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Ravi K
Customer Reviews for Bobs 66 LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fire the people who made the U-haul app?
Paul KAsk for Leslie...she is the absolute best in customer attentiveness and professionalism! Straight shooter and her cat is a hoot to boot. 👍👍😻
craig sI dropped off after hours, but it was very easy and the app made it simple. The lot was large which made it easy to leave my truck, and also very well lit.
KIP FLeslie is always friendly, helpful and professional!
ELIZABETH WN̈ot much to improve. Plenty of available vehicles. Friendly staff. I lived close so which is why I chose this location.
Mark TMy experience with Leslie at Bobs and U-Haul today was nothing short of wonderful. The online booking experience was flawless and Leslie had the truck ready for my pick up ahead of time. She was polite, friendly and handled the entire transaction with eloquence. I highly recommend you work with Leslie and Bobs for all of your moving needs!! More than 5 stars ⭐️ given!!!!!!
ERICA RTruck was incredibly loud with mystery noises even when engine was turned off. Not very confidence inspiring for an 800+ mile trip.
Michael LIf an employee ever starts a sentence with "I'm not a racist, but" they are about to say something racist. Cute cat on site though.
Aaron MThe woman who helped me when I checked in to pick up my truck was very friendly and helpful! She apologized as she was out of furniture dolly's, and that they didn't have enough, and that was fine by me. I appreciated her telling me. She guided me through what I needed to do to return the truck. I really appreciate her help and making my rental easy! I will definitely rent a truck when I need to from this location again in the future!
John OStaff was great. Thanks again.
Jacob SI picked up the truck at 3:15pm on Friday. I returned the truck at 1:21pm on Saturday and the office closed at noon. I was not informed that I needed to process my return via a digital device or be charged additional fees. I did not have time to do it there so I went directly home to complete the process at home on my laptop. I logged in to the U-Haul website and because I was no longer on site at Bob’s 66 I could not process my return. I will be calling the attendant first thing Monday morning to plead my case.
Gregory GThe staff at Bob's 66 was very nice, easy to work with, and accommodating to my needs. They handled both pick up and drop off efficiently. Good location close to major roads and the highway, several gas station choices close by.
MARK NLocation was closed. I did after hours drop. Parking lot was crowded
HEATHER BGreat Service and Friendly Service
robert MMy experience was very good and the representative that helped me the morning I picked up my trailer made the entire transaction completely painless and would definitely give me every reason to return to this location in the future.
GARY OThe gentleman at the counter‘s name was David. He had a contagious smile. He was very friendly, efficient, and answered all of my questions. He even stayed a couple minutes late for me to handle my pick up.
KIMBERLY CFor safety reasons snow and ice should always be cleaned off the windows and hood! I almost got into accident on the highway because the truck wasn’t cleaned which is unacceptable!
PAMELA Cassist customers
Nanjappa BNearby. Friendly. Professional. And timely
LUCY HI rented the truck for 24 hours, but it wasn’t enough time. I called the facility and asked them to extend my rental and whoever was there she told me straight up nope the truck needs to be back today at 4:30 PM. Otherwise you will have to paid big fines
JOSUE VThe gear shifter is loose.
RONALD KFriendly staff and well organized.
Charles CGood
Pramod RAbove and beyond service for my rental . Thank you
Steven LPerfect and friendly
Hamid MReserving the trailer went smoothly and truck was available for pick up when we asked for it to be. Leslie was very helpful!! Her helper was as well.
cheryl tVery cordial and knowledgeable... efficient, too! The van was fairly new and in great shape.
Carolyn PThe overall transaction was smooth and easy
Thomas COnly reason I said no to personal was I had no interaction with them. Truck was dropped off before they were open
LORI LI was told that I would be charged more for extending my Uhaul for 2 more hours. I used the Uhaul for 4 hrs. I had already paid per day fee. This is such a bad and cheating experience.
Rahul SNothing.
WALLACE FThe front desk lady is always sweet an professional
Jamar BEasy - no need to improve
JEAN PNothing, your service was just amazing!
George LWe booked at university city location and we were forced to go pick up at the other location even more expensive Such a bummer
Mitchell BNo complaints
Terry SThe young man working at this location was very pleasant, informative and polite. The office was small but clean. The instructions were clear and concise.
Debra PEmployees were kind and the drop was incredibly easy.
Paige SThey were not there. I put the keys and truck at the time we discussed and I was still penalized. Never going through Uhaul again..
Joe FLeslie was awesome. Professional and kind.
Gregg MOne agent (David) was wonderful and worked with me. The other agent not so much. She Wouldn't even check things on my uhaul installed tow hitch and ball-bad deal. Fortunately, David checked things with me and it worked out great!
Kenneth WMy reservation location was switched due to availability of van size. Location was further away and did not have online pickup and had to wait for staff to arrive. Key box was broken and they hd key inside. This meant an hour delay in getting started on the move. Not a good thing when move meant a 8 hour drive that day as well. Truck worked well and drop off was seamless.
MARK REverything good!!!
Dereje HMy only reason for putting average is because the app took forever to work and when I got there to get my rental it took over 45min to get approved to get the code to get the keys and then once returning the keys it took almost another 30min because the app kept crashing.
Tara CStep for getting onto drivers seat. Step up is really high. Mayb a running board added?
Kathy SLeslie tried to over charge me for not putting gas in the truck but actually they marked it wrong when I got the vehicle. when i returned I put gas and thank God i had receipt for that and pictures from when i got the truck. she noted 60 miles extra and charged me for that when i showed her the picture of actual mileage she said she will get it corrected and refund it next day. it was waste of my time because of their mistakes. i am still waiting for the refund.
Viken PI didn’t take any equipments.
Rakesh SJust be sure to check the truck before it goes out we had to pick up a plastic bag and papers from the person before and sweep out the back before we used it but customer service was nice and everyone was super friendly!
Ashlyn MGreat as always. A+++ service.
Alexander GSuper nice people very quick with doing their job.
Jose GThere was an old grease spot that i couldn't put my furniture or box on. There were nails and screws in there as well.
Chian C