Customer Reviews for Bluffton Street Antique Mall
(U-Haul Neighborhood Dealer)

200 reviews

25 Veterans Memorial Pkwy   Lanett, AL 36863

(334) 642-0011

Hours

  • Monday
    Closed
  • Tue–Sat
    10 am–4 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(334) 642-0011

25 Veterans Memorial Pkwy
Lanett, AL 36863

Services at this Location:

Hours

  • Monday
    Closed
  • Tue–Sat
    10 am–4 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

There's ALWAYS great customer service there!!!

Sondra M. 
Rating:
1.0

I was cheated out of my money due to miscommunication on the providers end

Zakyrus W. 
Rating:
5.0

Thank you perfect

Billy H. 
Rating:
4.0

Customer did not leave a comment.

James Mahoney M. 
Rating:
2.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Gentlemen that helped me out was great! Very helpful

brian W. 
Rating:
5.0

The gentleman that helped me was polite and professional. Without me asking, he help me hook up to the trailer and made sure everything was good to go. I've rented many Uhaul trucks and trailers over the years and this was the best service I've ever received.

Brian M. 
Rating:
3.0

Ok

Max W. 
Rating:
5.0

Awesome service as always

Billy H. 
Rating:
1.0

Not tell me that I'm not going to be charged for the days that they're closed and only be charged for the mileage that I use. Instead I was charged for all the days plus mileage. I left it on half a tank like I was told to I cleaned the U-Haul and parked it properly

lisa T. 
Rating:
5.0

I always have a great experience whe I rent from this location. I always try to use them when I can.

Collins H. 
Rating:
5.0

Customer did not leave a comment.

Dwayne B. 
Rating:
5.0

Customer did not leave a comment.

CONNIE F. 
Rating:
5.0

Customer did not leave a comment.

Byron Z. 
Rating:
3.0

The first location of drop off was a business that has closed down and this was WAY out of my requested area to drop off considering I drive a Ford F-250 and gas prices are ridiculous and I had to waste time and money going to another location to drop off.

Staci T. 
Rating:
5.0

Customer did not leave a comment.

JEFF M. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Guys were friendly and very eager to help answer questions.

Arnesha C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Thanks for everything.

Jonathan M. 
Rating:
5.0

Very polite and friendly.

Jack W. 
Rating:
5.0

Customer did not leave a comment.

Angela V. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Truck steering was terrible. Wandering all over the road.

Bedele C. 
Rating:
3.0

Customer did not leave a comment.

Sara H. 
Rating:
5.0

Thank you guys

Billy H. 
Rating:
5.0

Perfect service as usual from this location !

Billy H. 
Rating:
5.0

Customer did not leave a comment.

Bonnye C. 
Rating:
5.0

Customer did not leave a comment.

conrado M. 
Rating:
5.0

Customer did not leave a comment.

Marlon J. 
Rating:
5.0

Thank you for such great service again on short notice.

Kyle M. 
Rating:
2.0

Nothing.

Sherri R. 
Rating:
5.0

Customer did not leave a comment.

Justin F. 
Rating:
1.0

VAN WAS FILTHY WHEN RECEIVED AND TOOK PICTURES TO PROVE IT. MANAGERS WAS NO WHERE TO BE FOUND AND LEFT NUMEROUS MESSAGES TO DISCUSS RENTAL BEING DIRTY. NEVER RECEIVED A CALL BACK AND THEY CHARGED ME A CLEANING FEE OF $25.00 FOR A VAN TGAT WAS ALREADY DIRTY AND $10.00 FOR AN APPLIANCE DOLLY THAT WAS NOT THERE. WORSE UHAUL EXPERIENCE EVER, OVERCHARGED BOGUS FEES. VAM WAS FILTHY WHEN IT WAS PICKED UP AND NOBODY WAS THERE AND WOULD NOT ANSWER THE PHONES WHEN CALLED DAILY FOR A WEEK STRAIGHT. POOR EXCUSE OF A SO CALLED BUSINESS ‼️‼️🤗

Janelle M. 
Rating:
5.0

Customer did not leave a comment.

Diane G. 
Rating:
1.0

We had to drive 40 miles to a second location to pick up the dollies we reserved, never received nor was refunded for moving blankets we never received. When checking vehicle the site manager was more interested in her phone conversation with her past manager than actually checking us in. Then today, over a week later same manager calls me about the dollies that were on the truck when we checked it in.. very unprofessional, if we had other options we won't use this location again

Jennifer A M. 
Rating:
3.0

I did not interact with any employees. I did everything on my mobile device to avoid paying an additional $20 fee. It was disappointing that I would have to pay more to interact with an actual person. I had already paid $315 for a truck rental. That's a poor customer experience.

Koreyan S. 
Rating:
5.0

Customer did not leave a comment.

Collins H. 
Rating:
5.0

Nothing! Everything was Great!

ANTONIO P. 
Rating:
5.0

Customer did not leave a comment.

BRAXTON N. 
Rating:
5.0

Customer did not leave a comment.

Bedele C. 
Rating:
4.0

cleaner truck cab

CARL R. 
Rating:
5.0

Brakes on the 15 foot was hard to use

MALIKA L. 
Rating:
4.0

Customer did not leave a comment.

ZONNIE H. 
Rating:
5.0

Customer did not leave a comment.

Katie S. 
Rating:
5.0

I live in Cataula, GA. In order to pick the truck up, we had to drive an extra 20 miles. I set up the pickup in Columbus, GA. My experience in the past has been that I could go to one UHaul location and pick up all the equipment. I had to go to Lanett for the truck, then go back to Columbus to get the auto transport, then back to Cataula. This has been the most disappointing experience I have ever had with UHaul.

WANDA S. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Nothing! Everything was great

ANTONIO P. 
Rating:
5.0

Very helpful with the return process.

ANGELA S. 
Rating:
1.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

It was very perfect and professional

Lois G. 
Rating:
5.0

Customer did not leave a comment.

Bessie S. 
Rating:
1.0

Couldn't get truck. They were not ready to be checked out. No keys in any vehicle. Uhaul still charged my credit card anyways and somehow it is saying I checked out the truck. I'm sure there are cameras around there and the mileage and gas should tell you I dint have it. I never even completed the check in policy. I will NEVER USE UHAUL AGAIN..I promise you that. And I will not ever recommend yall . Took my money knowing I dint have truck. How woukd You even know how much to charge me until I subm it my milage and gas to you

Leslie G. 
Rating:
1.0

Customer did not leave a comment.

Suk Y. 
Rating:
5.0

They do not open until 10 AM on a Saturday so if you need a rental sooner on a Saturday, another location is needed.

Gregory D. 
Rating:
5.0

Just stay doing what you doing every day be kind friendly and courtesy.

Randy W. 
Rating:
5.0

Customer did not leave a comment.

Kavette L. 
Rating:
5.0

Make sure the trucks are cleaned for the next family

Quentinna J. 
Rating:
5.0

The best there is !

Michelle K. 
Rating:
3.0

Customer did not leave a comment.

Larry H. 
Rating:
4.0

Customer did not leave a comment.

shawn J. 
Rating:
2.0

I reserved a trailer, 24 blankets and two furniture dollies. The pickup location did not have any blankets or furniture dollies. Attendant stated that "this morning was the first time he had seen the reservation," but the reservation had been made four days prior.

SAMUEL P. 
Rating:
5.0

Bluffton Antiques was great on short notice when my original pickup location in LaGrange GA chose to not comply with their published hours of operation. The UHaul Regional Service folks in Columbus were very helpful in locating the trailer alternative in Lanett. Classica was awesome! The UHaul at Rapid Auto Sales in LaGrange was chosen specifically for their equipment availability and the fact that they were open on Saturday. As a result, after 3+ hours and 4 UHaul locations trying to locate the 2 dozen packing blankets I had reserved, we had to load the trailer without them. Three small tables were damaged as a result. Very disappointing.

Scott W. 
Rating:
2.0

This was not our choice location we were sent there after an hour at our original location. Truck wasn't there was on phone 45 min. Trying to find out why and then routed here. Customer rep was excellent. Apologized and was very understanding. But overall experience not so good. This locations box sits directly in sun at 5;00 and was so hot you could barely touch it. We had to enter all information again on app in 97 degree temp.needless to say we were stressed.

John P. 
Rating:
5.0

Customer did not leave a comment.

Leshawn H. 
Rating:
1.0

There is not a person on site at this location & you have to use your phone & the app. I'm all for modern technology & not having to deal with people but the code they give you to get the key isn't the correct code. Since there isn't a person onsite, you have to talk to someone through the app. They give you a phone number to call & for me the & the other person I was with the call wouldn't go through. It would ring & hangup immediately. Finally the lady that owns the antique store showed up (30 minutes past her opening time & with no response on her phone either). She called the guy who owns the Uhaul part of the business. He said they have continued to give out the wrong code after he has told them to change it. If you are going to have offsite businesses, you need to have a good contact number for someone local that people can get in touch with. We stood outside for over an hr doing the online chat & trying to use the wrong code. This place was a joke.

Kristy B. 
Rating:
5.0

Customer did not leave a comment.

Connor O. 
Rating:
3.0

Truck was filthy. I had to drive 30 minutes to pick it up because it was not available at my location after I ordered it. Gas was super low in the truck. Truck drove great, just had to get past the cigarette smell. I am very un happy with my initial experience.

Luke D. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH R. 
Rating:
5.0

Customer did not leave a comment.

kyle M. 
Rating:
2.0

inside of truck was dirty. didn't have handtrucks, dolly, pads or straps to rent. truck looked like it had been there a while - probably why we had a blowout. staff was pleasant enough.

chris B. 
Rating:
5.0

Terrific and accommodating service. This location appreciated my business and made me feel like familty

CLAUD M. 
Rating:
5.0

I appreciate your help I will send you more business

Alicia F. 
Rating:
4.0

Customer did not leave a comment.

christopher P. 
Rating:
5.0

Customer did not leave a comment.

Tarean S. 
Rating:
3.0

Make sure no ants are in the truck. Make sure the walls and floors are clean. Because my mattress got black from the walls and floor.

mary T. 
Rating:
5.0

Customer did not leave a comment.

jerome T. 
Rating:
4.0

Customer did not leave a comment.

Kayla G. 
Rating:
5.0

The gentleman that checked me out was fantastic.

Terri H. 
Rating:
4.0

Customer did not leave a comment.

Laura A. 
Rating:
4.0

Staff at the location very helpful, even offered to park the trailer for us.

David B. 
Rating:
4.0

change oil light was on when I picked it up. the gentleman was nice that helped

dianne R. 
Rating:
3.0

This was about 25 miles further than my reservation. The location was poor but the people were friendly and helpful. The location in Auburn was more convenient but the Auburn location had a owner, based on this name tag, that was really bad

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Sonmi E. 
Rating:
2.0

Rated below average because we had to go 20 miles outside of our route to pick up the truck (dont know why). On the way back from AL to FL we had a flat/damaged tire on a Country highway. The tire was so damaged and worn out that a blow would have happened if we didnt stop to check it out. Waited for about 3 hours for someone to replace it with a new one. Got back to Florida 4am. Was NOT the best Uhaul experience.

jerome T. 
Rating:
3.0

Customer did not leave a comment.

Terry R. 
Rating:
5.0

Customer did not leave a comment.

Collins H. 
Rating:
4.0

Customer did not leave a comment.

Betty A. 
Rating:
5.0

Customer did not leave a comment.

Everette W. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
1.0

Extremely old and one of the tail lights out on the unit extremely dissatisfied.

CRAIG L. 
Rating:
5.0

Customer did not leave a comment.

Collins H. 
Rating:
5.0

I really like renting from this location Ivan always takes care of me and limits my worries. Great location to rent a uhaul

Collins H. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Collins H. 
Rating:
5.0

Customer did not leave a comment.

Samantha H. 
Rating:
5.0

Customer did not leave a comment.

RUTILIO G. 
Rating:
5.0

I received great service at the rental location. They even waited past closing for me. My brother was found deceased that day and we had to move things immediately. I thank them for great service.

Larry D. 
Rating:
5.0

Great service

harold C. 
No reviews have been submitted for this location.

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