Customer Reviews for Bobbys Convenience Plus
(U-Haul Neighborhood Dealer)

Rating:

4.0

The rental equipments are not avialable at this location, and no where that is communicated in the process. I was missing the dolly and furniture pads, which luckily I brought them myself, otherwise I would've had nasty surprise waiting for me. The person at counter is straight forward and direct, I do like how simply the process is, however, YMMV depending if you need extra things at this location.

Rating:

2.0

First off I had to wait over 30 minutes because the equipment was not there when the truck finally arrived and I went to get the dolly that I had reserved I was informed that they do not have dollies at this location. I then had to drive the truck to another U-Haul location which I had to find by myself that was open on a Sunday that had a dolly which cost me extra time and kilometers. I have rented from you guys in the past and never experienced this this was the absolute worst experience I've had with U-Haul. Ended up costing me extra time and extra money. Very disappointing

Rating:

5.0

My first time and was fantastic in an emergency

Rating:

1.0

It’s so expensive and it’s not worth it

Rating:

3.0

When a customer has given the ID as the driving license, the name of the customer should be accordingly with correct spellings. I were very disappointed when I see wrong spelling of my name in the contract, because nothing has been given me at the time of taking the vehicle, everything comes after the return of the vehicle.

Rating:

1.0

The guy did fraud with me,firstly the the tank was less than half and he told me it’s like you need to leave less than half tank but i pay the fuel charges.And it’s way too much expensive.I wiil never use UHaul again.

Rating:

5.0

No tenía el Doli para mudanza, por lo demás excelente servicio

Rating:

2.0

The pick-up process took almost 30 minutes to complete. The keys to my vehicle (confirmed by text) could not be found so they had to call someone to discuss giving me another vehicle. The vehicle I was eventually given was extremely dirty.

Rating:

4.0

Equipment was clean and maintained except the low oil pressure indicator came on 10 minutes after I left the lot. I added some synthetic oil as per the manual in the truck and was later reimbursed by Uhaul so a happy experience overall.

Rating:

5.0

Nice van

Rating:

1.0

Online check-in didn’t work. Said equipment wasn’t available despite van being there. Took extra 30 mins to pick up van.

Rating:

3.0

Whenever offering a service the staff and organization should be more friendly and loyal to the customer for making them happy and providing them a better experience. As an individual I wont refer or suggest people to my friends and family.I already reported my concerns to uhaul customer care regarding my experience with this pick Up location.

Rating:

4.0

Attendant was slow at entering the check in and did not complete the check out while we were there. Receipt followed by email. Van was new and clean. A much improved vehicle over the old ones: backup camera is especially needed for a van.

Rating:

4.0

The van was clean but there was trash under the seats and some forgotten items in the back but since this was used for moving it wasn’t an issue but I did notice it.

Rating:

1.0

Staff was extremely rude, no inspection was done on the vehicle, 2 hours late for pick up

Rating:

5.0

The location is convenient. The virtual check out process is quite lengthy. I would like a call back regarding the overcharges for gas as the virtual gage entry was inaccurate thereby causing added charges which I did not agree to paying. Thank you, Julia

Rating:

3.0

The truck I rented was not clean, the cargo floor was filthy and had garden tools and a rug from the last user.

Rating:

1.0

Truck was dirty.. fuel was not Full… Representative could use some re/training in customer service

Rating:

3.0

Truck was great mechanically, but was dirty and smelled badly.

Rating:

2.0

I had an issue with online check in, verification and the keys to the vehicle were not accessible. I saw a lock box, but had no information with regards to it. When I tried to chat online, I was told to call a number, and was a hold for too long....... FORTUNATELY, the owner of the store/ location showed up and was able to help me out of my " online " predicament. If he had not showed up, It would not have been a good day.

Rating:

4.0

Van bed had oil on the floor.

Rating:

5.0

Great service

Rating:

4.0

Had difficulty in locating the place. Could not call as there was no phone number on the reservation. This must be added so that people like me can call and ask.

Rating:

3.0

My vehicle wasn't cleaned I was very disappointed

Rating:

5.0

everything is perfect I'll be touching with that place....excellent

Rating:

3.0

I’m confident I’m not the first person to complain about this location. This place has a little fuel scam going. I picked up the van with an 1/8th of a tank and returned it as such. The proprietary added a fuel charge of $30 and a $14 surcharge. When I returned to question him about it he produces a picture of the fuel gage at 1/4 which he claimed to take that morning. When I produced the photograph I took before departing with the vehicle it clearly shows 1/8 of a tank. He told me to call customer service. Nice scam they’ve got going there.

Rating:

1.0

Your fuel policy is ridiculous. The customer has no way of knowing exactly how much fuel to put in a vehicle after use. If you don't put in enough fuel you will be extremely overcharged. Will not use U-Haul ever again.

Rating:

1.0

The agent is not friendly at all, and he looks not interesting to deal with customers .

Rating:

5.0

Great location to pick up. friendly service. The back of the van was not swept clean.

Rating:

1.0

Better communication for pick up

Rating:

1.0

They charged me $15 coverage while I don't need Coverage since I have my insurance. It's scam because they didn't tell there is $15 coverage even they didn't ask if I need it or not.

Rating:

1.0

Charged me for insurance which I did not consent to. While making reservation online I opted out of it. I do not know what happened as when he did the check in for me the guy opted in without asking me for the consent.

Rating:

2.0

The smelled really bad, previous use had something spilled and was never cleaned. The engine had something wrong and used up twice the amount of fuel. Windshield wiper blades need to be replaced and tires worn out.

Rating:

1.0

The computer was down and the guy behind the counter was very little help. When I called the uhaul number I was transferred 3 times and then sent 2 links that were the least helpful I have ever had in my life. Worst experience I have had at a uhaul.

Rating:

4.0

Brake, tail & reverse light bulb was burnt out. Uhaul service Mechanic came within an hour to repair it.

Rating:

3.0

They were unable to open lockbox & retrieve key. I had to wait 30 mins to get the van.

Rating:

2.0

Air in tire was low prior to rental. The attendant at location told me they only rent the trucks and I should go to a gas station to fill air. Attendant did not know anything about the trucks and only able to do a rental

Rating:

4.0

This had nothing to do with the location, but U-Haul Service itself. The truck I rented had a temporary paper license plate taped to the back window from Arizona that was dated 04/04/2022. This resulted in me getting pulled over by the police in Ontario for suspected illegal activity as the paper plate looked suspicious and could not be verified. It also had an older date on it and the police questioned whether it was valid. I returned it earlier than usual because I didn't want to get pulled over again.

Rating:

2.0

Make sure the rental is clean and serviced. I had to vacuum up glass shards in the cargo bed before using it and the low tire pressure light was on once I got the vehicle. Customer service rep also did not know how to open the lock box and did not really care about how long he was taking.

Rating:

4.0

poor customer service, charging money for using credit card.too bad No option for cash.

Rating:

1.0

Crappy service and long wait times.

Rating:

2.0

Self pick up app doesn't work. Pick up site is sketchy...not sure if I can trust them...shady convenience store. No one that I can call for issues when pick up wasn't going well. Will not use again!

Rating:

4.0

Vehicle was not clean and it was stinking There was engine light due to tire monitoring system

Rating:

1.0

Terrible experience. The van had no gas in it when we picked it up. The tire pressure light was on. There was no dolly in the truck despite ordering one in advance. And there was no padding available for moving, despite ordering those in advance. Overall, I did not feel safe driving the van provided. Very disappointed with Uhaul, especially because it was not a cheap purchase.

Rating:

1.0

Worst experience ever demonstrated by a service provider. I reached before my pickup time and still the rental was handed over to me 30 minutes past my scheduled time since it was covered with snow and tires were stuck in the snow because it was not cleaned. After I parked at the spot, as mentioned on the uhaul mobile drop off instruction, the location manager/owner Bhavin Shah, called me from his personal number and yelled at me since I put it in same spot and advised me never to book uhaul from his location. Never take a uhaul from this location, this location does not deserves uhaul’s business.

Rating:

3.0

Found vehicle with a used mask inside from previous occupants. Inside was covered in winter grime. The outside was also dirty. Therefore the pre rental inspection was nearly impossible to do. The fuel reading level was inaccurate

Rating:

3.0

I'm not happy about the hidden fees.

Rating:

1.0

Problem was online it was showing 39 cents per km but when we rent it and final receipt is showing above 57 cents per km.

Rating:

1.0

Renters beware!!! Used U-haul many times before but this was worst experience ever. Will consider Home Depot next time. Had reservation for a van for $19.95/day for 15 hrs. As now you not getting contract, couldn't check the fuel level. Couldn't see odometer as message that tire was low covered it. It was 1/4 of a tank in a vehicle. Before pulling out I told them about the tire so they said to add some air. I added full run of compressor so tire didn't look flat anymore but still the message was covering odometer. I got couch from Scarborough to Mississauga. Returned the vehicle 7 hrs ahead of time. To make sure that fuel was little over than when I took it I added $25 of gas and it was over a 1/4. My surprise was when I saw that calculation showed me that I made just under 90 km but on a bill showing me that i owe them over $100 worth of gas??? It shows that it was 7/8 of tank. By logic ...it was their calculation of distance and in that case the vehicle is taking 100 liters/100 km ...it is much more than fully loaded tractor trailer could take. I declined the coverage but ... On the final bill they're charging me $109 instead of $19.95 ....plus coverage plus over $100 for gas!!!!!!!!! This is a scam to have someone pay for the gas that they or their friend used!!!! ...but to change the rate???? Never had such experience with U-haul!!!!

Rating:

3.0

Tire was flat, I was charged for insurance even tho I didn’t select it. The guy didn’t check the van over before I took it. He literally took it out of the overnight lockbox when I got there. If had checked it over he would have seen tire was almost flat. I tried to take care of the flat so it wouldn’t be a problem for the next customer.

Rating:

3.0

Location did not have pre-paid furniture blankets which I ordered and still have not received a refund for. Truck had slow leak in rear right tire. Had to fill it up s number of times at my expense and time.

Rating:

1.0

We arrived to pick up the van and a car was blocking the van in and it could not be moved, as well the van did not have a full tank. The cashier stated the transaction would be refunded within 24 hours and this has not happened. Instead we have been charged for a service we were not able to use.

Rating:

3.0

took 20 minutes to check me in, appeared to be having tech issues then i had to do it myself online location was fine, clean, chap who helped was nice enough

Rating:

3.0

They should use atleast one agent who can help