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RICHARD A
Customer Reviews for Bills Standard
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Bill is a great person to work with.
JEFFREY GThis was our first U-Haul experience. Nick explained everything, answered all our questions and concerns and made us feel comfortable with the van. Highly recommend Bills Standard!
JEFFREY PBill is a wonderful person to work with!
JEFFREY GMade it easy - topped off gas and dropped off in one stop
Joel RBill's Standard is a convenient small town drop-off point. The return was quick and easy.
Edgar PHe made it extremely easy to pick up our rental truck, after hours. Everything was ready to go and seamless!
BRIAN SBill is great to work with!
JEFFREY GNothing, he met me at the door, unhooked the trailer for me and had me checked out in just a few minutes. He asked me how the trailer worked checked the if the lights all worked before unhooking them. Definitely was customer friendly. Will use him in the future if I need a truck or trailer.
Richard WProfessional.... Nothing at all
IVANDEAN BExcelente servicio la persona que nos atendió muy amable y profesional con su trabajo
LIDIS RThe tires were poor quality
MELISSA FVery friendly thank you
THOMAS WNick was very friendly and helpful in getting my vehicle loaded on the auto hauler as well as completing the checkout process.
CHRISTOPHER HVery cordial and pleasant operator. Will definitely rent from here again.
THOMAS PFriendly and helpful very nice experience.
ALEXIS FThe owner of the place is chauvinistic, rude and inconsiderate. We had a male friend meet us there after realizing how rude he was. When the friend arrived he said oh I hope you have a drivers license at least to the guy we had meet there and said you’re in charge right when we were there to pick up the trailer without him and only had him come with how rude the guy was. I would NOT use that location again. Honestly we wanted to back out as we were so disrespected.
SHANNON CGet your shit together!!!!!!
ROGER KYour app is not user friendly at all. I could not make it work and I use apps frequently. Truck and agents were good.
GERALD SThe guy working there is quite a racist. Completely unsolicited language and attitudes toward other humans. Not appreciated.
BRITTA HThe man working wasn't very helpful when we picked up our trailer. we asked if we could change and rent the next size up we told him moving our daughter home to cambridge and didnt want to make 2nd trip. And man said probably not since we already booked online for smaller one. When asked if larger trailer was available, he said yes. he was not helpful to say the least.
ROBERT JConnected the trailer and checked everything out. Double checked my paperwork to see if I missed anything.
Ryan KBill was very helpful and a nice guy!
James LSmooth and easy. And very friendly and personable guy that we rent from
Ryan OGood customer service, fast and reliable
YESENIA SNick is an outstanding Uhaul service provider. He had everything ready, key in hand, for me when I arrived.
AVA JMaybe put the drop off location somewhere within 8 hours of my vicinity
Lauren SHave a weekend rate for renters of trailers.
kevin oExcellent service
DAVID LNo improvement needed. I have always had a positive experience from this location.
Deven EWere to begin. Uhaul irreparably damaged my relationship with my father and my brother. My family graciously offered to help us move. The day before moving, the 5-minute drive to my nearby Uhaul where I reserved my truck turned into a 3 hour round trip. Not only that, but the Uhaul location we were sent to did not have the 2 box dollies and 2 furniture dollies we reserved. What is the point of reserving dollies if they are not available? Without the dollies we thought we would have, my family had to move our furniture using dollies they could find at the local hardware store. My father and brother and our trusty mini dolly that we bought struggled to move our furniture into our apartment. Obscenities were flying. It was chaos. I don't think I will be able to buy enough beer for the family to make this right. Moving is stressful enough without needing to scramble to pick up the Uhaul truck and buy dollies.
Monica LThe gentleman was very friendly and helpful!
Austin SSuper great person helped, me and my brother
DANIEL AIt was a quick drop off and the individual helping me made it efficient
Amy Jvery nice and efficient
Joe JThe app kicked me out during return so that made things confusing.
Erin R