even there when I dropped it off. I'm calling Uhaul again tomorrow for a refund because 2 days for additional hours is complete BS.

ALEJANDRA M. 
Rating:
4.0

Nothing I can think of

Darren C. 
Rating:
3.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

Shannon R. 
Rating:
4.0

Customer did not leave a comment.

Ed P. 
Rating:
5.0

Nothing. This was one of the best rental experiences I've had with U-haul.

Harold C. 
Rating:
5.0

Customer did not leave a comment.

charles D. 
Rating:
5.0

Customer did not leave a comment.

Martin M. 
Rating:
5.0

Customer did not leave a comment.

Elmer M. 
Rating:
5.0

Salesman was very helpful.

JENNIFER P. 
Rating:
5.0

Drop off went well and I told the gentleman about the truck and the issues I had, he said it never should have been rented to me.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Britton C. 
Rating:
4.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Angela F. 
Rating:
3.0

Customer did not leave a comment.

Delilah O. 
Rating:
1.0

The truck came with a broken mirror. I took a picture and put it in the evaluation before I left with the truck. I had no idea how damaged it really was till I got on the high way. It came completely off and could have caused a major accident. My mother was driving behind me in my car and had to assist me with left had turns and switching lances because I didn't have a mirror. This should have been taken care of before renting the truck. It was completely wreckless and dangerous. Not to mention getting the truck on empty fuel. I returned it on empty fuel and now I have email saying I am being chard $55 dollars for returning the truck on empty. I have never had a bad experience with uhaul but this was absolutely ridiculous.

Ravo S. 
Rating:
5.0

Customer did not leave a comment.

Alyssa M. 
Rating:
5.0

Great. Very good guys

Stephen K. 
Rating:
5.0

Good customer service

Deaudrey B. 
Rating:
5.0

Customer did not leave a comment.

Oliver B. 
Rating:
4.0

Smooth drop off with no issues.

Frank B. 
Rating:
1.0

Just close this location!! The guy was in there was very rude and he got upset because he had to come outside to do his work. I've arrived to the location in order to drop off the truck and it was muddy, not signs, no instructions no nothing!

Juan R. 
Rating:
1.0

Customer did not leave a comment.

loretta S. 
Rating:
3.0

Customer did not leave a comment.

Susan P. 
Rating:
1.0

The only way to drop off was without the business' help. It was a muddy drive way of several people's homes. The business would not answer the phone. There was a sign but no actual business office, but only a run down mobile home in the back yhe neibors said was the office; though noone answered the door.

Steven W. 
Rating:
1.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

They were very accommodating and communicated very well about pick up time

Jason A. 
Rating:
5.0

Everything was great

Luis A. 
Rating:
5.0

Great customer service!

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Deborah J. 
Rating:
1.0

My experience was absolutely awful. I arrived at the scheduled time and the operators(make and female) argued across the parking lot about something due to not having the key to the original assigned truck. Once getting that fixed I was charged two $100 deposits. I have yet to get those back. Once inspecting the truck and comparing my order email it was Incorrect. The mileage was off and the amount of fuel was also wrong. When calling to advise the operators I was assured it would be fixed so I would not be overcharged. I am not going back and forth with my deposits and I am owed money back. I would like this situation resolved and if you have any questions please call 936.391.9903

Mallory P. 
Rating:
5.0

Customer did not leave a comment.

Brandon J. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
5.0

Customer did not leave a comment.

eric N. 
Rating:
5.0

Customer did not leave a comment.

Alana D. 
Rating:
5.0

Customer did not leave a comment.

martuette W. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

Allen G. 
Rating:
5.0

Customer did not leave a comment.

Miguel P. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Tara P. 
Rating:
1.0

Customer did not leave a comment.

Rosalyn B. 
Rating:
1.0

The man running that location, Jermaine, charged me a cancellation fee when I did not cancel my reservation. My reservation was for 4:15pm and we got there at 10:45am and picked up the car hauler. He said it was for 8am and when we didn't show at 8 he cancelled it. I never received a cancellation noticed. We picked up the equipment and returned it by 3pm the same day. This is unacceptable.

Chat J. 
Rating:
1.0

I was told I wouldn't be charged for the gas being on E when I picked up the truck and to leave it on E when I returned it. I left it on 1/4 tank. Then, the guy said he would mark it as a call ahead drop off. The day I went to drop it off, we wouldn't get the app to work so he said yea that happens a lot. He said you shouldn't get charged anyways since it's a holiday and they are closed. I was charged $36 for gas and the drop off! Horrible horrible. Never again.

Sarah L. 
Rating:
5.0

Customer did not leave a comment.

Taylor G. 
Rating:
5.0

Everything went well, only thing needs to be improved is your website. Locations and trucks available needs to be more accurate

Stephanie C. 
Rating:
4.0

Customer did not leave a comment.

EthelKathryn W. 
Rating:
1.0

Went to pick up the truck and trailer and it was dirty and not well maintained.

Jamie D. 
Rating:
4.0

Customer did not leave a comment.

Samson S. 
Rating:
1.0

Staff lied.

Tierney B. 
Rating:
5.0

Customer did not leave a comment.

Cesar G. 
Rating:
3.0

They gave us the wrong truck and it was empty and we had a half of tank when returning it and they charged my card for gas……. I am trying to get ahold of unsullied for a refund……

Terri S. 
Rating:
5.0

Customer did not leave a comment.

ANNA M. 
Rating:
4.0

Gentlemen that checked us in was extremely nice and helpful. The only downside was the lot was muddy. We will use that location again.

Tara P. 
Rating:
5.0

Need to fix driveway and parking lot. Pot holes and mud. I nearly gotten the rental stuck when I picked it up

Allen III S. 
Rating:
5.0

The couple super cool very helpful...they also have movers to help.

Alexis J. 
Rating:
5.0

Very friendly guy and great customer service!

ADAM TRAVIS L. 
Rating:
3.0

The place I dropped the dolly off at was pretty muddy and there's limited room to turn around, but I got through it. I just spoke with someone over the phone who told me where to drop it off. I was kind of expecting to turn it over to a person, but dropping it off in the small muddy lot got it off my hitch so I could do other things. I was able to clean the tires off in half a block without dumping the second kit. It's all good.

DOUGLAS C. 
Rating:
5.0

Nothing! Owner was so nice if I ever move again I will use this location AGAIN!!! Thank you!!!

Dianna L. 
Rating:
5.0

Great customer service. Really professional and nice people. Fast and convenient!!

ANTHONY A. 
Rating:
3.0

The trailer I got did not have tail lights I stopped at homedepot and purchased a trailer pigtail. It did not fix the issue.

Shane C. 
Rating:
1.0

This location is not clean and needs attention. The office is a house and the owner place is not presentable to be a business.

MARK ANTHONY P. 
Rating:
5.0

I was so pleased with the service that I gave a shout out to U Haul on Facebook. U Haul took care of ALL my moving needs. I was definitely impressed. I've used uhaul for several years from California which is where I lived 40 years now I live in Louisiana and very very impressed.

stephanie M. 
Rating:
3.0

Customer did not leave a comment.

LATASHIA R. 
Rating:
1.0

Attempted to charge for gas, it was at or more than when I rented it.

Russell V. 
Rating:
5.0

Great experience with pickup and drop off. Another satisfied customer! Thanks

Thu L. 
Rating:
5.0

Awesome and kind customer service!!!

JACQULYN P. 
Rating:
5.0

Customer did not leave a comment.

Stacey W. 
Rating:
5.0

The young man was just as nice as he could be. He unloaded the trailer. We could not Thank him enough.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Kathy R. 
Rating:
3.0

The safety chains on the car hauler were broken. Although these are secondary they should be working. They said they had reported to u haul to be repaired but u haul is not helping.

REX C. 
Rating:
1.0

When we dropped off the trailer on 8/9/21@1205, the person said it was the wrong drop off point even though the reservation in my hand said it was correct. They took it anyway saying I may owe extra. I called Uhaul and after waiting 10 minutes, explained the issue. She put me on hold for a few minutes and then said it was taken care of and I would receive a receipt by email. As of 8/10/21@1600 I still had no receipt I tried calling the drop off location but there was no answer. I pulled up the reservation online and nothing had been done. I called Uhaul back and after waiting 45 minutes, explained everything again. She tried contacting her manager but could not so she wrote a report. I finally received my receipt on 8/11/21@0758. Don't know what went wrong but two people did nothing to resolve the issue which is unacceptable. Thank you!

William B. 
Rating:
5.0

Customer did not leave a comment.

Kirk J. 
Rating:
4.0

Customer did not leave a comment.

VICTORIA M. 
Rating:
5.0

The couple are very nice and helpful. Location was easy to find and pickup was smooth I will be back in the future

Alexis J. 
Rating:
1.0

It was awful. Pickup took 1 1/2 hours. I was completely alone for dropped and had to enlist the help of a neighbor to get trailer unhooked. Also, the location was a mud pit for pickup and drop off.

Terri O. 
Rating:
1.0

Customer did not leave a comment.

VERONICA G. 
Rating:
5.0

Customer did not leave a comment.

DARNISE C. 
Rating:
1.0

Customer did not leave a comment.

JAMES M. 
Rating:
1.0

The gent that operated the facility was ok. He was knowledgeable and courteous but the facility was far below any haul facility I have ever been to.

William B. 
Rating:
3.0

Customer did not leave a comment.

Elias F. 
Rating:
2.0

Parking lot needs improvement. Had to drive through muddy areas.

Raymond B. 
Rating:
5.0

Great customer service.

TAYLOR V. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

Customer did not leave a comment.

Zequazha W. 
Rating:
5.0

Nothing

george B. 
Rating:
5.0

Customer did not leave a comment.

ORLANDO H. 
Rating:
4.0

Customer did not leave a comment.

Terrence C. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
4.0

Customer did not leave a comment.

Placid F. 
Rating:
5.0

Everything was fine except for the price. I feel a dollar a mile is a bit pricy

Syed H. 
No reviews have been submitted for this location.

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