Customer Reviews for Blackjack Transportation
(U-Haul Neighborhood Dealer)

258 reviews

672 Railroad Ave   Chetek, WI 54728

(715) 924-1895

Location Hours

  • Monday - Thursday:
    9 am - 12 pm / 1 pm - 5 pm
  • Friday:
    9 am - 12 pm / 1 pm - 4 pm
  • Saturday - Sunday:
    9 am - 12 pm

Services at this Location:

Contact Us

(715) 924-1895

672 Railroad Ave
Chetek, WI 54728

Services at this Location:

Location Hours

  • Monday - Thursday:
    9 am - 12 pm / 1 pm - 5 pm
  • Friday:
    9 am - 12 pm / 1 pm - 4 pm
  • Saturday - Sunday:
    9 am - 12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great customer service, I definitely recommend them to everyone

Dale S. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
4.0

I was in and out quick.

stephen V. 
Rating:
5.0

Customer did not leave a comment.

Craig F. 
Rating:
5.0

Brad and Caleb are rock stars. Both men are so helpful. I highly recommend Blackjack Towing to everyone.

Rita C. 
Rating:
5.0

Can't think of anything. Friendly and helpful. Truck in excellent condition and requested equipment provided.

Cassandra G. 
Rating:
3.0

Parking lot was full of cars waiting to be serviced or was a junkyard in progress. Thank goodness there was one other trailer there or I would not know where to drop the trailer.

PATRICK D. 
Rating:
4.0

Biggest issue is we reserved a trailer in our town (6) weeks prior to pick up Two days before pick up we learned that the only available trailer is 40 miles away (one way) I tried to secure something closer to our home but everything was already booked or unavailable This was a huge inconvenience, the day before a move Please make sure equipment for rent is available at the actual place the equipment was reserved

David R. 
Rating:
5.0

Customer did not leave a comment.

DEREK J. 
Rating:
5.0

Nothing, simple and easy.

Donald I. 
Rating:
3.0

Customer did not leave a comment.

CHARLES F. 
Rating:
5.0

Customer did not leave a comment.

Donald K. 
Rating:
5.0

Professional and polite staff, quick in and out with everything I needed, Thank you.

Dale S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

Rita F. 
Rating:
5.0

Customer did not leave a comment.

Eva K. 
Rating:
5.0

Customer did not leave a comment.

Cory B. 
Rating:
2.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

We had to wait an extra day and a half to get our truck. We were given extra pads, a dolly, miles, return days and money off our bill. Everyone involved were so friendly and accommodating. We will recommend your company to everyone!!! Thank you!

carol D. 
Rating:
5.0

Great Location, Caleb was awesome!!!

Brad I. 
Rating:
5.0

Very professional, and excellent service. I am very happy with my U-Haul experience. Many thanks again and will choose this location again to move my other daughter.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Thomas N. 
Rating:
5.0

I thought there was a brake issue with the trailer I rented, but it turned out to be my vehicle. Blackjack Transportation promptly repaired my vehicle, and within an hour, I was back on the road. No one could ask for better service than that which I received at Blackjack Transportation!

Bruce R. 
Rating:
5.0

Dealer went above and beyond to help us out last minute. Very nice and easy to work with. Would 1000% recommend!

Kristen K. 
Rating:
5.0

Customer did not leave a comment.

Tim R. 
Rating:
4.0

Customer did not leave a comment.

Milton S. 
Rating:
3.0

Customer did not leave a comment.

Dennis H. 
Rating:
5.0

Nothing, everything was great and the guy we spoke to was so friendly and helpful.

Barb or Bill O. 
Rating:
5.0

Customer did not leave a comment.

Becky D. 
Rating:
5.0

Customer did not leave a comment.

Dan G. 
Rating:
5.0

the gentlemen was very nice helped me all the way through the process,

Denise D. 
Rating:
5.0

Customer did not leave a comment.

Anna S. 
Rating:
1.0

This small town location has poor customer service. The contract had to be signed quickly only discovering later that the destination time to return the truck did not fit my move timing. No time to check the truck as this is a single man operation and he had an emergency vehicle tow.

William E. 
Rating:
5.0

Customer did not leave a comment.

Mary Jane R. 
Rating:
5.0

Forgot the gentleman's name, but when we returned the trailer I forgot the key to my lock for the hitch. He assisted us in cutting the lock off. Was extremely pleasant to deal with. Thanks!

STEVEN B. 
Rating:
5.0

great guys in n out no hassles!

Mark C. 
Rating:
5.0

Great service at blackjack transportation.

Cory B. 
Rating:
5.0

Nice people. Great service.

Jamie K. 
Rating:
5.0

I was overcharged. Not sure who to blame. Please call me 608/630-2240

James S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

BRUCE K. 
Rating:
5.0

Customer did not leave a comment.

Cory B. 
Rating:
1.0

I was not impressed with the way pick was set up. I feel I was ripped off on the price as well.

mike C. 
Rating:
5.0

This was a fantastic experience and there is nothing that could be improved on. If I need to move anything else I'll definitely be back.

Crystal P. 
Rating:
4.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

I have rented from Blackjack many times and greatly appreciate their professional work ethic and ability to always get me what I need. Brad is so funny and always full of humor. Thank you Brad!

Rita C. 
Rating:
5.0

Customer did not leave a comment.

FERRIN F. 
Rating:
3.0

Customer did not leave a comment.

DELANE EVAN R. 
Rating:
5.0

Brad delivered the truck and backed it down the winding driveway for me which I very much appreciate.

Judith M. 
Rating:
5.0

Keep doing what you are doing

Karen D. 
Rating:
3.0

We dropped off after hours so did not enter the building

Brent W. 
Rating:
3.0

the location is very crowded and drop off took place in the street. They were helpful disconnecting the trailer.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
3.0

Dropped off after hours

thomas H. 
Rating:
5.0

The location was great and the equipment was very clean. The only negative was a missing tiedown ring on the front left corner of the trailer that this location wasn't aware of.

Peter J. 
Rating:
5.0

Brad and his crew at Blackjack are the BEST!! The guys are always willing to help and are soooo nice, I can't believe it. They also run a repair shop, I can't wait for my next vehicle maintenance so I can go in and get great service. Thank you, Brad and crew.

Rita C. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Keep up the good work

TONY S. 
Rating:
3.0

The trailer was clean inside, it towed excellent, but the door and latches were rusty hard to move and the trailer hitch was nothing but rust

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Chelsea H. 
Rating:
1.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

LeAnn G. 
Rating:
5.0

AFM, Jason was there when I checked out my Uhaul. Brad and Jason are quite a team. I highly recommend this Uhaul location for anyone renting a piece of equipment. The crew at Blackjack is amazing and very kind. They really made my trip easier and I appreciate their professionalism.

Rita C. 
Rating:
5.0

Customer did not leave a comment.

Russ F. 
Rating:
4.0

The move was uneventful. Trailer functioned as necessary. The staff at this location got me hooked up and on my way quickly. Returned the trailer two days later. Again no issues.

DAVID B. 
Rating:
5.0

non

Yong D. 
Rating:
5.0

Take any business that does not do one way ren tree Al's out of the list. I thought I was picking up the truck in Eau Claire where I reserved it, but I had to drive back to Chetek to get a truck. It took us another hour & cost me more money that I shouldn't of had to pay!

Lisa H. 
Rating:
5.0

Blackjack transportation did an excellent job fixing uhaul's major screw up. Uhaul traffic completely dropped the ball on my reservation and made me drive 60 miles one way to pick up my truck in Tony Wisconsin. They couldn't find my reservation and the truck I went there to pick up wasn't even there. Blackjack is awesome, uhaul wasted five hours of my time on my moving day, I only had one day to move so it was a pretty big deal. Extremely disappointed in the lack of professionalism from uhaul. Not to mention, they called me a few days before my move to tell me the truck I reserved a month ago wasn't available. Almost a complete waste of time and I wish I could get my money back.

Joshua S. 
Rating:
3.0

Total price was very decent and completely worth every penny for being able to use for 24 hrs!

Sally H. 
Rating:
5.0

Nothing, the guys were great, fast and helpful. Just what I needed!

Pete K. 
Rating:
5.0

No changes. This was our second time using this location. The service provided was excellent and we will certainly rent from this location again.

mishonta F. 
Rating:
4.0

Change the phone number or let the customer know it is not Rice Lake. I showed up at the rice lake location not knowing it had moved. All else is good.

Carol F. 
Rating:
5.0

The guys at Blackjack Transportation were nice, helpful, fun to work with and oh so kind. Our situation was difficult and by the time we were done at Blackjack we were almost happy we had to drive over 2 hours to pick up 2 trucks from them!!! you see, prior to working with U-Haul we had a reservation with a competing company that was abruptly cancelled (by them) 48 hours prior to pick up leaving us without trucks to move cross country. Blackjack was the nearest location that had 2 truck for us so we drove 2.5 hours to get there and they were so great that it turned a difficult situation into one that was just a nice road trip in a big truck!!

Sutton S. 
Rating:
4.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

on tine and helpful. completed a safety check.

Dean J. 
Rating:
1.0

Your website is a joke and poorly maintained or a scam. I placed my reservation a month in advance. Your company would have plenty of time to deliver a truck to any of your pick up locations throughout the state. The site had me drive 45 min to a uhaul center in Culfax. As I arrive home traveling through Boyceville in a different direction I see a uhaul pick up center not 3 blocks from my house. Why did the site refer me to Culfax, an additional 40 miles away each way? Is this a scam to rack up mileage charges to your customers? A months time transpired. This situation could have been remedied.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Sue P. 
Rating:
5.0

Nothing you guys were perfect they made it easy and painless and fun actually to rent this from them

Dean W. 
Rating:
5.0

Customer did not leave a comment.

W S. 
Rating:
5.0

Everything was smooth and quick when it came to pick up and drop off.

Brandon P. 
Rating:
5.0

Nothing

Michael S. 
Rating:
5.0

Nothing to lmprove,all good!

Kenneth G. 
Rating:
3.0

No complaints, everything went very well

Joseph F. 
Rating:
5.0

Make sure that the cargo light works. Only issue that I had was I couldn't get the the light in the cargo area to work.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Corey H. 
Rating:
4.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Uhaul computer system was not working during check in which made things take much longer.

Patrick L. 
Rating:
5.0

Customer did not leave a comment.

bill F. 
Rating:
3.0

The app did not work for pick up of my truck or return for my truck. What a pain in the ass.

Jennifer C. 
Rating:
5.0

Wonderful service. Very easy to pickup and drop off.

Jeffrey S. 
Rating:
5.0

More available pickup and drop off locations

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Amber K. 
Rating:
5.0

Customer did not leave a comment.

SUSANNE H. 
Rating:
5.0

Customer did not leave a comment.

Troy R. 
Rating:
3.0

No one was there had to drop off alone n for a lady it was hard to do

Arlene S. 
No reviews have been submitted for this location.

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