Trailer was clean but did break during the trip. A more detailed inspection might have found the issue
Richard H
Customer Reviews for Big Toolbox Parker
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service, friendly knowledgeable staff.
John SThis location is very nice with friendly people. It’s located in a store and with that comes the typical waiting for service. But it wasn’t long and the staff was friendly and organized.
Doug Lthis vehicle is terrible and should be removed from service. Bad transmission and check engine light on. no acceleration and cannot get the vehicle moving.
Ronald HI rent trucks frequently from Big Tool Box and have always had a great experience People - Process - Product! Thanks for all your do. mike
michael sSomeone should avaible for fast return of equipment. I waited inline for about 20 minutes.
Robert ATruck was filthy both the cab and the box/bed Also the windows and mirrors, filthy. The airbag light was on making me nervous as to whether it worked. One tire blew out in the rear during our trek two hours to get back on the road .
Tim BRather than use the website, I went in person to reserve the trailer the night before. They open earlier and close later than the other UHaul rentals in Parker. The uHaul counter here actually opens 30 before the store. Showed up in the morning and they hooked up the trailer. I was on my way in 15 minutes. The trailer return was just as easy.
MIKE RThe young man from Kiowa that helped us on check in and check out was a breathe of fresh air. He was so polite, knowledgeable, held great conversation, conscientious and made this a great experience. The world needs mire kids like him.
Tosha LStaff were very helpful and friendly, both at pickup and drop off. Great Staff!!!
James GGreat service. Easy in and out parking lot.
William SVery good and nice
jaiveer tWe rented the same truck twice, within a couple of days doing the same exact trip with the mileage and time frame and yet there was a $20 difference between what I paid. The customer service drop off was like waiting for honey to dry. The kid at the counter was chatting with a customer while we waited right behind him for a solid 10 minutes with no one else waiting in line or in the store.
Dana AService was excellent here even with U-haul’s major issues. Didn’t get their names but the manager and younger gentleman were very friendly. They were patient and able to help figure out the drop off issue even with U-haul’s scheduling mess, as well as extremely difficult people to talk to over the phone.
Navdeep GReceived 2 texts with different pickup points for truck. Neither had a truck that could be ready for me on time. Alternate location had truck but I had to load the 5 dozen moving blankets myself Truck was terrible…noise level in cab was so high you couldn’t conduct conversation or hear radio. Suspension was non existent
Harry KProfessional courteous remembered who we were top notch equipment.
lynn sGood follow-up and assistance from the regional U-Haul representative to help with a minor issue on availability. Unexpectedly surprised to get this help.
Clare FThey weren’t really helpful at the front desk where you check in they did not go over what was added to my pick up and I had things that were not added automatically added so I didn’t appreciate that because they’ve always asked me before and other locations they just seem kind of not really interested in dealing with U-Haul so that was unfortunate but everything else was pretty good
Kirsten PThere were not the correct number of furniture dollies available at any location within my zip code. Being that the reservation was made well in advance, I find that my entire equipment order not being available inexcusable. The location tried to make it right, but we ended up have to rent some equipment from a separate company.
Kylie RFor one don't go moving pick up locations the day before pick up. This was a huge issue for us. Have supplies for people to use or buy. I was more then willing to purchase boxes but the owner could only offer us to did through his dumpsters to find boxes. Terrible first time experience.
Jean KGrumpy CS Rep on pick up day. Felt like I had to walk on egg shells in any questions asked or comments made. Just not friendly or a good "front desk" person. Maybe he was just having a bad day...
William RTrailer had no jack so had to hoist it on and off truck.
Cliff PI rented a trailer. The tires on the trailer were completely bald. There was no tread left. I asked what happens and was told oh you got safetow so they’ll come out if it blows. The gentleman that hooked the trailer up did not tighten the lock for the ball hitch and the trailer kept popping off while I was driving. I had to take the trailer off and readjust it myself luckily the hitch was lower so it didn’t cause damage to my bumper. The location was good and had lots of options. 2/3 stars
Jennifer GCheck in doesn’t work
Megan SThe Big Toolbox is staffed by friendly professionals. This is the kind of establishment you want representing your company.
jared hThe vehicle was maintained; however, at highway speeds the vehicle was bouncing from the front suspension. The max speed I was comfortable with was 60 MPH as going over that speed it felt uncomfortable driving with the suspension bounce.
Gerald UThe truck was full of dried Mud. The back of the truck had not been swept. It got my furniture all dirty.I used it at night and didn't know it was dirty.
Christine LAbsolutely, no complaints!
richard jAside from the gas error that came from the Yakima end of things, we had no issue at drop off. drop off was the only smooth part of the entire thing.
zach dNothing at this time “”
Calvin Wcharged a bullshit afterhours fee. will not use uhaul again
Yunxiao LGreat service and easy access to equipment.
David DVery helpful and friendly personnel. Thank you!! This is my first time renting from U-Haul and you made it so easy! From the online booking to the renting and returning of the trailer.
Karen MI rent a moving vehicle about 6 - 8 times a year and this is the only place I go, they are GREAT!
michael sDrop the trailer off 2 days early. I was told it was checked in and then I get a call from the district manager. Wondering where the trailer is and why I haven't returned. It seems like this location is done this twice to me
william pUhaul is a billion dollar company. Why does your app suck so bad? Whoever is in charge of the mobile app, FIRE THEM! So many flaws. Also the guy who hooked up the trailer to by truck didn't do it right. The trailer came unhooked driving 50 mph on a 3 lane Denver suburb road. That was fun... Also don't advertise one price then add so many fees that it almost doubles. Just advertise what people will pay
Erik GThanks!
Leonardo PThis U haul location has staff who actually care about providing good service. Other local locations, like Parker Feed, have no interest in the customer. I am very pleased with the staff at Big Tool Box. My new go-to U haul location.
Ronin DPut a uhaul sign in rental window
Ametra SA short wait to get seen to and the UGaul app was down so had to process my card the long way but staff great and helpful
THOMAS RThis location had no clue how to return a truck not seemed like they wanted to actually do their job. Minimal effort to assist in any way.
Dalton HEverything was great from the ordering to pick up and return! The guys that I worked with were friendly and professional. I plan to start using this business a lot more in the future!
Curt AGreat, friendly service
Gary GWyatt was the nicest guy and helped me a great deal with my return!!! Thanks!
Becky SUnderstaffed. Need more than one guy to rent uhaul equipment. He was a nice guy but I r was so slowwwww waiting for him to help others.
ANDREW PLocation is heavily understaffed. Took about 90 minutes to rent the equipment, even though I was the only one in line.
David SFast and easy service. I would recommend to my friends. My 15’ Uhaul truck worked great to move my son. Perfect size and easy to drive!
Michael JPlease redesign the parking spaces for trailer. It is very bad for customer to return trailer, because not everyone know how to back up the trailer into its parking space. It took us 25 minutes to back the trailer to its space ... and with the help of an employee!!! Please Go and learn how to paint a return space at 12035 Perry St · (303) 466-2534. It is so easy and very quick return from this location.
tuan nThe transmission on the truck was not working great.
THOMAS LThe trailer was not the size it listed. The outside dimensions of the trailer don't matter at all. Only the inside dimensions should be listed so the correct trailer can be chosen for the job. Also I was not informed that I would need to purchase an adapter for the trailer lights to work. The original reservation price increased when payment was due and I still don't know why. I would like a full refund for all the trouble during this rental.
Dillon GOverall good. first vehicle had problems. second was much better. first vehicle sometimes sterling wheel was difficult to turn. it also made a god awful noise. did not feel safe. second one was better. it did what was needed. overall enjoyed it. second vehicle much better than first. have to make sure they ensure it is in good shape.
gianni vLittle issue with Android vs. Apple check in, but all is good.
PAUL H