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Cally W | Overall Experience
Customer Reviews for Blue Angel Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young lady was out the door ready to help before I got the truck stopped and extremely pleasant as well! Was unhooked and headed back home in 10 minutes! 👍
CHARLES BThe most efficient and professional U-Haul location in the country!
JOHN FRepeat customer - always friendly and helpful rental experience at this place!
Eric cThe experience was great !
SANTIAGO RI had a reservation for this past Sunday, scheduled for 7 am pick up. I was delayed about an hour picking the truck up, which I don't think is unheard of when coordinate a big move. U-haul took it apon themselves to cancel my reservation. I spent another 2 hours on the phone with customer service trying to get another truck. The process was made way too complicated, as like I said, it took 2 hours to get another truck. This put me 3 hours behind schedule on a day that we were trying race against the weather forecast that called for heavy rain starting in the afternoon.
Jerry PWe needed to extend for a half day due to the storms and tornadoes for the drive down from Ohio to Florida, I was able to extend a day without extra charge... this was very kind and understanding as well as greatly appreciated!
CHRISTINA GThank you!
Amy A | Overall ExperienceThis location was just awesome! We found out that the worker was Air Force Reserves and he was very knowledgeable about military moves and things that were needed. We REALLY appreciated him!
HALEY MI have been renting U-Hauls since the late 90s.. by far this mother-son team was the best by far in every aspect.. thank you
Scott FJust keep doing what you’re doing.
PAUL RThey were very friendly.
JOHN S1.19 a mile is very high. Thanks Joe Biden.
ROBERT FExcellent service and excellent value!
RONNY BMy issue with UHaul is not related to this drop off location. Overall, I am unlikely to choose UHaul again. There were hidden fees and much too strict mileage limits which resulted in more money out of my pocket.
BRIAN MStore front employees in both pick up an drop off locations are the best. UHAUL NEEDS TO APPRECIATE THEM BETTER.
Deborah LOutstanding customer service. Perfect for an in-town move.
RYAN KThe young man was out the door before I stopped my truck, showed me where to park the trailer and had me checked out before we unhooked it.
CHARLES BJesse Gonzalez literally saved the day! Without going into all of the details, I was tossed around from one location to another, all a minimum of an hour away after I had reserved only minutes away. The locations would have completely thrown my whole schedule off as I had movers and cleaners scheduled, had to bring the keys back for my rental, etc.. Moving is stressful enough and this, as well as being forced to take a 26' truck as the size I rented was no longer available, I was beyond upset. Then, Gunner from ClearHome Storage got in touch with Jesse who not only met me at the location after it was closed, he fixed a transport and got me on my way. This was all in the midst of the insane traffic for the Blue Angels Homecoming show. I cannot thank Jesse enough for going above and beyond and I hope he is aware how he was the key to allowing me to be able to move. If I hadn't been able to get this transport, the whole thing would have fallen apart and it would have been a nightmare. He is the kind of person who makes you believe there are still good people in this world.
Charlene CVery friendly staff at this location. Pick up and drop off were easy and fast.
CHARLES AI have rented quite a few trailers, both car haulers, and equipment/moving/enclosed over the past 18 months, because we were in the process of relocating from Alabama to Florida. My favorite Uhaul store, is the Blue Angel Mini Storage on Sorrento Rd, in the Perdido area of Pensacola. I have always experienced happy and helpful employees at this location.
Ivan DI have rented from this location several times since moving to the Perdido Key area 7 months ago, and I can truly recommend them, as one of the best “satellite” locations.
Ivan DY’all were great the gentleman helped me backup and hooked up the trailer for me. And Kristen was very nice and happy to help with my reservation.
COURTNIE WExcellent customer service.
TIMOTHY SExcellent service with a smile.
SAMUEL Bcustomer oriented. I had a special circumstance on pick up rental times. They worked with me to ensure my needs were met. Clean office. units and well organized. I recommend as a retired military member.
WILLIAM WVery easy process and very friendly
DEBORAH RNo improvements needed. The lady who checks you in and out is just the BEST!
HOWARD PSuper nice folks Well run
MICHAEL HFix the app. Took me 30 mins to check out and the. 30 mins when I turned the truck back in. This was not better than normal human interaction and help. Very frustrating
Michael MThe representative was highly motivated and I'm sorry that I missed his name. Met me before I even got in the door!! Very efficient, wouldn't let me do anything while displaying outstanding customer service! Great location and service!
Ralph KOwner was extremely helpful with drop off. Friendly and courteous. Highly recommended.
Mars DVery friendly and helpful dropping off.
WILLIAM PExcellent all around service
Don Fafter hours pickup was difficult...but finally got it done
Jeffrey SGood job and good service
ADAM CBad customer service at this u-haul location . I ALSO RENTRED A STORAGE UNIT FROM.THEM FOR 2 1/2 YEARS THEY TREATED LIKE GARBAGE RUDE HARRASSED ME CONSTANTLY CONSTANTLY PUCKED ON.ME ABOUT BEING AT MY STORAGE UNIT DISGUSTING
Hazel PAJ was wonderful
STEVEN SVery friendly staff.
MONTY WAttendant was a lady and she was more than capable of hooking up our truck to the trailer dolly.
Samuel DN/A
RICHARD VAwesome job by site personnel!!! Perfect in all aspects… bh
BILLY HAlways a pleasure doing business with this location only
MARGARET HThe front desk lady made my day! She is wonderful. Savannah
SAVANNAH WStaff is super helpful and nice. Location is convenient and clean
William H | Overall ExperiencePrefer an early start. But being able to bring truck & park late is great.
DANA ZEverything went well.
James HWhat a nightmare. Tried to upgrade our vehicle to a 20 ft (way too large for me to handle) because they didn't have a 15 fr. even after I stopped in to physically confirm my requested vehicle would be ready later that Had to drive an hour away to get the vehicle I rented while movers were on their way. Drop off location changed the night before. Agreed to pick up a trailer and drop off a long the way for additional money off and a couple of hours before we get there they tried to get us to go 4 hours in the opposite direction instead of the agreed upon location. Unprofessional and stressful.
brenda hA+++++++++
david hThe truck we reserved and picked up would not start on the day we needed it. We then had to reserve and pay for another truck. Very inconvenient that the truck couldn't be towed away, mechanic worked on it in our parking lot for several hours. I expect that we will only be charged for the one truck rental for a day. Kristen is always extremely helpful and provides great customer service.
Kay MKristen,is the absolute best anything you need she is on top of it ! Goes above and beyond for her customers I've been renting from her since 2010 and other family members ..you can put your trust in Blue Angels mini storage 💙
TINA C | Overall ExperienceAJ at Blue Angel Mini Storage was outstanding. He made the check out/in process painless and 100% effective.
Ryan KMaybe expand the parking lot.
Jeff TEverything was great from pickup to drop-off.
brian mVery helpful, met me outside and checked me in. Very friendly.
Steve TMy truck A/C was not functioning properly so that wasn’t fun but other than that this location is fine. Maybe a little small for trucks over 15 feet but it is manageable
Sawyer CThis owner and facility are absolutely the best U-Haul I have ever used.
CARL SVERY HELPFUL AND KIND STAFF.
Denise T | Overall ExperienceKristen is amazing!!!! Always went out of her way for me. I rented 2 units and multiple uhauls over the 2 years. Never had customer service and care like that. HIGHLY RECOMMEND !!!!
Chad H | Overall ExperienceGreat facility and kind people running it. Highly recommend.
CHRIS W | Overall ExperienceWell maintained and good value.
Vic J | Overall ExperienceYou guys have been very helpful for my situation.....thank you very much !!!😊
Willie T | Overall ExperienceThe owners and employees were excellent. We appreciate the great customer service.
Weldon G | Overall ExperienceThis is a very customer oriented company. They are friendly and very helpful in every way. When I needed some extra temporary storage they were extremely helpful in locating and informing me when it became available. I definitely recommend them.
SANDEE C | Overall ExperienceThe unit was secure and all my stored items stayed in good shape. Thanks!
Ellen S | Overall ExperienceKristen et al we're always professional, helpful, and personable. Unit was accessible 24/7 and area was well maintained and secure. I recommend this location to anyone in need of storage space.
Odis H | Overall ExperienceAwesome all around!
Aaron S | Overall ExperienceI rented 2 units for a year from Blue Angel Mini Storage. Everyone was always so polite and answered any/all questions I had. Returned voice-mail as promt as possible. If I need a storage unit again and I live close, I will always give them a call 1st! Easy office to work with!!
Jennifer L | Overall ExperienceGreat customer service. Wonderful support friendly, efficient, and professional. I would highly recommend this business.
Smitty B | Overall ExperienceBest of the best. Very helpful. Have used this facility for all my moving needs.
STAN G | Overall ExperiencePeople were very nice.
Vincent C | Overall ExperienceReally great managers there. And the prices are competitive also. I feel like money smartly spent.
Terry L | Overall ExperienceKristen and rest of staff were always extremely professional and always willing to help with anything that might have arisen.
JOSEPH C | Overall ExperienceY’all were great!
JAMES C | Overall Experiencethe people at Blue Angel were great. I will definitely use them in the future.
Don H | Overall ExperienceExtremely professional and customer oriented. Top notch service. I have been using this facility off and on since 2003 or so. The only reason I am leaving is due to my recent move. Thank you folks!!!!
Kim L | Overall ExperienceVery friendly management very clean storage I will come back again and agAin
AHMED T | Overall ExperienceThe maintenance and care of the storage units at this property are above and beyond. The management is awesome!!!
CHRIS E | Overall ExperienceI was very pleased with the storage facility and service. It was so convenient to have U- Haul on site. Kristen could not have been more helpful. I would recommend this storage place in an instant.
DREENA G | Overall ExperienceYou guys helped us out at a most needed time .Cant thank you enough. Thank You for your Kind Friend ship making our life better . Have a Blessed Life Ed and Sandy Wilson
ED W | Overall ExperienceThis facility was perfect. Had no issues whatsoever. They were friendly and very accommodating when we needed to switch units and then later cancel for no longer needing the service. Will use again!
Alicia S | Overall Experience