Customer Reviews for Bob Griffin & Sons Inc
(U-Haul Neighborhood Dealer)

233 reviews

3957 Main St   Warrensburg, NY 12885

(518) 623-6205

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(518) 623-6205

3957 Main St
Warrensburg, NY 12885

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

there is no jack on the trailer so it must be lifted on and off the hitch. this can be hard to do for some people.

ROBERTJOSEPH F. 
Rating:
4.0

NICE PEOPLE

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

JAMIEJ D. 
Rating:
5.0

Customer did not leave a comment.

Lawrence L. 
Rating:
5.0

Customer did not leave a comment.

Joyce O. 
Rating:
5.0

Customer did not leave a comment.

DONALD T. 
Rating:
5.0

Attempted to do a return trip to Griffin's in Warrensburg, less than 1 mile from my house. Griffin set it as requested. Got a call from U-Haul Albany on Monday saying I could not do that and had to pickup and drop off in Hudson Falls, 30 miles out of my way. Talked to U-Haul on Tuesday and they set it up as a one trip from Warrensburg to Queensbury at $115 per day vice $19.95. When picking up the vehicle on Friday I had to call U-Haul Albany to set the trip up as I initially requested.

THOMASMICHAEL D. 
Rating:
5.0

Rob is always helpful when I drop off a trailer. I have yet to rent a trailer from Rob because he is actually close to the destination of my trips. I haven't had a need to move items in the other direction but I expect he would be just as helpful if I did rent through him.

James D. 
Rating:
5.0

Nothing. Friendly, courteous, helpful and a great value for the money.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

SHERRI Q. 
Rating:
5.0

The owner was extremely helpful getting me the right equipment for the job. I would definitely use him again

GEORGELOUIS D. 
Rating:
5.0

Quick, efficient pickup and drop-off. Truck was as advertised. Rob was pleasant and informative. Great experience.

MICHAELJOHN M. 
Rating:
5.0

Nothing Everyone was very friendly and

LOUISVINCENT G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMW H. 
Rating:
4.0

Customer did not leave a comment.

EDUARDO JR M. 
Rating:
4.0

Moving is very stressful. I booked a guaranteed truck from a location that wound up being different from the location where I picked up the truck. It was all fine in the end, but I didn't know where I would be getting the truck from until around 5 pm the night before I was picking up the truck. It would be good if uhaul could update this process to give renters a little more confidence that the thing they've reserved will be where it's supposed to be when it's supposed to be there.

Lea K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

The staff at gruffin and soms were excellent.. They were friendly,informative and even helped hook the trailer up.. smooth and easy transaction..

MICHELELEE B. 
Rating:
4.0

Customer did not leave a comment.

Dan D. 
Rating:
4.0

Great service! Very pleased with the trailer, hookup, paperwork. Everything went very well. Returned the trailer the next morning with no hassle. Emailed the receipt. Did not even have to go into the office. He was in the yard, unhooked me, checked to make sure I was happy and we shook hands and I left. Super simple.

JERRYDEAN P. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

DENNISJ M. 
Rating:
5.0

Customer did not leave a comment.

TAMERLANEJ F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

FREDERICKMEADER G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

Very helpful. Clean and well maintained equipment. Process was very easy.

GLENNCHARLES B. 
Rating:
2.0

The gas level was below 1/4 tank when I got in the truck and on the agreement it was marked between 1/4 and 3/8 - the rep asked me where I was heading and I told him it's was about 45 mins away - he then told me that I should get gas in town so I don't run out - it didn't not occur to me that the contract was different that the actual because i was in a hurry and it was a long day for me and I was also running a little late for a meeting - so while I was frustrated that the gas was low and now I ha e to put gas in before I can even drive 30 miles it didn't register with me that I would have to potentially pay for something I didn't use - I returned the truck yesterday with a little bit more than i left the truck and I marked the return agreement with the amount of gas that would show it did not need more - please let me know that this is received by and is acceptable - thank you and have a nice day - Tom Ryan

Thomas R. 
Rating:
3.0

Customer did not leave a comment.

Samuel K. 
Rating:
5.0

Friendly and helpful

Edward R. 
Rating:
5.0

Customer did not leave a comment.

TAHSEENR H. 
Rating:
4.0

Customer did not leave a comment.

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

george S. 
Rating:
5.0

Customer did not leave a comment.

TABORCLYDE D. 
Rating:
5.0

Offer pickup trucks at this location including More Trailers

ROBERTALLEN G. 
Rating:
5.0

Very nice people very professional you're lucky to have them

James B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH C. 
Rating:
5.0

Customer did not leave a comment.

Joan B. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

AMODIOD D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHA C. 
Rating:
5.0

Customer did not leave a comment.

WANDAM O. 
Rating:
5.0

Top notch service! Helped hook up the trailer and explained all features since it was our first time using a car carrier. Can't improve protection.

ELLENY M. 
Rating:
5.0

Customer did not leave a comment.

ROBERTS J. 
Rating:
5.0

everything was great fast and easy. only one thing i forgot to mention to the agent is that while driving the battery gauge was dropping from the regular mark that its suppose to be at. i would suggest that they look at the battery or the alternator before renting the truck again to someone new. but other than that everything was great.

Yamileth E. 
Rating:
5.0

Customer did not leave a comment.

DAVIDFREDERICK S. 
Rating:
5.0

nothing

WILLIAMJ K. 
Rating:
5.0

Everything was as needed, and ready for use. Staff was meticulously removing ice and snow when I arrived for pick-up. Thank you Rob, you run a good business. Bruce Robbins

BRUCE R. 
Rating:
5.0

Rob was professional and polite getting me out of there with a trailer very quickly!! Going back in a few weeks to rent another trailer.

LAWRENCE D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMR JR S. 
Rating:
5.0

Amazing customer service!!! Thank you for all your help Bob!!

CHRISTINAL L. 
Rating:
5.0

Rob and family's new facility is very nice and they are always helpful.

James D. 
Rating:
5.0

Customer did not leave a comment.

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

FRANKMICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

RON F. 
Rating:
5.0

Customer did not leave a comment.

RICH R. 
Rating:
4.0

Customer did not leave a comment.

Kristine G. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Everyone was so helpful there..

Catherine W. 
Rating:
5.0

Customer did not leave a comment.

BRIANGREGORY K. 
Rating:
5.0

The whole process was very easy.

Rick S. 
Rating:
3.0

I was assisted by a friendly help desk person to change my return location! She was very helpful!! Leif

Leif A. 
Rating:
4.0

Owner/operator was very helpful and met me in the yard to uncouple my trailer for me. Plenty of room to maneuver and park my trailer. Generating a receipt was something of a challenge and took about 20 minutes to print out. I'm retired so this was not a big issue for me.

Craig W. 
Rating:
5.0

The U-Haul 24/7 self service is a disaster! The website kept crashing and had to submit information more than one time. Getting all the way to the end only to crash again. Then trying to call the 1(800) number numerous times only to keep being told there is technical difficulty and disconnecting each time. The owner went above and beyond and came in, on his businesses day off, to assist me. Never again will I do the 24/7 feature, was a complete inconvenience and I lost 2 hours of my time having the truck.

Casey J. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
4.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
4.0

Customer did not leave a comment.

Garry T. 
Rating:
5.0

Customer did not leave a comment.

BRUCE F. 
Rating:
5.0

Customer did not leave a comment.

Kara T. 
Rating:
4.0

Customer did not leave a comment.

Louis N. 
Rating:
5.0

The only thing is we could not use the blankets we paid for because they smelled of smoke so bad... the dealer had a bad fire last year so it's not his fault but we paid for them and could not use them

Rhonda B. 
Rating:
5.0

Customer did not leave a comment.

SEAN L. 
Rating:
5.0

Customer did not leave a comment.

JAMES N. 
Rating:
5.0

Customer did not leave a comment.

Marc C. 
Rating:
5.0

Customer friendly and very accommodating and professional.

steve P. 
Rating:
5.0

Rob was very helpful and made returning the trailer in very easy.

James D. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
4.0

Very nice people took time to educate me on equipment

SCOTT L. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

I could not be more pleased with my rental from Bob Griffin U-Haul in Warrensburg NY. The truck worked great no problems at all. It was clean and neat and The paperwork took no time at all to complete. I would highly recommend Bob Griffin U-Haul!

Ann L. 
Rating:
5.0

Customer did not leave a comment.

Barbra G. 
Rating:
5.0

Customer did not leave a comment.

robert P. 
Rating:
5.0

Customer did not leave a comment.

Seth W. 
Rating:
5.0

Great service. Very friendly.

William S. 
Rating:
5.0

Customer did not leave a comment.

Lance B. 
Rating:
5.0

The gentleman who assisted me was helpful. His business location was undergoing renovation after significant damage from a fire but he was still available to handle my return during his regularly posted business hours.

James D. 
Rating:
4.0

Customer did not leave a comment.

Cathy M. 
Rating:
5.0

Customer did not leave a comment.

adam P. 
Rating:
4.0

DIRECT MORE TRAILERS & TRUCKS TO THIS LOCATION FOR LOCAL & ONE WAY RENTAL.

ROBERT G. 
Rating:
5.0

Drop off location was a temporary location due to a recent fire but no problem returning the truck. Gentlemen was helpful and I am just waiting to see my deposit credit returned for this rental return.

ann L. 
Rating:
4.0

SEND MORE TRUCKS & TRAILERS TO THIS LOCATION FOR GOOD RENTAL COVERAGE OF THIS AREA. WARRENSBURG IS THE GATEWAY OF THE ADIRONDACKS. NEW STORE OPENING SOON!

ROBERT G. 
Rating:
1.0

The location was hard to find. There was construction everywhere. Not to mention, once again, We specifically requested a uhaul in Glens falls. We were forced to travel about 20 miles out of our way, and we were forced to pay for it! Uhaul also expected us to travel an hour back and return the uhaul, and you were going to charge us another $25 for that!!

Joshua R. 
Rating:
5.0

Nice fella who ownes it.

bradley W. 
Rating:
5.0

Very helpful and patient. I appreciate the level of professionalism and guidance Bob Griffin & Sons gave.

Lydia K. 
Rating:
3.0

Customer did not leave a comment.

ROBERT O. 
No reviews have been submitted for this location.

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