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robert d
Customer Reviews for Bluegrass Parkway U STOR IT
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great
GERRY DI didn't realize that it seemed a big deal to be an hour late picking up. I assumed the credit card hold had some kind of protection for the rental company for no shows. Make sure to let them know if you're going to be late
Stephen KWhat a great experience! If you ever need a quick and easy vehicle to move things in. This is the place to go! It has me thinking of things I want to move. Wishing I had more to move! Easy pickup, easy drop off great people!
stephen kTener personal bilingue
Yubisan FI have never had a bad experience with U-Haul moving and storage. This most recent move was the best! The customer service rep Val went out of his way to call me the day of the move. Prior to picking up the truck he explained that based on the logistics I could save a considerable amount of money by bringing the truck back instead of dropping off at a different U-Haul location. I went from a quote of $209 to only actually paying $134 plus $18 for gas. He even showed me how to use the gas gauge to guarantee I topped it off to it's proper amount without wasting money. I will definitely recommend his location to friends, family, and strangers alike.
CHAD EVal the manager went above and beyond to get us the equipment we needed.
Jennifer HStaff is very knowledgeable & accommodating . I can’t think of something to improve your services.
edgar bEverything went well.
Teresa WDrop off went just as smooth as our pick up on the other end. Super close to our house. Took less than 5 minutes to complete our drop off of the equipment.
KATHERINE ZThis location makes drop off very easy and fast!!
Stacey CLoved the service!
DONALD Fnot much, it was perfect: quick and courteous.
Richard GNothing. Val took care of me when I arrived in the rain. I told him what I wanted and before we could book it, another agent had it booked. Val gave me a bigger truck for and adjusted rate and mileage fee for same price as the smaller truck I had wanted. He even allowed me to use a dolly at no extra charge too. Excellent communication and assistance. I will definitely return to this location for my next rental truck.
MARGARET DExcellent customer service
Elizabeth JVal was sooo helpful!!
jessica qKind courteous, very helpful assisted with everything I was going to need to move my mom from Kentucky to Oklahoma
MICHELLE CVal was excellent, I have rented there many times and would definitely recommend this Uhaul location .
Kenneth BGreat staff, recommendation on things like getting the extra insurance. Etc
rachel WThe whole service was great, simple and on time. I will just say that they do their job very well.
Esniel CI recently rented a 26-inch truck, and unfortunately, my experience was not up to par. On the positive side, Derrick was extremely friendly and took the time to explain everything to me. However, the truck itself was not in good condition. It was dirty; there were crumbs from bread inside a Ziploc bag and more crumbs on the passenger side floor. Additionally, the engine light was on. While driving, I could feel that something was wrong—the truck was jerking, which made me feel unsafe. With the engine light illuminated, I was anxious about whether the truck would make it through my move. Given this experience, I will not be returning to this location.
KIARA PI’m a loyal customer, but the vans have needed maintenance the last couple of times. The van had severe front-end issues and was unsafe to drive. I called to report my experience, and the person explained that they inspect the vans after each rental. They didn’t before mine, and he never apologized for my experience. He said they would inspect for the following driver, which doesn’t help me. I hung up, frustrated. I hope they do better. This location is convenient, and the owners have been great.
MELISSA FThis is very easy and cool service..much better and its 24x7
MALLESH GThe people that work here are amazing and helpful
EVAN MHave open spots for income trucks. And good spots too.
Briana RVery good customer service and product served it’s purpose.
CHRISTOPHER HNothing…excellent customer service and quick in and out. Whole process was very simple
Christopher GGreat experience at this U-Haul location! The staff was friendly, respectful, and very helpful throughout the process. If I had to point out one minor thing, it would be that the guy directing me while backing up could improve his hand signals a bit—but that’s just me nitpicking. Overall, everything went smoothly, and I’d definitely recommend this location to friends and family!
MATHEW SDon’t lie with the gas level
JOSE MI understand sometimes equipment may not be maintained always as people are using it, had RR. Tire pressure low and a dirty floor in cab and rear of cargo van
RICHARD MFantastic customer service!!!
WILLIAM BExcellent service. Great truck.very convenient and easy to work with.
DANIEL SThe covered trailer I used, leaked in the rain which made the contents wet. If that could be sealed then it might help the next customer
CHRISTOPHER BVehicle reserved was not available. Alternate vehicle was not cleaned Dog hair and food wrappers in the cabin.
Ronald PThe owner and his grandson were professional, friendly, and helpful. Highly recommend!
Cheryl GThe equipment was well maintained and did well on the trip from KY to SC. However the truck was not vacuumed on the inside. Overall it went well!
CHRISTOPHER JVery professional, friendly, kind, and helpful. I have more than 3 to 4 time experience with them and I’m very happy all the time I recommended.
SADAF SGreat job
JUSTIN RInside of truck was not clean especially the floor
KENNETH Gyou guys did a great job. We didn’t have a problem. Keep up the good work, Leslie.
DEBORAH CVan had several service lights at rental. Wrong milage was recorded and fuel. They said they wouldntox it never did.
KELLY AI had excellent customer service from a wonderful knowledgeable rental agent.If I was rating my experience on a scale of 1 to 5 stars I would rate it at 5+ stars. Will definitely be using this location it's the best in town.
DAVID HVery very poor customer service. Older female owner was very rude, insulting, used slurs, unnecessary comments and profiling. She went out of the way to be just plain nasty for no reason the second I walked through the door. I will never use or recommend this location!
MARISSA HTrash and dolly that was not rented was in the trailer. Returned trailer and had to follow up multiple times to get them to do the receipt. reservation did not have insurance, but they charged me anyway.
JOSEPH FLeslie was very personable and professional, a breath of fresh air in my business experiences lately. She assisted me with my hook-up of a trailer to my car with my medical condition was very helpful.
KIMBERLY RGreat customer service from Jordan. Will definitely use again, as well as recommended to others.
DAVID RWe had a very positive experience and will continue to use this particular facility.
JOHN LVal was great to work with.
John MCustomer service was great. The man who helped me wss professional and kind. Passenger side seal us loose.
chris bthis location is GREAT and has a great customer relations. at this location there is nothing that need to be changed.
ALEX GWheels were so out of balance that it felt like the trailer was shaking apart @50mph. My 6 hour drive was hell
Richard SOutstanding support .. multiple repeat customer with this location... always great service
william pAt the pickup location The guy was very nice hooked up the trailer completely for me. I had to make an adjustment to my reservation and called the 1-800 go U-Haul and the lady was super helpful and very pleasant to talk to.
GARY OJust the truck was dirty outside, inside was perfect.
Jose AOwners are very good people and will work with you if you work with them.
RUSSELL SClerk who checked me out was nice and helpful. The guy who hooked the trailer up was horrible! When he checked the brake lights it was clear there was a problem but he was in to big a hurry to get back to the office and said they were ok. I could tell by his initial reaction there was a problem but he dismissed my question. The tail lights did NOT work at all. As he was hurrying off I tried to get him back but he ignored me and kept going. I only discovered the next day the issue with the lights but it to late for me to go back!
John L