Customer Reviews for Blue Moon Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Blue Moon Storage

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Thurman S. on

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We don't see anything that needs to be improved. Everyone is really nice and polite, and helps you every way they can.

Bart S. on

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Girl was rude on the phone saying I Wes “trippin”

Karen M. on

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Customer did not leave a comment.

Daniel R. on

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This location was extremely helpful. Alley was the person I worked with. However, somebody else (corporate, the website, whoever) kept cancelling my reservation. I already had the trailer loaded at my destination when Alley called to confirm that I had cancelled. I confirmed I had not. Ultimately, instead of doing all the paperwork on-line, I had to stop by Blue Moon and do it in person. Even then, somebody had cancelled the reservation a second time, and she had to call to get it re-instated before she could print my paperwork and take payment. I have used Blue Moon multiple times in the past, and hope to continue using them. But the Uhaul side of the process was horrible. Probably the ONLY reason I will use Uhaul again is because Alley was so helpful and professional.

Cecelia R. on

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Blue Moon storage great place to do Business! Allie was very Professional! I reccomend Blue Moon Storage to everybody!

Justin A. on

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The GPS navigated to the wrong address and I had to drive 10 miles out of the way to then get back to where I was actually supposed to be. It was very frustrating. Otherwise a good location.

Dorsey E. on

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Billing was wrong and chat option does not work

john i. on

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Bailey D. on

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Essie D. on

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Barry B. on

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Great choice for what I needed excellent customer service

ALexander W. on

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The girl working when I turned in the key acted like i just woke her up. She was not pleasant. Never smiled and only spoke when I asked questions, she answered flat yes or no whenever she could. I will use uhaul rental in the future but will use another location for pick up or drop off.

stanley w. on

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I really enjoy useing my serivce here and it was so easy Thanks Stanley

Jimmy E. on

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BARBARA H. on

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Everyone was so nice and helful Thankyou

gina g. on

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I would definitely recommend. Very friendly staff. Will be visiting again

Patricia B. on

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The personnel was very helpful and friendly. They quickly checked us in and had us on our way. Very accomadatung!

BARBARA H. on

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Excellent Choice

Melvin W. on

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Customer did not leave a comment.

Tracy F. on

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Very High Priced compared to most in the area. Especially for no fencing around units.

Erika W. on

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Would definitely use you guys again! Great experience!

LAURA L. on

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Staff was friendly and helpful. Prices were reasonable compared to other storage locations.

Lisa B. on

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Great comopany! Helpful staff!

Latrease J. on

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These people were excellent. They were patient and kind. Being from out of town I appreciate that.

Brent A. on

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During the course of selling and buying our homes we rented 3 storage buildings from this company. They were great and staff was very nice! We recommend using and we would again!

Ahkibah K. on

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The 2447 Sorter Rome location calked me on Friday and confirmed my Uhaul trailer reservation. I also received a text and email. I called Saturday morning while on my way and changed tbe time to 2 .p.m. instead of 1 p.m. and again confirmed. As I was about an hour from Rome, they calked to inform me to go to East Pawn, 15 miles past Rome. They had trailers but for local only, not one way. My confirmations were clearly for one way rental to Peachtree City, Ga. Luckily I called Easy Paw before going there. Blake at Easy Pawn advised thet he was closing at 1 p.m. and Shorter location knew that. It was 12:45 and I was an hour away. I called the 1-800 uhaul number. The only thing she could find was Calhoun, Ga., 30 minutes past Rome. Thst location would have taken me an hour extra round-trip. I pulled off of the highway and located a trailer in Rockmart and had them transfer my reservation. This was very unproffessional of Uhaul. Additionally, I drove by the Shorter location and they had 2 trailers on the lot. Uhaul can improve by not confirming a reservation, then cancelling it mid-stream.

Melissa W. on

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TERESA S. on

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joseph b. on

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SAMANTHA L. on

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I couldn't drop off the truck due to inability for UHAUL to locate me. I called and waited on hold for 15 mins to drop off the truck. After I dropped the truck, I was charged an addition $2.89 for SOMETHING. Overall not a great experience. I'm willing to use another company and pay higher rates for better service.

karen l. on

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The agent had scheduled the wrong pick up date for the vehicle in Hampton. Fortunately, there Was a 15 ft vehicle available when I got there.

Jason D. on

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Sweep out trailers between customers

WENDY S. on

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Great!

JOHN T. on

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Great help and friendliness!

Charles D. on

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Everything was good and I was in and out with no problems and fast and people who worked there was very friendly and nice.

Ronnie D. on

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Customer did not leave a comment.

BERNARD R. on

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Very helpful!

Alfred M. on

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Customer did not leave a comment.