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RONALD D
Customer Reviews for Blue Line Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Every thing was perfect!!!
GARY DNothing. Everything went smoothly and I would recommend them to anyone looking to rent a vehicle. I know I'll be back.
MICHELLE LI use one of your trailers every year to get my supply of firewood. The staff in Elbridge is always so helpful and courteous. Many thanks.
NANCY RGreat customer service, U -haul should keep more vehicles in stock at this location. Very convenient & great location 👍 Thank you
SCOTT JI dropped the rental off after hours, never interacting with a person at the return location
TRACIE LStaff is great. Always willing to go the extra mile to make experiences better. I can not say 1 bad thing about employees. Veronica is great . Very friendly and professional and respectful. The only thing I could say is maybe they could get more 9ft cargo vans but other than that I have nothing else to say. Thank you blueline auto.
WILLIAM JNothing. Staff there are very accommodating and very friendly and respectful. I have never had any issues. This time we had discovered we left something behind in van after locked it and called there the next morning and got it back. They are all awesome especially Veronica. Great job everyone.
MARY LIs a nice place to rent a vehicle. Staff is helpful and friendly.
LISA APeople at this location are always respectful and professional and equipment is already to go. It is always clean. Checkout is quick and painless. Would highly recommend this location to anyone looking to use thier services. I usually rent from them monthly. Great people and awesome job.
MARY LQuick and easy rental Very professional and polite
STEPHEN HGreat experience
PETER JIf they reserve a peice of equipment from you. 2 months in advance they should have it there or tell you a reservation is no guarantee that you will get it. Your workers lack leadership and training. I know because In my business we have meeting to see how we can do things better.
john pThe trailer was road worthy but the physical damages were many including holes in the roof
richard mStaff was very accommodating to my needs. I have used this location on many occasions and they are always pleasant and very respectful. Usually I get checked in and out in 5 minutes with no issues. Prices are reasonable and holds are charges do not linger for days. I have never had any problems with rentals. I am very pleased with the service that I received in the past and also with present rental. I would like to say thank you on a job well done.
Mary SMy trailer rental was a last-minute need. The staff was friendly and easy to work with. Pick-up was easy, and return was quick and kept me on schedule. Would definitely use them again.
Brian REveryone was so helpful and pleasant. Many thanks.
Nancy TNo complaints. Staff always respectful and kind. Very prompt. In and out service
Mary SGreat service as always.. friendly efficient staff
David DStaff very respectful, kind and friendly. I am in and out . Usually not waiting more than 5 minutes. I am very pleased and would highly recommend this shop.
Mary SEverything did not work out. U-Haul GPS did recognize te location it took almost an hour to be able to get the truck then I told them I wanted to drop off at Hart towing they had me dropping off on Rt 414 I had to call again to change order was not a good experience at all
Allison Cexcellent service and attentiveness by the customer service person. Efficient and expeditious
david dI rent here frequently and am always pleased with the attentiveness and efficiency. I highly recommend this location
david dI was in and out. The staff is always very excellent and very respectful. I would say they go above and beyond to make the customers happy. The distance to travel to pick up haul is really not that far from my location. I would reccomend blue line auto for haul rental needs. Job well done.
Mary SI rent at this location on a regular basis. The customer service woman is efficient and friendly. I highly recommend this location.
david dWill be back
Joe SThe representative was pleasant, knowledgeable and efficient
david dNothing. The people at Blue Line are excellent.
James AEasy drop off at night. Emailed receipt received next AM.
THOMAS DWhen I picked the van up it had a tire pressure light on and I was told it was an error and I know people that have the same prob so I trusted them and took the van , I had to put air in the tire twice while I had it , Soooo Why did I get charged $399. For a cargo van rental that is supposed to be $19.99 a day , I had it 3 days and I estimated 80 miles and I did not go over on the miles
Carla Fadvertising my father was raving about this and he was right, great experience!
Tabitha LEverything was great. The woman who provided the service was friendly, attentive, pleasant and efficient
david dVery pleasant experience.
Daniel WThe reserved vehicle was not available as guaranteed because prior renter called an hour before my rental and extended their rental. Had to drive to another location where the remote pickup was not working. Took 90 minutes to get someone by phone to assist. Worst experience- would never recommend U-Haul and will avoid using in the future.
Lori BIt was an easy drop off and only took a minute.
Timothy FWas overcharged for fuel. Will submit report to Better Business Bureau. Seems to be an common practice after speaking with other customers experiencing same issue.
Robert GAMAZING HOW DIFFERENT U-HAUL LOCATIONS ARE. I used the 264 Phoenix NY location a time ago and the equipment was a mess but not as messy as the owner! This location was clean and the experience was pleasant and smooth. The people I worked with were kind and personable and very professional. I drove further to rent from this location again and am recommending the same to all I know.
Geno TI waited over 30 minutes to get my truck then it was terrible to drive it seemed to be out of alignment. I was a nervous wreck thinking something would go bad with front end.
DOUG PEveryone with whom I dealt with was professional and helpful. Easy to reserve truck which was in great condition. Excellent experience all around.
Denise BNothing the person who took care of me was very helpful and very polite.
CHARLES PWe have NO complaints with Donna and Elbridge location. She got us what we needed, when we needed!!! THANK YOU Donna at Blue Line! Prior to this we reserved weeks ahead at other locations (Thru Corporate UHaul) only to be told no equipment at promised locations and basically "too bad" for us, SEVERAL TIMES!!!
ALAN Gfirst van we rented, upon inspection before taking it, the cargo bay floor was covered in grease like someone used it to move a bunch of dirty greasy junk yard engines and transmissions. The lady at Blue line got us another van but it took an additional half hour that I really could not spare. These things should be inspected before rented.
brian cGreat service. Thank you.
DENNIS PPut the trucks and the lock box in the same general vicinity! I had to drive back and forth across the whole parking no less than 3 times. The off hours pick up & drop off process is terrible. Takes way too long and could be streamlined. Also I was charged for fuel, even though I returned the truck with MORE gas than was in it when I picked it up! I disputed the surcharge and was told I would receive a phone call the following day to discuss it, and guess what? No phone call. My card was charged the extra fee and nobody ever attempted to contact me. Terrible experience that I won't be doing again.
Gabriel PVery pleasent.
JOSEPH TThe service area was closed due to a power outage and no workers remained on the premises to assist me. The only option was online and that was a hassle. When I finally received the lock box code, I found that the box was left unlocked and 2 keys were inside. In guessing that I picked the right key to the right truck. No dashboard light, so I never knew exactly how fast I was going at night. Hand truck was on inside of trailer, just took up space, along with blankets. I had stated that I did not need them. Luckily, I'm hoping this is my last move, so I won't have to deal with this again.
Dr. LIt was easy smeasy..
Tucker DI dropped off the trailer at 3 something Saturday 11/19. The location was closed. I placed the contract in the drop off box as directed by the person I rented from in TN. On Monday morning I received a charge for $21.60 for an after hour service fee. If I knew I was going to be charged I would have waited and dropped the trailer on Monday morning. I have rented many times in the past and always returned after hours and was never charged. I will have to reconsider who I rent from in the future.
bob kVery nice to work with. I would definitely use this location again. Thank you.
Susan RThe online return process is a bit clunky. Had I dropped the key in the box prior to continuing the return process I wouldn't have been able to upload pictures of the fuel level or the cleanliness of the rear of the truck.
Jeremiah JThe app was terrible to use. Took up most of our reservation time to pick up the vehicle and would not allow us to extend our time frame
Michael SThe equipment was ready clean there on time and the staff was friendly
CHARLES KOn the positive side, the staff at this location were very friendly. The back door of the truck was difficult to open and close, but I took the truck anyway, thinking it would be fine for my quick moving project. I had my young son with me. When I arrived at the location to pick up the furniture, the door could barely be opened. With the help of some other folks, we were able to open the door. We loaded the truck, and when it came time to leave, we could not close the door as the cables were tangled into a nest inside the truck. We were able to pull the pins, which attached the cables to the door, allowing us to close the door so I could transport the furniture back home. When I arrived at home I called roadside assistance. No one was available to come help until the following morning. When help arrive the next morning he was very helpful and courteous. He mentioned that this is a common problem on the trucks, as the cables get stretched out and tangle. He was able to fix it, and it opened and closed well after he finished his work. I was able to return the truck in better shape than it was when I received it, although I had to miss several hours of work this morning to deal with the situation. The folks at the location mentioned that they do no maintain the trucks, and so I wonder if the roadside assistance is the way in which uhaul maintains its fleet of “in town” trucks? Anyway, while the truck loading door was not in great shape, at least the people were nice!
Megan PThe return process is long. If it was shorter that would be great.
KEN Mi reserved online several days ahead of time. They did not have the moving dolly i had reversed, so my bill was wrong and had to be adjusted taking more time. I could not complete my move due to the lack of moving dolly. upon my return the location of the drop box and where the trucks are part do not agree with the u haul app. I had to scan the barcode on drop box to confirm i was in the correct spot.
michael lSuper friendly customer service. I highly recommend this location!
Thomas HThe only complaint I have is not directed toward the rental location or upkeep of the van. A huge problem was the online check in and return portion. It was a slow and tedious pick up. For some reason it wouldn’t recognize my location. For the pickup I was able to scan the bar code, but at drop off the link would not let me scan or take a picture of the barcode. I restarted the process several times until finally I tried the app instead of the link and the barcode scan worked. It was an incredibly frustrating experience! Between the pickup and drop off it added an hour to an already long day of moving! I will never use the online system again. If I need to rent a truck again I will search out a location that is open on the weekends.
Patricia MThe truck was a bit rusted, super hard to shut the door and the drop box was so so far from the truck so I had to keep walking back and forth and then go in for the key anyway despite doing all the online work. But it did what it needed too, and I managed to make it work. The location was a good set up since I was living in the middle of nothing so I appreciated that. Thank you!
Jazmen REverything was great!
Jim GBest experience so far. Beautiful location & helpful, professional staff. Will be returning to this location for sure
RYANS MThe people at this facility were so polite and accommodating. They even helped me hook and unhook them trailer as it was a new type of hookup to me. Many thanks.
Nancy TSaturday check out process is ridiculous! Need a smart phone apparently, and must know to take picture of your driver's license, yourself, and know where to send these. This was not explained by Donna with Blue Line Automotive the day before. Reaching U-Haul corporate to get 4-digit code to open lock box at site cost me (2) hours of move time! Furthermore, I have an extra, unjustified charge of $26.60, which I am disputing through my credit card issuer. I will not try to reach U-Haul on this matter. I hope never to try to reach U-Haul again. U-Haul should look into the job Blue Line Automotive in Eldridge, NY, does for them.
Woodford G