Customer Reviews for Bighorn Mini & RV Storage Ltd
(U-Haul Neighborhood Dealer)

157 reviews

343 Shuswap Ave   Chase, BC V0E1M0

(250) 679-3014

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(250) 679-3014

343 Shuswap Ave
Chase, BC V0E1M0

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I had a great experience and was given an extra day rental for free - in case the weather was too bad to drive. The truck was even warmed up for me!

Nadja L. 
Rating:
4.0

Fairly easy to drop off. Was there after hours so did online drop off. No issues

Todd L. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

TOM P. 
Rating:
5.0

Everything worked out good would rental from from again for sure.

ALBERT H. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Great team - friendly helpful efficient.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Chrissy B. 
Rating:
5.0

The online check-in went very poorly. IT took over an hour to complete the check in as apparently the app does not recognize a Canadian Enhanced Drivers License. When we finally got through to an agent and handed to the manager, it was mentioned that this was the second time that they had seen this problem with the enhanced Drivers license. That should not have taken that long to find out about a fairly common type of license that is used. Please fix your app so that you can easily scan the back side of an enhanced drivers license. BTW, the folks at Bighorn are great and been very helpful every time we rent there. This time, they were closed when we needed the vehicle and they got everything setup for pickup and had the vehicle ready. It was just the scanning of the license that was very poor.

Darryl J. 
Rating:
5.0

Customer did not leave a comment.

john H. 
Rating:
4.0

Haaaa.... shade would be nice!

Jan K. 
Rating:
5.0

Customer did not leave a comment.

Ross T. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

karl H. 
Rating:
5.0

Fast and friendly.

GRANT S. 
Rating:
5.0

Awesome customer service and very friendly

CAIDEN H. 
Rating:
5.0

Nothing!!! These people are fantastic and very helpful and courteous... I will be using this location again!!!!

Maureen S. 
Rating:
5.0

The owners went above and beyond to accommodate me during this time of crisis with the coronavirus. My heart felt thanks There is no room for improvement.

Paul G. 
Rating:
3.0

Customer did not leave a comment.

Kathryn L. 
Rating:
5.0

Customer did not leave a comment.

carl S. 
Rating:
4.0

Customer did not leave a comment.

Glen F. 
Rating:
4.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Customer did not leave a comment.

Ken N. 
Rating:
5.0

Excellent service, Brian made the booking of my rental very easy after me having some difficulty navigating your website.

Guy L. 
Rating:
4.0

Customer did not leave a comment.

Jerry G. 
Rating:
5.0

Clerk was very helpful.

Richard O. 
Rating:
5.0

Customer did not leave a comment.

Pat K. 
Rating:
2.0

The people behind the desk are doing their jobs. However Uhaul policy overall is crappy and unorganized so its hard for their employees to do a great job. we booked a uhaul only to find the day before our move this particular unit was not available . These are details that should never be a thing.

Tracy W. 
Rating:
4.0

The first vehicle l took out of the yard had a flashing light stating an issue with the emergency brake. Fortunately l hadn't gone far and was able to return and was given another vehicle which handled well.

Ryan W. 
Rating:
5.0

the attendants where very professional. too much paper used for the process of renting a vehicle. U haul should try to be more environmentally friendly. also have aero miles or air miles.

Joe L. 
Rating:
5.0

Staff were very helpful!

Robert G. 
Rating:
5.0

These guys are always great to deal with.

David M. 
Rating:
5.0

Customer did not leave a comment.

Loretta E. 
Rating:
5.0

Customer did not leave a comment.

carl S. 
Rating:
5.0

Excellent thx

Allan W. 
Rating:
5.0

The staff were friendly and helpful! I recommend this U Haul in Chase, British Columbia!

Chris H. 
Rating:
5.0

The staff went over and above to help us with what we needed.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

KYM B. 
Rating:
5.0

Customer did not leave a comment.

Christine J. 
Rating:
5.0

Drop off was requested at a time outside the drop off destination's opening hours.

Dylan E. 
Rating:
5.0

Pick up and customer service was fantastic! U-Haul actual experience..a nightmare!

Tor E. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
4.0

Customer did not leave a comment.

DAVE W. 
Rating:
5.0

This is the third time I have dealt with this company.Great service. Everything is neat and tidy. Friendly staff who are very helpful. Thankyou.

murray K. 
Rating:
5.0

Really friendly and so helpfull. If you use chase location just ask them to stop being so helpfull...lol

Priscilla M. 
Rating:
4.0

The staff was fast , freindly and efficient. Better yet there was no mistakes anywhere in the process. Overall very good experience

Sheridan M. 
Rating:
5.0

Victoria UHaul on Topaz needs a lot of work educating the staff of products the person I dealt with was totally incompetent. He did not know there was a Kit of boxes and had no idea if there were hangers in the wardrobe boxes. Maybe all new employees should be made to watch the company video as I did.

Rick K. 
Rating:
1.0

Battery died every time I shut the truck off, had to jump it to get it started! Waiting for customer service to call me, I'm not happy with my service and feel I should be reimbursed. Don't send out a bad truck for rental!

Kim M. 
Rating:
5.0

Great friendly service! Cannot recommend them enough.

Ron T. 
Rating:
3.0

No secure after hour drop off option.

Allan R. 
Rating:
5.0

Customer did not leave a comment.

robert W. 
Rating:
5.0

excellent products. great prices. absolutely the best. thanks.

murray K. 
Rating:
4.0

all was good

Carol M. 
Rating:
4.0

There was no one at the location when we dropped off the truck so we left our paperwork and keys in the dropbox, which was very helpful.

Greg C. 
Rating:
5.0

Customer did not leave a comment.

Glen W. 
Rating:
5.0

Customer did not leave a comment.

Ron S. 
Rating:
5.0

Customer did not leave a comment.

Morris H. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

Bob C. 
Rating:
5.0

Customer did not leave a comment.

frank B. 
Rating:
4.0

Thanks for being open today. The hauler was ready to go. Very helpful staff. Would have been nice to be able to get what we needed at the Salmon Arm store but they were closed. Even though the website said they were open till 1. I tried calling at about 11am and got a message saying they were closed for the holiday weekend.

Angelee B. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

The folks who run this location are fantastic, from check in to return these folks treat people in a friendly and professional manner

Gerry M. 
Rating:
3.0

no one was around just dropped of and called

Kris M. 
Rating:
3.0

Customer did not leave a comment.

Kenneth David B. 
Rating:
5.0

Customer did not leave a comment.

Glen F. 
Rating:
5.0

The operator in Chase was excellent, he went above what was required, the only problem I had was the wipers did not work properly and there was no washer fluid in the tank, I had to stop and buy a container, driving for 3 out of 11 hours through misty and rainy conditions, I can't really blame the workers as I upgraded at the last minute when I arrived to pick up the truck, but I guess they should have the equipment checked and ready to go..

Maggie M. 
Rating:
5.0

Very efficient and helpful

Peter S. 
Rating:
5.0

The owners were so helpful within a problem I faced and stepped in professionally and were great at helping find a solution a few times.

Leah B. 
Rating:
5.0

Customer did not leave a comment.

Colleen N. 
Rating:
5.0

Very nice people to deal with would definitely recommend this location to anyone.

Debbie F. 
Rating:
5.0

The service was excellent, going the extra mile in the extreme cold was appreciated.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Nothing, very good service and friendly staff.

Daryl H. 
Rating:
5.0

We needed an auto trailer because our car broke down far from home. Bighorn helped us find a location that had a trailer (it had just been returned so it wasn't clean but the other location let us have it anyway), stored our broken car while we got a truck to tow and then the trailer, then helped us get our car onto it - no mean feat - and set us up for the long drive home. They did all of this even though they were closed by the time we got back with the trailer! Robert, Amanda and Brian Watt are a small family business that go way more than the extra mile! Thanks to the Watt family for helping us out!! I couldn't recommend them more heartily!

Robyn F. 
Rating:
4.0

Customer did not leave a comment.

Tyler N. 
Rating:
5.0

Great service :)

Ron T. 
Rating:
4.0

It was easy to get to and all went well.

LEON I. 
Rating:
5.0

I have dealt these folks a few times in the past year and found them them to be friendly, cheerful, knowledgeable and great to deal with. They run a fantastic business focused on the service and 100% satisfaction of their clients

Gerry M. 
Rating:
5.0

Customer did not leave a comment.

Ed H. 
Rating:
4.0

Customer did not leave a comment.

Brenda P. 
Rating:
5.0

Customer did not leave a comment.

Cameron H. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

Greg C. 
Rating:
5.0

Amanda was great. Was willing to help when needed her to go above and beyond. It was the rest of the experience that was sub-par and frustrating.

Tammie Y. 
Rating:
5.0

Nothing, the couple running this facility are exceptional/

Bill B. 
Rating:
5.0

I had to drive from Kamloops bc to chase bc to pick up my trailer, then drive back through Kamloops to Abbotsford bc, pick up my van on the trailer, drop it in Kamloops, then drive the trailer back to chase bc, kind of rediculous that there weren't any car haulers in Kamloops bc

cameron M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
5.0

Customer did not leave a comment.

Todd P. 
Rating:
5.0

Customer did not leave a comment.

Marie C. 
Rating:
4.0

The location was closed. No intetaction just dropped of truck

phil C. 
Rating:
5.0

Customer did not leave a comment.

Gerry M. 
Rating:
1.0

Provide a place for after hours drop off. Big Uhaul truck blocking front entrance parking, and entrance gate was the only place to park the 8ft cargo trailer. Closed Saturday and Sunday when most people move. I wouldn't care, but I am sure they will be unhappy when they find a trailer parked in front of their entrance gate that says no parking.

Randy B. 
Rating:
5.0

Customer did not leave a comment.

dave T. 
Rating:
5.0

Customer did not leave a comment.

Ron K. 
Rating:
4.0

The location was closed, so I can't really comment. The location was very convenient and there was a good space to park the trailer after hours, which I appreciated.

Eric N. 
Rating:
5.0

It was really simple and fast. Very friendly and helpful in finding equipment at other locations

Barry S. 
Rating:
3.0

Was told the trailer I was inquiring about was at the location when I arrived the trailer I was told was there was not. When using the trialer the pins that hold the ramp upright were all bent making it hard to break fresh to lower the ramp. Rental equipment should have maintaince done regularly

Kizzi R. 
Rating:
4.0

Customer did not leave a comment.

Marie A. 
No reviews have been submitted for this location.

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