Not much parking for drop offBlake R.
Customer Reviews for Blue Sky Self Storage Hot Springs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Suzy S.
The girls working at this location are all super friendly and informative. I've rented here many times over the years and it's always been good but the ones working now are probably the friendliest and outgoing ones so far. I have zero complaints.Amanda S.
Customer did not leave a comment.LINLEY H.
Bank put a hold on credit card for 160.00. RidiculousTimothy B.
Customer did not leave a comment.Cynthia D.
Thanks so much for your kind help.Angela R.
Customer did not leave a comment.Tommy J.
Customer did not leave a comment.THOMAS E.
Customer did not leave a comment.THOMAS E.
Nice friendly staff, very helpful.JOHN T.
Customer did not leave a comment.William W.
N/AKEITH ALLEN R.
Customer did not leave a comment.Jessica B.
The agent that I personally worked with was very polite and professional. The girl working next to her however, was a bit aggressive and had a bit of a condescending demeanor towards her. She was so loud I could barely hear what my agent was saying to me.stephany M.
Customer did not leave a comment.Stacey M.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.Alicia G.
Customer did not leave a comment.Steve M.
Customer did not leave a comment.John B.
Customer did not leave a comment.RICHARD K.
Customer did not leave a comment.Samuel B.
I reserved a trucked several days before i picked it up. When i arrived, the women had no records of me for that date. She pulled me and up it showed my reservation but for the following sat. Which was wrong. I showed records of my email that stated I was there at the right time and date 9am 7/15. So, it was changed from the 15th to the 22nd. They said since they didn't have the reservation that i was wanting it kicked me to another rental place. So the blue-sky people were nice and did a good job. But I specifically picked the other place due to its location where i had to drive and conduct my business. So all together it probably costed me 40-dollars more, due to having to drive farther than i wanted. All and all no one gave me an explanation why my reservation was changed??? Seriously disappointed. O and finally when i went to the other place they still didnt have what i reserved , so i have to use a box truck. And that is not what i wantedBenjamin M.
Excellent drop off, but drop box for keys is confusing.Steven J.
Check engine light turned on as soon as I pulled out of the drivewaykimberly B.
The people working there are very friendly.John G.
Customer did not leave a comment.Brandon B.
Customer did not leave a comment.tom W.
Location hard to findAna S.
The best and only place to rent a uhaul from quick in and out staff was nice and very professional the only place I will be renting from ever. Thank youJerome M.
Customer did not leave a comment.JON G.
Jasmine was absolutely amazing! She made it such an easy process in an exceptional timely manner, would certainly recommend your location anytime!jessica P.
I requested a smaller truck 2 weeks ago. A smaller truck was on the lot but we were "upgraded" to a bigger truck. Although it worked fine, I would like to have gotten what I originally asked for. I was only hauling a dinette table 4 chairs and a dressar.Bertha F.
Excellent service!Gloria F.
Twice in one week I reserved a uhaul WITH an appliance dolly. Twice I showed up with no dolly. All the non customer service people could do is defend their position never actually try to help. They said they never have them. Stated they would call their DM to get some. And for a lack of knowledge as if a furniture dolly would help, as if I didn't know the difference. I ask if they had ever even used one to know the difference. Customer service explained this place is just an affiliate so that's why they don't have them like customers know the difference of who is an affiliate and who is not. For people that move heavy appliances, an appliance dolly takes the place of a second person which I did not have. When reserving a vehicle do not give the customer an option to reserve a dolly if you DO NOT have them!!! No one ever calls and tells you that you do not have them. It's only when you show up for your reservation that you're told taking away all options to go somewhere else because no one has them by that time. Hopefully budget or Penske will offer better service because I will surely give them a try next time!!cynthia S.
Manager Jasmine provided outstanding serviceDENNIS G.
Use this location and forget the others!Nolen L.
Dropped off via App. Very easy!Brian D.
The uhaul service person that I had to call because no one was at the office was very friendly and helpful.Bob P.
Everything was great!ANDREA P.
Customer did not leave a comment.John A.
Customer did not leave a comment.robert H.
Staff on site very friendly efficient helpful.David M.
Customer did not leave a comment.Paula C.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.David A.
More parking to drop off trucks on Sundays.JOHN H.
Customer did not leave a comment.Rebecca E.
Customer did not leave a comment.Christopher W.
Customer did not leave a comment.Garrett G.
Good, friendly service.Boyce L.
At 230 in the afternoon they were closed but a lady was inside. She hollared and told me to drop the key in the slot. I wanted to tell her about the gas situation but she turned her back to me and got on the phone. She was rude and what was the deal of having a closed sign in the afternoon. If it would have been lunch time I'd understand. Then she charged me extra mileage when they got more than a half tank of gas on me.valinda M.
The girls running this location are FABULOUS!!!!! Very helpful and they know what they are doingMARGERY W.
Customer did not leave a comment.Mike K.
Customer did not leave a comment.Donnie T.
Customer did not leave a comment.CLARKS B.
The only thing negative was that the veh did no have fuel. As soon I turned out of of the rental location the fuel light came on. (The Clerk adviced me that it needed fuel)Bienvenido M.
Customer did not leave a comment.Bob L.
takes too long to process paperwork for renting equipmentRandal B.
We wondered about hours thought it was for 24 hours Is that a request we should make?Laura B.
Miss Jasmine was excellent and provides great customer service. Think I may have found my permanent location to go to.Lakita T.
Customer did not leave a comment.Jon S.
Customer did not leave a comment.BRIAN B.
The back was not swept out. And there was a little bit of Trash on the inside. But your office Assistant manager was awesome and well knowledge.VICKIE H.
Customer did not leave a comment.Nicole M.
Customer did not leave a comment.Paul G.
They did not have the moving pads that I had ordered.THOMY G.
Customer did not leave a comment.Bradley P.
What makes it so difficult to turn in a trailer at other than the location on the contract? Isn't UHaul the same wherever you go. Why do you need permission to change drop off locations?John N.
Customer did not leave a comment.David C.
Customer did not leave a comment.Corky C.
Customer did not leave a comment.CHRIS M.
Customer did not leave a comment.LADAREN J.
Customer did not leave a comment.Charles C.
Thank youJOHN R.
Customer did not leave a comment.Kyra B.
Inside the back was dirty. Had bad couple of tires. Bounced like riding a horse. Wipers didn't clean rain smeared Mechanical technician didn't test drive before letting it be rentedRoss S.
Customer did not leave a comment.MARGO H.
Only negative is that the truck was not clean inside the box. It was quite dirty with dirt and trash.Matt C.
Parking is a little small. Clean excellent customer service.Roberta T.
Customer did not leave a comment.Leah D.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Darren F.
Customer did not leave a comment.Rick G.
Customer did not leave a comment.Brandon B.
Excellent and quick service.Sandra M.
Great serviceTiffany G.
Friendly and fast service, only complaint was I drove the vehicle 35 miles and put 4.5 gallons of gas in it and still got charged for another $19 in gasâ€¦. The gas gauge was at the same location as when I got it, but he didn't check the vehicle out until after I left so I couldn't contest the gas charge.Paul D.
Customer did not leave a comment.James M.
The customer service representatives at this location were very nice and helpful. Would very much like to compliment their good work.Rhena D.
Customer did not leave a comment.william W.
This location was clean, smelled like fall, the associate was extremely helpful, he was overwhelmed the day I picked up my dolly, but he kept his composer and handled it like a champ ! My first reservation was a Disaster though, the 1800 number I called the associate scheduled my pick up at a location that no longer exists. It was very frustrating. So the 520 W. Grand Ave Hot Springs AR is closed.Malissa S.
Customer did not leave a comment.Thomas J.
Customer did not leave a comment.Jack R.
The truck was dirty!!Juanet W.
Customer did not leave a comment.nelson B.
Customer did not leave a comment.Tim W.
Everything went smoothly and without issues. Pick up and drop off were convenient. Staff was friendly, helpful and knowledgeable. Overall a good experience!Tammy M.
Customer did not leave a comment.Robert T.