Perfect experience! Thank you very much! Looking forward to using your services again next time.
AMIR G
Customer Reviews for Boca Box Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make all stores drop off available
JOSE RRegardless of the fact that U-Haul was having issues with their site and system, I was still able to get my rental and it all went pretty seemlessly. Thanks for all your help!
Amanda KEasy
BRUCE Kvery helpful
CARL MNothing Could not have been more perfect. Bill was knowledgeable, told me what to expect and explained all my options and insurance needs. He answered my questions and did everything in a timely manner.
GLENN AGood customer service
MICHAEL AThyre u haul truck, they serve a purpose.
JOSEPH GNothing stay the same
Jounice WAmazing service. This was my 2nd time here and I will use again.
Matthew BFlawless rental experience. Very helpful shop owner
ROBERT LOverall excellent service. Truck was in great shape and Bill the manager had the truck ready for us right on time. Bill was highly professional and very courteous! He is a great problem solver, and I am highly recommending his location to all of my friends and family.
ROSSANA VPlease change the oil of the truck shows in the panel of the 20 foot truck in other hand excelente service very kind and professional.
GONZALO TGreat service! Thanks
MICHAEL FThe attendant Mill was great. Bert friendly and easy check in and out process.
MICHELLE WKeep doing what you are doing. We walked through the options, you gave me appropriate advice on driving with the trailer, and when I returned it early, I got a credit!
IVAN STruck was ready on time and the manager was nice.
MELANIE BImprove? This place is Amazing! Really and truly they need to give classes of how it's done .I believe in giving flowers were it's due so here ya go! ❤️ Highly recommend!
LESA FWe were told we would be related for unused miles. Our return location said this was not true and denied any rebate for approximately 200 miles and 2 days.
JEFFREY LExcellent service and the vehicle performed very well. Price was right too.
LAWRENCE BStaff is very friendly Family owned doing an awesome job
SEAN CGreat service
ROSS LVery easy to rent from this location on Dixie highway in BOCA raton. This is my second time and been great both times
MICHAEL PIt must to have more light
Ricardo DI would not recommend U-Haul to anyone. The new app you all have created is impossible to use. I have rented three trucks and each time it took over two hours to get the key out of the lock box on a Sunday. No location should be allowed to be closed on Sunday. That is the second busiest day of the week every single week of the year. The app you created does not work and your customer service department told me several times that the app is plagued with problems. Due to all the complications of trying to pick up a truck and give you all business, I will no longer use the U-Haul company for any reason in the future.
Paul MFast easy service. Very friendly and knowledgeable staff. We will be using again in about a month.
JAMES RGreat service will recommend it to my friends
ALAN LAbsolutely nothing Bill and the crew are helpful and amazing in and out service👌
LESA FExceptional service always
WASEEM ABill was extremely helpful throughout our entire process front to back. I would 100% rent again with this company as they are the clear leaders in setting the standard for customer service for the industry.
VANESSA LBill and this U-Haul has always treated us kindly and with respect. He is always accurate with his estimates. The truck is always ready and clean. I highly recommend that is you need a U-Haul go see Bill at Boca Box on S Dixie in Boca Raton, he will treat you right.
PETER LBoca Box was more than we could have hoped for, friendly, accommodating and efficient. I was very pleased with my entire experience with U-Haul in general and Boca Box in particular.
Lester GGreat customer service
PEDRO GThey were friendly and very helpful
JONATHAN DBill was very helpful and professional.
Glenn SWilliam at the Boca box was great in his role and I highly recommend him for his knowledge of how he operates the store
Kirk FMy first time renting in U-Haul, I had a very bad experience in this location, Mr Bill was rude, he said that I couldn't rent and I had to call some number, I was very surprised because I had never rented in my life, I called and it was because my driver had something but he had alread6 solved it. After waiting more than hhr, he gave me the key truck. We didn't check it and I had to look for it alone on the parking lot until I found it. When I got to the moving place, I opened it and saw only there was only one dolly and I paid for two. After I returned the truck Mr Bill called and left a voice message saying that a dolly was needed and I had to return, OMG a very bad experience I had in that location, I found 3 empty water bottles inside. I think they should provide better customer service. Thanks
NERIFALY COVERALL AMAZING CUSTOMER SERVICE!
CIERRA JPerfect
selena mThe person helping me was reeking of alcohol at noon. I returned the truck early with a little more gas than i picked it up and they charged me for two gallons. Ridiculous. I’ve used until a lot and this is the first time I’ve had a bad experience.
LUMINITA PFriendly, fast and helpful
STEVEN MNothing. The person helping was great. He explained everything very clear and great. I would recommend this UHaul to any one who needs it.
Ronald JBilly and the employees were great and very efficient. Thanks,
ASIF AOmg, Bill was awesome his perspective at a time to walk in towards the end was excellent. Another site needs to take a lesson from him thank you Bill. Nicole Norame 7/05/24
NICOLE NPrompt, respectful and professional. Very good experience.
Jorge PThe trailer had a Hop. I think the tire was blistered, or the wheel bent. This occured even with the trailer loaded and weighted. I have towed tons of trailers and know the difference. This was not observable to the dealer/location so they had no way to know unless they towed the trailer or were notified by the prior renter. I pointed this out upon return and they said they would check it out. This is my 10th rental at this location over the years and it is convenient fast and has quality equipment.
Michael KN/A
Weetshy SThe man working was very kind, patient, and welcoming. It made my dad go so much smoother and I really appreciate that excellent level of customer service!
tegan sI didn’t feel good about truck’s brakes.
Ugur DThanks so much to Bill for accommodating our last minute need for a van when a competitor did not honor our reservation. Excellent customer service, made the process super easy and speedy. Would definitely use again!
DONNA SThe owner is very efficient and gets the customer in and out very quickly.
Mark KThank you
Ed HThe service clerk had attitude
Samuel TBill at Boca Box is amazing! Great service and super knowledgeable. U-Haul needs to step up their game and get cruise control and ports for phones to charge, it’s 2024, technology is inexpensive especially for a massive company like this. Unacceptable and not Bill’s fault it has happened to me before.
Daniel SHard to locate the store
Sipho M