Customer Reviews for Blackfoot Baits

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Blackfoot Baits

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

STEVEN B.
Rating:

Customer did not leave a comment.

Myriaha M.
Rating:

Advertise your prices better. I do not understand how I got charged $194 for a not even 48 hour rental and returned the truck with more gas than received and still got charged that much. Curious as to if I will be receiving some sort of credit?

Richard T.
Rating:

It was really annoying going to the bait shop to start the checkin process, then drive over to the lot to co firm my truck was there, only to drive back to the bait shop to grab the keys, and finally head back to the lot to grab the truck.

Syed A.
Rating:

Worst service ever. Not professional, their app is a crap. They charged $22 extra saying I didn't return it the way they want. I don't know why U-haul each and everyone in Thunder Bay (except Rick's Auto) are so pathetic???

maria M.
Rating:

Absolutely nothing, best service ever!

joe V.
Rating:

Very friendly and super fast service. No bs.

Jeffrey M.
Rating:

Customer did not leave a comment.

annette W.
Rating:

Customer did not leave a comment.

Dana W.
Rating:

Customer did not leave a comment.

bill U.
Rating:

Vans need winter tires! Barely off the road and got stuck!

LILLIAN J.
Rating:

Customer did not leave a comment.

Evelyn or Richar F.
Rating:

Customer did not leave a comment.

Alexis B.
Rating:

Customer did not leave a comment.

fred E.
Rating:

Customer did not leave a comment.

erin B.
Rating:

The whole rental experience was fantastic. Location was great, super friendly and helpful.

frank M.
Rating:

The rate doubled in 20 days. We rented in move to Thunder Bay on September 4, 2019 paid 300.00 three weeks later we moved back to Heron Bay the price doubled to 600.00....why did the price double. We are on pension.

bronwen M.
Rating:

Customer did not leave a comment.

Theodore G.
Rating:

Excellent customer support and information. Would recommend Blackfoot Baits without hesitation.

richard G.
Rating:

Absolutely nothing.. they are amazing and well organized and fast and most of all polite. Christine is number 1 in our books

Carrie W.
Rating:

I could not speak with a person to reserve a truck so we had to do it online. We reserved a truck from a different location online but when someone finally got back to us there were not any there available. There were no trucks big enough even though we previously reserved a larger truck. Had to move a 4 bedroom house in a 15’ truck which meant a lot more km’s added. We were given a discount to remedy this, but I feel that if u-haul was better organized in general people would know what is available where and when. The 24/7 pick up was supposed to take 10-15min and took 45 minutes for them to verify us. We had to call the number on the back of the truck. The truck was clean and the representatives that I spoke to were kind and tried to be helpful.

william U.
Rating:

great service

DARIN M.
Rating:

Customer service again for the third time in as many weeks was above exemplary.

Jennifer S.
Rating:

Customer did not leave a comment.

Daniel F.
Rating:

Good morning where to start let's see Bad day started August 12th pick up my U-Haul truck 26-footer . I have to pick it up on Cumberland Street at Blackfoot bait at 4 they said I have to use a U-Haul app share so I did logged in did not work called you guys 12 times this app was not going through I lost two and a half hours of moving you finally log me in on your end to get this truck going it was 6:30 . The only thing good was the 2 day move. So with this problem I should be compensated with this problem of this app I like to deal with customer service face-to-face and hand me the key.rating out of 5 is going to be 1 bad sorry about that . Needed more information contact me at 807-632-3513

drew N.
Rating:

Worst experience ever. The electronic sign in didn't work. I wasted 1.5 hrs waiting and talking to Uhaul on the phone. Sign in never did work. I WILL NEVER USE YOUR SERVICE AGAIN. I RATE THIS COMPANY-5 stars

cheryl S.
Rating:

My experience was great. All the staff for the U-Haul rental and the Bate shop were friendly and very helpful. Would use you again if ever i had to move. Thank you

DARIN M.
Rating:

Couldn't ask for better customer service. Rented there twice in one week wish there was some sort of recurring customer discount but will rent there again... Guaranteed

Jennifer G.
Rating:

After using truck share on my phone, I got to the key part and had a lot of difficulty getting the key from the bait shop. The issue was that the person working there was not a uhaul representative and couldn't give me the key. It would have been better if the key was in a lock box. Also, the oil light was on in the dash the whole day. Needs an oil change.

DARIN M.
Rating:

Owner went out of her way to accommodate a customer.

Darlene B.
Rating:

Customer did not leave a comment.

Ifeanyi N.
Rating:

Customer did not leave a comment.

EVONA K.
Rating:

Service was excellent. The woman was helpful especially when we ran into some booking issues. She happily went above and beyond to see what she could do for us. I will absolutely use Blackfoot's Bait again, and I highly recommend :)

Saul G.
Rating:

No comment, all was wall thanks

Christine A.
Rating:

The owner was very nice, polite and great customer service I

Linda P.
Rating:

When a customer pays for equipment like dollie it should be in the truck

Taylor T.
Rating:

Customer did not leave a comment.

Tamara F.
Rating:

Customer did not leave a comment.

len S.
Rating:

For the next customer, you should be clear on your rates. I called for a reservation and was told that it would cost me 29.99/day. I rented the trailer for one day. Picked it up at 3:45 PM and returned it the following day at 2:45 PM. Imagine my surprise to learn that the cost was 92.00. They said because I was going out of the city? My mileage of total move was 120 KM return. It was returned to the same location. I was disappointed in this cost. At least if I had known the cost when reserving the trailer, I could have done something different. At the time, I had no other choice.

Jeff C.
Rating:

The doors were dirty,when l picked up the truck.I was charged $25.00 for cleaning, and offered to clean it as l returned the truck 30 min. early. And l'm sure l told the owner l used it to pick up dirt and sod. But the owner never told me to make sure the truck was clean. She was only concerned about me bringing it back late(as l would be charged for another day.(which l never did).The original contract never mentioned the cleaning cost.

austen F.
Rating:

Customer did not leave a comment.

Amber P.
Rating:

Customer did not leave a comment.

James W.
Rating:

The people at Blackfoot’s we’re great. I wish I could say the same for the self serve system. I will never use it again period. I will not attempt to go thru a terrible verification system and then be requested for a reference. Of course he was at work...SURPRISE! My mind is full of words to describe my experience with your system but I will not use them.

Dan F.
Rating:

Customer did not leave a comment.

Mohammed I.
Rating:

Customer did not leave a comment.

Bobi M.
Rating:

Quick processing of my vehicle return & friendly service, much appreciated after the long drive.

joseph M.
Rating:

Customer did not leave a comment.

Joel P.
Rating:

Customer did not leave a comment.

Janice M.
Rating:

Customer did not leave a comment.

Donald B.
Rating:

Christine was very helpful and helped us to resolve a problem that Head Office was not able to correct. She went out and found the vehicle for me so that I can use it. Christine is awesome!

Stephen R.
Rating:

3rd time booking here and always a good experience.

ravinder S.
Rating:

Customer did not leave a comment.

violet C.
Rating:

Great customer service! Clean and safe to drive, the steering wheel was a bit sticky though.

James F.
Rating:

Would definitely reccomend!!! Awesome friendly service!!

kelly W.
Rating:

Customer did not leave a comment.

Bruce F.
Rating:

Customer did not leave a comment.

hilary P.
Rating:

Customer did not leave a comment.

Harold H.
Rating:

Return was originally instructed to be at Midtown Inn and upon arrival I was informed that they were not yet setup as a Uhaul location. Very annoying to have to determine an alternate location at the last minute. Thankfully Blackfoot Baits was very helpful.

herminio A.
Rating:

at list give them a fair service for what day pay

daniel K.
Rating:

Customer did not leave a comment.

Shawn F.
Rating:

Customer did not leave a comment.

tina V.
Rating:

Great experience Truck was easy to drive Wonderful service

Steffano N.
Rating:

Well calling the UHaul 800 number I was able to get hooked with Cumberland St location after the one on squire did a no show, despite me booking online. Of course this location, Cumberland happened to be farther away from my activities and so I had more mileage to pay for. I am thankful Cumberland was available.

Brent C.
Rating:

Great service, pleasant and accommodating.

tammy B.
Rating:

Customer did not leave a comment.

tammy B.
Rating:

Thank You for everything

mark M.
Rating:

Fantastic experience. The woman working was incredibly friendly and personable. Recommending this location to others!

Marija H.
Rating:

This was the best service i've ever had renting a vehicle. Thanks!

gary Q.
Rating:

Customer did not leave a comment.

william E.
Rating:

Truck was very difficult to find. Business owner was rude, and not helpful at all

Elaine K.
Rating:

Customer did not leave a comment.

Darlene L.
Rating:

She was awesome.. Very helpful!!

Jena L.
Rating:

I've rented from here twice now and I've had a great experience each time. The Google reviews are negative but not this one!! Next time I rent it will definitely be from Blackfoot baits!! Two thumbs way, way up! Thank you!!

chris D.
Rating:

Customer did not leave a comment.

laurie V.
Rating:

Customer did not leave a comment.

Melanie B.
Rating:

Everything was awesome. Veey helpful

kerrie N.
Rating:

let me know on the phone that i need to bring a light plugin adaptor. not knowing this cost me an additional 22 dollars.

Tyler L.
Rating:

Very professional and very quick. Great job!

terry O.
Rating:

Customer did not leave a comment.

tammy H.
Rating:

Customer did not leave a comment.

pearl B.
Rating:

Keep up the great customer service Service with a smile always brightens anyone’s day. Thank you Christine

avril L.
Rating:

NO IMPROVEMENTS NEEDED

gwen O.
Rating:

Customer did not leave a comment.

sandra M.
Rating:

Customer did not leave a comment.

james C.
Rating:

it was an awesome place to rent from and will go back there if the situation is needed

David D.
Rating:

Very friendly ,helpful and knowledgeable

Mark Richard O.
Rating:

Customer did not leave a comment.

mary S.
Rating:

Customer did not leave a comment.

Brandon L.
Rating:

Customer did not leave a comment.

Keith V.
Rating:

Service was fast and friendly.

sterling F.
Rating:

Thank you for the excellent service. A smile goes a long way. :)

anurag B.
Rating:

Customer did not leave a comment.

VIKRAM V.
Rating:

Both ladies were very helpful and seeing its raining heavily I was suggested to get a truck which was covered from back, I really appreciate their help.

clement L.
Rating:

Customer did not leave a comment.

paul R.
Rating:

Customer did not leave a comment.

Rob S.
Rating:

Customer did not leave a comment.

Melanie B.
Rating:

Awesome service! Thank you

Cameron A.
Rating:

Customer did not leave a comment.

wendy K.
Rating:

When the trailer was returned the employee was very helpful. She checked the trailer, ensured the lights were working and looked at the hookup. She also informed us that the chains were not attached correctly .

richard L.
Rating:

Customer did not leave a comment.

Shannon R.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top