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SAMUEL J
Customer Reviews for Blue Line Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I wanted a 10 ft truck but, they didn't have one. I was given conflicting information by 2 employees.
GUINEVERE MHave more 26 ft trucks more readily available
DAVID RDidnt know there was a drop off feature in the uhaul app, would have been good to have that. I dropped the trailer off at Whitmire 93 Preston Rd Warren PA on 13 May. The guy said just leave it in the parking lot and call someone named Dave. Dave wouldnt answer. Dropped off paoerwork at another location and they promised ro check it in. 2.5 days later it was not checked in and i started making phone calls. Round and round, nkbidy could find the trailer. Thought i had been scammed. Whitmire wouldnt answer phone calls. found out the whitmire location no longer gives a crap about uhaul and its customers. Jessica and another person at Blue Line Auto went out of their way to go find the trailer at Whitmire and check it in.Much thanks to them!
Brian MJessica and Brian were very friendly (and Piston too). They made the rental process very smooth. The equipment was in great shape, and the hand trucks / pads came in very handy! Will definitely use them again in the future!
brett mEquipment was in rough shape, but the service was very good.
Jeremiah WThe truck was I assume checked over. And cleaned I'm not saying but I experienced something I have not befor and never want to again... we were driving and moving and my grandson opened the glove box and he found a meth pipe.... I was very upset w the finding. And called the location as soon as I could they were like ok. They acted like it was no big deal... too me and my family YES IT WAS A BIG DEAL.... I rent uhauls all the time but from a different location.
Christol WI would like a copy of my bill. I was supposed to get one in my email but I have not yet received it. Thank you
edith cThe owner was very nice and friendly would recommend for sure to anyone equipment was clean and all went well.
sandra bVery friendly and efficient.
Lisa Gthis location was great and even helped me upgrade to a bigger trailer when i got there and realized the one i gt was going to be to small
Robert BVery helpful, friendly, and professional. I will be glad to have their assistance again. Excellent.
Ronald M