Customer Reviews for Blue Ridge Market Mini Storage
(U-Haul Neighborhood Dealer)

308 reviews

210 S Hwy 69   Dewey, AZ 86327

(928) 379-5566

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(928) 379-5566

210 S Hwy 69
Dewey, AZ 86327

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

The cashier kept playing around with his friend and calling each other names. I was honestly there about 10 minutes longer than I should have been because the worker couldnt stop messing around.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

I ordered a dolly with this truck. Dolly was missing.

veda T. 
Rating:
1.0

Overcharged me with bogus fees outside the terms and conditions of our contract.

SETH D. 
Rating:
2.0

My review is of corporate not Blue Hills although they made mistakes too. I rented a truck on Thursday for pickup from Blue Hills because I only had to go across the street to my storage unit and then I get a text saying I have to go 30 miles up the road to get my truck in Prescott. I called Blue Hills and they said corporate can override their reservation. That is totally unexceptable!! My business is as important as anyone else's so why should I be the one shuffled off to Timbuktu? Very disappointed in Uhaul.

ANN M. 
Rating:
4.0

The online pick up the truck feature took alot longer than it would have taken by just going inside when I first arrived at the store. I still had to wait in line to get my key even though it says to skip the line and just show the phone to the agent and grab the keep. The whole process was around 30 minutes which then ate into my rental time. 20 mins checking in and getting validated online, 10 more minutes waiting in line. This store gets busy so that's why we chose the online checkin.

Alfredo L. 
Rating:
4.0

Customer did not leave a comment.

Ray M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
2.0

Truck was not clean and did not have a full tank of gas. Uhaul told me they had added miles onto my rental at no cost, assuring me I would have 146 miles however I did not and only received 126 and had to pay additional money.

MAURIANN R. 
Rating:
2.0

Customer did not leave a comment.

NANCY J. 
Rating:
5.0

Customer did not leave a comment.

Mary Alice C. 
Rating:
1.0

The worst and most unprofessional experience o have had with a truck rental company. Cannot believe how inconsiderate and lazy everyone I had to deal with was, from u haul traffic, to the locations gm, to the 1-800 call center. Terrible experience.

Patrick G. 
Rating:
4.0

Make sure to train your personal

Joaquin T. 
Rating:
3.0

We were charged for insurance by the 1-800 agent without my knowledge or consent. Eileen at the Blue Ridge location was going to reverse the charge but apparently didn't. She wasn't there when we returned the trailer yesterday so have not followed up yet. We still need the $8 charge reversed.

JOEL G. 
Rating:
5.0

Customer did not leave a comment.

SUSAN C. 
Rating:
5.0

N/A

John V. 
Rating:
2.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Eileen was terrific, knowledge, professional and very accommodating. Very pleasant to boot. Thanks Eileen!!

steve S. 
Rating:
3.0

I was pulled over due to rear taillights not working. Additionally, the cab had a horrible cigarette smell.

Anthony L. 
Rating:
4.0

The truck ran awesome, a/c worked perfectly and was a Godsend going thru Phoenix! :) Thank you UHaul!

PHILIP D. 
Rating:
4.0

Customer did not leave a comment.

Jerry T. 
Rating:
3.0

Customer did not leave a comment.

KEVIN G. 
Rating:
1.0

Truck ran great/ except when we got into Texas the AC would only work when it wanted too. And the release straps on the car hauler for the front tires wouldn't release. Spent an hour trying to get them loose in the heat!! Not Happy 😆

GARY P. 
Rating:
3.0

I wasn't charged for the 6 x12 trailer making it necessary for me to pay corporate for the trailer rental.

EDWIN W. 
Rating:
5.0

Customer did not leave a comment.

Alexis M. 
Rating:
2.0

They did not properly check me out

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

KIMBALL W. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
1.0

Train your employees on customer service and maintain your vehicles that are broken down. You all rent out trucks to clients like myself to drive on freeways with an engine light on.

margie J. 
Rating:
5.0

I don't understand how the reservations work but the dewey location was kind and knowledgeable and extremely easy to work with. Initially someone from the Prescott location changed my pick up location and when I asked why that female was extremely rude and did not care about my situation. When I called back to see if my pick up location could be changed because I could literally see the truck, the male who answered at the prescott location was kind and helped me right away.

MELISSA K. 
Rating:
3.0

Customer did not leave a comment.

mike C. 
Rating:
1.0

Person had no clue how to assign the trailer even though we'd reserved and arranged everything on line. It took a full hour to simply pick up a trailer. We'd driven 7-hours, just to end up in an hour of confusion. The trailer was OK but had no brakes. Dirty facility and restrooms were closed! I would NEVER use this location again!

DAVID B. 
Rating:
5.0

Could not have been any better trailer was in excellent condition and the employees were very helpful and pleasant

Brian V. 
Rating:
5.0

Everything was good

DAN M. 
Rating:
1.0

Person needs to be more informed and knowledgeable. Waited forever. She seemed rude. Sarcastic. Pricing inaccuracy. Quoted 103.00, then 117.00, then 128.00 , 143.00 then ended up at 145.00. The more I talked with the lady. The more the price went up. I was quoted 117.00 (change) from the uHual representative.

joe L. 
Rating:
5.0

Nothing. You nailed it!

Thomas C. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS W. 
Rating:
5.0

Customer did not leave a comment.

DAVID E. 
Rating:
5.0

Eileen was particularly helpful.

Glen B. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
3.0

Customer did not leave a comment.

James I. 
Rating:
1.0

Gas station with no respect of COVID Mandates. Very uncomfortable and had to wait for locals to get taken care of with the gas station and talking before I was even acknowledged. Took 2 hours no one wore masks. Truck was filthy. Very disappointed with uhual with this move. I had to travel an hour to get a truck that was reserved locally. Will not refer or use anymore. Will be informing all friends and family

James B. 
Rating:
5.0

Friendly experience.

ARNOLD C. 
Rating:
3.0

Customer did not leave a comment.

James I. 
Rating:
3.0

Customer did not leave a comment.

Jim I. 
Rating:
3.0

Complaint: Your app showed a 7:30 pickup time. When I got there (a convenience store/gas station/UHaul rental place) the clerk said that UHaul rentals could not be processed until 9 a.m. I hired a guy to help me unload starting at 9 so I lost time because I had to go back, get the truck and lose about a half an hour. SUGGESTION-Make sure your app lines up with when the rental facility is actually open.

JOSEPH R. 
Rating:
5.0

Perfect

COLINA P. 
Rating:
5.0

great staff great job hard work

Julianne M. 
Rating:
4.0

Interior (back of the truck) dirty. Windshield dirty. Staff was excellent and very helpful

Carol L. 
Rating:
5.0

Everything great

thomas P. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
3.0

Customer did not leave a comment.

Spencer H. 
Rating:
5.0

Customer did not leave a comment.

bob D. 
Rating:
5.0

Customer did not leave a comment.

SHAWN B. 
Rating:
3.0

Truck was filthy inside and out. Smelled of cigarette smoke and weed. Back had chunks of mud everywhere.

Kevin C. 
Rating:
1.0

Look for a more personal associate. She was rude, talking badly about other associates, cursing excessively and how she wish the did not offer this service at her convenience store.

Arthur G. 
Rating:
3.0

At 82 I'm not as agile as I once was. An agile young person crawled under and attached the chain in Maine.When we went to drop off our car transporter in Arizona, I asked if anyone could climb under the trailer to detach the chain around the frame. "No. Sorry." It took me a full fifteen minutes in the Arizona heat to climb under and detach the chain. My body is still recovering four days later

charles D. 
Rating:
4.0

Customer did not leave a comment.

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

Teri M. 
Rating:
3.0

Customer did not leave a comment.

joseph A. 
Rating:
4.0

Customer did not leave a comment.

Maria P. 
Rating:
2.0

Customer did not leave a comment.

Brady R. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
4.0

Customer did not leave a comment.

Randall S. 
Rating:
4.0

Customer did not leave a comment.

RANDALL S. 
Rating:
4.0

Customer did not leave a comment.

RANDALL S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Eileen did a great job of getting us taken care of, after a hard day of dealing with our move.

LUCIEN J. 
Rating:
5.0

Had truck for 24hrs drove it less than a hundred mi seemed expensive when they advertise 29 bucks and the total was over one hundred

larry R. 
Rating:
5.0

Nothing the experience was very easy and Eileen I believe her name was was fantastic had me out of there in 10 minutes since I checked in ahead of time online!

Bert O. 
Rating:
4.0

Customer did not leave a comment.

Van W. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Polite and efficient.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

Doug G. 
Rating:
2.0

As a retired retail manager, this location would benefit from additional training. The clerks appear to be stressed when dealing with more than one customer and phones ringing at the same time. Their frustration is misdirected at customers

MONICA N. 
Rating:
5.0

Customer did not leave a comment.

steven D. 
Rating:
5.0

Customer did not leave a comment.

steven D. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
2.0

Customer did not leave a comment.

linda M. 
Rating:
5.0

Customer did not leave a comment.

Candice L. 
Rating:
5.0

The establishment where I usually rent from U-Haul needs to have a new computer so they can make rentals easier and faster for customers

JAY A. 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
4.0

Customer did not leave a comment.

wendell H. 
Rating:
5.0

Candy was awesome. Really took care of me. Friendly and great customer service.

Dolores O. 
Rating:
3.0

The original pick up location, Route 69 in Prescott Az guaranteed delivery, but didn't have the trailer when we needed to pick up. Customer service is lacking, priority is finance.

Domingo V. 
Rating:
5.0

Had to wait 48 mins to get my key I did all the paperwork the day before so I could just come and and grab the key. I should have drove up to Prescott valley. It would have been faster they need a dedicated u haul person on staff.

James W. 
Rating:
5.0

Plenty of space to park your return truck. Easy to get to and close to my new home.

SEAN H. 
Rating:
5.0

Customer did not leave a comment.

linda K. 
Rating:
1.0

I dropped off a truck and an auto transport. I am NOT impressed with their staff. Not very friendly. I would rather drive a little farther and drop off, and would probably would have been met with a smile and a friendly greeting instead of border line rude attitude.

lisa W. 
Rating:
5.0

The woman that walked me out to the trailer was particularly pleasant and helpful.

Mark M. 
Rating:
5.0

fix the wipers and cup holder

James W. 
Rating:
2.0

Customer did not leave a comment.

mark eldon M. 
Rating:
3.0

Well when I got the truck home and opened the back door it looked like they were moving horses in the back there was so much mud so had to take the truck back and get a different truck. So maybe just look at the truck before they rent it out. That would be a start.

Grant K. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top