I made reservations on line a week ahead of time for a 5' x 8' trailer. After I made the reservations, I received an email stating that my vehicle's ability to pull the trailer couldn't be confirmed. I called Body By Design and the lady I spoke with stated that I would have to go to the Great Mills, MD location to have my vehicle confirmed to be able to pull the trailer. She also stated that the Great Mills location would make a note in the system that my vehicle was confirmed to be able to haul the trailer. I explained to her that I use the vehicle often to pull a 3 horse trailer with horses inside. The lady said I would still have to go to the Great Mills location. I was fine with going. The next day, I went to the Great Mills, MD location and was greeted by a gentleman who was very helpful and walked out to look at my vehicle. He said that all was good. When we walked back into the office, he told me I was good to go. I told him that the lady I spoke with at the Body by Design location said he would have to indicate in "the system" that my vehicle had been checked. Apparently, that wasn't the case, nothing had to be noted in 'the system". On August 27th, I went to Body by Design to pick up the trailer. I went inside and the lady processed the rental. She gave me a copy of the rental agreement and told him the trailer number. No one came out to ensure I took the correct trailer (even though it was the only trailer there) or to help me hook it up to my vehicle correctly. I thought it was a very odd and very poor customer service. Anway, I hooked up the trailer and went on my way. The next day during my travels, I received a call from U-Haul asking what the number of the trailer is that I had. I explained to her that I was just getting back on the road and asked if she could wait for the information until I made another stop. She was fine with waiting. I asked her if everything was okay and she said that she thought the family that came and picked up the trailer they had rented actually took the trailer I was supposed to rent, and left the one they rented. When I called the lady back, she confirmed that the family who picked up the trailer before me, took the one I was supposed to rent. The trailer that I had taken was in very poor condition, especially considering I was traveling from Maryland to North Carolina, then to Pittsburgh, PA. Fortunately, I made it and was greeted by a very nice, helpful lady in Moon Township, PA, who unhooked the trailer and gave me directions on how to exit the property.
Victoria M
Customer Reviews for Body By Design
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Give detailed instructions in advance so people know exactly what to expect at pickup (you’ll need to provide a contact, take pictures of self, license, truck, explain that additional drivers get the link AFTER pickup, etc.
Stacey CI didn’t realize it was a remote rental. We waited about 30 minutes for someone rot show up then called the 800 number and were told. He was a lot of help.
LYNN HMy only issue is with the checkout and returning of the truck. While the process has the potential to be convenient by uploading pictures when the cell phone service in the area is not that good the process wastes a lot of time. It took 10-15 minutes to not only check the truck out but to return it as well due to pictures not uploading in a timely manner. In total 30+ minutes dealing with the process due to poor cell phone service (Verizon). Other than that experience was very good.
DOUGLAS MWhen I pick the truck up Friday it was raining. When we got it to our destination to load we noticed The inside of the truck was leaking up above the overhead area in the box area above the driver so my items were going to get wet and we had to stop packing the truck until Saturday morning and wait for it to dry up altering our loading agenda. My items were being taken to a storage unit in Virginia and they could not get wet and sit for seven months and wet boxes. It would’ve ruined my stuff.
Michelle LHad reserved for early morning mobile pickup, but truck had not been setup for pickup. Had to wait for office to open. Once the office was opened, everything was okay.
Bradley HNo room to drop it off where the signs directed drop offs. After hours, so I had to park it around the corner.
Jonathan WWorked with us because U-Haul change our drop off location.
John WDon't send older people to a place for pickup when they are closed. Harder to check in electronically than it is to check in with a person. Had all kinds of paperwork problems.
karen bThe gentleman help me out quickly and gave me a lot of knowledge and that’s why I would recommend you guys all day long thank you for your help
James EThe mirrors are horrible. They do not move which makes the stress of driving a truck even worse. Invest in decent mirrors is something every customer will appreciate.
Karin JIt would be nice if you could speed up the check in and check out process.
Patty YEasy drop off
James LThe woman at the pick up desk was so friendly & helpful!
Natalie MDid not even look to make sure I took the right trailer.
Steve MJust used the app for after hours drop off. Convenient and no concerns
Erik FDidn't take long to check-out, and personnel were helpful and friendly.
Jefferson SLocation did not call to ask why the equipment was there as I dropped it off after hours. Just got an email with a $50 charge for wrong location. This is the charge I will be disputing on CC.
Alex DWas able to drop off after hours. No issues.
David SAll went well. The young lady who helped me was friendly and got me on the road quickly, which is important.
Gary MNice and fast people
Melvin FLacey was very professional and helpful.
richard sThe self check in and out could be improved very slow and overcomplicated. The apps doesn’t remember me?
Donovan HThe U-Haul app is horrid
DONOVAN HReally good service and it was fast and no wait at all.. thanks
Crystal TGreat service
Richard MClean the truck and make sure it has gas.
ANTHONY OOnly the back was dirty but they did offer to sweep it out. Very friendly.
Antoinette bThere was hardly and cell signal (using iPhone and Android) and it is right next to a busy highway so very loud. The app would hang up on both platforms and we eventually gave up and called at both pickup and drop off but it was terribly hard to hear. I do not wish to use the 24/7 service and app at this location again and wish I had gotten the truck at the service center where I registered initially - especially because I booked weeks in advance. I had to drive 25min away from my home to another county to get to this crappy location and my pick up was for 4pm… the location had posted hours of 10-5pm but it was closed so no one was there to help us. Never going to that location again.
Jennifer SGreat customer service
David SEverything went perfect
Richard MGreat location. Very easy return. Would come here for all uhaul needs.
Patrick MStaff was very courteous and pleasant. Dropped off the dolly and was out in less than 5 minutes.
Patrick FThey need a trailer dolly…me and the guy working had to take it off by hand. He could not have done it alone. Extremely friendly staff…
brig hAwesome
Steven HHorrible experience. - The site had no cell service (I use Verizon). It took me 30 minutes to do the pickup. - Truck smelled like trash and fungus. There were flies flying around. - I requested a utility dolly and furniture pads. I only got furniture pads. I found out later that the order got modified and I was not notified of the change.
Kevin LSee above comments.
Richard SEverything went smooth and efficiently.
eric bWeekend dropoff are challenging.
BARRY YGreat drop-off!
AARON SNo Changes Needed Great Service
johsip mI’ve only dropped off after hours, but it’s very convenient to the Wildewood area, which is very populated.
Todd VBetter conditioned tires
Craig SThis os the 3rd time we've used UHaul for moving. Wouldnt use anyone else.
Christine DUnfortunately I had to drive 80+ miles to pick up the trailer.
DENVER JAbsolutely nothing! Loved the customer service! The wonderful woman I dealt with was awesome!
Dion KThe customer service was excellent & the process SO smooth! Sure made my day significantly easier! Thank You
Ursula TVery fast! Plenty of trucks to choose from and the woman that helped me was extremely nice. Thank you!
Stephen Bwill definitely recommend this place, customer service was spot on. I was greeted and helped within a matter of minutes. Return of my rental was easy.
LAYUNDA MLocal, and very helpful. Appreciated all they did will definitely use this location and business again.
John RTruck has severe suspension issues, could not drive more than 30mph.
Tristan JCustomer Service was excellent. I want to thank the person who served me. She was professional, very helpful and pleasant.
Ruth BNothing. All went very smooth.
DAVID CUhaul website could use some updates. It was frustrating to book my rental in there, so I called and booked over the phone.
Stephen PNo concerns, it was a quick process for pickup and drop off. Thank You
Diane WThe trailer I had reserved in Waldorf had bad lights and they did not have another. Since ALL the other locations in Waldorf were closed, I had to go this location 20M away which I was not happy about. The agent here was very helpful.
David M