I dropped off at this location after I was told by three different uhaul employees that the location much closer to me was open. When I went there ,it was nowhere to be found. I called the number on the uhaul website and a kind fella told me his location had been closed for well over a year and uhaul would not delist his location
brian G.
Customer Reviews for Bighorn Mini & RV Storage Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service and friendly
Gwen N.Extremely helpful
Christie Faith L.Went above and beyond to help me relocate from Duncan BC. Super friendly
Tammy D. M.Nothing. Amanda was an absolute ANGEL of a human 💖 we asked her so many questions, came back like 3 different times to ask MORE questions and she was patient and friendly and very informed with every response. I could not reccomend this location enough 💖💖💖 if I ever have to move again, I sincerely hope I get to book with Amanda. She was the best bright spot during my nightmare of a move. She deserves a raise. Seriously.
Adrienne L.Easy in easy out
Troy W.I just dropped truck off but they were very fast to send my final paperwork. Good work
Pat C.All was 👍
MICHAEL G.Ryan went above and beyond. Excellent service.
Tina G.Acknowledgement that the trailer was received would have been nice. I don't think that this was up to the drop of place to do. U haul Canada should have acknowledged that. Plus I didn't like getting texts to return it on Saturday when my rental was till Sunday.
Tina G.Great experience with this location
Brent N.Same as previous comment☹ï¸
Ronald C.Great experience and a great trailer at a fair price. We will be back again I'm sure.
Jennifer P.The drop off at the Chase BC location was the best experience I have ever had with uhaul. The staff were very friendly and the entire drop off process was done in 5 minutes, supper efficient. Highly recommend this location.
Doug P.Nothing
RANDY B.Great customer service
KEVIN J.It was a good experience staff was friendly and the transaction went smoothly.
Leanne M.Gas wasn't full full but the people running the place were very good
Tim K.There was no problem other than, the computer system. Returning the truck again is a chore I wouldn't wish on anyone.
Harvey H.Very good customer service excellent place to rent a U-Haul
Sylvia K.Very Pleasant staff. Great place.
Randy T.Debit machine wasn't working, was charged an additional $60 in cash and then was told I get a cheque back for the $60. Wheel chock was missing on the trailer, didn't have the right attachment for the lights.
Kristoffer W.Everything went very smoothly
William S.Location is fine. The app and pick up process is useless, does not work and was very frustrating! It took over an hour to get the keys and get on the road with the rental! Customer service was friendly but I was placed on hold and lost the first rep then finally got a second who then told me I had to do the entire registering process I had already previously done. All the while I should have been loading the rental. I will NEVER use uhaul again! I will never recommend this rental company either.
Connie G.This location was the best I have dealt with.
CAROL D.Thank you
LYLE JAMES H.I got charged for 2 days amd I only used it once. They recommended 2 just in case but never told me there wasn't a refund available because of 1 way. I got suckered I only had it for 20 hours. Never again. I informed myself and apparently this is a uhaul tactic to get the extra day. I'll never use uhaul again
Mario V.I'm gonna say for U-Haul service different locations this was the best location place to pick up a truck and got the great service very friendly good service and fast that's something I like when I go to a location to rent a U-Haul when I get that service I'm very happy but I'll say one thing at this location at Chase was very good service best service I ever had out of all the U-Haul locations I ever dealt with Thank you very much
Sylvia K.very helpful and great people
Gary H.Haven't received deposit refund in over a month
JESSE E.Always enjoy how well professional and quick pick up and drop off is.
Shane K.This is the ONLY location I will ever use. They are super helpful, professional, clean, organized. Equipment was ready for me upon arrival and they made sure I was legal and safe before leaving. Huge rave to bighorn for making Chase a better community by having a successful business 👍
lisa A.Great service and very friendly staff
David M.They were very efficient and helpful.
ROBERT G.Very Professional, good customer service and well maintained lot. Thank you guys!
Cameron B.Love this location of U-Haul. Always a good experience . Accommodated our needs when what we were looking for was not available
Cynthia B.Trailer I used had bad tires. One tire was weather cracked all the way around threw the tread, and the other had chunks missing and flat spots. Trailer tongue was also bent . Trailer was clean and did still serve its purpose but I thought for sure I was going to get a flat tire.
Dustin C.Notify customers in advance (more than 24 hrs especially when i booked online 2 weeks prior, that their pick up destination and time changed. Especially when you have to drive to another town to get it? 45 minutes is a big deal!! And on a work day, i had to leave work early to drive to anothertown to get the trailer i reserved 2 weeks prior?! Very upsetting and disappointing
jeffrey L.nothing all was great
david T.Great service and rates. Thank you.
Corinna H.Excellent service and very friendly happy people to do business with...I definitely will be back to rent a truck with them again..
Maureen S.Polite and professional made drop off easy supprisingly helpful
TREVOR M.The brake pedal was really squeaky.
Dianne A.You can investigate salmon arms uhaul dealer because she told me she didn't have any trailers and if she did they were for one way only . Mean while she has over a dozen trailer
Randolph D.Very friendly helpful and easy!
LOUISA C.I had a great experience and was given an extra day rental for free - in case the weather was too bad to drive. The truck was even warmed up for me!
Nadja L.Fairly easy to drop off. Was there after hours so did online drop off. No issues
Todd L.Everything worked out good would rental from from again for sure.
ALBERT H.Great team - friendly helpful efficient.
JOHN F.The online check-in went very poorly. IT took over an hour to complete the check in as apparently the app does not recognize a Canadian Enhanced Drivers License. When we finally got through to an agent and handed to the manager, it was mentioned that this was the second time that they had seen this problem with the enhanced Drivers license. That should not have taken that long to find out about a fairly common type of license that is used. Please fix your app so that you can easily scan the back side of an enhanced drivers license. BTW, the folks at Bighorn are great and been very helpful every time we rent there. This time, they were closed when we needed the vehicle and they got everything setup for pickup and had the vehicle ready. It was just the scanning of the license that was very poor.
Darryl J.Haaaa.... shade would be nice!
Jan K.