I was not given a good explanation about the rental and got over charged for something that could have been avoided
Shanice K
Customer Reviews for Boca Box Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have the vehicle ready to drive out not back up
John HThe guy was very polite and came even earlier than open hours on Saturday helped us to get the truck. Thank you for your service!
Oleg SThis location is great. The people are friendly and so helpful. The truck was clean and easy to use. I would definitely use this location then any other one .
JANET WEasy drop off procedure.
Joseph NSecond time we rented from here perfect easy experience.
Julius CExcellent experience all around.
Marc WSuper clean, easy to check in and pick up truck. Owner was extremely helpful!
Jennifer HBill was so kind and helpful. The rental experience was a breeze!
MARC RI used the self return as well. When I couldn’t locate the key drop I went inside for assistance. Staff was very friendly and helpful.
Doreen CBill was a great person to work with! He made the process so easy and stress free; when I move down the road I will use his location again.
Rafael Tcar was dirty. they cheat with returned miles. First time check receipt. it's your goal have more money just stolen from clients? Now interesting how many times you did before
Aleksei SSigning up and doing the check-in was useless. The clerk at the Boca Box had to do all the steps again.
William RThe lock box was ridiculously hard to open, and the online process to pick up the truck and return it was a hassle. It took nearly an hr both on the pickup and return because initially my location couldn’t be determined and then the pictures I took of the truck kept getting rejected for whatever reason. This could have been a simple process.
Charde BNothing. The fellow that runs the location is outstanding,
Robert REverything you'd expect from a friendly local U-Haul. Great service and easy to deal with.
Laurence KParking was difficult and the store was dingy. We purchased a box from this location and they did not tell us that it could only be returned to this store.
Gabriella PUpon arrival I was questioned why I didn’t arrive on time including accusations regarding someone in our company not providing the right phone number in U-Haul reservation. Also being charged for 1 gallon of fuel when our consent made sure to fuel before return Sincerely very disrespectful, asked more than needed, and not professional. Thank you
German RGreat personal service & quality products!
SUSAN RI reserved a 10 foot truck with a furniture dolly and an upright dolly. Upon arrival, they did not have the upright dolly I had requested. If I had know this, I would have used another location. The clerk doing the registration was unfriendly. I reserved the truck for 24 hours and the morning of the return, I was getting a phone call to not be late that they had back to back rentals. I had no intention of being late, but I also paid to have the vehicle up until the end of contract. Do not bother me to be on time when busy moving. Also, the truck did not have the amount of gas that was stated on the contract sheet. It was lower than noted. They had one truck on the lot and he couldn’t get the gas documented correctly?? I will use another rental company in the future. Not impressed at all with my experience.
Jeanne WRep was very helpful and set up the trailer for us. Trailer was dirty but usable
Celia KJust stay the same!
John RGreat customer service
Luciano VThe workers were rude and not cooperative to my situation. I reserved a truck at a different location, but was relocated to this one, when I explained that this was an inconvenience to me, they didn't care all they would say was take an Uber. This location was out of my way. I called twice to change locations and both times the worker was rude.
Mark PWas great
ALEXANDRE Nway too many emails and texts. You should be able to trim this down so we don't get so many.
Kyle WFast and super friendly service
Sven GVan did not shift properly. Whined. Gas mileage was horrific.
richard dSo professional service
Jose dBecause the address is complicated. The name is Boca Box and I search for U- haul name . But the service is good.
Milagros GEasy process.
Perryn SLoved the touch point with a knowledgeable person manning the helm. Greatly appreciate the support!
Wanda NI feel sorry for the only person working there as he has many jobs to do and customers to serve. The phone is ringing and no one to answer it leads me to believe you don't care about customers requests/questions. The online ordering is very confusing and should not be the only way to reserve a truck. I reserved a truck for a 48 hour hold and when I went to book it I had to move to a bigger truck and the 800 u haul person was great to talk to on the phone but he checked 24 locations near where I needed and could not find a 15' truck. That's hard to believe. The inside of the truck was ok. The doors were creaking and no power window or power locks. That is hard to believe in this day and age you cannot provide a powered window and locks truck. You guys should not up sale all the extras like dolly's and blankets and get better trucks and roll the entire price into one cost that includes these options.
Rick KKind great service great experience
JAMES PI say thank you for your ki.dne I don't have any
jean SI would only rent from this location. Best customer service !!!! I’m happy I found it.
Kirk KFor me renting this truck everything was excellent for me
TYRONE MRep at store was very helpful!!
Alex TVery good customer service.
Antonia GBill was excellent and did a great job! I would not improve a thing. I’d definitely recommend the location to friends and family. Thank you
Eric QGreat customer service!
Michael DThe van has used trash remaining in both the cab and the back bed. I didn’t see any U-Haul sign anywhere on the property. It’s just some back lot. Wasn’t sure I was in the right place until I pulled around back and saw two u-haul vehicles sitting there.
Darren CN/A
KEITH LThere was one person working in a Saturday. Line was out the door. He had to check people in and go back to rental and help renters with their equipment as well. There need to be another person working, otherwise location would be fine to rent again. The latch on the door of my trailer got stuck when door was up. Latch/locking mechanism on trailer needs attention.
Erica HBill the owner is great to work with. Very competent and professional . Speaks clearly to the customers which is something I had a problem with at a previous UHaul rental location.
Paul MBrought filthy dirty truck sticky steering wheel slider door not working then charged me $10 for 2 gallons of fuel rude person bill at counter
JAMES PThanks all worker
Bektas BGas gauge was broken. Upon pick-up, gauge said full. But when I filled tank before dropping it off the needle went 1/8-1/4 beyond full mark, resulting it my having to purchase more fuel than necessary.
Russell GBill is a nice man!
Warren KBill and Dunkin were awesome. So nice and so helpful !
Jeanine NService was excellent. Bill is great and very customer oriented.
Howard HBill was great!
Kenneth BBill over there was of a great help and awesome hospitality. Much appreciated
Yahia SBill the owner was very helpful and friendly. He did a great job of explaining everything to me
Mark S