Picked up trailer on Friday afternoon to haul a new motorcycle to my house 2.5 hours away. On my way back to rental location on Sunday, I was flagged down by a passing motorist who motioned to the trailer. I pulled over and found 1 missing lug nut, 2 broken studs, 1 lug nut that was being held on by less than 3 rotations and 1 lug nut that was half way on. Sat on the side of the road for a total of 2.5 to 3 hours. First attempt was a tech who tried to replace the hub only to find out it couldn't be replace. The next wait was for a tow truck to come get the trailer to tow it away. When I picked it up, the tech never looked at the trailer to verify it's condition. Just hooked it up and took a picture of my license plate. This trailer had just been returned a few minutes before and nobody went over its condition. I am very lucky that there was no issue when I had the bike on the trailer or that the tire didn't come off completely and cause damage to the trailer or a passing motorist. I have rented several trailers over the years and this is by far the worst experience.
Tim B
The Big Toolbox Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Parker, CO 80134
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Excellent service and support.
SETH GNothing at this location everything went very well
Kurt NThis was a lot further from my home and inconvenient.
laura dIt was great. A little pricey with the add-ons, for four hours, however. Rented from u-haul because I had just had an excellent experience with the delivery of 4 uboxes. Erin (female) was excellent.
Lisa H