Customer Reviews for Bills Standard
(U-Haul Neighborhood Dealer)

309 reviews

1003 Litchfield Ave SW   Willmar, MN 56201
(West on HWY 12 Just east of the Bridge)

(320) 262-8822

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(320) 262-8822

1003 Litchfield Ave SW
Willmar, MN 56201
(West on HWY 12 Just east of the Bridge)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

You charged me ten bucks over mileage when I had to drive that far to find storage and return your truck. Please refund to my credit card. I've spent thousand of dollars with this COMPANY this year!!!! Karl smith

KARL S. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

Kelly K. 
Rating:
5.0

Customer did not leave a comment.

Deven E. 
Rating:
3.0

Customer did not leave a comment.

DUANE H. 
Rating:
5.0

Customer did not leave a comment.

Laura A. 
Rating:
5.0

Customer did not leave a comment.

DEBRA N. 
Rating:
5.0

Customer did not leave a comment.

Abdi D. 
Rating:
5.0

Customer did not leave a comment.

Isai R. 
Rating:
5.0

Customer did not leave a comment.

Rhett U. 
Rating:
5.0

Customer did not leave a comment.

Kayla S. 
Rating:
5.0

Customer did not leave a comment.

richard S. 
Rating:
5.0

Christi, in customer service, was extremely helpful! She rearranged my pick up location and saved me a half a day in travel. I am very grateful!

Mark M. 
Rating:
3.0

I had to drive 1.5 hours away to get the truck. Not happy. This happened before too.

Vusal H. 
Rating:
5.0

Customer did not leave a comment.

Mitch G. 
Rating:
3.0

Customer did not leave a comment.

Benjamin L. 
Rating:
5.0

Customer did not leave a comment.

Gregg P. 
Rating:
4.0

Streamline the cashier process

JESSE N. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

RYAN D. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
2.0

Customer did not leave a comment.

RICARDO T. 
Rating:
5.0

Very good experience. Excellent value.

Patrick C. 
Rating:
3.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

ERIC O. 
Rating:
5.0

Customer did not leave a comment.

Carla K. 
Rating:
3.0

My pick-up location was changed the night before my move, which caused a complicated, stressful move to be even more complicated and stressful. The person who called to inform me of the change was rude and unsympathetic.

Lisa B. 
Rating:
2.0

Customer did not leave a comment.

Jose T. 
Rating:
3.0

Very expensive!

Lorn H. 
Rating:
2.0

This location was very dirty, especially the bathroom. Worse than any gas station bathroom I've ever encountered. The guy at the counter was nice.

AMBER L. 
Rating:
5.0

Bill went over and above with assistance.

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

Erika P. 
Rating:
5.0

Customer did not leave a comment.

Glen P. 
Rating:
5.0

Customer did not leave a comment.

jaime A. 
Rating:
3.0

Customer did not leave a comment.

DAVID G. 
Rating:
2.0

Trailer had no lights, and dirty. The man said it just came back last night. Well apparently he does not inspect equipment.

Kathy A. 
Rating:
3.0

Quick in & out Friendly staff Overall experience excellent 2nd time at this location, would recommend this location to others.

Theresa H. 
Rating:
5.0

WAS GREAT. Available last minute as friend had car issues. Needed to drop off small appliances to recycle just outside of town. Appreciate you all helping in a great way.

CLARA M. 
Rating:
3.0

Truck was filthy! Was not given drop off location. Had to call uhaul and was placed on hold for over 30 minutes.

Rebecca C. 
Rating:
5.0

Customer did not leave a comment.

israel R. 
Rating:
5.0

I think the guy at Bill's Standard did an above average job. I tried numerous times to check out the truck on my phone without success and he was happy to complete the process without extra expenses incurred. And then when I returned the truck the next day, he assisted me even though his store was closed and normally would have required the online check-in or charged the extra $20 for him to check it in the next day.

Ruth Anne C. 
Rating:
4.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

All very good staff very helpful

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

isaac M. 
Rating:
5.0

Customer did not leave a comment.

ZAR W. 
Rating:
5.0

Mostly definitely, the owner met me outside as I was backing the uhaul up. He asked how was my trip, any issues and thanked me for backing the Uhaul up in the appropriate spot.

Theresa H. 
Rating:
5.0

The staff was really friendly and willing to help in anyway.

jessica D. 
Rating:
5.0

Personal came out to greet me and asked if I was able to back trailer up and I said I was. He showed me where to put trailer and then asked how I wanted to receive my statement and then said we were done. Fast and easy drop off!

Rhonda T. 
Rating:
3.0

Customer did not leave a comment.

russell P. 
Rating:
5.0

Customer did not leave a comment.

Emir C. 
Rating:
5.0

Customer did not leave a comment.

Brittany B. 
Rating:
5.0

all good

JEFF B. 
Rating:
5.0

Bill was a great help will go there again

TOMMY H. 
Rating:
4.0

Very much enjoyed the contactless drop off that was allowed through the uhaul app. I would suggest better signage to say it is a uhaul location. If the other trucks were not there I would have missed it.

Jacob A. 
Rating:
5.0

Customer did not leave a comment.

james N. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
4.0

Nothing as far as I know, it's small and clean, the way I like it.

Anna S. 
Rating:
5.0

Customer did not leave a comment.

Kali K. 
Rating:
5.0

Awesome service both pickup and drop off places

Michael R. 
Rating:
5.0

Sometimes we need drivers, or any availability of some drivers to perform moves, I recommend to have drivers in every stations

JUAN F. 
Rating:
5.0

Customer did not leave a comment.

Hassan O. 
Rating:
4.0

Customer did not leave a comment.

Paul L. 
Rating:
4.0

The person who helped should keep his political views to himself and follow the rules regarding wearing a mask.

Doug D. 
Rating:
5.0

Nothing the person was friendly checked everything when I returned truck helpful! Would recommend the location !!!

MARY N. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA J. 
Rating:
4.0

Since the hour is recorded on the equipment contract in each check-out / check-in occurrence, it would be a positive customer- relations step to pro-rate the last day of the rental rate. I was charged for four rental periods, when I used the equipment no more than 3-1/4 rental periods (days). But no acknowledgement was made of that --- even with the transactions occurring entirely during normal business hours.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

DONALD Y. 
Rating:
3.0

Customer did not leave a comment.

MARK F. 
Rating:
5.0

The owner was very accomodating.

Susan M. 
Rating:
4.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Customer did not leave a comment.

Cathleen U. 
Rating:
5.0

Moving vehicle was clean and more than efficient//lots of room for moving. Super friendly and helpful staff. Definitely recommend this Uhaul location...Thanks for everything!!!

Jay S. 
Rating:
5.0

Customer did not leave a comment.

Nadene S. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Alexander S. 
Rating:
5.0

Very personable individual helped me. Did a great job to get things taken care of so I could be on my way. He asked how the trailer had performed, and ensured all my questions were answered.

William R. 
Rating:
5.0

Talk to friendly, respect, gave good service

Ahmed H. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

Deven E. 
Rating:
5.0

Customer did not leave a comment.

Dave G. 
Rating:
4.0

One tire had very low tread in the middle. Maybe have monthly inspections?

Shawn M. 
Rating:
5.0

Customer did not leave a comment.

Patricia H. 
Rating:
5.0

It's all great

Arlen D. 
Rating:
5.0

Customer did not leave a comment.

Amanda A. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

N/a

Kristin G. 
Rating:
3.0

Customer did not leave a comment.

Nicholas T. 
Rating:
5.0

It was a cold winter morning and the man working made sure the truck was warm when I arrived....Nice!!!!

jodi H. 
Rating:
4.0

Customer did not leave a comment.

LAYLE D. 
Rating:
3.0

Make sure the mileage is entered correctly. Maybe I'm partially at fault for not double checking, but I was charged nearly 500 miles over my limit. A 250 mile trip is a lot different than a 750 mile trip.

Edward H. 
Rating:
4.0

Customer did not leave a comment.

Felix P. 
Rating:
5.0

The trailer trailed excellently and the service was equally good.

Kelly F. 
Rating:
3.0

The pick up when it finally happened was fine. It was the run-around before the pick up that was exceedingly frustrating. My reservation (equipment and location) was changed 3 times. We ended up having to travel backwards 40 miles to pick up a truck that was too big for our needs. Moving my elderly dad was difficult enough without these Uhaul reservation issues. I cannot say this was a good experience, sorry.

Tammie S. 
Rating:
5.0

Customer did not leave a comment.

RYAN M. 
Rating:
3.0

Customer did not leave a comment.

Ann C. 
No reviews have been submitted for this location.

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