I'm confident I'm not the first person to complain about this location. This place has a little fuel scam going. I picked up the van with an 1/8th of a tank and returned it as such. The proprietary added a fuel charge of $30 and a $14 surcharge. When I returned to question him about it he produces a picture of the fuel gage at 1/4 which he claimed to take that morning. When I produced the photograph I took before departing with the vehicle it clearly shows 1/8 of a tank. He told me to call customer service. Nice scam they've got going there.Jeffrey B.
Customer Reviews for Bobbys Convenience Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your fuel policy is ridiculous. The customer has no way of knowing exactly how much fuel to put in a vehicle after use. If you don't put in enough fuel you will be extremely overcharged. Will not use U-Haul ever again.Justin L.
The agent is not friendly at all, and he looks not interesting to deal with customers .Tarek H.
Customer did not leave a comment.FARAZ A.
Customer did not leave a comment.Rathish L.
Customer did not leave a comment.Andrea P.
Great location to pick up. friendly service. The back of the van was not swept clean.Jim P.
Better communication for pick upAmethyst A.
They charged me $15 coverage while I don't need Coverage since I have my insurance. It's scam because they didn't tell there is $15 coverage even they didn't ask if I need it or not.Tarek H.
Customer did not leave a comment.John B.
Charged me for insurance which I did not consent to. While making reservation online I opted out of it. I do not know what happened as when he did the check in for me the guy opted in without asking me for the consent.Kishan M.
The smelled really bad, previous use had something spilled and was never cleaned. The engine had something wrong and used up twice the amount of fuel. Windshield wiper blades need to be replaced and tires worn out.Orest W.
Customer did not leave a comment.Malgorzata K.
The computer was down and the guy behind the counter was very little help. When I called the uhaul number I was transferred 3 times and then sent 2 links that were the least helpful I have ever had in my life. Worst experience I have had at a uhaul.Mark K.
Brake, tail & reverse light bulb was burnt out. Uhaul service Mechanic came within an hour to repair it.victor G.
They were unable to open lockbox & retrieve key. I had to wait 30 mins to get the van.Muhammad I.
Air in tire was low prior to rental. The attendant at location told me they only rent the trucks and I should go to a gas station to fill air. Attendant did not know anything about the trucks and only able to do a rentalErrol S.
This had nothing to do with the location, but U-Haul Service itself. The truck I rented had a temporary paper license plate taped to the back window from Arizona that was dated 04/04/2022. This resulted in me getting pulled over by the police in Ontario for suspected illegal activity as the paper plate looked suspicious and could not be verified. It also had an older date on it and the police questioned whether it was valid. I returned it earlier than usual because I didn't want to get pulled over again.Katherine K.
Make sure the rental is clean and serviced. I had to vacuum up glass shards in the cargo bed before using it and the low tire pressure light was on once I got the vehicle. Customer service rep also did not know how to open the lock box and did not really care about how long he was taking.Patrick T.
poor customer service, charging money for using credit card.too bad No option for cash.Braiamh E.
Crappy service and long wait times.Kunvar K.
Self pick up app doesn't work. Pick up site is sketchy...not sure if I can trust them...shady convenience store. No one that I can call for issues when pick up wasn't going well. Will not use again!Derek M.
Vehicle was not clean and it was stinking There was engine light due to tire monitoring systemRadhey G.
Terrible experience. The van had no gas in it when we picked it up. The tire pressure light was on. There was no dolly in the truck despite ordering one in advance. And there was no padding available for moving, despite ordering those in advance. Overall, I did not feel safe driving the van provided. Very disappointed with Uhaul, especially because it was not a cheap purchase.Nathan C.
Customer did not leave a comment.Houmam Z.
Worst experience ever demonstrated by a service provider. I reached before my pickup time and still the rental was handed over to me 30 minutes past my scheduled time since it was covered with snow and tires were stuck in the snow because it was not cleaned. After I parked at the spot, as mentioned on the uhaul mobile drop off instruction, the location manager/owner Bhavin Shah, called me from his personal number and yelled at me since I put it in same spot and advised me never to book uhaul from his location. Never take a uhaul from this location, this location does not deserves uhaul's business.Gurpreet Kaur G.
Found vehicle with a used mask inside from previous occupants. Inside was covered in winter grime. The outside was also dirty. Therefore the pre rental inspection was nearly impossible to do. The fuel reading level was inaccurateMichael R.
I'm not happy about the hidden fees.Laura K.
Customer did not leave a comment.Lynda L.
Problem was online it was showing 39 cents per km but when we rent it and final receipt is showing above 57 cents per km.Prajot R.
Renters beware!!! Used U-haul many times before but this was worst experience ever. Will consider Home Depot next time. Had reservation for a van for $19.95/day for 15 hrs. As now you not getting contract, couldn't check the fuel level. Couldn't see odometer as message that tire was low covered it. It was 1/4 of a tank in a vehicle. Before pulling out I told them about the tire so they said to add some air. I added full run of compressor so tire didn't look flat anymore but still the message was covering odometer. I got couch from Scarborough to Mississauga. Returned the vehicle 7 hrs ahead of time. To make sure that fuel was little over than when I took it I added $25 of gas and it was over a 1/4. My surprise was when I saw that calculation showed me that I made just under 90 km but on a bill showing me that i owe them over $100 worth of gas??? It shows that it was 7/8 of tank. By logic ...it was their calculation of distance and in that case the vehicle is taking 100 liters/100 km ...it is much more than fully loaded tractor trailer could take. I declined the coverage but ... On the final bill they're charging me $109 instead of $19.95 ....plus coverage plus over $100 for gas!!!!!!!!! This is a scam to have someone pay for the gas that they or their friend used!!!! ...but to change the rate???? Never had such experience with U-haul!!!!TOMASZ S.
Tire was flat, I was charged for insurance even tho I didn't select it. The guy didn't check the van over before I took it. He literally took it out of the overnight lockbox when I got there. If had checked it over he would have seen tire was almost flat. I tried to take care of the flat so it wouldn't be a problem for the next customer.Varina T.
Location did not have pre-paid furniture blankets which I ordered and still have not received a refund for. Truck had slow leak in rear right tire. Had to fill it up s number of times at my expense and time.Nick A.
Customer did not leave a comment.Mateusz D.
We arrived to pick up the van and a car was blocking the van in and it could not be moved, as well the van did not have a full tank. The cashier stated the transaction would be refunded within 24 hours and this has not happened. Instead we have been charged for a service we were not able to use.Marlene I.
took 20 minutes to check me in, appeared to be having tech issues then i had to do it myself online location was fine, clean, chap who helped was nice enoughJOSEPHD B.
They should use atleast one agent who can helpMOHIT K.
The store rep. did not make it clear that he was a U-Haul representative and could help me with a sign-in issue/ check-in issue. My license had expired, but I had the renewal paperwork on my phone. The app would not let me submit the paperwork, as you cannot access your phone library, and the app help chat directed me to reach out to the store individual. I asked him if he could help, and he stated that it was all online, he couldn't help me. He didn't ask for my reservation number or anything at first. I think they need some training in standard questions to ask to help you resolve issues, as I could have easily dealt with him.Vidya A.