Everything was good with the location except after disconnecting the trailer from my car he was busy with his other work and said he would check me in on his Ipad later but apparently forgot to do so. So UHAUL called a day or so later and interrupted my day and made me nervous someone had stolen the trailer and I would get blamed for it.
KEVIN R
Customer Reviews for BMR Polish & Detail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was fine. Slight change in truck I had reserved, but was offered a larger truck at the same price and everything worked fine.
mike pBrandon was very knowledgeable! We enjoyed working with him!
Marty HVery friendly and helpful would for sure recommend
Samantha DTruck was dirty The mileage was a correct The gas cage was a correct. Had it fixed by the staff on site and still got charged for what I didn't use
Joseph MHe was nice has excellent customer service went above my expectations
lara DI said the personnel were helpful, but we dropped off at midnight and no one was there. But everything went great.
JAMES IThe mirror on truck was cracked and marked. There was some dirt in the truck. They key lock box came off in my hand. Nothing with BMR, but the app puck up asked for things I was unaware I needed!
Carl BI walked into their building and was not greeted by anyone, after waiting for 10 minutes I walked out into their bay where they were working on a vehicle. I waited even longer then yelled at them I was here to turn in a trailer. The person said just drop it anywhere and leave. Never offered to help me at all. I have used Uhaul several times and have never been treated like this.
JAMES BEverything went well.
Allen SDollie was not in the truck and the back was open when we picked it up
susan BIt was my first time and it was very nice the people were nice and it was fairly easy I may use again in the near future thank you for everything
Bonnie SNothing I can think of, Everything was great,
Sherry SIt was after hours so we didn’t encounter any staff.
Deehan CI have an issue with this whole rental experience. I have rented several times from Uhaul. I needed to rent a truck from Godfrey Illinois to drive to Jacksonville, but the rental pick up was in Jerseyville, which caused me to have extra miles on my drive. I needed to return my truck to Jacksonville, but u-Haul insisted I return the truck to Chapin , which would cause even more miles. Returned my truck in Jacksonville therefore I got charged an extra day for not returning to the location U-Haul chose even though it said it was not required on my rental and also got charged the extra miles because I had to pick up in Jerseyville instead of Godfrey.
Elizabeth BExcellent people on E Spruce in Jerseyville
Christopher HNothing I was great
Dorothy LGreat customer service
Greg BEasy to get on line and set it up, pick up was easy and painless. Friendly employee for pick up
Peggy HPick when the business is open.
Robert SWas dark and not well marked but truck was dropped off early no one was there to help assist drop off
robert rThe customer service was excellent!! The girls at the service desk at the Clearlake location in Springfield il were wonderful!! Please let them know they were very much appreciated for everything!!
Danielle WVery easy to deal and very quick and attentive. Little short on blankets and misc. moving supplies (boxes and tape).
David SFast and friendly service no complaints Thank you
Chris BThey disconnected and did the check in. Friendly and helpful
CHRISTOPHER GGreat Service.
Rock DGreat Service/Experience! Thanks Brandon!!
Len KBest place to rent a uhaul best customer service u could ask for and overall great guy to do business with 5stars 20/10
Joe HIt was easy to figure out.
Alexanandrea MBrandon was kind, professional and friendly and answered all my questions. Location is convenient and I had no problems with the truck, the appliance dolly, or the trailer I rented. Thank you! I will definitely rent from here again.
Teresa MBrandon went out of his way to get us a trailer at his location.
Catherine CBest uhaul dealer I’ve ever have to deal with 100/10 great customer service and just great owner
Joe HClean the uhaul first and inspect it before renting it out
Jennifer DUhaul moved my pick up to this location at the last minute. It was 30 miles further than my requested pick up location. Also they changed the size of my truck last minute to a larger truck than needed. Both of these issues resulted in additional expense.
SEAN EAll was good. Not a big fan of the lock box and i did not have to use as owner was there. But i understand the convenience for many
howard sAwesome every step of the way, BMR was great!
Steve TI don't know I was very satisfied with the experience first time using uhaul
Sharron SNothing
LOREN CNothing everything was great
John sVery friendly and gave info on trailer tips when driving.
RICHARD M