Customer Reviews for Bikers Point Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

Good team, very attentive!

Rating:

1.0

The trailer was filthy. I had to sweep sand and dirt out before I could put my things in. The truck barely ran. Couldn't go over 50 on the highway with out the entire thing jerking and making a horrible noise.Then I was over charged for 2 gal of gas.

Rating:

5.0

Good costumer service

Rating:

5.0

Waited for me despite a late connecting flight. Equipment was at promised location, was clean and in like new condition and ready for me to drive. The truck performed way above my expectations.

Rating:

5.0

It’s been three days since I dropped off the U-Haul and I still haven’t received my deposit back yet other than that everything’s been good

Rating:

1.0

Facility closed, no one to talk to, and not a safe location.

Rating:

5.0

Bikers Point, Inc is very professional, and thorough!

Rating:

5.0

Don't send so many text messages.

Rating:

5.0

Love this location. Easy to get in and out and the man at the counter is super helpful and nice!

Rating:

3.0

Allow return to any uhaul store

Rating:

3.0

The parking lot was super small, but I was allowed to park my truck there. Thumbs up 👍🏽

Rating:

5.0

The staff is very attentive to customer needs and satisfaction. Thanks!

Rating:

4.0

Polite service, flexible. No issues during rental

Rating:

3.0

Inconvenient location for where I lived.

Rating:

3.0

The Truck was clean, hard to get it into reverse and drive. Plus I think I left my keys in the truck when I dropped it off. The office was closed before 3 as noted. there was a sign that said to text them if there are any issues, I tried to call the number and sent several text messages about needing to find my keys, I finally got a text message back and they said I had to wait until Monday that the U-Haul part was closed. Now its Monday Ive called and send a few text messages with no reply still and it says they are open at 10am. This is very frustrating, The service is terrible.

Rating:

3.0

Was just a little difficult getting the big truck and dolly out of their parking lot, not the end of the world though

Rating:

3.0

Questionable surroundings

Rating:

5.0

The price for about less than or about 18 miles is too expensive I paid $51 in total. I think that is too high.

Rating:

5.0

I dropped off the truck and dolly after hours, but I'm sure the staff are helpful during work hours : )

Rating:

1.0

Reservation was at 9am, no one showed up to open until 9:25am.

Rating:

5.0

Easy

Rating:

3.0

The online app check-in process was NOT clear. The "Next Steps" was a slide up or double tap option on a mobile device. It was not intuitive that that needed to be done. "Next steps" should have been a button. Also, when I was returning the truck, my phone's Location was having a problem so I had to call to report the truck returned.

Rating:

5.0

Nothing noted

Rating:

5.0

Great service!

Rating:

5.0

Location was great customer service super I was very pleased. The only thing you might do is let folks know when they rent the truck that they have to push the button to take off the tow mode every time you start the engine. Thanks.

Rating:

2.0

Truck wobbles on highway Pulls to the left Stutters/perks while crushing 60 miles. Engineer or transmission issue seems like This truck should not have been rented for our long journey. I am requesting a refund for the uncfprtable and unsafe condition of this vehicle.

Rating:

5.0

I am not from the area and I shop around carefully. Aside from the call center reservations I call the actual locations and ask questions, Right up front David was very understanding of what we needed and went the extra length to make our move easier. He also picked up on a mistake from the call center because the lines were down. So he was able to schedule me himself. He was patient and thoroughly explained everything. And was very helpful when we returned the truck. It was a nice truck and clean. We will definitely use his business again.

Rating:

5.0

Good service well maintained equipment. No hassles. Thanks Elkridge U-Haul!

Rating:

5.0

David was incredibly helpful and went above and beyond. Thank you so much!!

Rating:

4.0

The associate at the desk was so helpful!!

Rating:

5.0

Easy online rental. Location was close to my home and fast and easy to get on the road and haul my stuff!

Rating:

3.0

Please keep the Trucks CLEAN!!!!

Rating:

3.0

Inside office is not clean or spacious

Rating:

3.0

Location was good, they guys were very quick and polite and explained everything perfectly however truck wasn’t really clean and the front end of the truck shook really bad when trying to brake. I did take video footage and will be calling to speak with someone one regards to this matter. We had to make an 8+ hour drive with a truck we weren’t completely safe in and fully loaded. As you can imagine I was not very happy about that.

Rating:

5.0

Nyet

Rating:

5.0

When I was rolling down driver side window to adjust side mirror. The knob unscrewed off handle, he knob is in cup holder, other wise? It was great..

Rating:

4.0

Be more available because I called and made two visits before getting service .

Rating:

2.0

The location was scary, the van had a strong smell, and the steering wheel was super sticky. When I picked up the van, it was dark outside, with not a single light in the parking area and a group of guys. It was very sketchy.

Rating:

3.0

Г. Good

Rating:

1.0

Was a sewing shop. Charged me 25 dollars late drop off fee when I dropped off at 4 pm. I questioned he said no English. Unbelievable stole my 25 dollars from my Credit card. Could not talk/dispute it because he don’t speak English and I was standing in a sewing shop ….. great new years horror story ending. Thanks. You Haul. Will not be back. Joe

Rating:

4.0

Good customer service

Rating:

5.0

Fantastic place. Best place I’ve ever been to for u haul

Rating:

3.0

It was a night pick up. It needs more lights

Rating:

5.0

Always like renting from this location. Staff is top notch!

Rating:

5.0

Good costumer service

Rating:

1.0

The app is terrible. Experience was awful. Customer service was awful. The in app truck pictures were missing a ton of dents and scratches.

Rating:

2.0

There was only one vehicle available of the type I chose. It wasn’t clean and the rr tire alert popped up. The app did not work (very slow). I had delete and redownload. It was equally as slow during the return process. Upon check in the support team dropped the call.