We were 2 1/2 hours late getting the uhaul and I was only issues a refund of $50. Employee stated that someone else â€œforgotâ€ to put the key in. We could not get anyone on the phone. We also ordered a dolly and paid for it and never received it! It was overall an awful experience and to think we paid $184 dollars for this! I am very unsatisfied.Maci B.
Trailer Rental & Towing in Rockmart, GA at Blue Moon Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Rockmart, GA 30153
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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The lady at Big Bear Krunchy Chicken was NO help at all. She said she didn't know anything. I had to drive to Blue Moon Uhaul for help.Debra D.
I actually went here after trying to rent a U-Haul from Big Bear Crunchy chicken on Piedmont Avenue in downtown Rockmart. I will never ever go to Big Bear Crunchy Chicken for anything anymore. I was given a quote online and they wanted to charge me about $200 MORE then what I was quoted. However, I was very glad to go to Blue Moon storage instead. The girl working there was very sweet, informative and professional. I would gladly give them my business in the futureTAMARA D.
Taylor was amazing very helpful and professionalAndrew H.
The lady was at that location was SO VERY KIND. Uhaul screwed up my reservation which left me without a truck. So they finally found a truck at that location. Upon arrival, the lady there was So KIND and understanding of my frustration. She is definitely a rockstar customer service person. She is AWESOME.Jeremy G.
Be clear about the co Tracy and even ask for a signature. We were told we had an extra day for free but then re dived a call from our return location saying we were racking up !late fees. It eventually was settled but it was a big nuisance in the midst of moving.Mindy F.
Great folks, great service.Steven M.
Erika was just simply amazing! She took her time to make sure my experience was a pleasant one. I couldn't have asked for better customer service! Definitely recommending this place to anyone I know!Chelsea C.
This was sent to the wrong email. I've also received text messages that are linked to this account. I've called and was informed by your staff that this problem would be fixed. It's not!!!!Brent L.
The time was very busy and woman was very polite and helpfulDavid C.
My experience was excellent customer service was great very friendlyGrady H.
My experience was the best. Staff was very friendly and helpful.Vada B.
Listen to your customer. I asked to pick up truck between 12:30 to 1:00pm and I got a email confirming reservation for 4:30pm. Call the 800 number and they changed it.BRANDI C.
We don't see anything that needs to be improved. Everyone is really nice and polite, and helps you every way they can.Thurman S.
Girl was rude on the phone saying I Wes â€œtrippinâ€Bart S.
This location was extremely helpful. Alley was the person I worked with. However, somebody else (corporate, the website, whoever) kept cancelling my reservation. I already had the trailer loaded at my destination when Alley called to confirm that I had cancelled. I confirmed I had not. Ultimately, instead of doing all the paperwork on-line, I had to stop by Blue Moon and do it in person. Even then, somebody had cancelled the reservation a second time, and she had to call to get it re-instated before she could print my paperwork and take payment. I have used Blue Moon multiple times in the past, and hope to continue using them. But the Uhaul side of the process was horrible. Probably the ONLY reason I will use Uhaul again is because Alley was so helpful and professional.Daniel R.
Blue Moon storage great place to do Business! Allie was very Professional! I reccomend Blue Moon Storage to everybody!Cecelia R.
The GPS navigated to the wrong address and I had to drive 10 miles out of the way to then get back to where I was actually supposed to be. It was very frustrating. Otherwise a good location.Justin A.
Billing was wrong and chat option does not workDorsey E.
Great choice for what I needed excellent customer serviceBarry B.
The girl working when I turned in the key acted like i just woke her up. She was not pleasant. Never smiled and only spoke when I asked questions, she answered flat yes or no whenever she could. I will use uhaul rental in the future but will use another location for pick up or drop off.ALexander W.
I really enjoy useing my serivce here and it was so easy Thanks Stanleystanley W.
Everyone was so nice and helful ThankyouBARBARA H.
I would definitely recommend. Very friendly staff. Will be visiting againgina G.
The personnel was very helpful and friendly. They quickly checked us in and had us on our way. Very accomadatung!Patricia B.