Customer Reviews for Blue Moon Storage
(U-Haul Neighborhood Dealer)

218 reviews

201 Felton Dr   Rockmart, GA 30153

(678) 685-8178

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(678) 685-8178

201 Felton Dr
Rockmart, GA 30153

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The people at Blue Moon Storage are just fantastic. The young lady that handled the reservation scheduling and paperwork was great and delivered on everything she told me she would do. She was very professional and pleasant. It was great experience and I would definitely recommend Blue Moon to anyone needing to rent moving equipment or storage facilities.

John B. 
Rating:
4.0

Lots of parking, easy key drop off

David O. 
Rating:
5.0

Customer did not leave a comment.

Alex B. 
Rating:
3.0

Have a jack to lift the hitch connected to the trailer.

Sue M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly P. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

maddison C. 
Rating:
4.0

The receptionist was excellent. Very friendly, knowledgeable and helpful. Truck feels like it needs an alignment. Overall A+

Dawn G. 
Rating:
5.0

The folks at Blue Moon were extremely helpful. I would definitely rent from them again .

STEVE B. 
Rating:
5.0

Customer did not leave a comment.

JUSTINA W. 
Rating:
5.0

The representatives were very nice, knowledgeable, and helpful.

JEFFREY T. 
Rating:
5.0

really helped me out in a jam and just genuinely good service from some good people

David C. 
Rating:
1.0

Poor check in process and they enter in what ever mileage they wanted did nor hear my concerns about mileage in correct and they put whatever they wanted as return mileage.

Desiree W. 
Rating:
5.0

There was a slight mistake, but Blue Moon was very responsive and made it right. Thank you!

Helen D. 
Rating:
5.0

No improvements necessary. The staff was amazing and the service was excellent!

BRUCE H. 
Rating:
4.0

Customer did not leave a comment.

Morgan G. 
Rating:
5.0

Customer did not leave a comment.

DALE H. 
Rating:
5.0

Customer did not leave a comment.

ERICA C. 
Rating:
5.0

Customer did not leave a comment.

Brittany B. 
Rating:
5.0

Though the owner was kind and accommodating, this pick up location was about 30 miles out of the way. I didn't find out about the change until the last minute. It threw my moving plans out of sync. The inconvenience was not compensated which speaks volumes about the established customer service procedures.

CHRISTEL Y. 
Rating:
5.0

My experience was great!!

ALAN V. 
Rating:
1.0

Customer did not leave a comment.

Samuel G. 
Rating:
5.0

Mr. Andy was kind , friendly and helpful! A pleasure to work with!

Caroll-Ann P. 
Rating:
5.0

Customer did not leave a comment.

CHARLIE A. 
Rating:
5.0

Customer did not leave a comment.

Shrean F. 
Rating:
5.0

They did a great job and were very helpful

Robert J. 
Rating:
3.0

the truck smelled terrible and was told the wrong prices when i picked the truck up then had to pay more after dropping truck off.

ADAM C. 
Rating:
5.0

The young lady in the office was very professional and knew exactly what she was doing.

PETER C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL V. 
Rating:
4.0

Customer did not leave a comment.

RYAN M. 
Rating:
5.0

No improvements. Service at initial rental and return was excellent.

CHARLES A. 
Rating:
5.0

The most wonderful place and quality of the truck is clean and well maintained. The back was clean and well maintained. I've never rented such a nice uhaul from anyone before!! Wonderful service. Thank you!!!!

wendy S. 
Rating:
5.0

The owner Andy, was very helpful and polite. Great guy to meet. When I returned, the young lady who checked it back in was equally polite! Would definitely recommend Blue Moon Storage

JON L. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

It was all good

Austin B. 
Rating:
1.0

We were 2 1/2 hours late getting the uhaul and I was only issues a refund of $50. Employee stated that someone else “forgot” to put the key in. We could not get anyone on the phone. We also ordered a dolly and paid for it and never received it! It was overall an awful experience and to think we paid $184 dollars for this! I am very unsatisfied.

Maci B. 
Rating:
1.0

The lady at Big Bear Krunchy Chicken was NO help at all. She said she didn't know anything. I had to drive to Blue Moon Uhaul for help.

Debra D. 
Rating:
4.0

Customer did not leave a comment.

Shrean F. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL J. 
Rating:
5.0

Customer did not leave a comment.

LOGAN M. 
Rating:
5.0

Customer did not leave a comment.

PRESTON S. 
Rating:
5.0

I actually went here after trying to rent a U-Haul from Big Bear Crunchy chicken on Piedmont Avenue in downtown Rockmart. I will never ever go to Big Bear Crunchy Chicken for anything anymore. I was given a quote online and they wanted to charge me about $200 MORE then what I was quoted. However, I was very glad to go to Blue Moon storage instead. The girl working there was very sweet, informative and professional. I would gladly give them my business in the future

TAMARA D. 
Rating:
5.0

Customer did not leave a comment.

Steven O. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Taylor was amazing very helpful and professional

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

The lady was at that location was SO VERY KIND. Uhaul screwed up my reservation which left me without a truck. So they finally found a truck at that location. Upon arrival, the lady there was So KIND and understanding of my frustration. She is definitely a rockstar customer service person. She is AWESOME.

Jeremy G. 
Rating:
3.0

Be clear about the co Tracy and even ask for a signature. We were told we had an extra day for free but then re dived a call from our return location saying we were racking up !late fees. It eventually was settled but it was a big nuisance in the midst of moving.

Mindy F. 
Rating:
5.0

Customer did not leave a comment.

Demetra R. 
Rating:
5.0

Customer did not leave a comment.

Teresa C. 
Rating:
5.0

Great folks, great service.

Steven M. 
Rating:
4.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

DEWEY B. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
3.0

Customer did not leave a comment.

HEATH M. 
Rating:
5.0

Customer did not leave a comment.

Arielle J. 
Rating:
5.0

Customer did not leave a comment.

Valerie W. 
Rating:
5.0

Erika was just simply amazing! She took her time to make sure my experience was a pleasant one. I couldn't have asked for better customer service! Definitely recommending this place to anyone I know!

Chelsea C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

Tom H. 
Rating:
2.0

This was sent to the wrong email. I've also received text messages that are linked to this account. I've called and was informed by your staff that this problem would be fixed. It's not!!!!

Brent L. 
Rating:
5.0

Customer did not leave a comment.

Gavin B. 
Rating:
5.0

The time was very busy and woman was very polite and helpful

David C. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
3.0

Customer did not leave a comment.

Kim N. 
Rating:
5.0

My experience was excellent customer service was great very friendly

Grady H. 
Rating:
5.0

My experience was the best. Staff was very friendly and helpful.

Vada B. 
Rating:
5.0

Customer did not leave a comment.

Elaina C. 
Rating:
3.0

Listen to your customer. I asked to pick up truck between 12:30 to 1:00pm and I got a email confirming reservation for 4:30pm. Call the 800 number and they changed it.

BRANDI C. 
Rating:
5.0

We don't see anything that needs to be improved. Everyone is really nice and polite, and helps you every way they can.

Thurman S. 
Rating:
2.0

Girl was rude on the phone saying I Wes “trippin”

Bart S. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

This location was extremely helpful. Alley was the person I worked with. However, somebody else (corporate, the website, whoever) kept cancelling my reservation. I already had the trailer loaded at my destination when Alley called to confirm that I had cancelled. I confirmed I had not. Ultimately, instead of doing all the paperwork on-line, I had to stop by Blue Moon and do it in person. Even then, somebody had cancelled the reservation a second time, and she had to call to get it re-instated before she could print my paperwork and take payment. I have used Blue Moon multiple times in the past, and hope to continue using them. But the Uhaul side of the process was horrible. Probably the ONLY reason I will use Uhaul again is because Alley was so helpful and professional.

Daniel R. 
Rating:
5.0

Blue Moon storage great place to do Business! Allie was very Professional! I reccomend Blue Moon Storage to everybody!

Cecelia R. 
Rating:
3.0

The GPS navigated to the wrong address and I had to drive 10 miles out of the way to then get back to where I was actually supposed to be. It was very frustrating. Otherwise a good location.

Justin A. 
Rating:
5.0

Billing was wrong and chat option does not work

Dorsey E. 
Rating:
5.0

Customer did not leave a comment.

john I. 
Rating:
5.0

Customer did not leave a comment.

Bailey D. 
Rating:
4.0

Customer did not leave a comment.

Essie D. 
Rating:
5.0

Great choice for what I needed excellent customer service

Barry B. 
Rating:
2.0

The girl working when I turned in the key acted like i just woke her up. She was not pleasant. Never smiled and only spoke when I asked questions, she answered flat yes or no whenever she could. I will use uhaul rental in the future but will use another location for pick up or drop off.

ALexander W. 
Rating:
5.0

I really enjoy useing my serivce here and it was so easy Thanks Stanley

stanley W. 
Rating:
4.0

Customer did not leave a comment.

Jimmy E. 
Rating:
5.0

Everyone was so nice and helful Thankyou

BARBARA H. 
Rating:
5.0

I would definitely recommend. Very friendly staff. Will be visiting again

gina G. 
Rating:
5.0

The personnel was very helpful and friendly. They quickly checked us in and had us on our way. Very accomadatung!

Patricia B. 
Rating:
3.0

Customer did not leave a comment.

Melvin W. 
Rating:
1.0

The 2447 Sorter Rome location calked me on Friday and confirmed my Uhaul trailer reservation. I also received a text and email. I called Saturday morning while on my way and changed tbe time to 2 .p.m. instead of 1 p.m. and again confirmed. As I was about an hour from Rome, they calked to inform me to go to East Pawn, 15 miles past Rome. They had trailers but for local only, not one way. My confirmations were clearly for one way rental to Peachtree City, Ga. Luckily I called Easy Paw before going there. Blake at Easy Pawn advised thet he was closing at 1 p.m. and Shorter location knew that. It was 12:45 and I was an hour away. I called the 1-800 uhaul number. The only thing she could find was Calhoun, Ga., 30 minutes past Rome. Thst location would have taken me an hour extra round-trip. I pulled off of the highway and located a trailer in Rockmart and had them transfer my reservation. This was very unproffessional of Uhaul. Additionally, I drove by the Shorter location and they had 2 trailers on the lot. Uhaul can improve by not confirming a reservation, then cancelling it mid-stream.

Ahkibah K. 
Rating:
5.0

Customer did not leave a comment.

Melissa W. 
Rating:
5.0

Customer did not leave a comment.

TERESA S. 
Rating:
4.0

Customer did not leave a comment.

joseph B. 
Rating:
2.0

I couldn't drop off the truck due to inability for UHAUL to locate me. I called and waited on hold for 15 mins to drop off the truck. After I dropped the truck, I was charged an addition $2.89 for SOMETHING. Overall not a great experience. I'm willing to use another company and pay higher rates for better service.

SAMANTHA L. 
Rating:
3.0

The agent had scheduled the wrong pick up date for the vehicle in Hampton. Fortunately, there Was a 15 ft vehicle available when I got there.

karen L. 
Rating:
4.0

Sweep out trailers between customers

Jason D. 
Rating:
5.0

Great help and friendliness!

JOHN T. 
Rating:
5.0

Everything was good and I was in and out with no problems and fast and people who worked there was very friendly and nice.

Charles D. 
No reviews have been submitted for this location.

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