Customer Reviews for Blackfoot Baits
(U-Haul Neighborhood Dealer)

362 reviews

274 N Cumberland St   Thunder Bay, ON P7A4N6

(807) 768-0652

Office Hours

  • Mon-Thur: 8 am–4 pm
  • Fri: 8 am–1 pm
  • Sat: 8 am–3 pm
  • Sun: 8 am–11 am

Services at this Location:

Contact Us

(807) 768-0652

274 N Cumberland St
Thunder Bay, ON P7A4N6

Services at this Location:

Office Hours

  • Mon-Thur: 8 am–4 pm
  • Fri: 8 am–1 pm
  • Sat: 8 am–3 pm
  • Sun: 8 am–11 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RANDY G 
Rating:
5.0

Great location. Simple setup, makes it easy to get the equipment quickly.

Wes M 
Rating:
3.0

If its an mobile pickup should always Send instructions on how to ddo it to 1st time users. I wasted an hour picing up truck

Colin B 
Rating:
1.0

It took me 1+1/2 hours to get keys for pickup and the 2 hours on hold to return longer than the move .there was no agent at location

lorne b 
Rating:
5.0

Pickup location was great and the office woman was outstanding!!! Office clerk was super to deal with !!

JOHN Y 
Rating:
5.0

Customer did not leave a comment.

KERRY H 
Rating:
5.0

Blackfoot baits U-Haul location is our go to friendly helpful equipment is always spot on ready to go

Kristina M 
Rating:
5.0

Unit was clean and in excellent working order and well maintained would definitely use black doors baits U-Haul dealer again

Kristina M 
Rating:
1.0

Customer did not leave a comment.

osama a 
Rating:
5.0

Customer did not leave a comment.

Margareta K 
Rating:
4.0

Online truck pickup, truck return is a pain in the ass, needs to be simplified, puts all the work on the person renting the truck and no effort on the dealer. Strong believer as well that truck should always be returned full of fuel for the next renter.

Wayne K 
Rating:
3.0

The Interior was a bit dirty and smelled of second-hand smoke. The check engine light would frequently turn on/off. The U-Haul app to collect/drop the keys was atrociously slow, buggy, and impractical. The vehicle did its job just fine. I also appreciated Blackfoot Baits picking up the phone after hours to assist.

Thomas H 
Rating:
5.0

Christine was great !! She had everything ready to go and was kind and friendly!! Great experience!!

Doug P 
Rating:
5.0

Nothing

MICHAEL G 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G 
Rating:
5.0

More through and frequent maintenance .

Cindy B 
Rating:
5.0

Christine was extremely helpful and professional. Would definitely recommend to others

Michael B 
Rating:
5.0

Very accommodating, friendly environment. The process was quick and easy.

michelle a 
Rating:
4.0

Customer did not leave a comment.

MELISSA-RAE W 
Rating:
5.0

Great

MICHAEL G 
Rating:
4.0

The truck share process of picking up and dropping off the truck was outrageously complicated. Not hard to follow, but the hoops to jump through were ridiculous. The interface on the website/app was seemingly unable (at times) to process the elements required of me to pick up the truck. Generally speaking, the ability to pick up/drop off a vehicle beyond the operating hours of the location is great. The process? Terrible.

Dylan C 
Rating:
4.0

Customer did not leave a comment.

BURKLEY B 
Rating:
3.0

Great and friendly service

Timothy K 
Rating:
5.0

Customer did not leave a comment.

Heather S 
Rating:
5.0

The van smelled a little bad but other wise it was great.

Eric T 
Rating:
5.0

Good service good manager

lewis m 
Rating:
5.0

Christine from Cumberland Street UHaul went above and beyond great customer service and support. Please thank her for her wonderful service today, July 3/2023. Thank you. 😁

matthew c 
Rating:
5.0

Christine is very helpful in getting a truck and navigating through the nightmare U-haul app and terrible online customer service

KENNEDYH J 
Rating:
1.0

I won't be renting from the Cumberland location as I didn't like the service that I received and the price is outrageous for just using the truck. I still had to fill-up the tank because it was empty when I got it.You would think that the truck would have been filled for only going from thunder Bay to Sioux Lookout and back to Thunder bay and their trucks are rough to ride in and are gas geysers. What they can do to improve their business is be reasonable with prices and ungrade their vehicles if they want to charge $1060 and that's exactly what I was charged they never gave me nothing back for returning the truck in good condition or for putting gas back in the truck or for cleaning the truck after using it but they say that they will charge you a fee if not done.

Tanis F 
Rating:
4.0

Customer did not leave a comment.

Tobold R 
Rating:
5.0

The operator of this location was excellent. Great knowledge, great service. Fantastic experience and a credit to UHaul.

Wes M 
Rating:
5.0

Customer did not leave a comment.

Maxine j 
Rating:
5.0

Super well organized and clear instructions!

MARYELIZABETH M 
Rating:
2.0

Terrible system to self check in. Confusing and lots of running around. In order to get the key, need to perform the initial check which includes checking the odometer and gas, which requires the key. Only way to get it is to confirm unknowingly. Truck is parked 1.5 blocks away so you’re going back and forth to complete steps.

Brian H 
Rating:
5.0

Customer did not leave a comment.

Tirth C 
Rating:
1.0

Specific details and clear instructions for pickup were lacking. Would be good to know before pickip exactly where truck is located, and exactly where key is located, and a specific time it would take to do the kine pickup. I lost 90 minutes trying to track my truck down including having to call 1800 Uhaul and waiting on hold, passed along to different provinces etc. Lots of room to get better. Will try same location in future to see improvements made.

david C 
Rating:
2.0

Cup holder was a pool of water and window handle loose/ falling off Drop off wouldn’t let me upload odometer from camera roll as you have to drive back and forth from the pick up spot where location needs to be and the actual truck drop off lot . Confusing pick up/ drop off because of this.

Sarah G 
Rating:
5.0

Customer did not leave a comment.

Michelle S 
Rating:
1.0

It was a terrible experience I had to go to to agents because the first agent didn’t set up my truck for mobile pickup. The price is completely misleading and then when I was about to drop off my vehicle the business owner didn’t take into account my pickup being later and called me and was so rude! I will never recommend or use uhaul again. And I will make it my mission in life to tell everyone how terrible this business is!!

Martin K 
Rating:
5.0

Customer did not leave a comment.

rick v 
Rating:
5.0

Customer did not leave a comment.

patrick o 
Rating:
4.0

Customer did not leave a comment.

Victor G 
Rating:
5.0

Awesome service

Al A 
Rating:
5.0

The owner/operator was more than helpful with the process and I couldn't be happier with my experience using this location.

Elaine M 
Rating:
2.0

The pick up location is more than a block away from the key pick up / drop off in a rough neighbourhood of our town. I would never use this location again. Drop off area was poorly lit to consider any drop off other than daytime hours.

Luanne S 
Rating:
3.0

The truck was disgusting, cigarette and drug paraphernalia in the ash tray, spilled drinks and food wrappers. The truck then had a catastrophic mechanical failure that almost made me have a head on collision with a tractor trailer on the highway.

Darren S 
Rating:
3.0

Having to go back and forth between the parking spot and the store where the lock boxes are was a large inconvenience, especially because there is no easy spot to cross North Cumberland street in that area. Other than that, the service was great and the process was very clear and straight forward.

Lianne D 
Rating:
3.0

Customer did not leave a comment.

Melvin M 
Rating:
5.0

The owner of this location is one of the friendliest and most knowledgeable/helpful person I've had to deal with at UHaul. Everything was ready when I got there and and the whole process was very quick and efficient. I will be renting from this location again in the future if need be.

Maxime T 
Rating:
5.0

The person I dealt with was very competent and accommodating. I made some mistakes and she was very helpful in solving my issues. Would recommend.

Randy F 
Rating:
5.0

Customer did not leave a comment.

Fuzhi T 
Rating:
5.0

Customer did not leave a comment.

Kyle T 
Rating:
4.0

Customer did not leave a comment.

Alexis A 
Rating:
5.0

Left message no response. So i personally drive to site to ensure its open. It is a shared business so owner busy accomodating others Heard bad reviews so i was hesitant...but seeing how unsure of what to do next lady walked over and told me what to do.

Pauline P 
Rating:
5.0

Customer did not leave a comment.

Patrick Q 
Rating:
5.0

Customer did not leave a comment.

Steve L 
Rating:
3.0

Something was not working with the web site when I returned the truck yesterday. I used a iPhone 6. I phoned the customer help line for some help, and it took 30 minutes to have someone to help me. I don’t know the final price yet, but above 100 dollars for this rent is not an experience I am going to repeat anytime soon.

Benoit P 
Rating:
1.0

Horrible experience, never again way over priced .and not was not up front about all the charges, we were charged over 700 for 10 hours absolutely ridiculous!

Tania G 
Rating:
5.0

Keep providing awesome customer service!

kyle v 
Rating:
1.0

The lady was rude at the dealership. We dropped the truck off with no idea that we needed to sign the keys back over. We also took 40 mins to find the truck because the truck was two blocks away from dealership. If my friend wasn’t a professional mover and knew about the location. I would not have been able to move. Then we came back to the area having to sign the keys out, the cell service is aweful and we took about 1 n a half hours to do the paperwork. If this is a known issue, like your rep statted - why not hook up a Wi-Fi hotspot for customers. 2 hours to fill out paperwork - ridiculous So the keys were returned to the drop box. The woman called me at 930am after moving from six am. Till nine pm. “Hello, you called UHUAL - who is this?” Me: “You called me I’m calling back “ “Well I don’t know who this is” very rude Me “it’s kimiko” “Oh where’s my truck” cut me off So anyways she cut me off she was short after I told her we dropped it off, we didn’t know about signing the truck out. She was rude and said “where the fuck is my truck” I told her again sorry I would go to the truck myself. Sign it out. She wouldn’t even help me figure out what website to do that at. Then she was rude again and talking over my questions so I said enough and hung up. We drove while a manger was on the phone. She helped me. Found the truck. The keys were in the drop box. So her truck was always where we had originally found it with 300 dollars worth of gas in it. Also your reservation operate never told us there was a note on this truck and that it was empty. So we didn’t even know about that cost. VERY UNHAPPY WITH OVERAL SERVICE

KIMMIE M 
Rating:
2.0

2 inches of ice/snow on the windshield from storm earlier in the week. Took me 20 minutes to clean it off. Charged me $38.80 for fuel and I brought the truck back with same amount in it as when I picked up.

GARTH P 
Rating:
4.0

The owner herself is very friendly and helpful at this location. The Uhaul website though is terrible and makes every booking experience really awful. Uhaul needs to improve its booking experience before asking people to rate the locations. It's dreadful.

Kennedy J 
Rating:
3.0

Customer did not leave a comment.

Warren V 
Rating:
3.0

The Thursday before I booked and was confirmed a 26' truck for the 6th from Jessica (lovely person) @ Woody's trailer sales. Nice and close to Big Bucks self storage. Also requested helpers to load truck. Poor cell signal. Couldn't get it set up through online as you tap that option nothing avail. Since no truck was to be avail. @ their location it would have been a godsend to have one taken to Woody's for Wed. Trying to leave Tues. for 7am, I had a 1 hr.detour in Winnipeg due to an accident and construction on hwy(blasting) which made me another 15 minutes later. I was to pick up truck for 4 somewhee else. Uhaul would closed for pick up. I had no cell signal and missed a couple of texts/emails reguarding their changes of only 20' avail. and change of pick up locations (other end of Thunder Bay,ON). Started trying to pick up truck Wed.am and being tech. challenged, with a cracked cell screen failed many times to register etc. on cell. Call for tech help and was put on hold for 2 hrs. and was left hanging with no help as promised for a person to meet me at truck which is not where the business is. I hung up.Snow storm moving in... A block away is the business is. Lovely Christine, helped me get on line registered etc. and was on my way into central location to pick up a FREE trailer(more gas to pull and insure). John,(also nice person), had a frozen computer trying to clear the $100. charge for trailer. Tech. guy (nice man) manage to come over and over an hour later got me moving. I got 2 bags of no charge light moving blankets free. Now the roads are closed due to bad weather and highway accident. Got stuck @ storage with 3 season tires on truck. Had 2 nice friends of a cousins come and get me out of there. They loaded me Thurs. Left by 2pm. Arrived 10pm.

Emily G 
Rating:
5.0

Customer did not leave a comment.

joan r 
Rating:
3.0

This location was minimal in operation. Extremely basic. The parking spots for the trucks were on a grade of mud and snow..loose ground. Christine was great . Friendly, helpful and informative and courteous. Christine's disposition made up for the lacking surroundings. The truck and smart phone operations were performed perfectly and efficiently. I overall would recommend this location and Uhaul trucks.

Jeffrey L 
Rating:
1.0

The interior of the rental was absolutely disgusting . The rental was not ready for pick up as it was snowed in its parking spot, uhaul customer service was just as disgusting as the interior. I will never use uhaul again, and i make sure to show the pictures every chance i get to friends/family and there friends and family.

James F 
Rating:
5.0

Customer did not leave a comment.

Chris Z 
Rating:
1.0

Truck was not at the address I was given. It was parked in a lot down the road. Truck was covered in snow with an inch of ice on the windshield and totally snowed in. Passenger window was left open an inch so there was snow on the inside of the cab. I couldn’t document everything with pics as my phone was dying from the cold and being used to call uhaul (transferred twice and put on hold, ended up at voicemail and I had to call back). Truck was completely snowed in. I would not say it was ready for pick up.

Thomas C 
Rating:
3.0

I was extremely disappointed with this whole experience. The truck was extremely dirty inside and out and in the box as well. The couch I moved picked up dirt from the inside wall of the box. The truck was totally covered in snow and it took me 10 minutes of rocking it back and forth to get it unstuck. And to top it off there’s wasn’t any windshield washer fluid in the truck which means I had to stop 4 different times and put snow on the windshield to clean it. The price was also not reasonable for all the hassles I had to get the couch. Again, I am extremely disappointed with this whole experience. And to top it off, the app wouldn’t allow me to return the vehicle properly which meant I had to sit on hold for almost half an hour to return this. And then I still had to pay full price for a truck that was filthy and stuck in snow and covered in ice and snow. I feel as though I should get reimbursed a fairly large portion of the rental fee for this and I’d expect some sort of response. Regards, Gregg Gigliotti 807-626-0223 giggyg31@tbaytel.net

Gregg G 
Rating:
2.0

Difficulty with the locks on the lock boxes when attempting to retrieve vehicle keys Truck lot located at different area from key pick up. The U-Haul app needs a serious overhaul. Difficult to use and not user friendly at all.

Anthony K 
Rating:
5.0

The Uhaul online check in procedure is beyond frustrating and not user friendly!!! After being unable to log in to reservation we called the help line who merely told us to go inside but the office was closed!!! Thankfully someone answered at our local number and came to our assistance and gave us written instructions to get key and a local number to text to finalize our rental. Uhaul needs to realize that many people are not familiar with online technology! This is the second time we have dealt with this issue resulting in taking over an hour to actually pick up a vehicle!

Paullette G 
Rating:
2.0

Vehicle was dirty inside, snow covered outside, dollies are stored in a snow bank and the pickup / drop off process is not described anywhere.

Markus U 
Rating:
5.0

Excellent customer service!!

AUDREY D 
Rating:
2.0

The whole pick up process was confusing the business is basically someone's house where you pick the he's up. Then u have to drive two or three blocks tucked behind a mechanic shop is where you pick up the trucks.

Jeffery B 
Rating:
5.0

The experience was great. A very easy and user-friendly process. The approval time was quick when I picked up the truck. Thank you!

Brooke D 
Rating:
5.0

The local customer service was amazing!! She was helpful, went over & beyond. By that I mean she fixed main offices mistake when they deleted my rental reservation and then later when Main Office change location and time on the remade reservation. The van was spotless. Easy pick up and delivery! I would recommend my location to all my local friends and acquaintances. Awesome first time experience with U Haul!!!

Mari L 
Rating:
5.0

Make your online process more user friendly

Bob B 
Rating:
5.0

i could not have completed the vehicle pickup without calling my pickup location for assistance due to bugs that I was having with the U-Haul website this morning, Blackfoot Baits was very helpful

HERMAN H 
Rating:
1.0

The vendor wouldn’t even come to the door to help me. Said I had selected contactless pick up. The van had dog hair all over the inside. The van gas tank was not full. And the engine light kept coming on. Apparently this is common because there was a note taped to the steering wheel advising drivers to ignore it. Worst experiences ever. Won’t be back to uhaul. Will find a different rental company next time.

Holly G 
Rating:
5.0

Customer did not leave a comment.

Bruce H 
Rating:
3.0

They didn’t give me the Dolly thing I paid for. Charged me an after hours drop off fee that was not discussed even tho I did my own internet check out thing The website is hard to use and very frustrating. Please t times out by the time I figure it out.

Joshua H 
Rating:
3.0

The gentleman at Black foot Bates was ver helpful and would use the same spot again👍🏼

Neil H 
Rating:
1.0

Costumer service was very bad, the truck inside was dirty and smells and wasn't alined pulled to one side

Tarik Z 
Rating:
4.0

Customer did not leave a comment.

Vinay V 
Rating:
5.0

all good but you should install running boards for us short people to make it easier to get in and out of the trucks. thank you

frank l 
Rating:
5.0

Your mobile app check-in is a nightmare and not user friendly! This was our third rental in the past 6 months. Last time we lost 2 hours just getting checkin done. Yesterday was a good 40 minutes. When we picked up yesterday there was torrential rain so we drove 3 miles to our home to wait out the storm. When the rain subsided and we were leaving we saw a hairline crack in the windshield so I attempted to bring this to Uhaul attention and have it noted through the chat feature and they transferred me to roadside assistance!!!! In frustration I hung up as we were already late for the pick up we had scheduled. I

Mark M 
Rating:
1.0

U haul changed my location which should not be done in the first place. The place shown for pick and return is not the place as they park trucks at a different place so it is confusing. No one is available for any help. Other customers were also there confused. I think uhaul should try to make it simple to pick up from this location.

Asif K 
Rating:
5.0

Really good customer service and polite folks. Vehicles in good condition. Everything was really smooth and easy

Abraham B 
Rating:
5.0

Customer did not leave a comment.

Nicholas C 
Rating:
5.0

Newer vehicle in very good shape and received excellent service from Blackfoot baits location

Barry W 
Rating:
4.0

The wife booked truck , for me . WHEN I got there was told I need here phone too pick up truck for GPS, there was no mention of this anywere, she was not with me , it was a nightmare from there , getting truck , plus my credit card wasn't acceptable , which I had used about 4 mnths prior for a big move and had no problem with it at that time , by time everything was straightened out , I was an hour and half past my pick up time , this was a nightmare !!

mark m 
Rating:
4.0

The owner was very helpful. Moving is stressful and she understands that. she was kind and helped me through the online process.

MONIQUE D 
Rating:
5.0

Good customer service, and the uhaul app worked well. Overall good experience as a first time customer and will recommend this location to others.

Gerald M 
Rating:
2.0

Please allow the app to add photos from your gallery. I took the photos I thought needed and drove away after dropping off the truck. Just to find out I had to drive all the way back to the truck and then drop off the keys for the second time because it wouldn't allow you to upload the photos. I found it was super inefficient and needs improvement. The staff was amazing and super knowledgable and thorough with all instructions and friendly.

Rachael G 
Rating:
5.0

Customer did not leave a comment.

Bruce H 
Rating:
5.0

Christine at Blackfoot Baits was phenomenal and a great help. She provided very excellent customer service and made a bad experience a lot better. Thank you Christine.

Jessica C 
Rating:
1.0

My chosen vehicle was not available, van I had ran very poorly and would quit running at low speed. I returned van with same amount of fuel as I picked it up but was charged for fuel and a fuel filling fee. Poor experience overall. Rob Wilken

Robert W 
Rating:
3.0

We rented furniture pads but didn’t receive them, and I was still charged for them. I have emailed to try and be refunded but haven’t heard back.

Matthew D 
Rating:
2.0

This was the worst experience I have ever had with uhaul! First I was sent to one location, to find out I was directed across town to another location, once I arrived my reservation had expired and upon waiting on hold for over an hour was told that this location doesn’t do 24/7 yet I was not notified of this before hand! Called many times to get transferred to BC?? Following that I paid that estimate amount which I was then told I had to pay another $50 dollars for being under my kilometres?? I asked the dealer for assistance when picking up and she informed me sorry .. not working today! When returning the truck I accidentally locked the keys in the truck , when asking the representative if they had a spare set of keys I was told I was “Fucked” ended up ordering a tow truck which cost me an additional $140 to get back in!! Very unprofessional dealer! And service representatives seemed like they had no idea what they were doing!! Worst day ever!!

John P 
No reviews have been submitted for this location.

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