Customer Reviews for BK Enterprises

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of BK Enterprises

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Janelle M.
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Heidi was great! We will use her again!

Lonnie Elwood C.
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Customer did not leave a comment.

ROBERT S.
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John D.
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service was great

William E.
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William P.
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Leander E.
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Bret H.
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Carolyn A.
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LORN M.
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Michael K.
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Keep up the good work!

Dale L.
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Customer did not leave a comment.

DOUGLAS LEIGH H.
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Customer did not leave a comment.

KELLY C.
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My experience was less than stellar, but not sure it's this location at fault. My reservation was updated without the dolly with no explanation so I was unsure if I was going to get the dolly at all. After no one called the night before as promised, I called the 800 number stayed on hold for 16 minutes and gave up. Went to pick up my truck and dolly and discovered the dolly was at another location that I had to go to pick up. Therefore, I had two separate transactions and took more time than I had to get both units. The tail light was out on the dolly but I went on my trip anyway, planning to have it fixed at the next town I would stop for a couple days, Grand Junction, CO. I called the Uhaul in Grand Junction and asked if they would fix the light, they nice lady on the phone said sure, bring it in, they would either fix it or swap it out for another one. When I arrived at the location, 2949 E, North Ave, the lady behind the desk was nice and said she would be with me in a minute as she had a customer. Then a man came in from the shop and asked if he could help me, I told him about the tail light and he asked me if I called roadside assistance. I said, for a tail light? He said, that's normally what I'm supposed to do, he made me feel like an idiot. He told me he would fix it but I should have called roadside assistance. He told me to step aside and wait so he could wait on next customer. I stepped aside, waited a few minutes, then left.

Jenny M.
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This facility was closed during my drop-off so there wasn't any interaction.

Nicole C.
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Customer did not leave a comment.

Nathan H.
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Timothy Edward B.
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Gina C.
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Heidi was so helpful with our constatn questions and changes

Mike O.
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Fantastic customer service! She handled my next reservation and made it so easy. Nice big lot to park in.

Martin S.
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Customer did not leave a comment.

Timothy Edward B.
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Susan W.
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John M.
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Very thankful that they had the equipment I needed. Very helpful and friendly.

Randall R.
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This was my fifth rental through this location and it has been exceptional every time. Location is clean, great customer service, just a great place to do business. I wish my experiences with other local businesses would be this good.

Michael R M.
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Dane S.
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Michelle L.
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Great Customer Service ! Thank you!

Susan W.
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Randall R.
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I have moved multiple times with uhaul over the years and this facility has been the best overall. Knowledgeable and friendly, very accommodating and you left the facility feeling as if you were leaving a friend's house. They are the reason we return to uhaul for our moving needs. Excellent job ladies and thank you!!!

randy R.
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Best part of the move, just saying moving is horrible all around. Stress is high every family member is moody and just getting to the location is half the battle then you need to clean up the final mess of the move. I don't have a truck so I needed to rent another vehicle to haul junk to local landfill, can't tell you how helpful Heidi has been. Excellent at all she does, great asset for the business!!!

SAMANTHA C.
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Customer did not leave a comment.

Ashlyn B.
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Customer did not leave a comment.

Michael Edward L.
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Very nice great experience

Randall R.
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This location was outstanding!!! Very accommodating, very knowledgeable and were very personable. Top 5 of locations I have been.

Katelyn C.
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Customer did not leave a comment.

Elizabetha A.
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Amazing customer service! We will 100% use them again for any moving needs.

Hanna K.
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Customer did not leave a comment.

Brett Frederick C.
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The truck was a piece of shit. It turned a 18 hour drive into a 25+ hour drive because the truck would only go 45mph. Every other moving truck passed me out. Horrible experience.

Jeremy Paul M.
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Larry L.
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Ron S.
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Francisco A.
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Loran O.
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The vehicle was clean and in good working order. The customer service was excellent and beyond expectation. I highly recommend this location.

Timothy Edward B.
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I rent from UHaul all around the region. These folks set the standard for good customer service. If you could have other dealers go here to learn how to handle UHaul rentals and take care of customers 1 your business would be greatly enhanced.

Timothy Edward B.
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Customer did not leave a comment.

seth B.
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Mark W.
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Jeff B.
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Timothy Edward B.
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These folks are always courteous and helpful. The facility is clean and organized and provides good room to maneuver to pick up and drop off equipment. No question that these folks have a clear understanding of how things work and are focused on good customer service.

Lucy G.
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Customer did not leave a comment.

Montie Ray W.
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Shawna G.
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Jennifer T.
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Heidi was wonderful to work with!! I will recommend everyone to her! Jennifer Thomas

Larry Wayne M.
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Easy in and out both picking up and returning rental equipment. Friendly staff.

Janelle M.
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The back of the van was a little dirty. It had left over chicken strips visible. We swept them up and got to packing.

William R.
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Customer did not leave a comment.

Florence Faye L.
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SANDI M.
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Personnel were very friendly and went out of their way to make sure I was at the correct pick up place (as I was dropped off at the wrong one). However: The ignition switch would not work without a lot of fighting with the steering wheel, which I should have taken as an omen that there would be other problems (and there were a number of them). Had it not been the *only* truck available, and had I not been under a deadline to get to my destination,I would have requested another truck. When the brake and ABS warning lights came on during the trip, and I was informed that the phone number I dialed for assistance was *not* correct and that I would need to be transferred. I was informed by the person who answered that I should report these problems via *internet* rather than over the phone, and was placed on hold for an indefinite period of time. A) I did NOT have internet connections out in the "middle of nowhere", nor did I have reliable data; B) for the amount of time I was on hold, I lost valuable travel time, and concluded that I was being ignored; so I continued on my journey. THEN, the overdrive system would not disengage and then re-engage at the appropriate times. It literally stuck at over 4000rpm on multiple occasions, and even then when only going 35-50mph. This truck had NO power (and I don't accept that it was heavily loaded). I have driven and been a passenger in other Uhaul and rented trucks of the same size which have driven the same or similar routes and been able to keep at better speeds climb hills with less resistance than what this truck did. VERY DISAPPOINTED

WILLIAM MORRIS R.
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Steve R.
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William Morris R.
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James E.
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linda J.
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Had zero problem. Great service!

Terri P.
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If you ordered a dolly or extra stuff, make sure you have it just to be safe.

Donald C.
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Self-dropped, so no encounter inside, but easy to find and a great location.

dave S.
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Customer did not leave a comment.

Grover William M.
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Nothing really. Great employees. They made moving just a little easier.

Fawna B.
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Customer did not leave a comment.

Brock Steven G.
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Alecia Ann B.
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Wonderful customer service!

Delores B.
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Mike F.
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Delores B.
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Denise J.
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TODD R.
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Lisa B.
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Tracy A.
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Everything was great, thank you!!!

Raechell Chrysti O.
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Emily R.
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Lee Lewis S.
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Martin R.
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Ashley G.
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David H.
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Christian J.
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Heidi was professional and friendly. Excellent service! I will be back to rent here again.

Norma V.
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Customer did not leave a comment.

Sara C.
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Heidi is always helpful! She is knowledgeable and can make great recommendations based on my needs! Will always use this location and refer people here as well...

Marva T.
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Customer service is the best at location!

emily M.
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Customer did not leave a comment.

Andrew R.
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Sara C.
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Heidi is always amazing!! Location is clean and wonderful!! I will continue to return!!!

Timothy D.
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Very good to deal with, friendly and professional

Christine H.
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Customer did not leave a comment.

John M.
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Justin V.
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JULIE R.
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I'm glad I had to change my pick up location to Gillette WY from Cheyenne WY because of the customer service I had received from Heidi! I reserved the trailer originally in Cheyenne 30 days in advance as time grew near my requested & confirmed pick up time changed many times to finally 5 hours after I needed it! The Southside Rental office 8am representative just woke up & was not helpful at all & attempted to connected me with connect me with customer service in AZ!? I choose the customer service center in Casper WY from the app chat rm advisor. Thank goodness I did because Sarah was awesome not only did she find me a trailer because the trailer was in gillette & I needed it for Cheyenne she gave me an addition rental day free of charge! Although this whole mess added an additional 4 hour drive I was able to get my move started on time for whe the crew was ready to load.

Sue J.
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Customer did not leave a comment.

Justin E.
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Drop off was taken care of quickly. Staff had great initiative and was great to work with.

Dale H.
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Dropped it off on a weekend wasn't open

Mike F.
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The trip from Frenchtown to Gillette went very well. The U Haul truck ride was comfortable and the truck preformed well ! Thank you for the good service!

KATHY A. | Overall Experience |
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Had things stolen. Tried calling them and no return phone call.

Brian Z. | Reservation |
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I decided to go with a different bigger storage facility for a better price. I have and will not be using this storage facility at this time.

No reviews have been submitted for this location.

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