Customer did not leave a comment.Brenden F.
Customer Reviews for Blackfoot Baits
(U-Haul Neighborhood Dealer)
Thunder Bay, ON P7A4N6
Services at this Location:
- Mon-Thur: 8 am - 4 pm
- Fri: 8 am - 1 pm
- Sat: 8 am - 3 pm
- Sun: 8 am - 11 am
Special Operating Hours
- 4/23/2021 - 4/30/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I used 18.56 l of gasoline to go 25 miles I don't think that the fuel tank was completely full, it did say full on the gas gauge but it should not have taken that much to fill in up after I was finished.Richard D.
Customer did not leave a comment.cindy B.
HAVE VEHICLE RENTAL AND KEYS FOR VEHICLE AT SAME LOCATION!!!Ryan L.
The 24/7 pickup option through the app on my phone was a nightmare. And it took 15 minutes for approval once it got sorted out. Also, there was maintenance issues with the truck such as the right indicator not working properly and the fuel gauge wasn't reading properly.Tanner H.
The online pickup and drop off is brutal. Thank goodness Blackfoot Baits is there to help and go the extra mile to make everything a smooth process.Kelly G.
Customer did not leave a comment.BRYANWILLIAM A.
Location was hard to find, perhaps a billboard to show where it's at..but it's a good service.john O.
Truck was not at the location ( Address list on invoice), truck was not wiped down or sanitized (Covid 19). Have to all customer service put on hold with out being told wait 5 or more mins then get someone else spend from 845 to after 11 to finally have my info released and someone find the the location of the truck that was a block away from the address provided by U-Haul.Chara O.
Chris was extremely helpful & friendly.Melody S.
Customer did not leave a comment.John D.
Customer did not leave a comment.Peter S.
The whole process was exceptionally stressful, I have a cell with no data, so the whole electronic check in thing made me angry. The vehicle was NOT available in my preferred location so I had to drive 60 km to pick up and drop off. I only needed it for one load, an hour max, but it turned into a much longer event. Then I could not get in touch with anyone to let them know it had been returned. Dump that electronic check in mess.Daryln C.
Please be respectful to Christine and you will receive the best service....Marius S.
Excellent service and great experience during pickup, equipment was clean and ready for our use.Karen B.
Customer did not leave a comment.Jody H.
So very friendly and helpfulMathew M.
Get your act together. A couple of day before the pick up of the moving van. I was contacted by your office in Winnipeg and was told my pickup location was changed. This made it very inconvenient due to the distance i would have to travel to pick it up. The next day I received another phone from the office in Winnipeg. This time saying the 20' van was no longer available and U haul would give us a 26' van. The pick up location changed again, and had to travel even further to pick it up. The day before I was to pick the 26' van up, I received a call from the local dealer in Thunder Bay and reserved the van. A few minutes after that, I received an other call from another dealership in Thunder Bay, saying they had my 20' van available. That day I also received an email saying my contract has been cancelled. I inquired with the dealership in Thunder Bay, Blackfoot Baits, and luckily they keep our reservation. On the local level the customer service was excellent.Joseph H.
Uhaul is not able to locate me to pick up or returnEileen I.
Customer did not leave a comment.Taylor G.
U-Haul was great. I rented the 26 foot truck and it was great. The only thing I wish was different was I had to keep the steering wheel tilled to the left to keep it driving straight. It needs to be adjusted other than the rental was fantastic.Ryan B.
I had a great experience, only thing I'd say is make it cheaper lol! But seriously all was great!Steve M.
Ditch or upgrade the app/contactless experience. It was a disfunctional shit show that almost caused me to throw both my wife and my cell phone into lake superior. It tells you to login to a service that you don't have an account for, and doesn't provide an opportunity to create said account. I got locked into a loop with my location settings and ended up having to reinstall Google chrome in order to have the settings work properly. Waited 20 mins on hold while all this was happening only to be cut off without talking to someone. I was absolutely infuriated at this point. All in all I arrived for my 8 am rental at 725am and didn't drive away until 830am. More than a wasted hour when I had 6 people waiting to help move at a scheduled time, left a very bad taste in my mouth. Also I was told by a police officer that there was a reverse indicator light out on the truck. Everything except for the contactless portion of this rental was more or less good.Jayke W.
Went well.Doug J.
Customer did not leave a comment.Robert D.
Nothing too improve the service was amazing was very helpfulsteve M.
Get rid of the lady that works there or send her for training on how to deal with people properly she needs it shouldn't be dealing with the public she has an attitude makes me want to record interactions because she lies straight out my experience was not good equipment was rusty truck almost out of oil trailer came off the truck then she charged for three days only used 2 days on truck and 1 day for trailer she charged me for 3 days on both I told her I was told I would have an extension on my return but she just says nope and proceeded to charge me big was not impressed she probably takes advantage of a lot of people that just pay because they have to not cool how many people just accept it i asked her as a courtesy if I could pick up trailer on my way through t bay as it would be quite late so I didn't have to come in from red Rock in the morning she said no problem then charge me another day not cool then she lied and said she never said that but she did and she knew what I meant she still charged me she was angry because I went to nipigon u haul were the guy put some oil in the truck it barely showed on the dip stick iwas charged another day on both because I was 2 hrs late but I lost 2 to 3 hrs when the trailer came of the truck I said I was told I had extended return time she said nope like she enjoyed that the trailer should only be one day rental on trailer that's all I asked for i shouldn't have been charged for 2 day let alone 3 days i had to pay $ 665.65 for 2 days on truck and one day on trailer it was way more than I was quoted on the phone I was very clear when I asked if there were any other hidden charges for anything at all I was told no but was charged more really not fair I can't afford all thatRichard B.
Great service. Truck worked really well. ThxDavid R.
The self check in using a phone was difficult. Had I been prepared in knowing that I had to list two secondary Id's (passport, phone numbers etc) it would have made it a bit easier. But it wasted so much time as I didn't have the right info on me. And didn't realize someone was calling contacts- as the ones I listed weren't home. Luckily the lady at the shop was working and was able to assist us. We spent over 30 mins waiting to just get the U-Haul. Thumbs down for that as we were in a rush. I was also told when I booked this truck that we could pick it up at 8 am. And then was told the day before not until 9 am. Only an hour but it made a big impact on our day- tied up with the wait to even get the truck once we got on scene at 9 am. Overall take away the self check in with a phone. It's awful. Let's deal with real ppl.Daniel B.
Customer did not leave a comment.Lianne G.
i dont see how you could improve!! everything was excellent.daniel K.
Customer did not leave a comment.Dale F.
Christine was cooperative and did her job in a befitting manner.Viqar S.
Customer did not leave a comment.John F.
I had great service at both pick up and drop off.Tracy L.
Totally satisfied, no complaints. Very friendly and courteous.lorna B.
You can lower the price of a one way trip I was charged 971.00 to take the truck 393km I truly do t like your rates because they are way to high and the trucks are gatbage gas guzzlers their clean trucks but they're really garbage on gas mileage and there is absolutely no way to keep it in the greenChris C.
Customer did not leave a comment.Daren L.
Customer did not leave a comment.Laura Lee J.
At first I had much difficulty. I reserved a truck online and showed up to my pick up location half an hour early, only for me to check into the app and then I selected "pick up truck" and it would not let me use my visa debit card when all over the website it tells me I can. Despite all of this, the woman at Blackfoot baits was very helpful and all around a cool chick. She kept me calm as I was feeling very nervous because I was supposed to be moving that weekend and wasnt sure if I had many other options. She squeezed me in what she could when she would and held a few reservations for me. Honestly I feel she went above and beyond to help me get me in a truck and get my stuff on the move. Thanks!Marianna M.
No improvements required. Friendly, knowledgeable staff is all you need and is what you have. Keep up the great work! ??????Tamara E.
Customer did not leave a comment.Robert M.
4th time trying to rent and there is no vehicle when I arrive. Customer Service was great but, I found it very unnerving driving a 26 footer when all I required was a 10 ft truck. Local u haul companies in Thunder Bay are subpar to say the least !NANCY S.
Customer did not leave a comment.Farbod G.
She at first said she has re-routed the drop off but we were never advised so so took the trailer anywayTara S.
Customer did not leave a comment.Brittany G.
In the time we're in right now with c-19 the truck was not as clean as I would have expected. It was tidy inside but you could see that cab could have had more detail paid to it. The outside of the truck was not washed. Other than that the ramp and back door worked fine and the truck ran wellKaren M.
Ed from Winnipeg was great. He fixed everything and made it work.Ed S.
Fantastic service, super friendly and helpful.helen C.
I can't think of any.marlene B.
Friendly lady and very efficient.Terry K.
She said what the bill should be and was bang on.No hidden last minute cost like other places!!!! Definitely will be back anytime I have something to move. ThanksDEREK CYRENNE R.
The staffperson at Blackfoot Bait was so helpful! Thanks very much for making it easy and lear for me!Rob T.
No complaintsConnor B.
Customer did not leave a comment.STEVEN B.
Advertise your prices better. I do not understand how I got charged $194 for a not even 48 hour rental and returned the truck with more gas than received and still got charged that much. Curious as to if I will be receiving some sort of credit?Myriaha M.
It was really annoying going to the bait shop to start the checkin process, then drive over to the lot to co firm my truck was there, only to drive back to the bait shop to grab the keys, and finally head back to the lot to grab the truck.Richard T.
Worst service ever. Not professional, their app is a crap. They charged $22 extra saying I didn't return it the way they want. I don't know why U-haul each and everyone in Thunder Bay (except Rick's Auto) are so pathetic???Syed A.
Absolutely nothing, best service ever!maria M.
Very friendly and super fast service. No bs.joe V.
Customer did not leave a comment.Jeffrey M.
Customer did not leave a comment.annette W.
Customer did not leave a comment.Dana W.
Vans need winter tires! Barely off the road and got stuck!bill U.
Customer did not leave a comment.LILLIAN J.
Customer did not leave a comment.Evelyn or Richar F.
Customer did not leave a comment.Alexis B.
Customer did not leave a comment.fred E.
The whole rental experience was fantastic. Location was great, super friendly and helpful.erin B.
The rate doubled in 20 days. We rented in move to Thunder Bay on September 4, 2019 paid 300.00 three weeks later we moved back to Heron Bay the price doubled to 600.00....why did the price double. We are on pension.frank M.
Customer did not leave a comment.bronwen M.
Excellent customer support and information. Would recommend Blackfoot Baits without hesitation.Theodore G.
Absolutely nothing.. they are amazing and well organized and fast and most of all polite. Christine is number 1 in our booksrichard G.
I could not speak with a person to reserve a truck so we had to do it online. We reserved a truck from a different location online but when someone finally got back to us there were not any there available. There were no trucks big enough even though we previously reserved a larger truck. Had to move a 4 bedroom house in a 15' truck which meant a lot more km's added. We were given a discount to remedy this, but I feel that if u-haul was better organized in general people would know what is available where and when. The 24/7 pick up was supposed to take 10-15min and took 45 minutes for them to verify us. We had to call the number on the back of the truck. The truck was clean and the representatives that I spoke to were kind and tried to be helpful.Carrie W.
great servicewilliam U.
Customer service again for the third time in as many weeks was above exemplary.DARIN M.
Customer did not leave a comment.Jennifer S.
Good morning where to start let's see Bad day started August 12th pick up my U-Haul truck 26-footer . I have to pick it up on Cumberland Street at Blackfoot bait at 4 they said I have to use a U-Haul app share so I did logged in did not work called you guys 12 times this app was not going through I lost two and a half hours of moving you finally log me in on your end to get this truck going it was 6:30 . The only thing good was the 2 day move. So with this problem I should be compensated with this problem of this app I like to deal with customer service face-to-face and hand me the key.rating out of 5 is going to be 1 bad sorry about that . Needed more information contact me at 807-632-3513Daniel F.
Worst experience ever. The electronic sign in didn't work. I wasted 1.5 hrs waiting and talking to Uhaul on the phone. Sign in never did work. I WILL NEVER USE YOUR SERVICE AGAIN. I RATE THIS COMPANY-5 starsdrew N.
My experience was great. All the staff for the U-Haul rental and the Bate shop were friendly and very helpful. Would use you again if ever i had to move. Thank youcheryl S.
Couldn't ask for better customer service. Rented there twice in one week wish there was some sort of recurring customer discount but will rent there again... GuaranteedDARIN M.
After using truck share on my phone, I got to the key part and had a lot of difficulty getting the key from the bait shop. The issue was that the person working there was not a uhaul representative and couldn't give me the key. It would have been better if the key was in a lock box. Also, the oil light was on in the dash the whole day. Needs an oil change.Jennifer G.
Owner went out of her way to accommodate a customer.DARIN M.
Customer did not leave a comment.Darlene B.
Customer did not leave a comment.Ifeanyi N.
Service was excellent. The woman was helpful especially when we ran into some booking issues. She happily went above and beyond to see what she could do for us. I will absolutely use Blackfoot's Bait again, and I highly recommend :)EVONA K.
No comment, all was wall thanksSaul G.
The owner was very nice, polite and great customer service IChristine A.
When a customer pays for equipment like dollie it should be in the truckLinda P.
Customer did not leave a comment.Taylor T.
Customer did not leave a comment.Tamara F.
For the next customer, you should be clear on your rates. I called for a reservation and was told that it would cost me 29.99/day. I rented the trailer for one day. Picked it up at 3:45 PM and returned it the following day at 2:45 PM. Imagine my surprise to learn that the cost was 92.00. They said because I was going out of the city? My mileage of total move was 120 KM return. It was returned to the same location. I was disappointed in this cost. At least if I had known the cost when reserving the trailer, I could have done something different. At the time, I had no other choice.len S.
The doors were dirty,when l picked up the truck.I was charged $25.00 for cleaning, and offered to clean it as l returned the truck 30 min. early. And l'm sure l told the owner l used it to pick up dirt and sod. But the owner never told me to make sure the truck was clean. She was only concerned about me bringing it back late(as l would be charged for another day.(which l never did).The original contract never mentioned the cleaning cost.Jeff C.
Customer did not leave a comment.austen F.
Customer did not leave a comment.Amber P.
The people at Blackfoot's we're great. I wish I could say the same for the self serve system. I will never use it again period. I will not attempt to go thru a terrible verification system and then be requested for a reference. Of course he was at work...SURPRISE! My mind is full of words to describe my experience with your system but I will not use them.James W.
Customer did not leave a comment.Dan F.
Customer did not leave a comment.Mohammed I.
Quick processing of my vehicle return & friendly service, much appreciated after the long drive.Bobi M.