Customer Reviews for Bobs 66 LLC
(U-Haul Neighborhood Dealer)

377 reviews

11496 Dorsett Rd   Maryland Heights, MO 63043
(Serving Maryland Heights for nearly 50 years)

(314) 739-4927

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–2 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(314) 739-4927

11496 Dorsett Rd
Maryland Heights, MO 63043
(Serving Maryland Heights for nearly 50 years)

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–2 pm
  • Sunday
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
4.0

Customer did not leave a comment.

Fred C. 
Rating:
4.0

Customer did not leave a comment.

carl L. 
Rating:
5.0

The service was excellent and very friendly. I will always go to Bob's 66 for my Uhaul needs and will tell everyone I know.

Deanna B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Omkar K. 
Rating:
5.0

Customer did not leave a comment.

Walter M. 
Rating:
5.0

Customer did not leave a comment.

Lorenzo A. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
2.0

We didn't know it was a tiny place and it closed earlier than the Page Avenue one and it was scary pulling up to the dark lot, and unclear how to return the truck without personnel If I hadn't seen the note on the door, I wouldn't have known what to do & it was a dark rainy night. My complaint isn't about the small location, per se, but about U Haul in general, as U Haul should have sent instructions about that location & about returning the truck. If you did and I missed those , I apologize.

Barbara L. 
Rating:
2.0

The self checkout was terrible. It was the worst experience I have encountered for self checkin. It was enough that I will not likely use uhaul in the future.

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

Leroy G. 
Rating:
5.0

Customer did not leave a comment.

Kiran K. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE K. 
Rating:
5.0

Customer did not leave a comment.

cynthia J. 
Rating:
5.0

It would help to have back up cameras on your trucks.

CARL G. 
Rating:
5.0

Pricing

glenn G. 
Rating:
5.0

Very friendly and helpful staff.

dan B. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

It was very convenient.

Kimberli H. 
Rating:
5.0

Customer did not leave a comment.

Miriam F. 
Rating:
3.0

There was no dolly on the truck. I paid for one ahead of time and have not received a refund.

Apryll M. 
Rating:
5.0

Nothing Excellent costumer service

Jose G. 
Rating:
1.0

Tire on the car transporter was balled no tread on 2 of the tires

Gabriel B. 
Rating:
2.0

Place was dirty. I would send them to the Page or West Florissant locations, they are cleaner, less waiting, and has supplies and storage available.

David F. 
Rating:
4.0

Customer did not leave a comment.

TIM D. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Amanda F. 
Rating:
5.0

Customer did not leave a comment.

Irene C. 
Rating:
3.0

Customer did not leave a comment.

Nynaih R. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

deborah F. 
Rating:
4.0

Customer did not leave a comment.

Glenn B. 
Rating:
5.0

Customer did not leave a comment.

LAKISHA W. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Brian is always very courteous and helpful everytime we do business with Bob's 66. This is the reason we continue to do business with this U-HAUL facility. Thanks again!

JACK F. 
Rating:
5.0

Customer did not leave a comment.

akash reuben P. 
Rating:
4.0

Have the needed equipment on the truck at the time of pick-up.

Breona E. 
Rating:
5.0

Brian and Jack has been excellent. They make us feel welcome to do business with them.

EDWARD G. 
Rating:
3.0

Customer did not leave a comment.

TIFFANY F. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M. 
Rating:
5.0

Excellent place to rent.

TIM M. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
4.0

Customer did not leave a comment.

Johnny M. 
Rating:
3.0

Customer did not leave a comment.

Jill G. 
Rating:
5.0

Customer did not leave a comment.

diane J. 
Rating:
5.0

It was quick and easy pickup.

Krishnamoorthy D. 
Rating:
4.0

Customer did not leave a comment.

Noah H. 
Rating:
5.0

The mechanics on staff did a good job of multitasking between fixing cars and getting me hooked up with a trailer. Definitely using this spot again!

Paul K. 
Rating:
4.0

Customer did not leave a comment.

Ricardo M. 
Rating:
5.0

The lady was so nice and helpful. I couldn't have asked for better service except for the dolley but we got one. Great experience 👍 👌

Jodi M. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

The customer service was impeccable the young lady cc she was amazing will recommend friends and family

CASIMIRO R. 
Rating:
5.0

I frequently rent vans and always rent from Bobs. They get me in and out quickly, it's a very seamless process. People there are always kind

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Patrice T. 
Rating:
5.0

Customer did not leave a comment.

RAKESHKUMAR V. 
Rating:
5.0

The app sucks. Slow, confusing, never a good experience. Everything else was fine

Daniel A. 
Rating:
1.0

Customer did not leave a comment.

Jemonai T. 
Rating:
4.0

Customer did not leave a comment.

Praveena P. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
4.0

Customer did not leave a comment.

Larissa H. 
Rating:
5.0

Great customer service. Smooth and easy. Thanks!

christina T. 
Rating:
5.0

Continue the great service

Willie J. 
Rating:
5.0

Customer did not leave a comment.

Kirk O. 
Rating:
1.0

I ordered dozen of furniture pad, 1 furniture dolly. The only thing this tire shop location told me was, they are currerent out of stock. I don't understand why online shows available to order and location said no. I don't understand why U-Haul give business license to a tire shop.

chengrui J. 
Rating:
5.0

Customer did not leave a comment.

Marilyn D. 
Rating:
5.0

Extremely simple return process.

Janet B. 
Rating:
5.0

Thank you, Brian. You've helped us more than you know.

James H. 
Rating:
5.0

Great Experience, will rent again.

Edward S. 
Rating:
3.0

The location of the truck and the storage bins were all over different places

LARRY J. 
Rating:
5.0

Care free experience

Mechelle S. 
Rating:
5.0

Quick and courteous service. Only wish is they would have allowed a one way rental, as I spent additional $ 25.00 in gas and miles charge that were not required. Location a mile from my drop off point, and could not use it.

Arthur L. 
Rating:
4.0

Customer did not leave a comment.

Keisha S. 
Rating:
3.0

Customer did not leave a comment.

Kimberly P. 
Rating:
5.0

Customer did not leave a comment.

JOHN Z. 
Rating:
4.0

The lot is too small.

Gregg S. 
Rating:
5.0

Customer did not leave a comment.

Dana P. 
Rating:
5.0

Customer did not leave a comment.

john e A. 
Rating:
2.0

Key was in the wrong box and I was there over an hour trying to get the truck.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

The representative on site did a really nice job checking me in and out. He did a great job.

David S. 
Rating:
5.0

Customer did not leave a comment.

jaiganesh M. 
Rating:
5.0

Customer did not leave a comment.

john e A. 
Rating:
3.0

It doesn't matter if I'd recommend this location or not I got re-routed to it (10 miles one way out of my way) because this location had the equipment I needed and the one next door to my storage facility didn't. The cab stunk of sweat the whole trip. I got very little instruction from anyone for the truck or the auto transit. This particular location was friendly and got me out the door quickly.

Shari M. 
Rating:
4.0

Better pricing and advertising transparency. I'm I didn't see the rental CHARGE! My price due at checkout said like $34. But no, doing pre-authorizing charge @ $107. But no, I get a notification of $123 charge on my debit card a few hours later. But no, I went over on my mileage est + this deceptive rental CHARGE of $34 + some other fees that I didn't know about = me paying $207 @ check in!!! I can accept maybe ($50), BUT Double my original budget. I have $4 to last me 2 weeks. I will never use service again. And am posting the extreme changes in charges/pricing on every website available. I feel like a victim of a robbery!

Susanne C. 
Rating:
5.0

Honestly the easiest time I had with picking up and dropping off a uhaul.

Francisco L. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Good customer service.

Vance D. 
Rating:
2.0

I had to wait a half hour to waited on. They had so many cars at the location I had trouble finding a parking space. I received a call from their office when I was using the truck that I was parked in a place that they needed, I would never use this uhaul location again.

DANIEL M. 
Rating:
5.0

We did after-hours drop-off and it was a snap. THANKS!!

PAUL U. 
Rating:
5.0

Customer did not leave a comment.

Kathy S. 
Rating:
5.0

We had to transfer our drop off location from Moody's Mowing to Bob's 66 because Mood's Mowing did not seem safe enough to drop off an unattended trailer. Bob's 66 felt more safe!

JEANETTE R. 
Rating:
5.0

I don't think any improvement is needed, The people were friendly and professional.

Jerry B. 
Rating:
5.0

I had not issues with truck.

BILLY K. 
Rating:
3.0

Gas tank was below 2/4 tank. Had to get gas before i even started

Kathy S. 
Rating:
5.0

When you are at the height of perfection, there is not much more one can improve upon. Great friendly service!

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Stephanie W. 
Rating:
5.0

Customer did not leave a comment.

Shiane W. 
No reviews have been submitted for this location.

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