Again, U-Haul states to return rental to a different address then where we actually needed to drop off the truck
TERRANCE B
Customer Reviews for Blaine Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I found the check in process to be laborious but that is probably not the fault of the location rather than the system. Ironically I chose to go to the counter because I thought that would be less of a hassle than setting up the app which probably isn't the case. The people were fine in the equipment was fine so no complaints
MARK MWe reserved 3months in advance to pick up our U-Haul in White Rock. The day before we were to pick up our U-Haul, we were telephoned and told there were no rentals available. We would have to travel several hours to Osoyoos, or cross the American Border to pick up in Blaine, Washington.
Lloyd BI had booked a 1 way and the uhaul rep there told me that I had to return it the next day and I had to change all.my plans based on that. The lack of information ruined the experience for me. This was VERY BAD!!
VARUN BWas provided the wrong pickup location and wasted 3 hours of my time going to another country then being overcharged on top of it. Will never recommend U-haul to anyone I know. Scam of a company. All customer service agents were useless on the phone.
KURTIS SFraudulent business practices, Uhaul always charges me more than I used the truck for. I drove 64 miles, I added 7 gallons, the associate charged me extra 5 gallons.
LAMIN JThe representative that helped me spoke little to no english. The reservation took so long to complete that it became almost awkward. The English was so bad that the customer service representative had to video chat with a friend of his just to translate. Not only that, there was no communication on what was being charged or how it was being charged. He simply handed me the key and I was on my way. Also, I drove the truck a total of 44 miles. I put $25 worth of gasoline into the truck as well. Now, I did drop the truck off an hour and a half past the deadline and you guys charged me $40 for that. You also charge me an additional fee for the mileage I guess. So why in the world would I have put $25 worth of gas in the truck if you were just going to charge me anyway? It was a complete disaster from beginning to end. I would like some sort of compensation for the inconvenience that I experienced using your company. I will never rent from U-Haul again. Not this location anyway. I have used U-Haul in the past and I have had no issues. This has been a mess. And it needs to be corrected.
TYLER WExcellent service, well maintained and thoughtful manager.
Suzanne STruck was parked in a low spot with lot of water from recent rain, but the store manager went out of his way to step on crates to get into the truck and move it to dryer ground for us - we really appreciated not having to get our feet wet!
Joseph MThe guy behind the counter barely spoke English. When I dropped off the truck after a 1 day rental, I handed in the keys and he said he would send the invoice. He appeared to be eating his lunch as his hands were covered in food. By the time he checked it in and I received the invoice the system incorrectly charged me for a two day rental. I had to go back to the store to remedy the situation, and after trying to explain he called U haul and handed me his phone. A very strange and frustrating experience.
ANDREW DProvide a FULL tank of gas. Estimating the amount I used per the directions is unreasonable.
Lyle AGreat customer service, friendly and respectful. This is the place you need for you hauling rental equipment.
Xiomara LTruck was dirty inside and the people inside the shop were rude and unhelpful.
Hollis BEasy access
Brian MUhaul Our reservation was for 8:30am in Abbotsford but it was changed to 9 am .They contacted us the night before we reserved the truck and trailer not having the truck we ordered or trailer so we had to drive to Blaine making a 3 hour trip that should been 5 minutes. The place didn’t even open until 8:30am but the guy working there didn’t really open it until 8:45. This shouldn’t have been available online if it wasn’t available at all in the Fraser valley. Moving between provinces is stressful enough as it is and we were recommended U-Haul by two people. They said they would reduce the rate because of the 40 minute drive to get to Blaine and 40 minutes back but ended up charging us way more. Our reservation was supposed to be $1006 and ended up being $1084. We were told that we would be upgraded to the larger trailer for no extra so we didn’t have to drive to Blaine and Bellingham but then end up having to pay full price for the larger trailer on top of not getting the promised compensation for having to drive so far. We got to Blaine and they didn’t have the right serial numbers of our truck and trailer so we had to sit for an hour before everything got figured out. The man putting in our information was noticeably and outrageously high he had to ask someone to come in and help him. The A/C worked for 5 minutes in the beginning of our 12 hour trip and then died. Our water kept heating up so we couldnt drink it and it’s was a complete sweat lodge and 3 bees flew into the cab and my wife is allergic to them.
Nathan HGuy at the desk barely spoke English and didn’t understand most of what was being said. The drop off was fine and somewhat easy, a tad awkward since he didn’t fully understand but we made the drop off successfully
Rachel Rafter 9pm drop off worked well - thank you for dealing with it so efficiently.
Esther BQuick and easy very pleasant Husband and Wife who look after everything for you.
Kenneth BI had to pick up blankets that I had reserved from another place which added additional miles to my rental equipment and I was charged for those extra miles.
Abhik MThe representative hung up on me multiple times screaming at me I said I wanted proof that the gas was incorrect we put gas to the proper gauge as we received it he also said we went over milage which is incorrect also as we ensured that we tracked the milage please correct you’re employees I’ll use Penske moving forward disgust unprofessional behavior
MAry MThanks for your kind courteous and timely service
RAYMOND CHelpful and friendly staff added the a great uhaul experience.
Raymond CI wouldn't recommend u-haul
ian tStaff was very friendly and helpful.
JAVONN PNo one knew where and how to return our truck. Address was wrong and couldn't auto return. Office was not open when they said it would be.
charles JMake sure back of truck is clean and everything is ready for the next user. I think the gas tank should be full when you pick up a truck and return it full.
Kenneth FTruck was very dirty. App is unusable and website isn’t much better
Austin MGood service
NARINDER DThe Agent at Blaine Mart was very polite, knowledgeable, and efficient! Totally recommend that place!!!
Patrick BUhaul location is very good. Its perfect location for canadian and us customer because its near to border.very neat and clean and both employees are very professional and soft spoken and this location open for 7 days.i would recommend to all and I ll visit again..SECOND thing they have Good selection of vape products and beer also..
sukhjinder tVery nice.
Steve SYall sent a text too drop off at this address. i gave them a warning the truck was coming. They didnt expect it and they still got it.
BRIAN TThe equipment was well used. They was nothing to be done to make it better (new and shiny). I worked perfectly for my use.
Fredde YNothing. They were great!
Constance KI was appreciative there was more than adequate parking for my own vehicle during the time that I rented the truck. In my work, I tend to rent trucks on a short term basis, and having adequate parking for my own vehicle is critical.
Scott NLocation a little hard to understand due to google and the only reason I knew there was a space there was because of rental trailers
Kerrin YThe truck cabin smells of urine and the shifting knob is hanging on by a thread. Needs to be replaced asap. The rental location was nice and the individual at the counter was very pleasant. He did his job. Uhaul however failed to fulfill my reservation and forced me to pick up the truck from a location over 30 minutes away. $50 does not cover the waste of time and effort involved with rescheduling your entire day plan because the organization cannot meet their obligations. I will be using other services for any future moving needs.
Zachery LDoing fine the young man there was very helpful
Herb BThey were very helpful
Sharon HThank you Blaine guy so nice and friendly I like this place thank you again
Parminder SThe dealer had difficulty getting U-Haul's CS to help him resolve my reservation (which was place in Bellingham).
Matt MWe are so glad to have this Uhaul in Blaine, Wa as a resource. Thank you.
Jian LStore owner needs to have more than one person in store. Busy store that distacts from getting rental.
Darcie JUhaul is a bunch of assholes I rented to go to Blaine wet when I got there the location was closed and uhaul wanted me to drop off at birch bay 15 miles away Found this location on my own Thanx uhaul,,,,,,never again!
Richard QRental was great. Good product.. Worked very well for my needs. Never had a problem with Uhaul..
Mark SEverything was great and on time to go thanks
Ricardo MWe were given false information about returning the equipment
Bradley HI was OVERCHARGED $33.75!!! I think the dealer didn’t think that I would see the difference but I did. Shady business owner I’ll NEVER use this location again!!
Cynthia DGreat customer service
ROBERT TThe gentleman was super friendly helping me check in.
Mathew LThere was an error with my bill, but once I was able to get ahold of then, they corrected the situation. Very nice people to deal with.
Tiffany AHelpful service. Easy transaction
Rhiannon RI had to Uber to Happy Valley and waste $30 instead of walking to the scheduled location I had requested. Wasted a gallon of gas driving back to my apartment
WILLIAM DFriendly and courteous service. Very satisfied with the rental.
ALEXANDROS LLong renting process
ASHLEY CGreat customer service, So easy. I would definitely rent from them again!!
Ranee ZEveryone I dealt with at Uhaul was extremely helpful. I had to make numerous changes due to covid regulations going from the US to Canada and they were very understanding and accomadating. I was very impressed.
David S