Great customer service. Disappointed that there was a shortage of blankets as I could not rent any this time.
stanley w
Customer Reviews for Bluegrass Parkway U STOR IT
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was filthy and brakes were bad leak in roof of truck got our items wet. Over charged for mileage and said the take wasn't full and we filled it up before we dropped it off.
Jaime BVery helpful! Hooked the trailer up to my vehicle and showed me what he was doing.
Laurie LTook a very long time to rent the trailer, but that was due to a customer ahead of me needing a lot of help. Switch to an online option!
Ryan BNothing, John was awesome, great customer service skills. He was pleasant. It was a great experience overall.
Janette CThe guy who checked us in was rude and didn’t know where any of the trucks were. Even though I had done all the paperwork before hand it still took us 45 mins to get checked in to the truck.
Kayla BJust keep doing what you "re doing. Thanks 😊
michael tOwner was very helpful and explained everything well.
Phil GGood service. There was damage on right front door when received. May want to consider quick before and after walk through before renting so no discharges with renters.
David EHelped hooking up trailer. Some sites do not.
Scott CThey were very helpful and accommodating. Excellent Service
stanley wGreat experience, in and out quickly.
WILLIAM ZYour consumer rep. Calk to tell me I had additional money owed and made it sound like I wasn't going to pay. Give her script. Thank you for allowing me to rant. 😃
frank lThe cargo space was dirty when I picked up the truck. Subway cups, papers, dust and dirt
Nicolas MSmooth and great experience
Sayan MEverything worked out well.
MICHEAL JThis UHaul experience was so pleasant. Ease of scheduling, pickup was flawless. John (53235) at the Bluegrass Pkway, Louisville was professional, knowledgeable, courteous, explained in detail the contract and had the truck ready for me to take. I appreciate John. THANK YOU
DEBBIE MThe 2 guys running those location are GREAT! would rent from here every time just to get to work with those guys!
Chadwick YExcelente trato y personal ,muy agradable..
Nubia gI was very pleased with this location. I can't think of anything to improve on. John was very polite, professional and my transaction was speedy and with out any snags what so ever. The office was neat and clean as was the equipment. Thanks Bluegrass Parkway U Store it and U Haul!
Dwight MSpoke with John when dropping the truck off - explained there was a leak and some of our furniture got wet - he recommended contacting you regarding this issue.
Shannon CEverybody knows how stressful moving can be, but as soon as I walked in the door I was greeted with a hello and how can I help you from the gentleman behind the counter. He made my move stress free and went far beyond that to see I had the right truck for the job. I would definitely recommend 10000 Bluegrass for my future moves.
DB CBest Uhaul Service I’ve had! Love this place!
Weston NJohn was very helpful in getting me in and out quickly with a nice easy smooth Equipment Rental - Thank You!
Chris HVery customer friendly and helpful.
Ali BGreat customer service
Jeffrey BSee note above about the drop off issue.
David EProvide "mule" for hitching trailers. It isn't good for employee or customer to halve to lift heavy tonque weight of trailers to hitch them up.
Timothy PThis was my second location going to and still had to push my reservation back a day due to system issues. I was not happy about having to push plans back a day but the guy at this location was extremely helpful and attentive
Jessica RHello, He took care of the truck as soon as we pulled in , very friendly and helpful. Thank you, Julie Garrett
Julie AThe person at the counter did not even come out to unhook the trailer. He asked me to do it myself and park the trailer.
Manick VFriendly
Rick KThe office staff were very helpful and informative. The truck was ready to go!,
Catherine MGreat counter person very pleasant and helpful
Ray YFirst inconsistency was that I was quoted $114 and paid $145 and then I was a shocked to find out a one-way truck had a 60 mile max??? And I had to pay another $22
ROBERT En/a
Timothy BGreat service
Rick HNeed more parking when returning the truck.
Thomas AI have rented from here multiple times and will continue to. Most professional and easy to work with!
julie gThe person who worked with me, he is to loyal.
YADAB PThe trailer was ready and they helped me to secure it.
FRANCISCO GThe cargo area was dirty with mud and leaves, and smelled as if 10 dirty dogs had been sleeping in it. We had to clean and mop the floor and ramp before we could use it.
Denise VThis experience was extremely easy and user friendly. Haven’t used U-Haul in over 10 years and I was impressed. Streamlined and easy in every way. Also, very helpful and friendly staff. Would definitely use again.
jim wTruck had garbage in cab no window cleaner in truck windows so dirty couldn't hardly see.had to pick truck up 20 miles away from where I went to rent then had to take back.was told milage would be adjusted and it wasn't then rushed when brought back I returned it earlier than I had to put gas in it miles down road and still got charged for gas when gauge said what it was suppose to.
ALAN DN/A
Holli BJohn was awesome.... Everything was smooth and easy...
Barbara ROutstanding place to rent a truck. The gentleman there was professional, friendly and so helpful. This location will be a go to place!
Dan PRented uhauls many times over the years & from this location several times in particular. By far the easiest, quickest, & most reliable pick up store. Even open & manned on a holiday weekend. Very positive experience, truck was perfect for move.
Sharon SI tried to go across the street to get gas after parking in the lot.. the ignition would not start..Ib then get a$60 charge for having not enough gas even though the truck has exact amount it started with which was below 1/4 tank.
Mike MWheel had lots of play in it. Ramp would not go up unless we got under to see what was causing the snag. Bit in general it got the job done.
Patrick LThe U-haul mobile app didn't work on my phone. I would get a blank screen when checking in the truck. I tried several times and got the same thing after a hour trying to check-in the truck I borrowed someone's IPhone and after 2 try's I was able to finally check in the truck. This was very frustrating and should not have taken a hour to return a vehicle.
joe wOwner John went above and beyond to help out! Great customer service!
Brett WMake sure you have additional items such as dollys in stock when customers reserve them online. The website stated they were in stock but there were none at the location when I arrived.
Scott HNothing! Thank you!!!
Patricia Z