Customer Reviews for BK Enterprises
(U-Haul Neighborhood Dealer)

573 reviews

3500 Bird Dr Ste 110   Gillette, WY 82718

(307) 686-6800

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(307) 686-6800

3500 Bird Dr Ste 110
Gillette, WY 82718

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Keri S. 
Rating:
5.0

I had a great experience when I used this U-Haul. The lady that got me set up I unfortunately can't remember her nam but she was friendly knowledgeable and helpful. 10/10

TYLER W. 
Rating:
4.0

Customer did not leave a comment.

Whitney H. 
Rating:
5.0

I enjoy the after hours return

CHARLES M. 
Rating:
5.0

Great location! Handy to pick up and drop off. Spacious parking lot with lots of room to maneuver. Great customer service in making the reservation as well as handling the rental. Return process was effortless. Strongly suggest these folks if you need storage rentals as well!

TIMOTHY EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

Neal C. 
Rating:
5.0

Customer did not leave a comment.

Kathleen N. 
Rating:
3.0

Let them know if they pay cash it cost $100 deposit, I am a senior and pinched my pennies to pay for my Uhaul, and I go to pick it up and was informed that I needed another $100 for the deposit because I was paying cash😥😥😥😥😥😥😥😥😥

PENNY B. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

Trevor O. 
Rating:
5.0

Great!

Tracy C. 
Rating:
1.0

Nobody in office durring buisness hours. Had to call a cell phone got a reply 5 hours later saying I didnt drop trailer off when I did. Dropped trailer of 2 DAYS EARLY AND WAS NOT EVEN OFFERED A REFUND. NO REFUND OR THANK YOU FOR FIXING WIRING AND REPLACING WHEEL BEARING. COMPLETE RIP OFF, USE ANOTHER COMPANY.

KARL M. 
Rating:
3.0

More trucks including the 26 ft truck I reserved but they didn't have I ended up with a 20 ft truck and trailer and driving it sucked hot air was coming in from the engine bay and right onto my feet and they would get hot and no cruise control so no way to get my feet away from the hot air

Sean M. 
Rating:
5.0

These folks have a great facility, super easy to get into and drop off / pick up equipment. Very friendly, accommodating personnel, helpful and knowledgeable. These folks should be in charge of your customer service training for all UHaul dealers. Almost effortless to deal with them - A pleasure....

Timothy Edward B. 
Rating:
5.0

Very friendly and helpful staff! Way informative and on top. Of her stuff!

Shawn K. 
Rating:
3.0

Sell me a trailer

Ruth N. 
Rating:
5.0

Great pricing. Easy access to storage units. Helpful staff. I would definitely rent from S & P when needed again!

Juan M.  |  Overall Experience 
Rating:
5.0

Nothing

Earl K. 
Rating:
5.0

Customer did not leave a comment.

Brent James P. 
Rating:
5.0

Customer did not leave a comment.

kim L. 
Rating:
5.0

Customer did not leave a comment.

Jill J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sara R. 
Rating:
5.0

Customer did not leave a comment.

Gene C. 
Rating:
5.0

The person who arranged this rental was extremely helpful, she didn't have a truck at her location, but located one elsewhere and arranged for us go pick it up. Outstanding customer service.

Ves C. 
Rating:
5.0

Thank you all was well

Deborah G.  |  Overall Experience 
Rating:
5.0

Check in and check out easy and quick. Great agent!

Ron B. 
Rating:
5.0

Customer did not leave a comment.

Jolene B. 
Rating:
5.0

They worked hard to accommodate the schedule of my picking up the trailer, quick and accurate process. Was on my way in a jiffy. Drop off was equally as painless. These folks should be the model for how you train dealers to work with customers as they are clearly several notches ahead in their grasp of the checkout system and in working with customers to meet their moving needs.

Timothy Edward B. 
Rating:
5.0

The folks here are very accommodating and customer service oriented. They seem to know the check in procedure very well and place value on your time. Drop off was effortless. Got a printed receipt a d I was on my way. These folks are happy to do business with you and clearly wanting to make sure that you know that they appreciate the business.

TIMOTHY EDWARD B. 
Rating:
5.0

Nothing

DEBRA K. 
Rating:
5.0

Customer did not leave a comment.

Janelle M. 
Rating:
5.0

Everything went well.

Courtney F. 
Rating:
5.0

Customer did not leave a comment.

ROGER L. 
Rating:
5.0

Was super pleased with my experience renting a trailer here. Very customer service oriented and got me on the road efficiently and without any delays. Would strongly recommend these folks if you are looking for a U-Haul....

Timothy Edward B. 
Rating:
5.0

The manager was amazing. Everytime I have rented a uhaul she gives great walk threw how to use it. This will be the only uhaul place I use.

Teddric W. 
Rating:
4.0

Customer did not leave a comment.

Angel B. 
Rating:
5.0

Heidi was amazing!! She went above and beyond! She inspected the trailer with us, and put it down due to the fact of how horrible condition it was from us picking it up in the waters, Mi location!

DUSTIN ALLEN C. 
Rating:
5.0

Heidi was great! We will use her again!

Janelle M. 
Rating:
5.0

Customer did not leave a comment.

Lonnie Elwood C. 
Rating:
3.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

service was great

John D. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
4.0

Customer did not leave a comment.

William P. 
Rating:
4.0

Customer did not leave a comment.

Leander E. 
Rating:
5.0

Customer did not leave a comment.

Bret H. 
Rating:
4.0

Customer did not leave a comment.

Carolyn A. 
Rating:
5.0

Customer did not leave a comment.

LORN M. 
Rating:
5.0

Keep up the good work!

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Dale L. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS LEIGH H. 
Rating:
3.0

My experience was less than stellar, but not sure it's this location at fault. My reservation was updated without the dolly with no explanation so I was unsure if I was going to get the dolly at all. After no one called the night before as promised, I called the 800 number stayed on hold for 16 minutes and gave up. Went to pick up my truck and dolly and discovered the dolly was at another location that I had to go to pick up. Therefore, I had two separate transactions and took more time than I had to get both units. The tail light was out on the dolly but I went on my trip anyway, planning to have it fixed at the next town I would stop for a couple days, Grand Junction, CO. I called the Uhaul in Grand Junction and asked if they would fix the light, they nice lady on the phone said sure, bring it in, they would either fix it or swap it out for another one. When I arrived at the location, 2949 E, North Ave, the lady behind the desk was nice and said she would be with me in a minute as she had a customer. Then a man came in from the shop and asked if he could help me, I told him about the tail light and he asked me if I called roadside assistance. I said, for a tail light? He said, that's normally what I'm supposed to do, he made me feel like an idiot. He told me he would fix it but I should have called roadside assistance. He told me to step aside and wait so he could wait on next customer. I stepped aside, waited a few minutes, then left.

KELLY C. 
Rating:
4.0

This facility was closed during my drop-off so there wasn't any interaction.

Jenny M. 
Rating:
5.0

Customer did not leave a comment.

Nicole C. 
Rating:
4.0

Customer did not leave a comment.

Nathan H. 
Rating:
5.0

Customer did not leave a comment.

Timothy Edward B. 
Rating:
5.0

Heidi was so helpful with our constatn questions and changes

Gina C. 
Rating:
5.0

Fantastic customer service! She handled my next reservation and made it so easy. Nice big lot to park in.

Mike O. 
Rating:
4.0

Customer did not leave a comment.

Martin S. 
Rating:
5.0

Customer did not leave a comment.

Timothy Edward B. 
Rating:
5.0

Customer did not leave a comment.

Susan W. 
Rating:
4.0

Very thankful that they had the equipment I needed. Very helpful and friendly.

John M. 
Rating:
5.0

This was my fifth rental through this location and it has been exceptional every time. Location is clean, great customer service, just a great place to do business. I wish my experiences with other local businesses would be this good.

Randall R. 
Rating:
4.0

Customer did not leave a comment.

Michael R M. 
Rating:
4.0

Customer did not leave a comment.

Dane S. 
Rating:
5.0

Great Customer Service ! Thank you!

Michelle L. 
Rating:
4.0

Customer did not leave a comment.

Susan W. 
Rating:
5.0

I have moved multiple times with uhaul over the years and this facility has been the best overall. Knowledgeable and friendly, very accommodating and you left the facility feeling as if you were leaving a friend's house. They are the reason we return to uhaul for our moving needs. Excellent job ladies and thank you!!!

Randall R. 
Rating:
5.0

Best part of the move, just saying moving is horrible all around. Stress is high every family member is moody and just getting to the location is half the battle then you need to clean up the final mess of the move. I don't have a truck so I needed to rent another vehicle to haul junk to local landfill, can't tell you how helpful Heidi has been. Excellent at all she does, great asset for the business!!!

randy R. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA C. 
Rating:
5.0

Customer did not leave a comment.

Ashlyn B. 
Rating:
5.0

Very nice great experience

Michael Edward L. 
Rating:
5.0

This location was outstanding!!! Very accommodating, very knowledgeable and were very personable. Top 5 of locations I have been.

Randall R. 
Rating:
5.0

Customer did not leave a comment.

Katelyn C. 
Rating:
5.0

Amazing customer service! We will 100% use them again for any moving needs.

Elizabetha A. 
Rating:
5.0

Customer did not leave a comment.

Hanna K. 
Rating:
3.0

The truck was a piece of shit. It turned a 18 hour drive into a 25+ hour drive because the truck would only go 45mph. Every other moving truck passed me out. Horrible experience.

Brett Frederick C. 
Rating:
5.0

Customer did not leave a comment.

Jeremy Paul M. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

Ron S. 
Rating:
4.0

Customer did not leave a comment.

Francisco A. 
Rating:
5.0

The vehicle was clean and in good working order. The customer service was excellent and beyond expectation. I highly recommend this location.

Loran O. 
Rating:
5.0

I rent from UHaul all around the region. These folks set the standard for good customer service. If you could have other dealers go here to learn how to handle UHaul rentals and take care of customers 1 your business would be greatly enhanced.

Timothy Edward B. 
Rating:
5.0

Customer did not leave a comment.

Timothy Edward B. 
Rating:
5.0

Customer did not leave a comment.

seth B. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

These folks are always courteous and helpful. The facility is clean and organized and provides good room to maneuver to pick up and drop off equipment. No question that these folks have a clear understanding of how things work and are focused on good customer service.

Timothy Edward B. 
Rating:
4.0

Customer did not leave a comment.

Lucy G. 
Rating:
5.0

Customer did not leave a comment.

Montie Ray W. 
Rating:
5.0

Customer did not leave a comment.

Shawna G. 
Rating:
5.0

Heidi was wonderful to work with!! I will recommend everyone to her! Jennifer Thomas

Jennifer T. 
Rating:
4.0

Easy in and out both picking up and returning rental equipment. Friendly staff.

Larry Wayne M. 
Rating:
5.0

The back of the van was a little dirty. It had left over chicken strips visible. We swept them up and got to packing.

Janelle M. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

Florence Faye L. 
Rating:
5.0

Personnel were very friendly and went out of their way to make sure I was at the correct pick up place (as I was dropped off at the wrong one). However: The ignition switch would not work without a lot of fighting with the steering wheel, which I should have taken as an omen that there would be other problems (and there were a number of them). Had it not been the *only* truck available, and had I not been under a deadline to get to my destination,I would have requested another truck. When the brake and ABS warning lights came on during the trip, and I was informed that the phone number I dialed for assistance was *not* correct and that I would need to be transferred. I was informed by the person who answered that I should report these problems via *internet* rather than over the phone, and was placed on hold for an indefinite period of time. A) I did NOT have internet connections out in the "middle of nowhere", nor did I have reliable data; B) for the amount of time I was on hold, I lost valuable travel time, and concluded that I was being ignored; so I continued on my journey. THEN, the overdrive system would not disengage and then re-engage at the appropriate times. It literally stuck at over 4000rpm on multiple occasions, and even then when only going 35-50mph. This truck had NO power (and I don't accept that it was heavily loaded). I have driven and been a passenger in other Uhaul and rented trucks of the same size which have driven the same or similar routes and been able to keep at better speeds climb hills with less resistance than what this truck did. VERY DISAPPOINTED

SANDI M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM MORRIS R. 
Rating:
4.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

William Morris R. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Had zero problem. Great service!

linda J. 
Rating:
5.0

If you ordered a dolly or extra stuff, make sure you have it just to be safe.

Terri P. 
Rating:
5.0

Self-dropped, so no encounter inside, but easy to find and a great location.

Donald C. 
No reviews have been submitted for this location.

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