Customer Reviews for Blackjack Transportation
(U-Haul Neighborhood Dealer)

297 reviews

672 Railroad Ave   Chetek, WI 54728

(715) 924-1895

Location Hours

  • Monday - Thursday:
    9 am - 12 pm / 1 pm - 5 pm
  • Friday:
    9 am - 12 pm / 1 pm - 4 pm
  • Saturday - Sunday:
    9 am - 12 pm
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(715) 924-1895

672 Railroad Ave
Chetek, WI 54728

Services at this Location:

Location Hours

  • Monday - Thursday:
    9 am - 12 pm / 1 pm - 5 pm
  • Friday:
    9 am - 12 pm / 1 pm - 4 pm
  • Saturday - Sunday:
    9 am - 12 pm
Special Operating Hours
  • 5/30/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Leslie T. 
Rating:
5.0

Customer did not leave a comment.

Antony T. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Neil H. 
Rating:
5.0

Great customer service. Brad did an awesome job.

Patricia C. 
Rating:
5.0

Great professional service.

Dale S. 
Rating:
5.0

Customer did not leave a comment.

allen J. 
Rating:
5.0

Customer did not leave a comment.

Cory B. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Very friendly and helpful owner walked me through renting a uhaul experience

Kristine S. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
4.0

Customer did not leave a comment.

Karley M. 
Rating:
5.0

Good people at blackjack. They make it fast and easy.

Cory B. 
Rating:
5.0

Customer did not leave a comment.

Kevin N. 
Rating:
5.0

Customer did not leave a comment.

Kevin N. 
Rating:
5.0

Brad the owner was extremely helpful and pleasant to work with.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Garrett K. 
Rating:
3.0

Keep maintenance upkeep. Upon receiving the 10' U-Haul truck, found check engine light on, driver's door hard to close, and tires are in need of replacement, 3-4 mm. Also the U-Haul self checkout app was not very helpful, took longer than talking to the person.

SUE M. 
Rating:
4.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Very helpful staff.

John C. 
Rating:
4.0

Customer did not leave a comment.

Kim W. 
Rating:
5.0

Everything was gone over thoroughly and things went smoothly!

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

Bob V. 
Rating:
5.0

Absolutely went beyond what was needed to help me Didn't have a unit for me so was going to look elsewhere Called me back within 5 minutes to tell me he had contacted corporate to arrange another unit for the reserve customer so I could have the one on hand Great job!!!!!

David H. 
Rating:
5.0

Cup holder in the truck was broken, otherwise great & simple process!

Jacob D. 
Rating:
5.0

Nothing. Had the experts!!!

Jo R. 
Rating:
4.0

Super nice guy. Very helpful

Jim D. 
Rating:
5.0

My interactions with the physical locations were fantastic. Professional, fast, and thorough, with a few extra perks that they offered to us. But my experience with the app was terrible. When I went to do a contactless pick-up, the app wouldn't let me sign in, claiming that I couldn't pick up the truck until the location opened that morning...this was at 5:00 in the afternoon.

Arne R. 
Rating:
5.0

The app for the second time would not let up upload the picture to process the return. Had to call customer service both times.

Nicholas B. 
Rating:
5.0

As usual, the guys from Blackjack do a wonderful job. I thank them greatly for the help and the support that the guys give me.

Rita C. 
Rating:
4.0

The service and personnel were outstanding to me.

Donald C. 
Rating:
5.0

They were very helpful, prompt, and pleasant.

DAVID B. 
Rating:
5.0

Brad was awesome to me. I made a last minute reservation but Brad was able to get me a truck. That man deserves a raise!!

Rita C. 
Rating:
4.0

The person who process the trailer was helpful and knowledgeable in his job and customer relation.

Donald C. 
Rating:
1.0

No one was available. I had to drop off with no one present and was charged for gas even though the tank was where it was supposed to be at during drop off.

Bradley D. 
Rating:
4.0

Little trouble with lights, created minor setback they were very appolagetic no regrets.

Robert R. 
Rating:
4.0

The truck we reserved was there. Wishing the paperwork would've been done ahead of time but was very satisfied with how everything worked out.

Bob L. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS A. 
Rating:
5.0

Great customer service, I definitely recommend them to everyone

Dale S. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
4.0

I was in and out quick.

stephen V. 
Rating:
5.0

Customer did not leave a comment.

Craig F. 
Rating:
5.0

Brad and Caleb are rock stars. Both men are so helpful. I highly recommend Blackjack Towing to everyone.

Rita C. 
Rating:
5.0

Can't think of anything. Friendly and helpful. Truck in excellent condition and requested equipment provided.

Cassandra G. 
Rating:
3.0

Parking lot was full of cars waiting to be serviced or was a junkyard in progress. Thank goodness there was one other trailer there or I would not know where to drop the trailer.

PATRICK D. 
Rating:
4.0

Biggest issue is we reserved a trailer in our town (6) weeks prior to pick up Two days before pick up we learned that the only available trailer is 40 miles away (one way) I tried to secure something closer to our home but everything was already booked or unavailable This was a huge inconvenience, the day before a move Please make sure equipment for rent is available at the actual place the equipment was reserved

David R. 
Rating:
5.0

Customer did not leave a comment.

DEREK J. 
Rating:
5.0

Nothing, simple and easy.

Donald I. 
Rating:
3.0

Customer did not leave a comment.

CHARLES F. 
Rating:
5.0

Customer did not leave a comment.

Donald K. 
Rating:
5.0

Professional and polite staff, quick in and out with everything I needed, Thank you.

Dale S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

Rita F. 
Rating:
5.0

Customer did not leave a comment.

Eva K. 
Rating:
5.0

Customer did not leave a comment.

Cory B. 
Rating:
2.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

We had to wait an extra day and a half to get our truck. We were given extra pads, a dolly, miles, return days and money off our bill. Everyone involved were so friendly and accommodating. We will recommend your company to everyone!!! Thank you!

carol D. 
Rating:
5.0

Great Location, Caleb was awesome!!!

Brad I. 
Rating:
5.0

Very professional, and excellent service. I am very happy with my U-Haul experience. Many thanks again and will choose this location again to move my other daughter.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Thomas N. 
Rating:
5.0

I thought there was a brake issue with the trailer I rented, but it turned out to be my vehicle. Blackjack Transportation promptly repaired my vehicle, and within an hour, I was back on the road. No one could ask for better service than that which I received at Blackjack Transportation!

Bruce R. 
Rating:
5.0

Dealer went above and beyond to help us out last minute. Very nice and easy to work with. Would 1000% recommend!

Kristen K. 
Rating:
5.0

Customer did not leave a comment.

Tim R. 
Rating:
4.0

Customer did not leave a comment.

Milton S. 
Rating:
3.0

Customer did not leave a comment.

Dennis H. 
Rating:
5.0

Nothing, everything was great and the guy we spoke to was so friendly and helpful.

Barb or Bill O. 
Rating:
5.0

Customer did not leave a comment.

Becky D. 
Rating:
5.0

Customer did not leave a comment.

Dan G. 
Rating:
5.0

the gentlemen was very nice helped me all the way through the process,

Denise D. 
Rating:
5.0

Customer did not leave a comment.

Anna S. 
Rating:
1.0

This small town location has poor customer service. The contract had to be signed quickly only discovering later that the destination time to return the truck did not fit my move timing. No time to check the truck as this is a single man operation and he had an emergency vehicle tow.

William E. 
Rating:
5.0

Customer did not leave a comment.

Mary Jane R. 
Rating:
5.0

Forgot the gentleman's name, but when we returned the trailer I forgot the key to my lock for the hitch. He assisted us in cutting the lock off. Was extremely pleasant to deal with. Thanks!

STEVEN B. 
Rating:
5.0

great guys in n out no hassles!

Mark C. 
Rating:
5.0

Great service at blackjack transportation.

Cory B. 
Rating:
5.0

Nice people. Great service.

Jamie K. 
Rating:
5.0

I was overcharged. Not sure who to blame. Please call me 608/630-2240

James S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

BRUCE K. 
Rating:
5.0

Customer did not leave a comment.

Cory B. 
Rating:
1.0

I was not impressed with the way pick was set up. I feel I was ripped off on the price as well.

mike C. 
Rating:
5.0

This was a fantastic experience and there is nothing that could be improved on. If I need to move anything else I'll definitely be back.

Crystal P. 
Rating:
4.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

I have rented from Blackjack many times and greatly appreciate their professional work ethic and ability to always get me what I need. Brad is so funny and always full of humor. Thank you Brad!

Rita C. 
Rating:
5.0

Customer did not leave a comment.

FERRIN F. 
Rating:
3.0

Customer did not leave a comment.

DELANE EVAN R. 
Rating:
5.0

Brad delivered the truck and backed it down the winding driveway for me which I very much appreciate.

Judith M. 
Rating:
5.0

Keep doing what you are doing

Karen D. 
Rating:
3.0

We dropped off after hours so did not enter the building

Brent W. 
Rating:
3.0

the location is very crowded and drop off took place in the street. They were helpful disconnecting the trailer.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
3.0

Dropped off after hours

thomas H. 
Rating:
5.0

The location was great and the equipment was very clean. The only negative was a missing tiedown ring on the front left corner of the trailer that this location wasn't aware of.

Peter J. 
Rating:
5.0

Brad and his crew at Blackjack are the BEST!! The guys are always willing to help and are soooo nice, I can't believe it. They also run a repair shop, I can't wait for my next vehicle maintenance so I can go in and get great service. Thank you, Brad and crew.

Rita C. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Keep up the good work

TONY S. 
No reviews have been submitted for this location.

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