Customer Reviews for Bobs 66 LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Really impressed with the digital platform for check in and out.

Rating:

5.0

I think it would be great to have a winch installed on the front of the trailer for loading broke down cars.

Rating:

5.0

You all are doing a great job.

Rating:

4.0

Everything was good guys was courteous.

Rating:

5.0

Everything was perfect. Fast and easy pickup and drop off.

Rating:

5.0

We received excellent service and the truck we rented was brand new. We will definitely do business with this location again.

Rating:

2.0

The van I rented was super dirty on the interior, especially the flooring in the back, which was covered in dirt. I can handle a dusty interior cab but I wasn't happy that I had to place my bags and personal belongings on a floor covered in dirt. I thought we are required to return the vehicle in a clean condition as well, so I was a little reluctant to drive it off the U-Haul lot when I picked it up and saw that it was already excessively dirty. I've rented from U-Haul on countless occasions throughout my life and none of those experiences made me think I should plan ahead in case the van is dirty. I didn't have time to buy a drop cloth once I had the van and if I did, I would have had to pay for it and pay for the additional mileage to get there. Just clean your vans and hold customers accountable for returning them in a clean condition per their contract terms so the next guy doesn't have to deal with it.

Rating:

4.0

Location was not fancy, but truck was in good condition and the employees were efficient. That's all that really matters to me.

Rating:

5.0

Everything was excellent.

Rating:

4.0

I hope they put ramps and back cameras on the trucks.

Rating:

5.0

Very professional, quick in and out service, thank you for making my transporting a little easier.

Rating:

5.0

The app does not work on Android, had to go inside to rent via the customer desk, employees were great.

Rating:

4.0

rented 5 by 8 trailer , drove to nashville, roof of trailer leaked, damaged cargo, went to claims, was told tough luck we dont cover anything if our trailer leaks,

Rating:

5.0

Closed when I dropped off so I had no personal interaction, thus unable to answer some of the questions above.

Rating:

5.0

I have rented at this site several times. The friendly personal customer service has always been excellent . The manager is one of best I've ever felt with.

Rating:

5.0

No improvement needed. Everyone was very nice and helpful. Highly recommend.

Rating:

5.0

Great customer service.

Rating:

4.0

Just added too much gas at return!!!

Rating:

4.0

These people are so nice, I really don't have any suggestions on how they can improve but like any customer service work, you should always strive to put your best foot forward all throughout the day.

Rating:

5.0

Brian Dick is amazing. I love renting from this loacation. Fast and friendly service.

Rating:

4.0

Everyone that I dealt with today was vey friendly and helpful. I would recommend to friends.

Rating:

5.0

Great place to rent - excellent customer service, fully recommend!

Rating:

1.0

Prior to renting we asked the office if the tru k was checked for safety and reliability. They said yes. Unfortunately when we were driving the truck was shaking and couldn't drive over 44 MPH on the freeway . We contacted U Haul and reported the problem this is the 2nd time that we had an issues with your truck

Rating:

3.0

Dirty and smelled of tobacco.

Rating:

3.0

Staff great!

Rating:

5.0

I rent from this location many times. Always good and professional service.

Rating:

3.0

It rained on us the way home , things got pretty wet , Not really expecting that with a covered trailer

Rating:

4.0

The location and truck were fine, clean and in good repair, but we have never been charged mileage before. It made a truck that should have cost $40 for a day's use cost over $100. Wondering if it was because this was a franchise instead of a regular uhaul location. We've always gotten our other trucks from the uhaul on Page, this was an accidental click on the wrong pickup location.

Rating:

5.0

Rented twice from here. Good in stock trailers. Quick in and out service

Rating:

5.0

Rent with full gas tank.Too hard to judge how much gas to put in.

Rating:

2.0

The customer service agent that took my order, entered my phone number wrong in the system. That cause 90 minutes of problems on the phone before I could pick up the truck. The first telephone agent 12 minutes to answer the phone and then put me on hold for another 18 minutes before I hang up. Call back in on their different telephone option that customer service agent was excellent and stayed on the phone with me until my online order was complete. Plus also corrected the errors from the first two agents. I personally believe the in-house agent should have been able to set up my order online and validate that it was accurate before I left the store. Especially since I was picking up the truck on a day when the office was closed.

Rating:

5.0

Brian was great! I presented a small problem with the electrical connection - my vehicle actually has a fuse in the box for towing and that was news to all of us. One fuse located and problem solved.

Rating:

4.0

The van I reserved was waiting for me when I arrived. I was able to leave my car at the location while I ran my errand with the rental van which took about 90 minutes. This location is on a section of Dorsett where there was not much traffic making getting out and turning left easy.

Rating:

5.0

Easy pick-up process

Rating:

5.0

We Always get great service at Bob's 66! Very fair, trustworthy and reliable. We have been using them for many years and will continue to do so. I Highly recommend them.

Rating:

3.0

Vehicle was filthy. I spent about a half hour cleaning it out myself. There was spit on the window in the top left corner, trash in the cup holders and on the floor, food left in there, stuff spilled on the console, door, and center cup holders, steering wheel sticky, and outside had mud on it. Not the best looking truck at all.

Rating:

5.0

Great experience

Rating:

5.0

Very quick and helpful very nice staff

Rating:

5.0

Extremely helpful

Rating:

5.0

This was the cleanest uhaul I've ever rented. The folks at the location were awesome.

Rating:

3.0

I have used this location before and will continue whenever I need to rent a truck or trailer.

Rating:

5.0

Great service, great place!

Rating:

3.0

The staff was very friendly but the truck was very dirty. In this time of a pandemic, it made me feel uncomfortable. I sprayed the interior with Lysol before returning it but the interior was not clean at all and looked like it hadn't been for a long time.

Rating:

5.0

Will be using this location from this moment forward. New owner of this establishment was very nice and helpful.

Rating:

5.0

Easy and awesome!!

Rating:

5.0

Greatest guys to work with. They go out of their way for their customers

Rating:

5.0

The person handling the equipment & paper work for the rental of equipment was very professional, friendly, & helpful with every aspect of the process. He made the process go very smoothly. Brian Dick Is excellent at providing excellent service for the rental of U-Haul equipment. I will not hesitate to come back if I need rental equipment again from Bobs U-Haul. Thank you Dennis Wilhite

Rating:

5.0

perfectly ready and great support

Rating:

3.0

They sent us photos of a vehicle that was obviously not the vehicle we rented. The photos we were sent did match at all. The vehicle that was labeled as the one we purchased had at least 4 spots with cosmetic damage. The corresponding photos did not have the vehicle with that damage. We uploaded those photos to make sure no one was trying to pull a fast one and charge us with the fees for a damaged vehicle. Everything else was amazing as far as how well the procedure was described and what we needed to do. But the false photo trick was really sketchy and less cautious person would have missed the discrepancy and then probably charged with the damages. And that is pretty despicable. I'm hoping that maybe there was a good faith type of mistake. I doubt I'll rent from Bob's for a third time though.