Customer Reviews for Bob Harper Ford Inc
(U-Haul Neighborhood Dealer)

120 reviews

45 Commercial Dr   Vienna, IL 62995

(618) 658-8027

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed

Services at this Location:

Contact Us

(618) 658-8027

45 Commercial Dr
Vienna, IL 62995

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
3.0

Customer did not leave a comment.

Penny H. 
Rating:
5.0

Thank you for the great U haul service!!

Dianna S. 
Rating:
3.0

have a sign on the office door to use for Uhaul. Plus office hours.

RHONDA T. 
Rating:
5.0

Service was friendly and efficient.

Dallas J. 
Rating:
3.0

While the inside of the cab was clean, the inside of the cargo area was filthy. Dirt and mouse poo was everywhere. I didn't inspect the inside myself and just signed off on the condition as fine, so I'm partially to blame, but it is definitely something that needs to be checked on next time on the company's end.

Joshua M. 
Rating:
5.0

I can't think of anything to improve the service or hardware, everything went smoothly.

Johnathon M. 
Rating:
1.0

You guys overcharged me for a day when I dropped it off at 8:00 a.m. at a place and they checked it in at 1:30 and you guys overcharged me so I'm not very happy with the company because I asked the girl that I left the keys with at quality customs and Waterloo Illinois if I was good because they didn't get there till 8:00 and then I got charged $40 for having an extra day which is b******* so I will probably never use U-Haul again and I tell everybody that I run into to boycott you because I do not know what kind of business you guys are running but you're ripping people off and it's a sad time when it's the coronavirus and a lot of people don't have money and you're ripping people off you're stealing so I don't have nothing good to say about you all you guys are rip off artists when people are honest and bring their truck in at 8:00 when the place did not open till 8:00 anyways me and my wife were there at 7:30 in the morning because their app on the internet says they open at 5:30 but anyways not the point point is U-Haul you guys overcharge me and I want my money back

Brian C. 
Rating:
5.0

Customer did not leave a comment.

chad D. 
Rating:
4.0

Customer did not leave a comment.

ROBIN W. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
3.0

Customer did not leave a comment.

raymond H. 
Rating:
5.0

Customer did not leave a comment.

LARRY C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

GREG R. 
Rating:
5.0

Great folks easy in easy out

JAMES W. 
Rating:
3.0

Separate the UHaul rental from the car dealership.

Lance B. 
Rating:
5.0

Customer did not leave a comment.

Billy C. 
Rating:
1.0

Don't overcharge and provide prompt customer service.

Tara M. 
Rating:
5.0

Customer did not leave a comment.

JANICE R. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
3.0

Closed for the holiday. No personal contact.

Lex H. 
Rating:
5.0

They were such a big help as in hooking the trailer to the truck and making sure everything was good to go for my safety.

Bob F. 
Rating:
4.0

Customer did not leave a comment.

Laura A. 
Rating:
5.0

Customer did not leave a comment.

Carl S. 
Rating:
5.0

When I turned in the truck, it was on the third day. Thinking the drop off location closed about seven o'clock, so I got there after five thirty by a couple of minutes. When I arrived the next morning, the paper work was completed and I questioned the forth day charge and explained what I was told at the Clare location. At this point, I was told that U-Haul did have that policy, the man in Vienna, IL, called his representative from U-Haul and was told this was not a policy of U-Haul and never was their policy. I am not happy with this event, I feel that I was told that I would receive an adjustment, from the location where I rented the truck.

raymond H. 
Rating:
5.0

The folks at this location are always pleasant and professional.

Samuel B. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
4.0

Customer did not leave a comment.

Chad W. 
Rating:
5.0

This was a wonderful experience, I've never gotten service so thoughtful and genuine before, really makes the moving process that much easier. A wonderful team!!

Bryce D. 
Rating:
5.0

Customer did not leave a comment.

david A. 
Rating:
5.0

Customer did not leave a comment.

Rick R. 
Rating:
3.0

Customer did not leave a comment.

Jerry J. 
Rating:
5.0

I was surprised that the truck had so much body damage to it when we picked it up. It was all documented, and not a problem, but overall I felt the condition of the truck reflected poorly on U-Haul as a company. My family has used U-Haul many times in the past and the equipment has always been well maintained and showed a pride in your product.

Shirley G. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

Every one was so friendly

Jose G. 
Rating:
3.0

The drop off car dealership in Vienna Illinois was a typical guy Hangout that looked like it hadn't been cleaned in months.

BONNIE H. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

sam B. 
Rating:
5.0

No issues, everything went great. Harper's was excellent and will use them again if needed.

TOM C. 
Rating:
5.0

Patty from Uhaul in Springfield Illinois was the rudest person I have ever done business with. She hung up on me and did not hardly make an attempt to solve my issue. Everyone else I did business with was awesome though!

rogie G. 
Rating:
5.0

Customer did not leave a comment.

BEN Y. 
Rating:
5.0

Unfortunately I had to drive an additional 40 miles further to pick up the uhaul. The place I originally reserved it for, called me 2 days before to let me know it was not available.

Eric J. 
Rating:
5.0

Customer did not leave a comment.

Kelsey C. 
Rating:
5.0

Customer did not leave a comment.

Luke R. 
Rating:
4.0

No issues with pick up of equipment at all. Very courteous staff.

David B. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
3.0

I had difficulty returning my truck because the dropoff location was closed and the Uhaul site wouldn't let me enter my location. I had to call Uhaul, but everyone I spoke to was super helpful (especially Barbara) and I was able to get instructions for dropping off the equipment. I really appreciate the level of customer service I received from Uhaul during my move. Thanks, Uhaul!

Shirley G. 
Rating:
5.0

Customer did not leave a comment.

david A. 
Rating:
5.0

Nothing you all was very nice

Carrie E. 
Rating:
5.0

I had alot of trouble, I made a reservation to pick up in paducah on sat. I called to see if I could upgrade from 10ft to 15ft,said no problem pick up at 12. I checked my uhaul later an time was changed to 3pm. Called back supposedly fixed,I go back on and time fixed but truck changed to 26ft. That was wrong called again and told truck not available, when it just was ok.finaly a nice young man named Ron,found me Harper Ford,they were great. It was a 2hr headache to get to all good.

Iris H. 
Rating:
3.0

The dealership was closed when we arrived, as we expected. Had to get phone assistance to obtain the key to the vehicle.

Rex D. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
4.0

Customer did not leave a comment.

FRED M. 
Rating:
4.0

Customer did not leave a comment.

Randall M. 
Rating:
4.0

Customer did not leave a comment.

Sheila K. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
3.0

Granted, this person had no knowledge of what the reality of my situation was, and was simply looking at the numbers, so no fault there, but professional he was not. It was the reaction of a person trying not to go off on me. And ignoring what the person with me said in regard to the pick up place falsifying data, is agitating to say the least. Again, disclaimer: I have no documentation of this. I can't prove it. So if uhaul wants to dispute it I can't do anything about it. Lesson learned. Never again.

James M. 
Rating:
5.0

Great service thank you

Brian B. 
Rating:
3.0

Limited hours on the weekend, no one to assist in returning the trailer. Took a long time to figure out how to do everything on line and get someone on the phone. Once you talk to someone, the person was very helpful.

DWIGHT M. 
Rating:
4.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

PAULA B. 
Rating:
5.0

Very good

PAULA B. 
Rating:
5.0

Customer did not leave a comment.

FRANK W. 
Rating:
5.0

Customer did not leave a comment.

BASIL D. 
Rating:
4.0

Customer did not leave a comment.

Cheryll C. 
Rating:
4.0

They went up and beyond . Very helpful.

LINDA H. 
Rating:
3.0

I dropped off the trailer after hours, but everything was fine - there was a space to park it, etc. - and they had a drop box.

Charles E M. 
Rating:
5.0

Customer did not leave a comment.

TERESA H. 
Rating:
3.0

Uhaul needs to employ someone regionally to move rental unites to the reserved location. This would give a more customer centric experience.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
2.0

I live in Mo. I had to pick 10ft. Uhaul in Vienna the place was nice just driving so far to pick it up was not what I expected.

linda B. 
Rating:
5.0

Customer did not leave a comment.

TAMMY P. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA B. 
Rating:
5.0

Very friendly. Excellent service

TAMMY P. 
Rating:
5.0

They were very nice and efficient. I can't think of anything to do differently.

Mary C. 
Rating:
3.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Appreciated the service so convienent to our location

conni D. 
Rating:
5.0

Went out of their way to accommodate our requests.

CONNIE D. 
Rating:
5.0

Everything went well!!

Bill W. 
Rating:
5.0

Customer did not leave a comment.

Bill L. 
Rating:
3.0

None

William R. 
Rating:
3.0

Please make sure the ash tray is cleaned out. For a non-smoker, a dirty ash try is gross.

MARK O. 
Rating:
3.0

Customer did not leave a comment.

JAMERS D. 
Rating:
3.0

Customer did not leave a comment.

Mark L. 
Rating:
3.0

Truck size requested and promised to be on hand was not provided, although larger truck at same price was-not notified of this until pickup. Truck leaked severely--all floor items soaked. One item that could hold water had 3/8 inch of water in it.

KEVIN P. 
Rating:
5.0

Have never had a problem w u haul. Will use them again if need to

BRIDGET T. 
Rating:
2.0

the person that handles the u-haul rentals was extremeley late to arrive to work even though our appointment was for 8 am.

RACHEL H. 
Rating:
4.0

There location needs to be mark better. Had to drive around the u-haul area to find parking lot.

PENNY L. 
Rating:
5.0

Kelly Harper was great and very helpful. Highly recommended location.

WILLIAM T. 
Rating:
1.0

All employees at this location should be U-Haul trained. I was charged an additional day because your employee could not check me out properly?

ROLANDO S. 
Rating:
4.0

Make sure the drop of off place is notified ahead of time. Drop off place had no room. Had to drive way out of way to another place to drop off the equipment. This has happenedto me twice.

DONALD B. 
Rating:
5.0

Good people to work with..

HOWARD S. 
Rating:
5.0

Customer did not leave a comment.

BAMBI S. 
No reviews have been submitted for this location.

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