The young people at the Biggby were just fine, but the entire process was completely ridiculous and poorly thought out. I had to call and talk to a representative with a poor connection, none of the pictures I took could be read by the app/site even though they were clear. There ended up being a loose dolly in the back of the truck and the tire ended up being low.
Emily L
Customer Reviews for Biggby Coffee
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Compensate me for 3/4 tank of gas please
Jimmie BThere was an incident regarding my rental. The associate owned up to her part in the error, yet the "Owner" did not. In fact he decided it was a smart idea to inform me his associates don't know how to do anything but make coffee. Side note: the rental was picked up at Biggby coffee and returned to the same Biggby coffee. That was my mistake, this is my first and last time dealing with any comapny other then Uhaul. Owner/manager of Biggby need to be ashamed of himself and take customer service satisfaction training! How was the young lady that initiated the issue with my rental was more respectful and professional then the owner/manager?
KIESHA P