Customer Reviews for Bolen Rentals LLC
(U-Haul Neighborhood Dealer)

187 reviews

210 N Union St   Council Grove, KS 66846

(620) 767-7655

Location Hours

  • Mon-Fri: 10 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 8/7/2021: Closed

Services at this Location:

Contact Us

(620) 767-7655

210 N Union St
Council Grove, KS 66846

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 8/7/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

This is the second time I have used this site and would highly recommend them. They were professional, friendly, and helpful.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

don T. 
Rating:
5.0

Customer did not leave a comment.

Stacey T. 
Rating:
5.0

Customer did not leave a comment.

marsha H. 
Rating:
5.0

Customer did not leave a comment.

Preston F. 
Rating:
5.0

Wonderful customer service! Couldn't be happier with my experience.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS G. 
Rating:
5.0

Customer did not leave a comment.

COREY V. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

DAIVID C. 
Rating:
5.0

If you have a Reservation for Truck have the Truck if not call and let the Customer know and dont try to charge more than what was quoted on Line

Roy W. 
Rating:
5.0

Customer did not leave a comment.

GARY K. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

got first rate treatment - could not have been nicer or more helpful

ROBERT F. 
Rating:
3.0

Customer did not leave a comment.

Chelsea S. 
Rating:
5.0

Customer did not leave a comment.

Victor M. 
Rating:
5.0

This was the best experience, ever! The truck was clean and easy to load. Everyone was very helpful! The truck got surprisingly good gas mileage and was easy to drive! I will definitely rent again!

toni S. 
Rating:
5.0

Customer did not leave a comment.

Rilla S. 
Rating:
5.0

Always fantastic. They work with times and schedules and help out as they can.

GINI M. 
Rating:
4.0

It was a fine pick up, the truck was just dirty. The cab had ashes in it, the floors were muddy, and the back of the truck had dirt and things left over from the previous user.

Jarrod L. 
Rating:
5.0

Customer did not leave a comment.

Tanner B. 
Rating:
5.0

As we were in a pinch, Bolen was SUPER helpful to us while we waited on repairs on our own truck. THANK YOU!

lexinet I. 
Rating:
5.0

Customer did not leave a comment.

Brandon R. 
Rating:
3.0

Customer did not leave a comment.

Rebekah K. 
Rating:
5.0

Customer did not leave a comment.

bracey L. 
Rating:
5.0

Customer did not leave a comment.

bob K. 
Rating:
4.0

Customer did not leave a comment.

virgil C. 
Rating:
5.0

The local office was great help however they would not buy back my extra boxes as I was lead to believe. That is a promotion issue of U-Haul. I'm just glad I had just a few unused ones. The locations were not an issue it is the on-line aspect and promotion that is an issue.

Carl J. 
Rating:
5.0

Customer did not leave a comment.

reda P. 
Rating:
2.0

Customer did not leave a comment.

Taylor B. 
Rating:
5.0

Customer did not leave a comment.

Barbara F. 
Rating:
4.0

Customer did not leave a comment.

Sean O. 
Rating:
4.0

Customer did not leave a comment.

jim H. 
Rating:
5.0

Customer did not leave a comment.

ERNIE W. 
Rating:
5.0

great service

Preston F. 
Rating:
5.0

Customer did not leave a comment.

tom O. 
Rating:
4.0

Customer did not leave a comment.

cary G. 
Rating:
5.0

Customer did not leave a comment.

randy I. 
Rating:
5.0

Customer did not leave a comment.

Jody K. 
Rating:
5.0

Great guy verry helpful

pat S. 
Rating:
5.0

Customer did not leave a comment.

Jon W. 
Rating:
5.0

Customer did not leave a comment.

Jon W. 
Rating:
5.0

Customer did not leave a comment.

Jon W. 
Rating:
5.0

Customer did not leave a comment.

KIM P. 
Rating:
5.0

Customer did not leave a comment.

don C. 
Rating:
3.0

Customer did not leave a comment.

Dick S. 
Rating:
5.0

Everything was very good!

Doug B. 
Rating:
5.0

Customer did not leave a comment.

bruce S. 
Rating:
5.0

Customer did not leave a comment.

Boyd B. 
Rating:
5.0

Great service and very helpful.

dan C. 
Rating:
5.0

Always clean orderly and friendly

Kristi S. 
Rating:
3.0

Customer did not leave a comment.

Doug C. 
Rating:
5.0

Customer did not leave a comment.

Kristi S. 
Rating:
5.0

Customer did not leave a comment.

perry C. 
Rating:
5.0

Customer did not leave a comment.

roger H. 
Rating:
5.0

Knew the owner, and he's a very nice guy and professional

Doug H. 
Rating:
5.0

Great customer service!

matt N. 
Rating:
5.0

Customer did not leave a comment.

don H. 
Rating:
5.0

Awesome job well done and customer service was top notch

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

dale W. 
Rating:
5.0

Customer did not leave a comment.

david F. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

Victor S. 
Rating:
5.0

Great experience, easy and friendly service from Bolen Auto

MARK S. 
Rating:
5.0

The agents that represent U-Haul were excellent. Dealing with the corporate side was a nightmare. I received an email stating that I needed to contact U-Haul regrading a change to my reservation. I called the 1-877 number 3 times and no one ever answered before I was disconnected. I tried the numBer on the "We Care' web page 1-800 go-uhaul and still no one answered. I finally reached out on the chat feature only to sit there for 5 minutes without getting any response to my question I finally reached out to Bolen Auto where I finally received a thing they used to call customer service.Even though I reserved well in advance, I had to drive an extra 70 miles to get my truck. Because of this experience I will never recommend or use U-Haul ever again. Customer service says everything about a company and it was non-existent with U-Haul.

Joe G. 
Rating:
5.0

Customer did not leave a comment.

cami W. 
Rating:
5.0

Customer did not leave a comment.

Arthur W. 
Rating:
5.0

Customer did not leave a comment.

chris B. 
Rating:
5.0

Everything was great!

TRAVIS L. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
5.0

Customer did not leave a comment.

norma F. 
Rating:
4.0

Customer did not leave a comment.

Bob G. 
Rating:
5.0

Customer did not leave a comment.

Abraham F. 
Rating:
5.0

Customer did not leave a comment.

lindsey B. 
Rating:
5.0

They had my truck started & warm for me when I pulled in to the lot in the cold snowy weather.

joshua G. 
Rating:
5.0

Customer did not leave a comment.

paul P. 
Rating:
5.0

It was great

shirley F. 
Rating:
5.0

very helpful staff

thomas S. 
Rating:
3.0

ordered online and ordered truck,appliance dolly,utility dolly and 2 doz mover blankets.went to pickup items and only had truck and utility dolly.

thomas S. 
Rating:
4.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

Customer did not leave a comment.

donald M. 
Rating:
5.0

Customer did not leave a comment.

joe B. 
Rating:
4.0

I received instructions to pick up the truck in Newton KS. It was not there so I had to drive back in the opposite direction to a total of 80 miles. Both locations helped me get the situation straightened out and compensated for it. You need to add several lines of code to your software to give a heads up when trucks are not located at the correct location.

DON M. 
Rating:
5.0

Nothing at all, the owner of this location was very helpful and helped us through the process quickly! Excellent Job!

sue H. 
Rating:
5.0

everything was great!

kyle H. 
Rating:
5.0

Exceptional service and excellent location.

KATHY M. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA G. 
Rating:
5.0

Customer did not leave a comment.

joshua G. 
Rating:
5.0

Customer did not leave a comment.

joshua G. 
Rating:
3.0

Customer did not leave a comment.

Mu L. 
Rating:
5.0

Customer did not leave a comment.

keith W. 
Rating:
5.0

Customer did not leave a comment.

allan T. 
Rating:
5.0

Customer did not leave a comment.

SHELLY L. 
Rating:
1.0

Place was closed. I was forced to drop off the vehicle and had my credit card charged without my consent or signature. BAD BUSINESS PRACTICE!!

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

CHERYL G. 
Rating:
5.0

None

william D. 
Rating:
5.0

Great job. Very helpful. Will definitely recommend to others.

Scott A. 
Rating:
5.0

Great experience and Bruce was very helpful.

larry H. 
Rating:
5.0

Above my expectations.

dan C. 
Rating:
5.0

They were very accommodating.

PEGGY W. 
No reviews have been submitted for this location.

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