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chris a
Customer Reviews for Blacklock Storage 199
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dropped off at night but location looked clean. Very nice.
Jesus HInside of unit needed to be vacuumed and cup holders needed to be cleaned, they had sticky residue from a spilled drink.
Christina LExcellent
Ismariel AVery Good Place. Easy to locate.
Eduardo CTight parking on street.
Janet OBetter understanding of customer service. When I reserved the truck I also reserved 3 dozen packing blankets. This pick up location did not have ANY blankets available and their attitude was “It’s not my problem!”
Steve JHad to go to 3 different locations to get all my equipment. Truck was not available at location that U-Haul designated as the pick-up point. Had to then drive to Lakeside location to get a truck (30 minutes out of the way). Jacksboro location did not have blankets so then had to go to another place to get these.
Troy CTheir internet was down and they were able to get it done remotely. Awesome experience. It was so simple and easy. If I ever need a truck to move anything, I will definitely use Blacklock storage for my U-Haul!!
DEREK MComputer system was messed up and it took over a hour to get the rental. Then, when we brought it back we were charged a $100 more than we thought we would be charged. But the truck was clean on a positive note.
Thomas CMy only complaint was I was switched to several locations to pick up equipment. Which costed me gas money which was inappropriate. Thats the only complaint I have.
Christie WLeft rear tire was very low on air. Only 40 psi. Air pressure should have been 80 psi. Air it up to 80 psi and no problems after that. Air conditioner was good and cold. No other problems.
Norman WWas told we could pick drop off why we arrived.When we dropped off at chosen location received a charge of 394.00 for wrong location
steve bI literally never used the truck. I got home with it and had to return it as the apartment wasn't ready on time like they said. I was still charged 71$ and had to put 15$ In gas. I was told I would be reimbursed but I was not!
Tara DCabin was not clean. Cup holders had stains from coffee spills along with the flooring.
Francisco OThere was only 3/4 of a tank of gas when I got it so that how I returned it. They still charged me for gas!
LARONDA HBetter instructions for after hours pick up
Christian GJust make sure the vehicle promised is available at pick up time.
CARLENE BThe location was changed the day before which added an additional hour to pickup and to get back to where we were moving from. The GPS didn't pull up the address correctly which resulted in extra time trying to figure out where the pickup location was. The no contact pickup wasn't working for some reason. Thankfully there was an employee that helped with the reservation but it took awhile and seemed like she had to reenter all the information. It was not a smooth process. Then when returning, it charged an additional $17 for going over mileage so not only did we lose close to two hours off our afternoon but I also paid additional for it through the additional mileage charge and the extra gas that was needed.
Edward WVery disappointing. I arrived on a Saturday to turn in the U-Haul truck, as walking to the office to turn in the keys the lady on shift walked out the door and locked it behind her then went to her car and sit for a minimum of 10 minutes. I was there before noon and asked if I could give her the keys, response was “put them in the box”. On Monday I received a bill charging for two days over plus safety insurance. If this wasn’t enough I was charged for damage to the vehicle which never occurred under my watch ( I also carried coverage for damage) as well as gas, the vehicle was gaged the same as when I received it. I called to speak with the owner about the bill but never made it past the female voice on the phone. She refused my request, asked why I wanted to speak with the owner, referred me to U-Haul Customer Service and when I asked for the number I was told to Goggle it. Beware, this location is out for the money, definitely not the customer.
CAROLYN FDid not have any issues, everything was good
Eva GGood experience
Alisha DThere was no phone service at this location so checking in online took over an hour. It was a very frustrating experience. I had a very difficult time getting in touch with customer service to get the combination to the lock box for the key.
Jacqueline MGet that poor desk clerk an updated computer program. Check out was frustrating and slow!
Robert VEvery thing was good plus the customer service
Barbara SThe uhaul app itself would not work when I returned the truck. It would not allow me to take a picture of the dash. Therefore, I could not complete the return process. But we returned the truck at 3pm on Saturday, January 9, 2021.
Marvin GOverall excellent experience. Thank you.
Andrew CI didn't have any interaction with people at this place. Left the truck on Sunday. Never received confirmation that my truck was received so I called Tuesday to confirm and then was referred to uhaul.com to find out my final bill amount.
Cheryl SI asked for a regular dolly. Received a bulky utilitybdolly which was morenof a hindrance than help. I didn't order pads and the truck was full of them. They were in my way. Dissatisfied with the lack of attention to detail.
Crystal LProvide clean trucks. Better cusomer service. Improve communication with customers. My truck was dirty I was charged for items I did not use. Its difficult to reach an actual person.
Harold RShe was very helpful, respectful and professional. Overall great job.
JIm BY’all have horrible customer service! No reason I should recognize y’all for service not one time did y’all try to help me except for Dawn today!
Brenda LJD is so considerate and helpful. Thanks JD
Clifford POwner was unavailable at the time I dropped the rental off, but process my return quickly sooner after I had dropped the keys in the return drop box.
Samantha RThe website would not recognize the location. Instead of the online process being quick and convenient, it took a really long time amd became extremely inconvenient.
Bobbi WI cannot rate the return location as I have not been there. My Grandson, the driver, returned the vehicle and I have not checked with him on this.
Lonnie JMobil App was not working right, had to wait to get approved. Trash/sunflower seeds on seats.
Nico MThe kid that helped me was very helpful & new what he was doing. Great customer service!
Jessica LVery accommodating.
Glen RGreat customer service.
Billy CWorst uhaul experience I’ve ever had. Went to pick up my “reserved” truck...wasn’t there. Told well nothing I can do. Found Blacklock very helpful and got me into a truck. My big issue was with returning it. First I had to take 35 miles out of my way. The person at check in was the rudest person I’ve ever met. I told him of my frustrations that I called and sat on hold for 30 mins no answer EVER at 1 800 go uhaul. He informed me wasn’t his problem I said well your corporate cust service is awful he informed me he WAS corporate and that none of this is his problem. I told him his attitude is what’s wrong with uhaul. He has long hair and a beard at the temple drop off. I WILL not ever return a u haul there. I’ve never been treated so poorly in my life top to bottom of this experience. Your people need to understand people returning these trucks are hot, sweaty been movIng all day and then return it and be treated like a turd for my trouble. This man needs to be terminated immediately. Also, if I reserve a truck I tend to expect the truck to be there. Disappointing experience. I will use you again because I have to but hope it’s better next time. Also, is there a number I can call where people actually work? Would be nice to talk to someone when I call! Thanks
Tim HThe engine sure does get hot through the casing so it is not fun when your lower leg rubs against it. And with your foot in the gas there it is hard to not touch it! Mickie in scheduling is the BEST!!
Beverly SNo improvements would be necessary for this location. I was happily greeted by a nice gentleman. He walked me through the process very quickly and the property was super clean and neat! I will be returning to this location if I need U-Haul's services in the future! Please make sure this guy is recognized for his work! Sincerely, Roy
Roy JGreat sales person and very helpful
Alan UHad zero issues. I dropped it off at night, and got my receipt for the drop off about 10 minutes after they opened the following day. It really put my mind to rest on the issue of whether or not I should do a night time dropoff. I"m glad I did!
amy sFriendly and great customer service.
Jeff RExceptional service!!
oscar lNot charge $85 EXTRA for a 1/4 of a tank of fuel and sweeping a CLEAN floor!
Brian TLost my check out contract and was called 4 days later saying I still had van and dolly rented!!!!!!! Got a call from Andy at black lock This Sat. Morning saying it had been lost in the system and I would not be charged. Not sure how that happened but glad it got resolved And a call back.
JAN F