Clean trucks we rented, got home and opened back to find horse manure & urine. It was absolutely disgusting! Worst smell ever. We called the location snd she (Alicia)said there was nothing they will do. We asked if they had another unit. She said no but would call her “Rep” and call me right back. To add insult to injury, I never received a call back. She & this operator location really tarnished the U-Haul name. One more thing, she told me the truck was on empty. She told me to go straight to a gas station and then return with a quarter tank. I did so. She said i will receive a credit. Wonder if I will Can you please follow up on my rental contract and email me? I want to be refunded. Do not rent from this location. Black Lock Storage on Jacksboro Hwy. Lakeside Texas.
Michael H
Blacklock Storage 199
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lakeside, TX 76135
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- 4.5 Average Customer Rating
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There was confusion on the mileage when I turned it in. When I made the reservation I told the operator I needed about 100 miles, but when I actually rented it they only put 32 miles on the paperwork. So I'm not sure why the original operator asked me how many miles I needed if there was already a predetermined amount of miles. The truck was very clean and easy to drive!
Briana MU-Haul has really stepped there game up. Alisha’s customer service was amazing. The truck was dependable. Best U-haul I’ve been to.
QUANIEL EExcellent customer service!!
Audra RThis was the best Uhaul box truck I've ever rented.
Steven M