Customer Reviews for Bobs 66 LLC
(U-Haul Neighborhood Dealer)

551 reviews

11496 Dorsett Rd   Maryland Heights, MO 63043
(Serving Maryland Heights for nearly 50 years)

(314) 739-4927

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(314) 739-4927

11496 Dorsett Rd
Maryland Heights, MO 63043
(Serving Maryland Heights for nearly 50 years)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Trese G 
Rating:
3.0

Step for getting onto drivers seat. Step up is really high. Mayb a running board added?

Kathy S 
Rating:
5.0

Customer did not leave a comment.

robyn p 
Rating:
1.0

Leslie tried to over charge me for not putting gas in the truck but actually they marked it wrong when I got the vehicle. when i returned I put gas and thank God i had receipt for that and pictures from when i got the truck. she noted 60 miles extra and charged me for that when i showed her the picture of actual mileage she said she will get it corrected and refund it next day. it was waste of my time because of their mistakes. i am still waiting for the refund.

Viken P 
Rating:
5.0

Customer did not leave a comment.

Halie W 
Rating:
5.0

I didn’t take any equipments.

Rakesh S 
Rating:
5.0

Just be sure to check the truck before it goes out we had to pick up a plastic bag and papers from the person before and sweep out the back before we used it but customer service was nice and everyone was super friendly!

Ashlyn M 
Rating:
5.0

Great as always. A+++ service.

Alexander G 
Rating:
5.0

Super nice people very quick with doing their job.

Jose G 
Rating:
5.0

Customer did not leave a comment.

Kathy S 
Rating:
3.0

There was an old grease spot that i couldn't put my furniture or box on. There were nails and screws in there as well.

Chian C 
Rating:
5.0

Easy drop off, personable staff.

Kyle G 
Rating:
5.0

Customer did not leave a comment.

Byron l 
Rating:
5.0

Customer did not leave a comment.

Donald R 
Rating:
5.0

Very nice young man, helped me out a lot with which truck to chose for my move...Thanks Guys!

Chastity W 
Rating:
5.0

I had a great experience renting the auto transport trailer here. They offered to hook everything up and helped me load my car and strap it down. Customer service was great and I highly recommend this location.

Joshua C 
Rating:
5.0

Customer did not leave a comment.

Brian K 
Rating:
5.0

Customer did not leave a comment.

JOEL B 
Rating:
3.0

Customer did not leave a comment.

DAVID S 
Rating:
5.0

Customer did not leave a comment.

Shelley G 
Rating:
5.0

Customer did not leave a comment.

Helen J 
Rating:
4.0

Friendly staff that checked me out quickly.

Jonathan F 
Rating:
4.0

This location was good, but they were somewhat overwhelmed when I was there. I rated them a little lower because my original location did not have the truck I ordered and I need to drive further to get the vehicle. Other than that, my experience was good.

Mike M 
Rating:
5.0

Customer did not leave a comment.

Janet B 
Rating:
5.0

Customer did not leave a comment.

Brian S 
Rating:
5.0

Customer did not leave a comment.

rahul b 
Rating:
2.0

Be more professional with all customers and remember to tell customers where the overnight key return is if its a key fob . No not lie about a mistake you made to your customers. If you're leaving early or closing early let the customer know. Do not assume anything!

PAMELA W 
Rating:
4.0

Customer did not leave a comment.

Stacey K 
Rating:
4.0

My only concern was that the tire strap on the auto transport was broken and had to be repaired. Luckily we didn’t have to leave until the next day so roadside assistance came out to fix it.

Heather S 
Rating:
1.0

I suspect a scheme to defraud customers, myself included. Whoever "checked in" the truck before I rented it falsely marked the fuel level at 1/4 tank. Being in a hurry, I glanced at the mileage, and the unfamiliar qauge, and mistook the 1/8th mark for the 1/4 mark. I noticed when the low fuel light came on after 10 miles. So, I put 4 gallons in for the 30 or so miles I drove, and informed the desk worker of the error upon returning the truck. He was RUDE, dismissive, and seemed prepared for my objection. I was charged for 4 more gallons, as well as the $30 refuel charge. How many others have been similarly scammed? I will never rent there again, and will tell everyone I know about this.

Paul S 
Rating:
5.0

Lov4 dealing with the U Haul dealer, Bob 66 Service on Dorsett Road. Very efficient people to deal with.

glenn g 
Rating:
3.0

Customer did not leave a comment.

Jeremy M 
Rating:
5.0

Leslie is always friendly and quick to help. I have been to other locations but this one is by far my favorite.

Elizabeth W 
Rating:
5.0

Customer did not leave a comment.

Chandrasekharara V 
Rating:
5.0

Nothing you guys where reasonable, And the ideal business to do business with.

Shay C 
Rating:
3.0

Read the gas gauge more carefully. I was charged for 4 gallons of gas even though I put in gas just before returning the truck and trailer. I tried to resolve it with the rental facility but the tech insisted he read the gauge correctly. Had to call corporate and have them check the paperwork for the next person who rented the truck to verify the fuel gauge was at the same level as when I rented it. Only then was I issued a refund.

Stanley H 
Rating:
5.0

Customer did not leave a comment.

Glenn B 
Rating:
5.0

Great customer service. Everything went smooth

Eric J 
Rating:
5.0

Customer did not leave a comment.

Robert E 
Rating:
5.0

Super friendly staff. We have used this location 3-4x and will continue to use them throughout our move.

Kirastin H 
Rating:
3.0

Customer did not leave a comment.

SARAH B 
Rating:
5.0

Customer did not leave a comment.

Craig B 
Rating:
5.0

Customer did not leave a comment.

donna a 
Rating:
5.0

Customer did not leave a comment.

Hunter H 
Rating:
5.0

Customer did not leave a comment.

Michael A 
Rating:
4.0

The 24/7 "Pickup My Truck" process via app & web was a disaster. Took 3 phone calls to Customer Support to finally get our truck. Rating pickup process = F.

Troy S 
Rating:
5.0

Very good service, fast, easy and courteous,

DANNY F 
Rating:
4.0

Customer did not leave a comment.

Frank L 
Rating:
4.0

Customer did not leave a comment.

Steve E 
Rating:
5.0

Customer did not leave a comment.

Melissa K 
Rating:
5.0

All around great location and experience!

Mary M 
Rating:
5.0

Customer did not leave a comment.

Kenneth C 
Rating:
5.0

Very easy to talk with, not a salesperson BUT a Customer service person, This will be my go to U haul dealer

Richard C 
Rating:
5.0

Customer did not leave a comment.

Tyanna L 
Rating:
5.0

Very helpful and friendly location! Thank you!

Cynthia S 
Rating:
4.0

Customer did not leave a comment.

Eric L 
Rating:
5.0

Fantastic service at Bob's 66 LLC!

Gregory B 
Rating:
3.0

Pre pick up instructions on process with lock box and turning knob from lock to unlock. Not apparent. Otherwise convienent and practical. Low tire pressure annoying and had to fill up in freezing weather.

Gustavo S 
Rating:
5.0

Customer did not leave a comment.

Mark F 
Rating:
5.0

Customer did not leave a comment.

Precious R 
Rating:
5.0

Customer did not leave a comment.

Myka B 
Rating:
5.0

It was very nice service.

Chandra S 
Rating:
4.0

Customer did not leave a comment.

Darniece D 
Rating:
5.0

Executives at dorsett office were friendly and helped me with my request…. Thanks team

Mohan N 
Rating:
5.0

Amazing service . Quick and friendly

Tona C 
Rating:
4.0

Customer did not leave a comment.

STANLEY W 
Rating:
5.0

Customer did not leave a comment.

Raman R 
Rating:
5.0

Very helpful, made the experience very easy--both on pick up and return.

Margaret D 
Rating:
4.0

Online return.

Sofia P 
Rating:
5.0

Best rental truck I’ve ever used, only 7k miles!

Daniel F 
Rating:
5.0

Great place to rent from. Always friendly and helpful!

Sean M 
Rating:
5.0

Great, personable service.

James T 
Rating:
5.0

Very Friendly, no problem dropping off.

ROBERT K 
Rating:
5.0

Quick n easy

Jasmine M 
Rating:
5.0

Customer did not leave a comment.

Russell B 
Rating:
5.0

The staff was great

benjamin b 
Rating:
5.0

Customer did not leave a comment.

Sanjay P 
Rating:
3.0

Place is going through remodeling so hard to judge appearance. Friendly staff.

kevin s 
Rating:
5.0

Just want to know why I got a second charge after I paid the rental fee?? The trailer was returned before the 24 hrs period.

Brigido L 
Rating:
5.0

Customer did not leave a comment.

Gregory B 
Rating:
5.0

Customer did not leave a comment.

THOMAS C 
Rating:
3.0

Customer did not leave a comment.

Dion A 
Rating:
3.0

Customer did not leave a comment.

Lauren C 
Rating:
4.0

Fast easy and convenient, friendly staff and great service

Ralph B 
Rating:
5.0

This is by far our favorite UHaul location in Saint Louis. We are repeat customers. The people at this location take the time to speak with us, are honest and very pleasant to deal with. We truly appreciate their exceptional service! Brian is the best!

Nicole K 
Rating:
5.0

The online check in is the worst thing ever. I am very good with technology so it’s not like I didn’t understand what was going on it just takes forever. They ask you a millions things and then you have to wait to be approved. It took 20 minutes. Why bother putting in your license before cause you’ll just have to do it again. I’ve never been so annoyed. Save yourself the hassle and just check in during normal business hours. At least give a heads up of the process before hand. I will never use this service again.

Mary C 
Rating:
5.0

Bobs 66 was great to deal with

MARIA K 
Rating:
1.0

Customer did not leave a comment.

Hydeia S 
Rating:
5.0

Friendly people and very helpful

Dustin S 
Rating:
5.0

Customer did not leave a comment.

Robert G 
Rating:
5.0

Very friendly and definitely would rent from them again if Uhaul is needed

Katherine L 
Rating:
5.0

Customer did not leave a comment.

donna a 
Rating:
3.0

Customer did not leave a comment.

Paul M 
Rating:
5.0

Customer did not leave a comment.

Yimeng M 
Rating:
5.0

Very helpful stuff. After dropping the keys to the box I realized that I forgot my phone in the truck. This morning I came by and they had it waiting for me. Thank you all.

Alexander G 
Rating:
5.0

Customer did not leave a comment.

Donna K 
Rating:
5.0

Customer did not leave a comment.

Bruce J 
Rating:
5.0

Great service! Would recommend a 100 times! Thanks for all support all the way.

ILYNA K 
Rating:
5.0

I walked back to my house, very conveniently located.

Adria C 
Rating:
5.0

Thank you again, y'all business and expertise makes an easier move for me and my family!

WILLIAM B 
No reviews have been submitted for this location.

Additional Services at this Location

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