Received text message about an hour before I planned to drop off the trailer at this location stating I could no longer drop the trailer off there because they were too full. I chose this location for drop off and paid extra to have a one way trailer, and rented a different item altogether to ensure drop off at this location. So not dropping it off here was a massive inconvenience. I was told to call customer service which took an hour, and was then told I wouldn’t get a refund for the one—way purchase, and was given a different location with a 10.5mile round trip addition. I didn’t have insurance due to the originally scheduled short distance, didn’t want to risk additional driving that I wasn’t planned to do, and wasn’t offering a refund or compensation for that additional mileage. Ultimately customer service spoke to David at elkridge who allowed me to drop the trailer off as originally scheduled.
EMILY E
Bikers Point Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elkridge, MD 21075
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Signage at the entrance door would be helpful. We didn’t see anything to indicate which door was the entrance to the U-Haul office and walked past it when we first arrived. The man at the desk was exceptionally friendly, polite, and helpful. I give the staff a 5-star rating!
DEBORAH SDropped off after hours
Howard SEasy pick up and drop off
Eric EEVERYTHING WAS GREAT.
rahman o