Customer Reviews for Bluegrass Parkway U STOR IT

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bluegrass Parkway U STOR IT

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Eugene S.
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Three workers at the location, 2 GREAT, One grumpy enough that the other two apologized for his behavior.

Leighann D.
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Only dropped off keys at this location.

Angela S.
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We have used them multiple times. The equipment Has always been clean and reliable. The reason we always go back though is because of the great service. It's family ran. The grandson always goes above and beyond!

Cheris G.
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They overcharged me for miles after telling me that I would be reimbursed for any overmileage.

William T.
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Timely service for my early morning start. Everything was ready and the return was just as smooth as the pick-up. Big Thanks to the team at Bluegrass Parkway Location!!!!

Gregory S.
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Customer did not leave a comment.

SUSAN D.
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Customer did not leave a comment.

Hailey S.
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Customer did not leave a comment.

Bryce H.
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I'm sure of the name of the guy that was running the store, but he should get a raise- great guy- very helpful both pick up and return.

Mya K.
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Customer did not leave a comment.

Richard B.
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Very busy, well organized

Paul E.
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The young man was very nice and helpful

Steven H.
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The representative, Olin was excellent. He changed my truck day and time with very little notice. I would highly recommend this location for any future truck rentals.

Regina C.
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Customer did not leave a comment.

Maryann A.
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Customer did not leave a comment.

jahan R.
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Great service

Matthew G.
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Customer did not leave a comment.

dale P.
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Customer did not leave a comment.

WILFRIED L.
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Customer did not leave a comment.

Cecil W.
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Great customer service from the man who helped with the rental.

richard M.
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Great staff

dona A.
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the two people I talked with were friendly and professional. the rental was easy and the return was easy. the truck ran great

Robert C.
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I was overbilled. I returned the trailer at 3pm and they stated on the invoice it was returned at 6pm which was after 24 hours. The invoice needs to be corrected and I need to receive a credit.

SCOTT D.
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Awesome as always

BILL H.
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Attendant Very Helpful

Gilbert G.
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Customer did not leave a comment.

Tonia B.
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Need more newer model trucks for 10 footer

david james W.
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everything was smooth on their side. i actually made a mistake by forgetting to fill the tank and i already dropped the key by mistake

SHARON L.
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Customer did not leave a comment.

Dwayne C.
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Hello Sir thank you for your help.

Chris C.
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Customer did not leave a comment.

Lorra M.
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Customer did not leave a comment.

JASON F.
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Have more than one person working in the morning, my wait time was 25min long...

Philip R.
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Customer did not leave a comment.

Chris F.
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Great service and good equipment. I got charged and extra day (Labor Day) even they were closed and i could not bring it back.

Donald D.
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Wonderful experience! Thank you for making this easy.

DANIEL S.
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Customer did not leave a comment.

tim C.
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The young man working was nice and professional.

Samuel B.
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Customer did not leave a comment.

JASON F.
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This location treats you like family, greatest place on earth!!!!

WILLIAM S.
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The truck was in poor condition. Your to slam the passing your door to get it to close correctly because of damage to the cab. The check engine light came on upon return. The location was unwilling to negotiate return time because they close at 6:00 p.m. and my arrival was going to be at 7 making me pay for another day. A different rental company would have been only $5 more for much newer equipment. I only went with u haul for convenience. The interior still had mud in it from previous renter so I doubt if it was white down afterwards. Doubtful if I return.

Robert D.
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Customer did not leave a comment.

maryann W.
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Owen was so kind knowledgeable and helpful!!

Deborah T.
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All was good...no complaints

William P.
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Customer did not leave a comment.

Steven J.
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nothing, the young man provided fast, friendly, efficient service.

Sureshchandra S.
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Customer did not leave a comment.

bruce S.
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Superb customer support. Friendly people. Call ahead because they are busy, especially on the weekend.

FREDA M.
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I wish blanket were provided for free. But charged for them if you failed to return them.

Kory N.
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Customer did not leave a comment.

Charles O.
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Customer did not leave a comment.

stuart P.
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Customer did not leave a comment.

bill R.
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Customer did not leave a comment.

Richard B.
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Amazing folks!! I was supposed to get a trailer from another location, 6 hours later still no trailer, this team quickly got me on the road!

Pradeep G.
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Customer did not leave a comment.

Dwayne H.
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Customer did not leave a comment.

Cecil W.
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Customer service was awesome. Very personable and explained everything that I needed to know. He is a retired Army veteran.

Williams B.
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This is second time, I have rented from this location. Employees were always friendly and efficient.

STEVEN S.
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Customer did not leave a comment.

James M.
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I added a little oil was the only issue

Cathy B.
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Customer did not leave a comment.

Jeremy G.
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We were suppose to do an on line check in and there was no truck ready and available. There happened to be an employee there and he had to go inside the the gate to get a truck. He was surprised that we could even do an online check in. When my husband picked up the truck there was a dirty mask on the dash. With covid being a problem right now I do not feel like this was a sanitary or a safe thing. So then it made me question if the truck was even clean. Then the trucks headlights were falling out and not even shining on the road. It was dangerous to drive at night. We have always used uhaul in the past, but may be looking elsewhere in the future.

Derrek B.
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I received a call after 5 pm the day before my move saying the truck I'd reserved a week ago wasn't available, the replacement truck didn't have the furniture pads I ordered either

Billy S.
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Customer did not leave a comment.

Joseph C.
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Customer did not leave a comment.

JASON F.
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I've said it before I'll say it again, they treat you like family and it's the only place I'll go!!!

James W.
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Customer did not leave a comment.

KEN C.
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Great job.... We hadn't used this location in 2 years because in 2018 the U-Haul company rented a truck out from under us. We had the unit reserved for a month and went to pick it up (confirmation was done a week prior) and you guys rented it out from under us..no notification to us

greg G.
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Train employees to use computer system.

DAVID C.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

DAVID C.
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Customer did not leave a comment.

Lynne W.
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The uHaul online system is difficult to use. Additionally, when you book online, uHaul may switch the site you book and you are not informed until the last minute. It is VERY frustrating and inconvenient!!! My final pickup location was great.

Martha L.
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Feel I was overcharged for mileage. Dumb me should have checked myself. Also was trying to do the self service from my phone as indicated and the man told me not too it “screws up my system”. I told him he should have that service removed. He told me I should remove it. ???? It's not my service. He was very argumentative. Will not go to that place again.

DEMITRIA F.
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Everything was fine for me I was in and out and actually was given extra time for return which I didn't need but was satisfied. There was no parking upon return .

BRAD R.
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In this time of virus filled caos, the truck was extremely dirty inside and out. Not acceptable at all. I felt like I needed a shower half way through the move. And not from sweating. And $0.79 a mile. You got to be kidding..

PATRICK H.
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The employees at this location have piss poor attitudes. The woman in the office talked to me like I was stupid and the man that I dealt with was a racist.

DONALD M.
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I have used this location over the years and will continue to do so.

DAVID C.
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Customer did not leave a comment.

Jason S.
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The location was extremely helpful with locating the correct size truck. Thank you.

Patrice S.
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Customer did not leave a comment.

DAVID T.
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Excellent and friendly service

JOHN D.
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Customer did not leave a comment.

Jill K.
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Customer did not leave a comment.

TAMATHA F.
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Online reservation prices aren't honored. Was quoted one price online and charged twice as much in person. Inside the back of the van was dirty. NOT HAPPY.

Caroline J.
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Have someone at the front desk at the scheduled pick up time. We had to wait for someone to come.

Jason H.
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Better customer service. Clean vehicles.

ROGER M.
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Overall, very good experience. Customer Service was excellent.

Sean M.
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Nothing. The people there were great and very helpful. They made our moving experience much easier and better.

Tyler Z.
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Customer did not leave a comment.

James M.
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I was treated by staff very well and the truck was clean and what I needed for my project. It could not been a better experience. Thank you

jason F.
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I won't go to any other location but bluegrass parkway, THEY TRULY TREAT YOU LIKE FAMILY THERE.

Karlee C.
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The computer crashed so it took so much longer. Customers had taken double spots, so there was nowhere to park. Employee working in office was very friendly and apologetic for circumstances.

Christopher R.
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Customer did not leave a comment.

Curtis H.
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Customer did not leave a comment.

Miguel T.
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For a small fee, make training available to users who are going to drive with a trailer attached for the first time ever. I damaged my vehicle backing up onto the road. I live on a busy street, and it was extremely difficult backing up. Most drivers and not kind, and not considerate to people who struggle with a trailer.

Michael G.
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Attendant complained about what a mess things are, how he normally has 15 trucks but now has 42, gave me the keys to the wrong truck, etc. I don't care about how difficult your job is or how you can't handle it. I was the one moving and under stress and not your therapist to tell all of your problems to. Besides his attitude the rental was great!

Ahmed I.
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Customer did not leave a comment.

TAJA E.
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Awesome employees!

Alan K.
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Undermanned, poorly managed

No reviews have been submitted for this location.

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