Customer did not leave a comment.ELIZABETHMINA Z.
Customer Reviews for Bobs Automotive Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner was extremely rude and could not effectively communicate parking requirements ahead of time and threatened to have my car towed although employees gave other representations of parking.Osvaldo D.
Customer did not leave a comment.Robert G.
this is one of the worst car rental experience I have. the person talk to men in a command order without allow me to ask any question. and tell me he will not give me the car, if I don't obey his command. I understand I need to provide some information. but at least the staff should be some sort of explanations.ZHENRONG S.
Customer did not leave a comment.John M.
Customer did not leave a comment.Donald H.
Customer did not leave a comment.JEROME N.
front right headlight did not work. Glad we were not pulled over. Regards, Robert JohnsRobert J.
Manager was not on the premises. He showed up 5 minutes later.and then he basically told me to use my phone to complete the rental that I had booked days earlier. It was a long 40 minutes past the time I arrived until I drove off the lot.David P.
Customer did not leave a comment.STEVEN W.
owner is abusive and nasty. Doesn't want to help and curses. He shouldn't be allowed to represent you. Arrived at 730 for reservation and he said he didn't care, he opens at 8. I had completed all documents all I needed was key. He refused to give it to me until he was 'open'. A horrible location and person.Daniel D.
Equipment was damaged. Missing a marker light. No U-Haul representative was onsite. Gentleman who subcontracted the building called representative on the phone. Location was over crowded with parked cars and unable to safely park trailer. U-Haul representative called me the next morning making threats because he did not do his job and was worried about getting in trouble when I reported him.Andrew M.
Bob was not a pleasant person to work with. He was very angry and upset that at everything. I would never recommend this location.Dae K.
Customer did not leave a comment.Aguebor Roland O.
Customer did not leave a comment.SANGMIN C.
Customer did not leave a comment.JONATHANROGER W.
This didn't turn out to be a big deal, but upon picking up the U-Haul, the rear left tire air pressure was lowJOSEPHMICHAEL R.
Customer did not leave a comment.HENRYMICHAEL D.
Customer did not leave a comment.Irene L.
Customer did not leave a comment.Glenn O.
Customer did not leave a comment.MIHO T.
The truck was filthy with garbage in cab and back. When I tried to report it you wanted to charge ME a $25 cleaning feeJennifer P.
Man at the pickup location was nasty, does not provide any information about after hours fees (â€œjust leave the key in the Dropbox and you're all setâ€). I filled the gas back up past where it was originally and still got charged for gas. CrookedJONATHANMICHAEL R.
Customer did not leave a comment.Joshua B.
The guy a Bob's is NOT very friendly! at all. I reserved a 15' truck to move. The keys were not in the lock box! No hand truck. Hence no truck to move us. Nassau manager accommodated us with the only thing available - a van. Which moving made things very stressful. That said, the manager gave us the van for 24 hours and didn't charge us. Where it would have taken us just one trip with a 15' truck it took multiple trips - in the rain. I would never rent from that place again (Bobs). Nor recommend it to anyone.JORDANM J.
Equipment was left as is by the previous renters. not dirty but not clean. I needed to wipe down the windshield on the inside to see out in the glare of the sun. I was provided with no information that the store would be closed.David A.
Customer did not leave a comment.Martin H.
Nothing to say I was happy.ARAMASHOD S.
Customer did not leave a comment.WESLEYHOWARD T.
Fast, convenient and reasonably priced.Richard T.
Customer did not leave a comment.Fernando G.
Customer did not leave a comment.WEIMIN W.
I booked the 10' truck for 24/7 Truck Share pick-up at 7am. But when I arrived that morning, U-Haul changed the pick-up time to 9am (Bob's opening time). Worse yet, U-Haul did not email me before doing so. At 9am, I picked up the truck with 24/7 Truck Share, without seeing anyone. So it is unclear why U-Haul had to unilaterally change my reservation. I don't think Bob's had anything to do with this, but I am sharing here because it occurred at Bob's location.John R.
The person I delt with was not friendly. Apparently he's very protective about his parking. I didn't feel taken care of at all. Would not recommend. I will be renting from official locations moving forward. Just generally got the feeling that he didn't care about the rental business/.Jeffrey K.
Customer did not leave a comment.JEGIL K.
First drop was great. Nice guy. The second trailer I dropped late on Saturday and put in a parking spot. But obviously he followed up just great. Thank you. Definitely will use both locations again next month. Dave.David R.
Customer service was awful.I had to say good morning twice for the man to reply back.Ivan C.
Owner would not let me keep my vehicle in his empty lot and he expected me to take the U-Haul vehicle and my own at the same time by myself. He cost me 90 minutes of my 6 hour rental period and charged me an extra fee for being 30 minutes late. I would never recommend this location and will be contesting his unauthorized charges.Alexander A.
I was ripped of. Drove 14 miles returned the truck 3 hours early and was charged 7,50 for gas. I returned vehicle with the same amount of gas that I received crookedURIISRAEL B.
1) Employee at this location didn't understand the idea of online check-in, and had taken the keys out of the dropbox to hold inside. 2) handtruck / dolly were not placed inside the van, so you also need to ask for them as they were not loaded 3) The above two issues caused a delay of about 20-30 minutes. 4) No one tells you that if you submit the online return info after you have returned home, you may get billed for an extra day.James W.
Customer did not leave a comment.Brian H.
There was no guarantee of a truck being available at that location. Also, online reservation indicated no rental was available the weekend of Aug 1-2, so I rented Aug 3 but went to the location on Sunday Aug 2 to see if a truck was there and rentable. It turns out there was. The local rep put me in touch with the Northeast manager, Adam, who was very helpful and met my needs. Everything after that was smooth.David C.
The man that helped us was very rude.ANDREWH A.
Customer did not leave a comment.Sandeep N.
Customer did not leave a comment.Arash S.
Extremely rude staff member. Would not let me park my car in his empty parking lot and instead made me park on the street, forcing me to rush so I did not get a ticket. This is the least customer service oriented car rental I have ever had.Lee J.
Used the online pick up and drop off - very easy and convenient! Adam was very helpful and easy to contact with quesitons. Will definitely use Uhaul Manhasset again.Monica S.
Customer did not leave a comment.jeremy F.
Customer did not leave a comment.Jennifer H.
Customer did not leave a comment.anthony C.
Customer did not leave a comment.Moises O.
Poor customer service. Not friendly.danielle B.
Customer did not leave a comment.stylianos P.
Customer did not leave a comment.Roopesh G.
Customer did not leave a comment.Tom G.
Customer did not leave a comment.anthony C.
Customer did not leave a comment.Anthony M.
Customer did not leave a comment.Patricia B.
This was a very poor experience. The pick up process was completely disorganized and I was standing in the rain not able to get into the car for nearly an hour. Customer service agents on the phone were extremely unhelpful and it was like prying teeth trying to get them to come up with a solution. I'm not sure I'll be using U haul after this experience unless this is remedied somehow.David M.
I rented a truck to move (for a total of 5 hours), and watched additional charges incur weeks after, and charges rack up on my credit card. It made me feel ill. There weren't any explanations as to what I was being charged for, just money charged to my credit card. I had to call U-Haul multiple times, and some of the charges were errors. Scary feeling when someone has your credit card number, and charges as they please.Edmund L.
Customer did not leave a comment.andrew K.
Customer did not leave a comment.Mario A.