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Bryan K
Customer Reviews for Blessed Hands Car Wash LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gas was only 1/8 th tank. I requested counter pick up, no one ever came. I ended up doing it online. The inside of the cab was dirty. The cargo area had not been swept.
Deana Ctotal screw up on reservation, store was closed and we waited to get truck. Had to call uhaul and verify documents online to get truck. No communication from U haul other then they changed the pickup site. No equipment i ordered was in the truck so had to make do with what ever i could find. Pushed my schedule out with movers. cost me $$$ to rent truck.
Jared SDriver side rear view was shattered upon arrival and equipment was missing from truck.
STEPHANIE JN/A
Toniqua MHorrible experience. I will NEVER rent from U-Haul ever again. Your truck was garbage. And this location is sketchy. AND your customer service is useless.
Erin JScary location, avoid. Dropped off vehicle same day as pickup, but 2 days later I’m being told vehicle was not checked in. App did not work for checking in correctly, although it told me I was done. Then drop off location folks ignored the vehicle. Terrible.
Frederick JI would never recommend Blessed Hands Car Wash (2016 Chestnut St, Greenville NC 27834) for anything uhaul rated. I had a pickup scheduled for 8am. I arrived at 8am to find a note on the door that said “stepped out be back (252) 413-0609”. No big deal, I called the number thinking I’ll just let them know I’m here waiting and I’m sure they’ll be here soon. When I called, the number never rang and went straight to voicemail with a full voicemail box. I waited around for about 10/15 minutes to see if anyone who worked there would show up since they just “stepped out”. I walked around the building and found another phone number on the side of the building. I called that number and it again did not ring and went straight to voicemail with a full voicemail box. So there were two phone numbers listed for this business, but neither connected you with someone who worked there and you couldn’t even leave a message. I continued to wait for a few more minutes before contacting Uhaul regarding the matter. Based on my experience, I’d never recommend this business because they are extremely unprofessional and there is no way to contact the people that “run” (if you could even call it that) this business.
Chris CHave the right equipment that was rented present and don't leave soaked furniture pads in the truck. Fix the leak. Door was sticking, fix the door. Have a location where a person is present to fix problems on-site for rentals.
Anya CI have a bad experience with my mover, he didn’t show up on the day of the move, called me that they’re going to reschedule the move the next day and end up didn’t show up again. It was very unprofessional.
Sid MJay was kind and courteous.
Ramon TNot really a car wash but the sign was up so that we knew we were in the right place.
Sherri GHe told us all the steps needed to return truck great help
Travis MGood place to rent from. I would recommend using this office, just call in advance.
TIWANA SDropped off after hours and checked in online, so I don't have personal experience with this facility.
L BLocation was convenient but no one was there
Jenna DEverything was perfect!!
Angelica JLet the customer know to put the amount of gas that was found in the van
Barbara Hthe man who was working was nice but the location was filled with men that were just standing around smoking and talking and the guy working was slow and took forever... he hooked up my dolly for me and watched me and my fiance load a car on to it... we picked the dolly up during the day.... by the time we had made it to the outskirts of the city on the way home, it was dark.... and we stopped to check the lights.... the dollys lights wouldnt work... we even fixed a cut in some of the wires.... in an attempt to not have to pull a trailer with no lights (which is illegal) more than an hour to the town we live in... I called coorperate to notify them of the situatiomn... they were not helpful either.. and pretty much told me tpo deal with it. there was nothing that could or would be done... so thankfully we made it bvack without getting a ticket... but thats because we stopped in the next town over and paid more than $50 for a set of emergancy trailer lights that had magnetic bottoms... so we put them on the dolly and drove home... legally... no thanks to uhaul. will never rent from here again
lacy bI never got a dolly.
Tamesia FWhen I say Blessed Hands is appropriately named, it is! The gentleman who helped us was kind, courteous and top tier in customer service. He explained the process clearly and respectfully. This was the total opposite of my previous weekend’s experience with a U Haul site. On top of that, the charges were not outrageous like the previous weekend. So grateful this service was excellent. I will visit this site again and I will recommend to all I know. Thank you.
Twanna HThey put the incorrect mileage on my rental contract and I was charged an extra $169.00!! They also put a combination lock on the back but didn’t give us the code. The man was super rude as well
Samantha MThe gentleman, Joshua, who runs the Blessed Hands store was extremely kind and helpful. We were there on a Sunday, he did everything he could to make my pick up smooth and efficient. I highly recommend this location and will definitely use this store again when I need a Uhaul. Thank you Joshua!!!
Sandra GReturned truck with fuel at dispatch level and ensured it was clean. Had issues submitting return on website. Not happy that I was charged $20 for what seems to be a simple check because I couldn’t submit the check myself.
Timothy ASome of the information needed on pick up could be attained when reservation is made (phone numbers of 2 people)
Joshua RThe keys need to be where they say they are.
ANGELA MLocation closed at 4pm. Had to call customer service who wanted to route me to another location after I put $72 in fuel, to drop off at location
Brigietta DWent smooth
Carlton CGood
Carlos MHad I realized there was a bigger U-Haul store I would have used it instead.
Dana BThe whole process of picking up the uhaul was a nightmare. The location got switched the first time at 7:45pm when I was supposed to pick it up at 10am next morning. The day I am getting uhaul I am driving to get uhaul about 5 mins away and I get call saying it is not available and there is none in any sizes within 30 miles Away.
Nancy COwners were not present at my schedule drop off time(Saturday July 16). I left the uhaul outside of the shop . the key box was unsecure so i did not place the keys im there, also it was scheduled to be an in person drop off & pay. i tried to call a day later (Sunday July 17) no answer, returned keys 2 days later (Monday July 18) & was charged over $120 on late charges.
Jacob SThe truck needs a good overhaul-very rough ride and an intermittent squeaky/whistling noise. Was just happy I didn’t have far to drive. Cab could have been cleaner.
Coleen BAnother customer reserved a 10 foot truck online for a local move. I needed that truck for a one way trip to another town. It took 15 minutes for the person to reverse the reservations. Uhaul system should have prevented that. The person at the location was helpful.
Christopher LThey were very helpful! Thank you!
John UJay was helpful and great! Appreciate his help with the auto transport
Haseeb FI was very disappointed having made reservations a couple of months in advance. When I showed up at 9am Saturday for my pick up, no one was there and the sign said be back Monday. There was NO communication that I was supposed to use a smart phone to get the truck. 45 minutes on hold and finally a person helped me with what i needed to do to secure my truck. She was helpful and knew exactly what to do, however, better communication with me would have been helpful and less stressful. What if I didn't bring my phone or have a smart phone, I would not have been able to get the truck when my daughter had to be out of the apartment that day! In addition, the appliance hand truck, blankets and ties that I ordered were no where to be found. Just an empty truck with no way to get the appliances down 3 flights of stairs. Also, every confirmation I received had my pick up location at a different address and then the day before it changed.
Scott SThe location was closed. I called U-Haul & waited over 2 hours for a call back that never came. I stopped by New Bern Ave location in Raleigh, NC & Justin helped me to get the truck returned. He did this knowing that the equipment was rented elsewhere. His kindness, time & professionalism were greatly appreciated. That's stellar customer service. He went above and beyond for me.
TIFFANY GFront cab was a little dirty and the moving blankets were all unfolded but overall was a good truck.
Jennifer BThe process was quick and easy, great customer service and the truck was clean. I would most definitely use them again
BRENDA JWhen truck was picked up, no one mentioned the rear sliding door was locked, nor were there a combination to the lock provided. After about 30m of constant calling the pick up location were we able to retrieve the magical code. Last renter did not clean cargo area and it's the way it was returned .UHaul dropped the ball on this one.
Dana PThe truck was not cleaned and a open pack of raw hot dogs was in the back.
CARA MGREAT Job,No Complaints
SHAPIRO C