Customer Reviews for Blacklock Storage 199

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Blacklock Storage 199

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Barbara S.
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Every thing was good plus the customer service

Hannah D.
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Customer did not leave a comment.

Marvin G.
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The uhaul app itself would not work when I returned the truck. It would not allow me to take a picture of the dash. Therefore, I could not complete the return process. But we returned the truck at 3pm on Saturday, January 9, 2021.

Andrew C.
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Overall excellent experience. Thank you.

Cheryl S.
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I didn't have any interaction with people at this place. Left the truck on Sunday. Never received confirmation that my truck was received so I called Tuesday to confirm and then was referred to uhaul.com to find out my final bill amount.

Crystal L.
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I asked for a regular dolly. Received a bulky utilitybdolly which was morenof a hindrance than help. I didn't order pads and the truck was full of them. They were in my way. Dissatisfied with the lack of attention to detail.

Harold R.
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Provide clean trucks. Better cusomer service. Improve communication with customers. My truck was dirty I was charged for items I did not use. Its difficult to reach an actual person.

Lee B.
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Customer did not leave a comment.

JIm B.
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She was very helpful, respectful and professional. Overall great job.

Tracy T.
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Customer did not leave a comment.

Brenda L.
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Y'all have horrible customer service! No reason I should recognize y'all for service not one time did y'all try to help me except for Dawn today!

Toni P.
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Customer did not leave a comment.

Lindsey N.
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Customer did not leave a comment.

CYNTHIA S.
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Customer did not leave a comment.

Clifford P.
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JD is so considerate and helpful. Thanks JD

Gerald R.
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Customer did not leave a comment.

Samantha R.
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Owner was unavailable at the time I dropped the rental off, but process my return quickly sooner after I had dropped the keys in the return drop box.

Carol L.
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Customer did not leave a comment.

Francis F.
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Customer did not leave a comment.

Bobbi W.
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The website would not recognize the location. Instead of the online process being quick and convenient, it took a really long time amd became extremely inconvenient.

Lonnie J.
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I cannot rate the return location as I have not been there. My Grandson, the driver, returned the vehicle and I have not checked with him on this.

Dane L.
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Customer did not leave a comment.

Nico M.
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Mobil App was not working right, had to wait to get approved. Trash/sunflower seeds on seats.

Gilbert H.
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Customer did not leave a comment.

Jessica L.
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The kid that helped me was very helpful & new what he was doing. Great customer service!

Glen R.
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Very accommodating.

deanne R.
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Customer did not leave a comment.

Stephan O.
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Customer did not leave a comment.

Billy C. H.
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Great customer service.

Tim H.
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Worst uhaul experience I've ever had. Went to pick up my “reserved” truck...wasn't there. Told well nothing I can do. Found Blacklock very helpful and got me into a truck. My big issue was with returning it. First I had to take 35 miles out of my way. The person at check in was the rudest person I've ever met. I told him of my frustrations that I called and sat on hold for 30 mins no answer EVER at 1 800 go uhaul. He informed me wasn't his problem I said well your corporate cust service is awful he informed me he WAS corporate and that none of this is his problem. I told him his attitude is what's wrong with uhaul. He has long hair and a beard at the temple drop off. I WILL not ever return a u haul there. I've never been treated so poorly in my life top to bottom of this experience. Your people need to understand people returning these trucks are hot, sweaty been movIng all day and then return it and be treated like a turd for my trouble. This man needs to be terminated immediately. Also, if I reserve a truck I tend to expect the truck to be there. Disappointing experience. I will use you again because I have to but hope it's better next time. Also, is there a number I can call where people actually work? Would be nice to talk to someone when I call! Thanks

Beverly S.
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The engine sure does get hot through the casing so it is not fun when your lower leg rubs against it. And with your foot in the gas there it is hard to not touch it! Mickie in scheduling is the BEST!!

Roy J.
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No improvements would be necessary for this location. I was happily greeted by a nice gentleman. He walked me through the process very quickly and the property was super clean and neat! I will be returning to this location if I need U-Haul's services in the future! Please make sure this guy is recognized for his work! Sincerely, Roy

Alan U.
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Great sales person and very helpful

amy S.
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Had zero issues. I dropped it off at night, and got my receipt for the drop off about 10 minutes after they opened the following day. It really put my mind to rest on the issue of whether or not I should do a night time dropoff. I"m glad I did!

EDWARD F.
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Customer did not leave a comment.

Jeff R.
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Friendly and great customer service.

oscar L.
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Exceptional service!!

Kevin S.
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Customer did not leave a comment.

Brian T.
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Not charge $85 EXTRA for a 1/4 of a tank of fuel and sweeping a CLEAN floor!

JAN F.
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Lost my check out contract and was called 4 days later saying I still had van and dolly rented!!!!!!! Got a call from Andy at black lock This Sat. Morning saying it had been lost in the system and I would not be charged. Not sure how that happened but glad it got resolved And a call back.

No reviews have been submitted for this location.

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