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STEPHEN J
Customer Reviews for Blue Rose Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location should be removed from the list of available weekend rentals because it is not staffed during weekend business hours. The trucks are kept behind locked gates, so self-check-ins and returns are impossible. Phone calls to the number highlighted on the invoice went directly to voicemail; no messages were ever returned. The 10-foot box truck is mostly useless for transporting unwieldy or heavy items because it does not have a ramp. All items must be manually lifted off the ground several feet to the truck's floor and back down again. Good luck with that.
LAWRENCE Peasiest drop off possible.
STEPHEN JWe did after hours drop off so no interaction with employees, but no problems.
ROBERT HThe business was OK. It wasn't the location's fault, but I was REALLY jerked around by Uhaul with my reservation. I reserved and contracted a location close to my house to return my rental trailer. Uhaul evidently decided after they had my money and mid rental to CHANGE my drop off return to a location much further away. After multiple phone calls to Uhaul Inc and hold times....40 minutes total, they were no help in getting my original drop location restored. ZERO help from Uhaul and since BOTH my pick up AND drop off locations in our contract were changed by Uphaul I will not use them again. SHAMEFUL treatment of customers who have a paid reservation contract with them!
David RVery helpful and easy to work with as we were a walk in.
CHARLES DI got great service I went to the Creswell or. U-Haul they didn't have what I needed the guy there tracked 1 down 10 miles away was a great experience
TYLER LYou’re a Rip-off …Disgraceful to have been charged a total of $217 ($160 + $57) for a mere 122 miles total in 24 hours of a tiny 10 foot box truck to remove our precious deceased mothers belongings from the nursing home …. We will NEVER utilize UHaul again…you’re Shady!!!
Rhonda CCab of truck was a little dirty probably due to the inclement weather. Muddy boot prints and pine needles. Otherwise the truck was clean, newer and the check out process was very fast. Google maps had a hard time getting me to correct gravel driveway, as it is tucked back behind some other businesses, but I figured it out.
DARCIE DFast, efficient and reliable highly recommended.
SILVIA CI was charged 80 dollars for missing equipment for a furniture dolly I rented, but I never received the dolly and went ahead and moved my furniture without it. When I dropped off the uhaul no one was there so I put the key in the drop box and immediately called and left a message and asked them to remove the furniture dolly rental charge. A few days later I got my final bill and not only was I charged for the rental but I was charged an additional $80 for it be missing. I was also charged $104 for fuel charges. When I rented the uhaul the lady I worked with it told me to put more fuel in then it had when I got it. I only traveled 17 miles that day and so I put the appropriate amount of fuel in before returning it and still was charged this much . I have called and no one has made this right with me. Do not recommend.
CARIANN SVery friendly and fast. Thank you
TRACY AThis was my first time starting and completing a rental virtually with the app. Best thing ever. But this location was the best ever as well. Easy to access. The lady that ended up helping me w something outside the app was cheerful and positive. This location will be what I use in the future and where I will tell others to go.
Erin WApp is not user friendly and if you return the truck early your charges should be prorated
Jo AThank you for helping me with the return
Elizabeth HTruck was very clean and maintained, nice experience all around.
SARAH FWe had a great experience. Staff was so friendly and helpful. I can't think of a way to improve the service.
ANDREA YWe dropped the truck off they never checked it out they never asked our name acted like we were not even there 2 days later the lady from Sutherland called and said when were we going to take the U-Haul back we said it had arrived 4 hours after we rented it. This happened to us twice in 2 weeks the same way very very poor service
MARY HTruck was dirty and had multiple handle trucks and blankets that had to be removed by myself prior to departing. Fuel level was concerning as it was touching empty and had barely enough miles to reach a fuel station.
Tyler WVery friendly & helpful.
Kevin KI couldn’t return Sunday because location was closed. Service was average or below average there. Very slow
JENN RIt was easy to rent a truck. Priced reasonably
DENISE CRose Auto in Springfield Oregon is horrible. Rented a van for one day and was charged by them 111.00 and then 195.00 . Was contacted by U-Haul representative and he gave me 95.00 credit and yet it still cost me for one 195.00. Unacceptable. Rose auto did not inform me of costs when I picked it up and never answered their phone!!! I consider rise auto to be out to screw the customer with unknowns. I have rented from UHaul in other states and never had an issue!!!
Karen MHaving to return using a QR code in a area with questionable cell service, or phone not capable, and staff that is unreliable(didn’t follow through) makes for a frustrating return experience
Jane BGreat customer service!
Jeffrey CI had to look for help. He didn't seem to have a lot of knowledge of what he was doing. The facility has a poor entrance and unclear markings. I understand that it is not their main business, but they weren't very business like.
Jeanne SThere are literally no people there on Saturdays I wandered around the shop just to be able to find help.
Michelle EVery personable and kind people helped me both of the times I've used this location. The owners name of this location is Treston. Not only did I receive great service from him I also met an energetic new puppy he had which was a lot of fun. And, I feel like because of this experience I will give this auto shop a try when one of my vehicles needs repair. Thanks Treston.
PATRICK SNot impressed with the staff person. He was busy washing a car and gave me no assistance in unhitching my trailer or volunteering to help put it where it went. I was not impressed at all. I would never go back there again.
Duane GThe location was hidden, no obvious office. U-Haul is a sideline, not their main business. They were very busy, and I had to wait over half an hour to get someone to check me in. I did not want to just park the trailer and leave, without being checked in.
stephen bInside of truck box was dirty and had lots of broken glass scattered around in it. When we returned the truck, the workers were less than helpful with the process.
Greg GIt was hard to find. It wasn't appealing. I had to remove the hitch myself after traveling for 7 days and unloading my belongings.
Julie SThe gentleman I worked with was professional and very efficient. I will do business from this location in the future.
Jerry CI still havnt even gotten my refund it’s been since Friday Called the guy at blue rose he said he was going to call me back an never did very unprofessional
Curtis SThey went out of their way to make the pick up easy! Dropping off was just as easy
John KThe process was seamless and very professional. Unfortunately I didn’t catch the name of the gentleman who helped me, but we had connection issues with the trailer we reserved and was offered a different, and larger trailer for our needs; at no additional cost to me. I was overwhelmed with the over-the-top customer service; they made sure I received what I needed. The return process was even easier than I remembered. Will definitely return for any rental needs!
BRIAN EAll good
DAVID WDon’t check when you’re there bill you after you leave for cleaning two pieces of paper $100 all this should be done when you check in
Jerold EThe office was not clearly marked. The first truck I rented couldn’t even move the drivers seat so I could reach the pedals. When I switched trucks it was dirty inside. When I returned the truck the original gate I picked up at was closed and locked. Had to call to get let back in. I will never rent from that location ever again
Zoey HThe location is convenient the people are great parking is the only issue
Robert GA little challenging to find. The staff were helpful and nice
Donna NThis was just a drop off location. Not a actual uhaul store. So it was hard to find someone to help me. but once i found someone they were very helpful and sweet and very kind. It was a blonde younger girl that helped us.
Jayme SI picked up the truck full and drove maybe 15 to 20 miles. The fuel gauge was still on full left my house and Returned it with a full gauge and still got hit with a refueling fee. I will be telling others to avoid renting here along with telling my business partners the same.
Zach SI couldn’t really do an early drop off. They have a gate that’s locked so I had to park it in front of the gate area but that area is not their property
JERRET SVery friendly customer service !
Nathan KWhen I returned equipment regular employee was gone for day.
Chester DThe uhaul website and app are awful to use. Thankfully the staff at this location went above and beyond to make to accommodate us when we were unable to use the uhaul tools.
Ashely Hfast, efficient and friendly check-in. Just what a stressed out moving experience needs. Thanks to all.
Robert TThe short version: I called ahead and was told the Albany location had what I needed around 10:30am. When I arrived the item was there but they wouldn’t rent it to me because the computer said it wasn’t recommended. I called the call center and they sent me to a place in Springfield where they were willing to rent it to me but they said I had to go buy an adapter for the light cord. So by the time I was actually connected to the item it was after 5pm. I will not be using uhaul again.
timothy cThe person I dealt with at this location was extremely helpful. From my experience nothing needs to change.
Renee CUpon returning the truck I was told just leave the keys on the counter. No one took the time to inspect the truck with me, or give me a receipt. After the fact I have now been charged for overage, which is incorrect I was a good 150 miles under the miles given for my trip and 11 gallons of fuel, which according to the chart I was provided I was only about 4 gallons short on fuel and that is why I skipped the gas stations. I will never rent a u-haul again going forward.
Philip PBeing more thorough when it comes to payment, I got charged $240 when I was told it would only be $100 even after going over mileage
Dale WThe young lady (Kerstin) at the desk and provided the entire time was very professional, thorough, and helpful. I have used haul many times before at other locations. This was by far my best ever experience with Uhaul. I will use this location from now on if possible. Thank you Blue Rose Dan B
Daniel Bbetter signage. online directions took us to a locked gate and blocked drive way. Truck was dirty from last use. Other wise service was friendly and quick.
Zachary MGreat customer service.. would definitely recommend renting from blue rose auto..
Victoria HRead my first comments. I know nobody will. I would rather make ten trips in a sedan full of stuff than use U-Haul again.
Fred FKristen was super positive, very knowledgeable about all aspects of the rental equipment.
Debra DMake sure to take the time to show the customer how to operate the locking door system in the back of truck. Luckily I had someone with me that knew what to do but for safety reasons I should have been shown since I was the driver. This was my first time renting a uhaul truck. Checking in to get truck was good service as well as returning it.
Deanna MThanks for letting me bring truck back late.
margaret oThe customer service agent was clear, helpful, and expedient. I appreciated Blue Star Auto as a U-Haul dealer.
Richard RFriendly and fast service. Really nice employee.
Christy JThe way gas is processed needs a serious overhaul. The guessing game used to determine what level the gauge should be at when returning the vehicle is borderline criminal. The penalty for not reaching some arbitrary point on a gauge is very difficult to measure. I was over the gauge mark and my best guess is by at least $20-25. Very simple process, when it is checked out the tank is full and when it is returned the vehicle is full. Before I rent again from uhaul I will look at how your competitors manage the situation.
David L